8/7/2019 Assignment on the culture of Mutual Trust Bank Limited

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Assessment of the culture of Mutual Trust Bank Limited

Mutual Trust Bank Limited is one of the leading private commercial banks having aspread network of 45 branches and 5 SME centers across Bangladesh. The bank,sponsored by the Army Welfare Mutual Trust (AWT), is first of its kind in thecountry. Mutual Trust Bank has been operating in Bangladesh since 1999 and hasachieved public confidence as a sound and stable bank.

Physical Design

Like any other Banks operating in Bangladesh, Mutual Trust Bank does not havebuildings of its own rather operating in the buildings on rental basis. The bank focuseson commercial areas to have better business prospects.

Buildings with desired outlook have been preferred before selection and after that all thediscretion is utilized to design the interior of it. First of all, the interior design has beencarefully selected and maintained in a way that the uniformity is maintained in decoration

with a view to give customers a zone of comfort no matter he/she visits which branch inthe country.

The work stations are divided into small cubicles well equipped with Computer and otherstationary facilities. The thing considered mostly for designing work stations is thecomfort level for any of the customers and as well as the congenial atmosphere to workwith for the officer to deliver the job.

Proper parking place is another major issue prior to selecting any building. All thebuildings have been carefully chosen so that proper parking places are available both forthe employees and customers of the bank.

Symbols

The Logo of the Bank consists of three different parts. First of all the small letter msymbolizes the name of the Bank; Mutual Trust Bank, the square wheel represents thevelocity of growth in a stable way and lastly, the Green and Red color remind us thecolor of our National Flag.

The bank is very open as per as the dress code is concerned. For male employees, thedress code is light color full sleeve shirt with dark trousers. The belt and shoe colorsshould match. And for the female employees, any decent dress which goes with socio-economic culture is encouraged.

Words

The Vision & Mission Statements respective say We aim to provide financial services tomeet customer expectations so that customers feel we are always there when they needus, and can refer us to their friends with confidence. We want to be a preferred bank ofchoice with a distinctive identity & Our Mission is to make banking easy to ourCustomers by implementing one stop service concept and provide innovative and

8/7/2019 Assignment on the culture of Mutual Trust Bank Limited

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attractive products & Services through our Technology and qualified human resources.We always look out the local community through supporting entrepreneurship, socialresponsibility and economic development of the country.

The common story that is repeated throughout the years is about the dealing roommishap of 2003. During that year, our Bank has gone through huge loss regarding

foreign exchange transaction through the dealing room operation. But, the managementof that time did not show the loss incurred in the financials of that year which was agross violation of Banking norms. And due to that our Bank has suffered a lot.

Policies and activities

Banks policy is to grow market reputation by providing better services to the customers.Employee appraisal is purely performance base. Increment, Incentive bonus promotionsare recommended to the higher management based on the better performance of theindividuals. Business procurement is highly appreciated. Moral character is theparameter of ones performance. We often say in our Bank With good faith and without

negligence will never cause you harm. The value of the Bank can be pointed out asfollows:

Mutual Trustworthy

Dependable

Reliable

Professional

Dynamic

Fair.

Conclusion

The culture of the Bank can be concluded with their position statement as follows:Mutual Trust Bank is a contemporary, upbeat brand of distinctive quality of service andsolution that offers a rewarding banking experience as preferred choice of bankingpartner every time, every where.