Upload
aayush-garg
View
221
Download
0
Embed Size (px)
Citation preview
7/28/2019 Assertive Behaviour Detailed
1/42
Assert iveness
7/28/2019 Assertive Behaviour Detailed
2/42
Definition of Assertiveness
An honest, direct, and appropriate
expression of one's feelings,
thoughts, and beliefs.
7/28/2019 Assertive Behaviour Detailed
3/42
Test Your Assertiveness (1 of 2)
Can you express negative feelings about
other people and their behaviors without
using abusive language?
Are you able to exercise and express your
strengths?
Can you accept criticism without beingdefensive?
7/28/2019 Assertive Behaviour Detailed
4/42
Test Your Assertiveness (2 of 2)
Are you able to stand up for your rights?
Are you able to refuse unreasonable
requests from friends, family, or co-
workers?
A yes response to the questions
indicates an assertive approach.
7/28/2019 Assertive Behaviour Detailed
5/42
The Myths About Assertiveness
Other peoples feelings and rights aremore important than yours.
You are not importantenough to express your
feelings and rights.
You will offend other peopleby being assertive.
7/28/2019 Assertive Behaviour Detailed
6/42
Assertive Rights
You have the right to be assertive.
You have the right to request that otherschange their behavior if they are infringing on
your rights. You have the right to use your own time to
answer questions.
You have the right to express your needs evenif they are illogical.
Be aware that there are responsibilitiesattached to all these rights!
7/28/2019 Assertive Behaviour Detailed
7/42
Remember
You do not live in isolation
Your actions impact everyone
You are in control of your behavior
Your response to a situation must be guided
by ascertaining your rights andresponsibilities
7/28/2019 Assertive Behaviour Detailed
8/42
Have You Ever Felt
guilty about saying no?
that its better to be well liked than well
respected?
that outbursts of anger are appropriate?
that intimidation is the only way you can
get what you want?
7/28/2019 Assertive Behaviour Detailed
9/42
Sound Familiar?
If any of these things sound likeyou, it means you are probably
exhibiting non-assertive behavior.
Realize that you are not alone. Non-assertive behavior is very common
in the workplace.
7/28/2019 Assertive Behaviour Detailed
10/42
Lets define behaviors.
Aggress ive
Submiss ive
Assert ive
7/28/2019 Assertive Behaviour Detailed
11/42
Aggressive behaviors
What is AGGRESSIVE behavior?
7/28/2019 Assertive Behaviour Detailed
12/42
Aggressiveness is
Demonstrated by
Speaking louder than others;
Interrupting others;
Bullying;
Using sarcasm;
Patronizing or intimidating body language.
7/28/2019 Assertive Behaviour Detailed
13/42
Are You Aggressive?
Do you become abusive, whether it beverbal or physical, when criticizingothers?
Do you purposely make others feel likethey are incompetent or unimportant?
Do you make unreasonable demandsfrom other people?
A yes answer to any of the questionsmay indicate aggressive behavior.
7/28/2019 Assertive Behaviour Detailed
14/42
Submissive behaviors.
What isSUBMISSIVE
behavior?
7/28/2019 Assertive Behaviour Detailed
15/42
Submissiveness is
A behavior that implies own contribution
is less valuable than others
Conflict-avoidant
An indication of low self-esteem
7/28/2019 Assertive Behaviour Detailed
16/42
Assertive behaviors
What isASSERTIVE
behavior?
7/28/2019 Assertive Behaviour Detailed
17/42
ASSERTIVE BEHAVIOR
Enables an individual to act in his or herbest interests without denying the rightsof others
Allows people to speak their mindswithout hurting or threatening others
Allows people to express anger or
disappointment without actingaggressively
7/28/2019 Assertive Behaviour Detailed
18/42
Indicators of Assertiveness
Focusing on real issues;
Acknowledging and being open about feelings;
Listening carefully;
Seeing the other viewpoints;
Communicating clearly; Standing on ones own ground (respect for self);
Resolving conflict;
Letting other people know the consequences oftheir behavior.
7/28/2019 Assertive Behaviour Detailed
19/42
How to become assertive?
Start small
Be specific
Narrow your goals
Make manageable requests, not accusations
Gripe about the behavior, not the person
Hold your ground
Don't become a competitive complainer
7/28/2019 Assertive Behaviour Detailed
20/42
Why Assertiveness Is Important?
Effective communication brings aboutthe achievement of individual and/or
shared goals.
Assertiveness increases your ability to
reach these goals while maintaining
your rights and dignity.
7/28/2019 Assertive Behaviour Detailed
21/42
Whats Keeping You Away From BeingAssertive?
Fear of change
Refusal to admit their submissiveness
Fear of ruining relationships if you speak
your mind
Lack of confidence in your ability
7/28/2019 Assertive Behaviour Detailed
22/42
Basic Assertion
Stating clearly, concisely and usually
without justification, what you want, what
you think or how you feel.
Use this at the start of a conversation or
when your views are in danger of being
ignored
7/28/2019 Assertive Behaviour Detailed
23/42
Empathy.
The ability to understand another
persons feelings, experience etc .
You can do this by saying, Buddy, I
realize how hard it was for you..,
Wowyou have had a rough go at it
7/28/2019 Assertive Behaviour Detailed
24/42
Negative Assertion
What is it?
Agreeing with the other persons comment or
with the truth in what they have said
Use it when
You want to sidestep a barbed comment, show
such comments or tactics have no effect onyou, refocus the conversation onto a rational
level
7/28/2019 Assertive Behaviour Detailed
25/42
Pointing out a discrepancy
What is it?
Drawing someones attention to adifference in a present and previous
story and inviting them to comment onthat difference
Use it when
You do not want to jump to conclusionsand when the situation is not what youexpected
7/28/2019 Assertive Behaviour Detailed
26/42
In Dealing With Conflicts
Deal with the situation immediately
Listen carefully
Sort out the facts from the emotionalcontent
Avoid being defensive
7/28/2019 Assertive Behaviour Detailed
27/42
In Dealing With Conflicts
Ask questions
Compliment the individual/group for
having the courage to bring this toyour attention
Respond calmly and clearly
Offer alternatives
7/28/2019 Assertive Behaviour Detailed
28/42
Pointing out a consequence
What is it?
Drawing someones attention to the
inevitable outcome of the current state of
affairs.
Use it when
It has to be the last resort and you must
draw the line.
7/28/2019 Assertive Behaviour Detailed
29/42
Assertiveness at work
Dealing with a member of staff
Delegating an unpleasant task
Handling work overload from your boss
Performing well in meetings
Resolving conflicts
7/28/2019 Assertive Behaviour Detailed
30/42
Strategy for Being Assertive
7/28/2019 Assertive Behaviour Detailed
31/42
Making the First Move
Overcoming the Fear
Concentrate.
Remember who youre with
and tailor your discussion.
Be tactful and honest.
Make eye contact.
7/28/2019 Assertive Behaviour Detailed
32/42
Interpersonal Skills at Work
Avoid misunderstandingwhich can lead to frustration.
Being assertive means being
open and direct.
7/28/2019 Assertive Behaviour Detailed
33/42
Increased assertiveness leads toincreased powerful verbal
communication.
The Keys to Communication:
Verbal
Non-verbal
Written
7/28/2019 Assertive Behaviour Detailed
34/42
Verbal Communication
Avoid fillers like uh and umand diminutives like little,onlyand just.
Dont use Im sorry if youre notsincere or if the situation doesnt callfor it.
Always keep in mind your tone andvolume
7/28/2019 Assertive Behaviour Detailed
35/42
No isNota Dirty Word
If something makes you feel uncomfortableor if you feel the request is unreasonable,
then it is your prerogative to refuse.
Remember: You are not saying no to the whole
person, but only to part of the relationship
which makes you feel uncomfortable. No does not require an explanation.
7/28/2019 Assertive Behaviour Detailed
36/42
Non-Verbal Communication
Be aware of gestures and body language.
Make sure to allow for comfortable personal
space between you and the person youre
communicating with.
Always maintain good posture.
7/28/2019 Assertive Behaviour Detailed
37/42
Written Communication
Be concise and clear
Remember to be inclusive and aware
of your audience
Use specific and simple language
7/28/2019 Assertive Behaviour Detailed
38/42
Guidelines for being assertive.. (1)
Decide what you want
Say it clearly and specifically
Support what you say by how you say it Dont be manipulated or sidetracked
Listen
7/28/2019 Assertive Behaviour Detailed
39/42
When and where do you start
Decide if something is critical and needsimmediate attention
Aim for a win win situation
Guidelines for being assertive.. (2)
7/28/2019 Assertive Behaviour Detailed
40/42
Conclusion
ASSERTIVE people
get better results
live longer and healthier
enjoy rewarding relationships
Always try for being assertive
7/28/2019 Assertive Behaviour Detailed
41/42
Use good communication to
transmit your requests and feelings.
Dont Go Down the Submissive
or Aggressive Road
Submissive Aggressive Assertive
7/28/2019 Assertive Behaviour Detailed
42/42
Thank you