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ASSE 2011 Leadership ConferenceASSE 2011 Leadership Conference
Using Effective Delegation
to Motivate Volunteers
Using Effective Delegation
to Motivate Volunteers
Rob ChvatalCatalyst for Change, Inc.Northwest Chapter
The ChallengeThe Challenge
“Leadership is the art of mobilizing others
to want to
struggle for shared aspirations.” The Leadership Challenge
Kouzes and Posner
The ChallengeThe Challenge
“Personal Accountability is a personal choice to rise above one’s
circumstances and
demonstrate the ownership
necessary for achieving desired results.” The OZ Principle
Conners, Smith and Hickman
What Motivates People?What Motivates People?
Purpose
Autonomy
Mastery Drive - Daniel Pink
It’s not Carrot and Stick!
Why do Volunteers Volunteer?Why do Volunteers Volunteer?
It’s not Money or more Stress!
- To Contribute to Something Cool
- To be Part of a Team
- For a Sense of Accomplish
- To Grow
- Others Reasons?
DefinitionDefinition
Delegation is
The transfer of responsibility,
and some level of authority,
from one person to another.
Why Delegate?Why Delegate?
Benefits
Spread out Work to Get It Done
Build Organizational Capability
Make Room on YOUR Plate
Motivate OTHERS!
Why don’t we Delegate?Why don’t we Delegate?
Challenges
Attitude \ Experience Issues
Skill Issues
Personal Capability Issues
Delegating to MotivateDelegating to Motivate
Align people with the Importance of the Work (PURPOSE)
Align work with Capable\Motivated People (AUTONOMY)
Support and Recognize Contributions \ Progress (MASTERY)
Provide Smaller Opportunities of all kinds
1. Determine What & Why it’s Important
2. Determine What Results are Expected
3. Determine Volunteer’s Capability \ Motivation Levels (and related Needs)
4. Determine Level of Authority to Delegate
5. Determine When & How to Check-in
6. Delegate, Check-in, and Support
Delegation StepsDelegation Steps
KNOW Your VolunteersKNOW Your Volunteers
As a Leadership Team
Network with a Purpose
Find People who are Willing, but . . . .
Levels of AuthorityLevels of Authority
A. "Follow these instructions precisely." or "Look into this and tell me the situation. I'll decide."
B. "Look into this and tell me the situation. We'll
decide together."
C. "Decide and take action. Let me know what you did and what happened."
D. "Decide and take action. You need not check
back with me.“
SummarySummary
Focus on Delegating to Motivate
Overcome the Challenges
Make the Process a Habit
Know Volunteer’s C\M Levels