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Section Chair Column
ASQ Letter from the ChairIt is an honor and privilege to be nominated
as Chairman of the ASQ Orange Empire Section 0701 for the year 2008-2009. In this role, I will be working with the most knowledgeable and dedicated group of quality professionals and leadership committee members. I would take this opportunity to introduce myself.
I have been working for Allergan for the past 18 years. I started at Allergan as a Sr. Lab Tech and held positions of Associate Chemist, Chemist,
Sr. Chemist, Scientist (managed labs). For the past 5 years, I have been working in the Global Technical Operations Department as Sr. Worldwide QA Manager.
I possess B.S. (Chemistry), MBA, and MSQA degrees. I also possess ASQ certifications for Quality Auditor (CQA) and Six Sigma Black Belt (CSSBB). In addition, I have Lean Pharma certification from Michigan Engineering College and RABQSA certifications. From the time I started my professional career, I have truly believed in quality. Throughout my career, I have completed several projects to improve processes, customer satisfaction, and turnaround timeline.
After my nomination as Chairman, I talked to some of the lead-ership committee members and decided that during my term, my focus would be: 1) cost savings, 2) improving member satisfaction, and 3) attracting and involving the younger generation to learn more about quality. Quality can be recognized as a degree of excel-
lence with distinguishing attributes. Due to globalization and an increase in out-sourcing activities, the organization has to ensure that regardless of where products are manufactured, they must have the same quality attributes as the USA. As such, it is extremely important for organizations to understand the value of ASQ certifi-cations and monthly meetings. In my opinion, there will be a great demand for quality professionals to collaborate with global manu-facturers, partners, laboratories, vendors, and suppliers in order to enhance the quality of products.
I would like to share some of the quote of quality pioneer and “Father” of quality, Dr. Joseph M. Juran, who passed away in February 2008.
“Commitment is the daily triumph of integrity over skepticism.”“Without a standard, there is no logical basis for making a deci-
sion or taking action.”“Fanaticism: Redoubling your efforts after your objective has
been forgotten.”If you have any comments or suggestions, please do not hesitate
to send me an e-mail at [email protected] you and I look forward to meeting you at the future ASQ
monthly dinner meetings and/or ASQ events. Bob Mehta
Chairman – ASQ Section 0701Bob Mehta has degrees in B.S. (Chemistry), MBA and MSQA.
He also is certified for Quality Auditor (CQA), Six Sigma Black Belt (CSSBB), and Certified Quality Engineer (CQE).
Chair Bob Mehta W: (714) 246-6831 E-mail: [email protected] Chair David Vu W: (714) 247-8659 Cell: (714) 420-7333 E-mail: [email protected] Luke Foo E-mail: [email protected] Vinay Goyal W: (714) 773-8978 E-mail: [email protected] Chair Dave Nagy W: (714) 634-4441 E-mail: [email protected] Chair Loan Vo E-mail: ([email protected])
Career Chair David Vu W: (714) 247-8659 Cell: (714) 420-7333 E-mail: [email protected]/internet ChairS Joanne Pettigrew Cell: (714) 366-7171 Fax: (714) 879-2298 E-mail: [email protected] eduCation Chair Margaret Benavides W: (949) 753-1393 Fax: (949) 753-6304 E-mail: [email protected] Certification/Renewals, (See Address Below) Mark Belgen H: (714) 404-6189 W: (949) 789-3914 E-mail: [email protected] Examiner Hassan Farah W: 310-320-9768 Ext. 177 E-mail: [email protected]
auditinG Chair Darrell Moyer H: (562) 795-5990) E-mail: [email protected] Chair Don Shannon E-mail: [email protected] reGional direCtor Gene Underwood H: (949) 830-2262 E-mail: [email protected] Chair Jack Dhuwalia W: (949) 854-4534 E-mail: [email protected] Chair Patricia Brinker W: (714) 517-6900 E-mail: [email protected] reGional direCtor, reGion 7 Holly Duckworth E-mail: [email protected] editor Daniel Shibley W: (626) 330-3425 E-mail: [email protected]
Leadership Team 2008
Become aASQ Booster
ASQ Orange Empire Section 0701 continues to reach out and promote our name in the community. As a Booster, you are providing growth opportunities for your colleagues and acting as a valuable source of information for our local Quality Professionals.
Contact Information: Patricia Brinker [email protected]
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What are we
Teaching?SCOPE
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“ I N F O R M AT I O N YOU CAN USE”
Editor: Daniel Shibley
PublishEr: Peabody Services Inc.
(Orange, California)
A Publication of Orange Empire Section, ASQ
Melanie Cummings, Chair
Orange Empire Section Mission Statement
Our mission is to function as the premier ASQ Section in serving its members and community. We will provide a strong leadership to promote Quality in all areas, by supporting ASQ goals, by offering communi-cation and education in Quality methods, and by providing career development, Quality resources and personal growth through profes-sional and social interaction.
COPY DEADLINEThe deadline for inclusion of your copy in
the SCOPE is the 1st of the month preceding the issue month. If the copy arrives later, it
may not be included.Scope Editor: Daniel Shibley
(626) 330-3425 E-Mail - [email protected]
THE Scope AD RATES ARE AS FOLLOWS:
Payment is due prior to incorporation of your SCOPE advertising. Checks should be made out to “ASQ Orange Empire Section” and mailed to ASQ, P.O. Box 14183, Irvine, CA 92623-4183 with ad copy
and instructions for placement and frequency. Advertising will be included at the discretion of your Editor and Executive Board. POC Melanie Cummings, Cell (714) 334-3773
DiD you know that every time we receive returneD checks it costs the section $4.00? this is aDDing up to a substantial amount. please help us to eliminate this neeDless
loss of your section’s resources.
Congratulations to Geraldine Fuentespina your survey was randomly selected from those that were
turned in at the June dinner meeting.
AmericAn Society for QuAlity orAnge empire Section 0701
You have won a FREE DINNER. We look forward to seeing you at an
upcoming meeting.
Orange empire
WELCOME NEW MEMBERSMrs Victoria Alonso-Hopkins Sheila AntonioMs Shaida BodagheeMr Claude CormaneMr Todd L. CottsMr Roland C. FritterMr Joseph S. GlassMr Richard G. GoutermontMr Cary W. HedgerMr Marco A. Hernandez
Ms Chhinan T. HoangMrs Cecilia IonescuMs Peggy J. JonkiertMr Ira V. KennedyMr Rodolfo R. LopezMr Mehrdad Nick MahintorabiMr Thomas J. MorganMs Kimberly S. NamnathMr Cuong NguyenMr Roger Plascencia
Mr Fernando SanchezMr Pierre J. ServanMr James E. SmithMrs Sylvia A. StaffordMr Don M. SutoriusMr Chris TreeseMr Loren R. WagnerMs Jie Yang
Please contact the Leadership Team and tell us how we may better serve youYOUR E-MAIL PREFERENCE
Would you like to receive e-mail notifications of upcoming events?We currently send, on average, 3 e-mails per month announcing upcoming events such as monthly dinner meetings, quarterly breakfast meetings, seminars, refresher courses, etc. If you are not currently receiving these notices it could be that your e-mail preference for Section news is set to “NO” or your e-mail address in the database is incorrect. To receive these announcements you need to update your e-mail address and / or Section e-mail preference through ASQ Headquarters. There are three ways to do this:1) You can do this yourself on-line at www.asq.org . Simply log-in, click on the “MY ACCOUNT” link, and click on “Change Work/
Home Addresses; E-mail”. Scroll down to the E-mail Preference Section and update as appropriate. Be sure that the block next to “SECTION” has a check mark in it. OR
2) You can call Headquarters at (800) 248-1946 and request the necessary changes. OR3) You can e-mail Headquarters at: [email protected]
QUALITYin the trenches
ASQ
Orange
Empire
Section
0701
3
What are we
Teaching?Mrs Victoria Alonso-Hopkins Sheila AntonioMs Shaida BodagheeMr Claude CormaneMr Todd L. CottsMr Roland C. FritterMr Joseph S. GlassMr Richard G. GoutermontMr Cary W. HedgerMr Marco A. Hernandez
Ms Chhinan T. HoangMrs Cecilia IonescuMs Peggy J. JonkiertMr Ira V. KennedyMr Rodolfo R. LopezMr Mehrdad Nick MahintorabiMr Thomas J. MorganMs Kimberly S. NamnathMr Cuong NguyenMr Roger Plascencia
Mr Fernando SanchezMr Pierre J. ServanMr James E. SmithMrs Sylvia A. StaffordMr Don M. SutoriusMr Chris TreeseMr Loren R. WagnerMs Jie Yang
A real time look at the Quality Professional in today’s ever changing world with the events
that define and shape the Quality arena
“There are two educations. One should teach us how to make a living and the other how to live.” ~ John Adams 1778
As we reflect on the Independence of our nation, those who blazed a trail to establish it often inspire us.
This is such a case with John Adams. His famous quotes of God and Freedom that has withstood time, allow us to consider that some observations are timeless. Such is this one about the two educations.
It is true there are two educations. One, on how we learn our trade, our living, the other should be how to live off the education that we have blazed ourselves. I have written often and deeply on the impact we have on others, however with the falling economy, rising gas prices and increased foreclosures, the glory of life and the education within it seems to fade.
As we reflect on the aforementioned quote, we must pause to reflect, how we are educating those around us in spite of the fears and anxiet-ies of the economy. One of the lessons that I learned in reading about John Adams was that he seemed to expect constant change, even to the Democracy that he helped to forge. With change, comes the fear of the unknown.
One education is for our trade, the other education how to live, this we can agree. As Quality professionals we impact both. When we examine the impact of educating others through our demonstra-tion of skills, what do we see? I have said it more than once that in manufacturing today, we do not see the skilled worker with ten years experience, only in the trade ten years. We have a revolving door of personnel, downsizing threats and a downright competitive work envi-ronment. What do we do with this task to educate? Well one question I have for you is; what do you want to leave as legacy? What fingerprint
of life do you desire to leave? What quote(s) do you wish to be timeless? These are the type of questions that we need to ask ourselves when evaluating the impact of education in our lives to work and most of all to live!
Education in our quality trade is definitely related to our finishing legacy. The quality professionals that blazed our trail IE: the Juran’s, Day’s and ASQ members of our time, leave lasting impressions and desires to learn. How do we educate? By continuing to look for ways to increase the knowledge and awareness in our field of those around us. Teaching calm in a storm at work, teaching professionalism when meeting with customers as others are looking at you to solve the problem, looking for ways to help others in our trade achieve their life goals, revive passions.
To educate those in our lives on the living education is to be always mindful that we are quality professionals in our homes as well. Do we look for ways to improve our lives through proper rest and good diet? Do we look to increase our own education “off line”?
What we do not want to leave as we experience personal growth and success is highlighted from another quote of John Adams, “Power always thinks it has a great soul and vast views beyond the compre-hension of the weak”. We educate to keep our own power in check, knowing that there is more to learn and others to teach it. Then we need to look and educate those to live with greater learning so they do not become the “weak”.
In this day and age, people are looking up to us for hope of a better tomorrow and assurance of a good life today. Lets dedicate our lives as quality professionals as educators of a great trade that allows us to live a good life.
Now we are the survivors. Impact our profession. Leave a legacy of success. Win the war in the trenches.
Daniel Shibley Quality Manager, The Adams Campbell Company
Daniel Shibley has been in the Quality field since 1976 and currently is the Quality Systems Manager at the Adams Campbell Company. Questions and comments regarding this article may be e-mailed to: [email protected]
QUALITYin the trenches
4
* For current information, go to www.asqorangeempire.org or e-mail Education Chair [email protected]
2008 Course & Exam Dates
If you miss a date, you will have to wait
6 months to take the next exam!!!
• To register for a course, see flyers in Scope or go to www.asqorangempire.org
• To register for the exam go to www.asq.org
• Scholarships are available
Exam Next Exam Prep Start Dates* Exam Dates Application DeadlineSix Sigma Black Belt (SSBB)Manager of Quality/Organization ExcellenceCertified Quality Inspector (CQI)Certified Quality Technician (CQT)CQA-Biomedical Certified Reliability Engineer (CRE)HACCP Auditor (CHA)
July 2008August 2008August 2008August 2008August 2008None at this timeNone at this time
October 18, 2008October 18, 2008October 18, 2008October 18, 2008October 18, 2008October 18, 2008October 18, 2008
August 15, 2008August 15, 2008August 15, 2008August 15, 2008August 15, 2008August 15, 2008August 15, 2008
Certified Quality Engineer (CQE)Certified Quality Auditor (CQA)Certified Six Sigma Green Belt (SSGB) Certified Software Quality EngineerCertified Quality Improvement AssociateCertified Calibration Technician (CCT)Quality Process Analyst
September 2008October 2008None at this time (consider SSBB)None at this timeNone at this timeNone at this timeNone at this time
December 6, 2008December 6, 2008December 6, 2008December 6, 2008December 6, 2008December 6, 2008December 6, 2008
October 3, 2008October 3, 2008October 3, 2008October 3, 2008October 3, 2008October 3, 2008October 3, 2008
Certified Quality Auditor - Biomedical Exam Refresher/Prep CourseSPONSORED BY: Orange Empire Section 0701, ASQEXAM DATE: October 18, 2008EXAM APPLICATION DEADLINE: August 15, 2008EXAM REQ’T: Completed Project(s) required to take certification exam but not required to participate in the course to receive an overview & earn 3.6 CEUs/RUs. See www.asq.org for more information on examLOCATION: Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA.COURSE FEE: $400.00 plus cost of textbooks. Scholarships are available – contact Education Chair.TIME: 6:00 p.m. – 9:00 p.m. 3.0 RUs will be issued for this 30 hour course.SESSIONS/DATES: 10 sessions total: Wednesdays from August 13, 2008 to October 15, 2008.WILL COvER: Food, Drug, & Cosmetic Act, Quality System Regulation, Medi-cal Device Directive, ISO 9000:2000, ISO 13485, Audit Requirements, QSIT, Domestic and International Standards and Guidelines, Sterilization, Biocom-patibility, Environmental Control, Software, Laboratory testing, etc. Also covers strategies/tips for preparing & taking the exam)REFERENCE BOOKS: The Biomedical Quality Auditor Handbook,
ASQ Quality Press (Order #H1171) Member Price - $75.00; List Price - $95.00 Quality Audit Handbook, 2nd Edition, ASQ Quality Press (Order E1046) $70.00
INSTRUCTORS: Various; Instructors are selected based on their subject-matter expertise.ENROLLMENT: Open through September 3, 2008.
Certified Quality Inspector/Quality Technician Exam Refresher/Prep CourseSPONSORED BY: Orange Empire Section 0701, ASQEXAM DATE: October 18, 2008EXAM APPLICATION DEADLINE: August 15, 2008EXAM REQ’T: Completed Project(s) required to take certification exam but not required to participate in the course to receive an overview & earn 3.6 CEUs/RUs. See www.asq.org for more information on examLOCATION: Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA. COURSE FEE: $400.00 plus cost of textbooks. Scholarships are available – contact Education Chair.TIME: 6:00 p.m. – 9:00 p.m. 3.0 RUs will be issued for this 30 hour course.
SESSIONS/DATES: 10 sessions; Wednesdays from August 13, 2008 to Octo-ber 15, 2008.WILL COvER: Inspection & Test techniques and Methods, Metrology, Calibra-tion, GD&T, Basic Statistics, Statistical Process Control, Capability Analysis, Acceptance Sampling, etc. Also covers strategies/tips for preparing & taking the exam. REFERENCE BOOK: Quality Council of Indiana CQI or CQT Primer,
Latest Edition with solutions (Required) Griffith, Quality Technician’s Handbook, Latest Ed. (Recommended)
TEXT COST: $100.00 for either CQI or CQT Primer/Solution Text To be purchased by the student directly through the Quality Council of Indiana @ 1-800-660-4215 or at www.qualitycouncil.com prior to the first classINSTRUCTORS: Aaron Reddoch ([email protected])
Linda Garriz ([email protected])ENROLLMENT: Open through September 3, 2008.
Manager of Quality & Organizational Excellence Exam Refresher/Prep CourseSPONSORED BY: Orange Empire Section 0701, ASQ EXAM DATE: October 18, 2008EXAM APPLICATION DEADLINE: August 15, 2008EXAM REQ’T: Completed Project(s) required to take certification exam but not required to participate in the course to receive an overview & earn 3.6 CEUs/RUs. See www.asq.org for more information on examLOCATION: Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA.COURSE FEE: $400.00 plus cost of textbooks. Scholarships are available – contact Education Chair.TIME: 6:00 p.m. – 9:00 p.m. 2.7 RUs will be granted for this 27 hour course.SESSIONS/DATES: 9 sessions total: New Night - Mondays from August 11, 2008 to October 13, 2008. No class on Labor Day, September 1, 2008 WILL COvER: Leadership, Strategy Development & Deployment, Quality Management Tools, Customer Focused Organizations, Supplier Performance, Management, & Training/Development. Plus, strategies/tips for preparing & taking the exam.REFERENCE BOOKS: Certified Quality Manager of Quality/Organizational
Excellence Handbook (Required) The Memory Jogger II (Recommended - Pocket Guide of Quality & Planning Tools)
WHY BECOME CERTIFIED? In today’s world, where quality competition is a fact of life and the need for a workforce proficient in the principles and practices of quality control is a central concern of many companies, certification is a mark of excellence. It demonstrates that the certified individual has the knowledge to assure quality of products and services. Certification is an investment in your career and in the future of your employer.
MAIL RECERTIFICATION PACKAGES TO: ASP, Johnson & Johnson ATTN: Mark Belgen 33 W Technology Dr., Irvine, CA 92618
Upcoming Certification Courses
5
TEXT COST: Students to purchase prior to class. CQM/OE Handbook $63.00 available from ASQ Quality Press at http://qualitypress.asq.org Item#H1264 or call 800-248-1946.The Memory Jogger II $10.95 available from GoalQPC at http://www.goalqpc.com or call 800-643-4316INSTRUCTORS: Eliot Dratch ([email protected]) 714-993-1220 X270
Mark Lindsey ([email protected]) cell 714-273-2678)ENROLLMENT: Open through September 8, 2008.
Six Sigma Black Belt / Lean Certification Exam Refresher/Prep CourseSPONSORED BY: Orange Empire Section 0701, ASQ EXAM DATE: October 18, 2008 EXAM APPLICATION DEADLINE: August 15, 2008 EXAM REQ’T: Completed Project(s) required to take certification exam but not required to participate in the course to receive an overview & earn 3.6 CEUs/RUs. See www.asq.org for more information on examLOCATION: Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA. COURSE FEE: $500.00 (A bargain compared to other Six Sigma & Lean courses costing thousands $ more) Scholarships are available – contact Education Chair. TIME: 6:00 p.m. – 9:00 p.m. 4.5 RUs will be issued for this 45 hour course.SESSIONS/DATES: 15 sessions total: Thursdays from July 10, 2008 to October 16, 2008. Will cover: Enterprise Deployment, Business Process Mgmt, Project Mgmt, Six Sigma Improvement Methodology & Tools (Define, Measure, Analyze, Improve, & Control), Lean Enterprise, & Design for Six Sigma. Plus, strategies/tips for preparing & taking the exam.REFERENCE BOOK: Certified Six Sigma Black Belt Primer & Solution Text
(Required)TEXT COST: $110.00 for Six Sigma Black Belt Primer (816 pages) & Solution Text. Order online at www.qualitycouncil.com or call 800-660-4215.INSTRUCTORS: Linda Howe Garriz ([email protected])
Mark Lindsey ([email protected]) cell 714-273-2678)ENROLLMENT: Open through September 11, 2008.
Certified Quality Engineer Exam Refresher/Prep Course SPONSORED BY: Orange Empire Section 0701, ASQEXAM DATE: December 6, 2008EXAM APPLICATION DEADLINE: October 3, 2008 LOCATION: Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA. COURSE FEE: $500.00 plus cost of textbooks. Scholarships are available – contact Education Chair. TIME: 6:00 p.m. – 9:00 p.m. 4.2 RUs will be issued for this 42 hour course.SESSIONS/DATES: 14 sessions total. Thursdays from September 4th, 2008 to December 4th, 2008No session on Thanksgiving, November 27. 1 Additional class will be scheduled. TOPICS COvERED: Management and Leadership in Quality Engineering; Quality Systems Development, Implementation, and Verification; Planning, Controlling, and Assuring Product and Process Quality; Reliability and Risk Management; Problem Solving and Quality Improvement; Quantitative Methods; and Exam Tips)REFERENCE BOOK: CQE Primer + Solution Text, Quality Council of Indiana
(Required) The Certified Quality Engineer Handbook (Recommended) Gryna, Quality Planning and Analysis, Latest Ed. (Recommended) TI 36X Statistical Calculator (Required)
TEXT COST: $105.00 for the CQE Primer + Solution Text from Quality Council of Indiana. Order online at www.qualitycouncil.com or call 800-660-4215.INSTRUCTORS: Linda Howe Garriz ([email protected])
Mark Lindsey ([email protected]) cell 714-273-2678)ENROLLMENT: Open through October 9, 2008
Exam Refresher/Prep Course Mail-In Registration Form (Make additional copies of Registration Form as needed for mailing.)
Please mark the courses you wish to attend.:
Certified Quality Auditor - Biomedical Exam Refresher/Prep Course Certified Quality Inspector/Quality Technician Exam Refresher/Prep Course Manager of Quality & Organizational Excellence Exam Refresher/Prep Course Six Sigma Black Belt / Lean Certification Exam Refresher/Prep Course Certified Quality Engineer Exam Refresher/Prep Course
Student name: ________________________________________________________________________________________________________________________
Work Phone:__________________________ home Phone:_________________________ email: ___________________________________________________
addreSS: _____________________________________________________________________________________________________________________________
If paying by credit Card: Type of Card: Master Card______ Visa______ Charge Amount: ________________________________________________
Credit Card Number:_________________________________________ Auth Code (Last 3 digits from card back): ______________________________
Expiration Date:_________________ Cardholder Name (Printed): ________________________________________________________________________
Cardholder Signature:_______________________________________________ Telephone: _____________________________________________________
Cardholder Address (if different):_____________________________________________________________________________________________________
Cardholder Phone Number (if different): ______________________________________________________________________________________________
TO REGISTER (2 OPTIONS): 1. Register on-line for class at
www.asqorangeempire.org/calendar/calendar.htm2. Or, fill out Registration Form below using your credit card or make
check payable to “ASQ Orange Empire Section 0701” and mail both to Education Chair. Attn: Margaret Benavides, 15800 Alton Parkway, M.S. 145, Irvine, CA 92618
Note: To register for the Exam, go to http://www.asq.org
Directions to Alcon Laboratories: Alcon Laboratories, located at 15800 Alton Parkway, Irvine, CA. Exit 405 Freeway at Sand Canyon, go right on Alton Parkway
¾ mile to Telemetry; turn right into Alcon parking lot. Turn left to employee entrance parking lot. Use Employee Entrance.
Room assignment will be made on the first night.
NOTE: Class fees must be paid by the 3rd session and no refunds will be made after the 3rd session.
Minimum class size is 8 students.
ASQ
Orange
Empire
Section
0701
6
Reconnecting the enteRpRise!Reconnecting the Enterprise through Lean!
A recent conversation with the General Manager of a manufac-turing organization that was in the process of implementing Lean methodologies provided insights as to their ongoing results. He was excited about what was happening in his company. Initiatives in the past had not been successful. And he now understood why, as well as why the employees blamed management and vice versa, for the respective failures.
The difference, he stressed, was not in the content of the program, but the implementation of it and the associated transformation of his company’s culture. And although the content of the training was rich and the speeches from the CEO inspirational, the employees were excited when they were able to work together on meaningful proj-ects. While projects required as part of the initiative helped them get started on this path, his display of commitment, support for ongoing improvement projects, and appropriate recognition of performance made all the motivational difference. It improved communication between management, employees and customers. It reconnected the organization!
Based on the initial momentum, successes, and sense of owner-ship from the employees, the General Manager also began a few other efforts focused on communication that supplemented the initiative:• Bringing the employees together for ongoing short training sessions.
These were conducted by the organization’s management or other employees and the “train-the-trainer” concept was encouraged.
• Holding brief sessions to share successes/failures. Avoidance of risk taking was not discouraged any more
• Leading brief sessions to review the organization’s purpose, its vision, its challenges, strengths and concerns. These were conducted on an ongoing basis vs. a one shot deal as things change and people want to and have the right to know. It was also an opportunity to nip the proverbial grapevine in the bud!
• Facilitating ‘vent’ sessions to allow employees to share concerns regarding issues that were preventing them from delivering a good product on time. Out of these meetings came great ideas for improvement and became a feeder for Lean projects
Generally there seems to be a ‘disconnect’ of some sort in orga-nizations. There is a general consensus that communication between management, employees, and customers is a good thing and most are willing to do it. The challenge always appears to be ‘how’? A message to be communicated needs to be clear in a number of ways: what is to be communicated, who is the target audience, how do they best receive the message (e.g. medium, frequency, level of detail),…
As a corollary, while organizations often know what they want to achieve, the ‘how’ also eludes them. Are they, for example, trying to re-energize and re-focus? Business initiatives in the past (e.g. Quality Circles, TQM, Reengineering), all sought to gain the same type of improvements. However, after a few well publicized success stories, organizations soon started searching for the next panacea!
Employee involvement, with purpose, seems to provide the answer. And Lean/Six Sigma programs motivate organizations at all levels, from the ‘expert’ to the ‘worker bee’. These initiatives provide not only a purpose, but also the tools, and the structure to ensure repeatability and leverage successes throughout the organization. If implemented correctly, they should support the company’s strategy and help address the following questions: What do we stand for? What gave birth to this organization? What is our purpose? What is our vision? What are our challenges? What do we do well?
This creates the sharing, clarifies the vision, confirms the com-mitment, re-establishes the direction, generates new ideas, re-ignites the organization’s values, and instills pride. Improvement projects become the norm and a way of doing business – a part of the everyday culture.
By working in these common forums and leveraging these tools we can begin to come together. Administration, engineering, produc-tion, marketing, quality, etc. can all start uniting as a team, under-standing each other, and working towards a common purpose…. We all want to do good work and make the organization successful. So why live with the feeling that ‘they’ don’t get it? Let’s re-connect!
Akhilesh Gulati
Past Chair and Senior Member of the American Society for Quality, San Gabriel Valley Section. Principal with PIVOT Management Consultants, specializing in implementing Change Strategies, Lean Manufacturing and ISO 9000 quality systems. Provides training for Tools & Techniques
for Lean Enterprise and Six Sigma Black Belts. Phone: 877-pivot-mc; Fax: 909-982-7161 Website: www.pivotmc.com Also owns Akhil International, a printing, design and promotional products enterprise. Phone: 866-akhil-44 Website: www.akhilinternational.com
7
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ASQ
Orange
Empire
Section
0701
Non-Profit Organization U.S. Postage
PAID Permit No. 546 Santa Ana, CA
DATED MATERIAL
P.O. Box 3005Milwaukee, WI 53201-3005
ORANGE EMPIRE SECTION 0701 AMERICAN SOCIETY FOR QUALITYP.O. Box 14183Irvine, CA 92623-9998http://www.asqorangeempire.org
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Mark This Down…Tuesday, July 1stE-Board Meeting
Sunday, July 13thASQ Section 0701 July Social
In This IssueASQ Letter from ChairPage 1
Quality in the TrenchesWhat are We Teaching? Page 3
Upcoming Certification CoursesPages 4-5
Radical ThinkingReconnect the Enterprise! Page 6
GOLD EXCELLENCE AWARD 2005-2006
The Of f ic ia l Newsle t t e r of the ASQ Orange Empire Sec t ion J U L Y 2 0 0 8
