Aspire Vertical Markets

Healthcare Solutions(Doctor’s office and Clinics)

Healthcare (Doctor’s Office, Clinics) Solution

Healthcare Solutions

AspireMail and IntraMail- Cost effective Voice Mail solutions

- A card that plugs into telephone system No external computer required for Voice Mail

- Easy to install and easy to program Browser base GUI for programming

Healthcare Solutions

Auto Attendant (a Voice Mail feature) answers incoming calls- Reduces the workload of the

operator/receptionist

- Quickly answers calls – no long wait for answer

- Plays greeting and provides guidance to caller

- Routes call depending on response Make or cancel an appointment Questions about billing Pharmacy or Radiology department Speak with an individual

Healthcare Solutions

Voice Mail- Busy or unanswered calls sent to Voice Mail to

leave a message

- Records messages for future response

- Saves Caller ID data with call (if provided by telephone company)

- Uses Caller ID to place call to the caller at the touch of a button while listening to a message (saves time)

Healthcare Solutions

Voice Call Announce with Hands-Free Reply- Fast communication with minimum disruption

- Doctor can respond without touching the telephone

- Consult with doctors in examining room with patient

- Microphone and speaker built into every digital telephone Speakerphone not required

Healthcare Solutions

Private Lines- Use DID or DIL lines to create private lines for

doctors

Park and Page- Have Voice Mail park calls received on a Private

Line and play pre-recorded announcements to advise doctors of a private call

Healthcare Solutions

Conversation Record- Live recording of telephone conversations

- To record consultation with patient

- Optional recording methods Record to Voice Mail Record to PGDAD box connected to analog recording

device Voice Security Recorder (VSR) connected to PC

Healthcare Solutions

Analog Ports for Analog Devices- For Fax or Modem

For transfer of medical records

Analog Device Connection (PGDAD)- Connection for Music / Message on Hold source

- Connection for analog recording device

Healthcare Solutions

Conference Call- Consultation with medical group, other doctors

or patient’s family members

- No need to make multiple calls

Healthcare Solutions

Caller ID- Requires Caller ID service from telephone

company

- Caller ID information displayed on telephone See who is calling before answering

- May include both Telephone Number and Name

- Can be used by connected computer to display patient information (Screen Pop) from a database

- Caller information passed with the call as it is transferred

Healthcare Solutions

Station Message Detail Reporting (SMDR)- Provides a record of telephone activity

- Helps manage and control telephone usage and costs

Ultra CallAnalyst software- Collects and analyzes SMDR data

- Creates reports based on department, extension or line usage

- Allocate telephone costs to users of this resource

Healthcare Solutions

Aspire Wireless- Mobile doctors or nurses carry a telephone with

them so they can always be reached No need to locate with paging (Quicker response time)

- Linked to desk telephone so both ring when call is received

- Quiet vibrating ringer alerts user of calls without noisy ringers that might disturb patients

- Optional headset allows telephone conversations while the users hands are free to work

- Multi-button wireless telephone offers many features of desktop telephone

Healthcare Solutions

User convenience features- Softkeys provide user guidance – makes feature

use easier

- Directory Dialing – search on screen directory for name

- Call Log Display Shows Missed Calls (requires Caller ID) Shows Dialed Calls

- Call Announce Options Voice Announce with Handsfree Answer Voice Over to busy telephone Ringing telephone

Healthcare Solutions

Automatic Day / Night Mode Switching- Switches to Night Mode operation

- Adjusts telephone system operations to meet night time needs Extension ringing Access to trunks Toll Restriction

- Redirects calls to Answer Service after office hours

Healthcare Solutions

Battery Backup available- Provides full telephone system operation in

case of a power failure An important requirement for a medical facility

911 for Emergencies

E911 compatible (Enhanced 911)- Sends number of extension originating the call to

identify location of problem

- Requires ISDN or CAMA trunk

- Compatible with 3rd party CAMA interface box 911 Priority – Always connects to E911

Service Bureau overriding other calls if necessary

Easy to use – no need to press line key or dial trunk access code – just dial 911

Displays message and sounds alarm at operator telephone or designated telephones