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Ask a Librarian Ask a Librarian FKCC FKCC
TrainingTraining
http://info.askalibrarian.org/fkcc(password=fkcc)
By clicking on an AaL link on FKCC Library’s webpage, which takes them to FKCC’sown “local” AaL page.
By visiting the main page,
www.askalibrarian.org
Two common paths to Ask a Librarian:
.mobi
FKCC’s local/portal Ask a Librarian page (what we call your “EZ-URL”)
is: http://www.askalibrarian.org/fkcc.
Live Chat &
Texting
Live Chat &
Texting
Email Email FKCC staff only
Statewide if FKCC is not
logged in
•Local (FKCC box) Check this box to help FKCC students:
Marked “Unavailable”: Email only Marked “Available”: Chat and Email
•Collaborative (plus Texting) There are librarians scheduled to check this box for every hour we are open (above). It is like the catch-all or “main” desk. Check this & the Texting box if scheduled to cover the Collaborative Desk.
•Academic (plus Texting) From 10a-4p M-F, a second group of librarians checks the Academic box instead, and see Academic users once inside. Check this & the Texting box if scheduled to cover the Academic Desk.
Statewide Ask a Librarian Hours:Statewide Ask a Librarian Hours:Sun-Thurs, 10am-midnight
Fri & Sat, 10am-5pm
•Local (FKCC box) Check this box to help FKCC students:
Marked “Unavailable”: Email only Marked “Available”: Chat and Email
•Collaborative (plus Texting) There are librarians scheduled to check this box for every hour we are open (above). It is like the catch-all or “main” desk. Check this & the Texting box if scheduled to cover the Collaborative Desk.
•Academic (plus Texting) From 10a-4p M-F, a second group of librarians checks the Academic box instead, and see Academic users once inside. Check this & the Texting box if scheduled to cover the Academic Desk.
Statewide Ask a Librarian Hours:Statewide Ask a Librarian Hours:Sun-Thurs, 10am-midnight
Fri & Sat, 10am-5pm
•Local (FKCC box) Check this box to help FKCC students:
Marked “Unavailable”: Email only Marked “Available”: Chat and Email
•Academic (plus Texting) From 10a-4p M-F, a second group of librarians checks the Academic box instead, and see Academic users once inside. Check this & the Texting box if scheduled to cover the Academic Desk.
•Collaborative (plus Texting) There are librarians scheduled to check this box for every hour we are open (above). It is like the catch-all or “main” desk. Check this & the Texting box if scheduled to cover the Collaborative Desk.
Statewide Ask a Librarian Hours:Statewide Ask a Librarian Hours:Sun-Thurs, 10am-midnight
Fri & Sat, 10am-5pm
ALL OPEN HOURSALL OPEN HOURS
M-F 10am - 4pmM-F 10am - 4pm
FKCC’s choiceFKCC’s choice
Both Academic and Collaborative are statewide-staffed desks, which ensures that FKCC students get help during all posted hours,
regardless of whether FKCC staff are there to help.
info.askalibrarian.org
The info part of the site is the librarian end of things.
www.askalibrarian.org
The www part of the site is the patron end of things.
Password = toolbox
pslogin.instantservice.com
FKCC students send their text messages to (305) 705-6994,
typing fkc right before the question.
To: 305-705-6994
Message:fkc What time is the library open during spring break?
The fkc keyword causes Florida Keys Community College to display in the
Agent Console.
To: 305-705-6994
Message:fkc What time is the library open during spring break?
The fkc keyword causes Florida Keys Community College to display in the
Agent Console.
To: 305-705-6994
Message:fkc What time is the library open during spring break?
If they forget fkc, no worries… the console will just show Collaborative instead of FKCC for the
library name.
Each time you log into Collaborative or Academic, you
will also log into Texting.
You can also staff Texting when staffing
your local desk.
Right-click to preview.
~ ~ ~ ~
Double-click to reply.
Double-click to reply.
The text will open in lower-
left corner.
Right-click to preview.Preview:
Text thread previews in HTML
Body tab.
The HTML button and HTML Body tab will show
the text thread.
The SMS Helper tab assists with creating the text reply.
One thing to remember:
Reply must be 160 characters or less.
• Click on the SMS Helper tab and type reply into first text field. • Shorten URLs (include the http) and paste after your reply.• Copy/paste reply into email field. • Click on Send; the user will receive your reply as a text.
Use SMS Helper to count
characters
Type final reply here (or paste from the right)
Best PracticesBest Practices
• 160 characters or less
• Shorten URLs; consider search results URLs for multiple user options
• Try to help through texting before referring (user's preferred media)
• Include general info if user wasn't specific so they are not empty-handed
• Include answer details in message - not just URL - for those users without Web capabilities.
• Remember not all users have unlimited text plans-- it costs some patrons to send and receive texts, so always count characters.
Technical issues?1) If you don’t see the preview there, click on the
Header tab, and then on the messageBodyHTML link. It will show the text in a new window.
Java issues? Three things.1) If you don’t see the preview there, click on the
Header tab, and then on the messageBodyHTML link. It will show the text in a new window.
Technical issues cont’d:
2)Click on the HTML button above the text to open the text in a new window.
3)Open the SMS Helper from the URLs tab.
Ask a Librarian Demos Ask a Librarian Demos http://info.askalibrarian.org/toolbox/training/ondemand
(password: toolbox)
Training Questions:Traci Avet [email protected], ext. 223
Technical Issues:[email protected]
Training Questions:Traci Avet [email protected], ext. 223
Technical Issues:[email protected]
Help!
