Asif RiazDubai UAE Mob: +971-55-5179343/+971-56-2065033Email id: Riaz.asif53@yahoo.com

Objectives

A position with an organization where I can utilize the best of my skills and abilities that fit to my education skills and experience a place where an encourage and permitted to be an active participant as well vital contribute and development of the company.

Skills

Good communication skills Efficient and well behaved person Very energetic result oriented and organized Ability to work well in terms Fast adaptive learner with excellent power to learn

Educational qualification

Plus two, Board of secondary education DCA computer course

Background

Over 6 years experience of Railway Operation in world advanced Railway Dubai Metro Working at serco limited Dubai metro project last 6 years till present

Summary

I am passenger service stations car park operations professional working in Dubai metro as a car park attendant my mission is to deliver safe reliable world class and customer focused station and car park services

Experience

3 Years experience as a customer service supervisor at KIMS Restaurant Pakistan

Station Security Supervisor October 2009 to 2012

Duties and Responsibilities

Lead a team of security officers to deliver a safe reliable world class and customer focused station and car park services.

Taking outcome of customer satisfaction surveys, inspections and audits and implement corrective actions

Ensure train and station information is correct, deliver essential message to passenger via audio or visual l means

Safe evacuation of station and car park premises in the event of fire of other emergency premises in the event of fire or other emergency

Monitor and maintain station and car park operational status Control access of staff, contractors, visitors, and other persons Controlling and avoiding overcrowding in station and platforms Monitor and control direction of the fare gates Distributer publicity materials and handle lost property Assistance to customer, in particular those with special needs Managing cash collection and reconciliation Meeting key performance indicators Undertake following checks All facilities are in good order All staff are fit to work and fully briefed Perform shift and emergency duties Carrying out periodic health, safety, quality, environment and operational briefing carry out other duties as instructed / directed by the Line Manager; SAE Responsibilities and Information Security Responsibilities Understanding personal responsibilities to achieve compliance with the Integrated Management

System requirement care for own health, safety and welfare and for those affected by the acts or omissions; conserve energy, water and resources and minimize the generation of waste Protect information assets and data operate station safety equipment; Act as Incident Officer (IO) for accidents and incidents and undertaking investigation Safety Critical Competencies

Depot Security Supervisor:2012 – October 2015

Duties and Responsibilities

Access control Dealing with suspicious items Lost and found property Conducting guard to a patrolling at depot fencing areas Dealing with incoming outgoing deliveries Dealing staff during non-office hours Develop and implement security procedures and work instructions Manage and supervise the day to day security operations on the Dubai Metro system Ensure and develop the competence of the Security and Security Officers and Provide additional training and support when necessary Monitor service delivery and manage the Security and Security Officers to Satisfy the committed performance targets; Brief all the Security staff regarding safety notices and any amendments in the Security

procedures and work instructions; Participate in incident/accident management and crisis management Communicate and report details of incidents, accidents and irregularities Set objectives for Security and Security Officers and conduct performance Management; Develop, implement and enforce safe methods of work for security operations and related

activities Security Officers to satisfy the committed performance targets;

Communicate and report details of incidents, accidents and irregularities Participate in incident/accident management and crisis management Brief all the Security staff regarding safety notices and any amendments in the Security

procedures and work instructions; Set objectives for Security and Security Officers and conduct performance Management; Develop, implement and enforce safe methods of work for security operations and related

activities Perform and carry out other duties as directed/ instructed by Security Manager Recommend and implement improvement measures.

Ensure that Security standards are set and implemented, and provide assurance Of compliance

Car park attendantOctober 2015 to Present

Duties and responsibilities Customer Service DPS holder Conflict management Assist Car Park car park controller monitoring and patrolling car park area Reporting faults Assist passenger during emergency Monitoring operational status of car parks. Preparation of weekly and monthly reports. Managing car park and security staff at car park Conduct briefing to Security Staff related to all security issues in car park Patrolling of car park premises Security of vehicles Monitoring and giving access to the contractors to work in the car parks. Reporting of the equipment faults, failures and damages to Fault Controller Handling of passenger complaints and, lost and found items. Manager evacuation of car park during emergencies Monitoring CCVT radio communication Dealing with car park AFC system Monitoring fire alarm control panel FACP

Certification

Basic Fire Fighting Safety Protection (One day training course) at 2011 Dubai civil defense

Emergency first aid training at work govt of Dubai

Personal Information

Nationality : PakistaniFather’s Name : Riaz HussainDate of Birth : 15/05/1988Religion : IslamMarital status : SingleLanguages Known : English Arabic Hindi Urdu Panjabi

Interested : Cricket, football, and reading news paper

Passport Details

Passport No : BS 9913972Date of Issue : 16/02/2014Date of Expiry : 15/02/2019Place of issue : PakistanVisa Status : Residence

Declaration

I hereby declare that the above mention information is true and correct to the best of my knowledge and belief.

Asif Riaz