Arris Rma Form Qms0086 for CMTS equipment

7/23/2019 Arris Rma Form Qms0086 for CMTS equipment

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Global Repair Services

Customer / Location Name Ofce Phone Mobile Phone Shipping

Company Site Custom

ARRIS Provided

Part Number Serial Number Modem !" / CMAC address #ail $ype "ate Code

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Contact Name*Contact Name

&&,+++,**&&,*.,0+(1

*.,0+(,1-&*.,0+(,1-&

MA 2Product !"

Number



E34!E" SE5!CE SELEC$!ONS #O $O4C6S$ONE $ELEP6ON7 MO"EMS

*8 9asic Ser)ice Selection 8 Past :arr

C#oose $e% C#oos

Customer / Location Name

A!S Case !" A

3uantity ;re<uired= CMAC address

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Please pro)ide as much in%ormation ;highlighted in

Repair Product ID

CM0+&

CM++& Scree & Cl

CM&

CM-&& Re)'ir

"?(& Scr') (

"?-+& Retur

"?-1&

M?+*+ Re)l'ce

A!S o@ers a number o% ser)ices to meet the need %or managing your in)entorreturning them to deployment <uicBly and liBe ne8 Contact your Customer Acc

a)ailability8 PLEASE NO$ED All re<uests must include a 9asic Ser)ice Selecti6ousings are also a)ailable %or some model

Please select one option %romeach drop don menu8

MA 2;A!S

pro)ided=

epairProduct !";re<uired=



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anty Action .8 Ne 6ousing ;optional=

$e% C#oose $e%

+ Av'il',le for cert'i 50- 'd 60- "odels.

Phone Number Shipping Address

!S 9atch !"

Symptoms ;i% a)ailable= Comment

lue= as a)ailable8 At a minimum> pro)ide the part number o% units in t

Re)'ir $l/

' ( Cot'ct ARRIS for )rici*

Cot'ct ARRIS for Prici*



( Cot'ct ARRIS for Prici*

lobal Repair Services

Bul Re"elephon

y o% eld,pulled $ouchstone $elephony Modems andount Specialist %or pricing> ser)ice descriptions andon and Past :arranty Action %or the batch8 Nes as an option8

#ail $ype ;A!SPro)ides=



o ot Re)l'ce



mail Address

/Additional !n%ormation

e batch8

RMAReuest!r"0086.ls

uest - "ouchstoneModems and $ableModems

http://www.arrisi.com/support/repair_return/_docs/RMA_form_qms0086.xls






















E34!E" SE5!CE SELEC$!ONS #O $O4C6S$ONE $ELEP6ON7 MO"EMS

*8 9asic Ser)ice Selection 8 Past :arranty Action .8 Ne 6

C oose $e% C oose $e% C

+ Av'il',le for ce

Customer / Location Name Ofce Phone Mobile Phone Ship

Company Site Custom

Please pro)ide as much in%ormation ;highlighted in blue= as a)ailable8 At a minimum> pro

Part Number Serial Number Sympto

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9

Global Repair Se

A!S o@ers a number o% ser)ices to meet the need %or managing your in)entory o% eld,pulled $ouchstone $elereturning them to deployment <uicBly and liBe ne8 Contact your Customer Account Specialist %or pricing> ser)i

a)ailability8 PLEASE NO$ED All re<uests must include a 9asic Ser)ice Selection and Past :arranty Action %or the bare also a)ailable %or some models as an option8



&&,+++,**&&,*.,0+(1

*.,0+(,1-&*.,0+(,1-&

MA 2 ;A!SPro)ides=

Product !"Number;A!S

Pro)ides=

Modem !"/CMAC Address




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Re)'ir $l/

Scree & Cle' ( Cot'ct AR (

Email Address

Re)'ir ( Cot'ct ARRIS

Scr') ( Cot'ct ARRIS f

Retur ( Cot'ct ARRIS

% units in the batch8 Re)l'ce ( Cot'ct ARRIS

#M&&( e) *+,-,*.

Click for Most Curret RMA !or

"ouchstone "elephon# Modemsand $able Modems

Additional in%ormation to aid introubleshooting o ot

Re)l'ce























SE5!CE SELEC$!ONS #O :6OLE 6OME SOL4$!ON MOF! ?A$E:A7 AN" PLA7E

*8 9asic Ser)ice Selection 8 Ne 6

C oose $e% C

Customer / Location Name Ofce Phone Mobile Phone Ship

Company Custome

Please pro)ide> at a minimum> the Serial Number> CableCard 4A Numbe

Part Number Sympto

1

2

3

4

5

6

7

8

9

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Global Repair Se

A!S o@ers a number o% ser)ices to meet the need %or managing your in)entory o% eld,pulled Media ?ateay and and returning them to deployment <uicBly and liBe ne8 Contact your Customer Account Specialist %or pricing> ser)

a)ailability8 PLEASE NO$ED All re<uests must include a 9asic Ser)ice Selection8 Ne 6ousings are also a)aila



&&,+++,**&&,*.,0+(1

*.,0+(,1-&*.,0+(,1-&

MA 2 ;A!SPro)ides=

Product !"Number;A!S

Pro)ides=


Serial Number;E34!E"=

4A Number;E34!E"=



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C oose $e%

$)tio 1% ARRIS Screei

$)tio 2% $)er'tor Scree

Email Address

C#oose $e%

8 Re)l'ce ( Cot'ct ARRIS for P

#M&&( e) *+,-,*.

Click for Most Curret RMA !or

%hole &ome Solution MediaGate'a# and Pla#er

Additional in%ormation to aid introubleshooting o ot

Re)l'ce























Global RCustomer / Location Name Phone Mobile Phone

Customer Name: Do you have an Advanced

Customer Customer CustomerCustomer Replacement Contract?

Site: Yes

No

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MA 2;A!S pro)ided=

PartNumber ;autolled

based on Part"escription=

PeopleSo%t

Product !" ;autolledbased on

Part"escription=

epair Product !";autolled based on Part

"escription=

Serial Number ,e<uired

Part "escription , ;Selec

menu8 !% you are unsure ale)el choose the earlier on

locate the part in the drop

it in on ros *&



Global ReCustomer / Location Name Phone Mobile Phone

Customer Name: Do you have an Advanced

Customer Customer CustomerReplacement Contract?

Site: Yes

No

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MA 2;A!S pro)ided=

PartNumber ;autolled


PeopleSo%t

Product !" ;autolledbased on

Part"escription=

epair Product !";autolled based on Part "escription=


Part "escre<uired;Select %rom drop doare unsure about th

choose the earlier onlocate the part in the

type it in on ro



GlobaCustomer / Location Name Phone Mobile

Customer Name: Do you have an AdvancedCustomer Customer Custo

Customer Replacement Contract?

Site: Yes

No

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MA 2;A!S pro)ided=

Part Number ;autolled based on

Part "escription=

PeopleSo%t

Product !" ;autolled


epair Product !";autolled based on Part "escription=


Parte<uired;Select %romare unsure

choose the locate the

menu> typ



Global Repair Services

Customer / Location Name Ofce Phone Mobile Phone

Company Site

ARRIS Provided

Part Number Serial Number Part "escription #ail $ype #ail #re<u

1

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8 9

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&&,+++,**&&,*.,0+(1

*.,0+(,1-&*.,0+(,1-&

MA 2Product !"

Number







$ $M"Sail address

on / to aid in troubleshooting

Click for Most Curret RMA !or"









Global Repair ServicesCustomer / Location Name Phone Mobile Phone Shipping Addre

Customer Name: Street:

City:

Site: Zip:

Country:

ARRIS Provided

Serial Number Part "escription S

1

2 #N/A #N/A

3 #N/A #N/A

4 #N/A #N/A

5 #N/A #N/A

6 #N/A #N/A

7 #N/A #N/A

8 #N/A #N/A

9 #N/A #N/A

!reefor"

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#M


&&,+++,**&&,*.,0+(1

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MA 2Product !"

NumberPart

Number#ail$ype

#ail#re<uency



#ail $ypesD

$A it f'iled out of ,o or it#i 30 d'/s of s#i)"et to custo"ers site.

AR it f'iled it#i custo"er 'rr't/ )eriod.

C$RAC Re)'irs covered ,/ ter"s of ARRIS service cotr'ct.

P it #'s f'iled i :eld ;)'st 'rr't/<. Purc#'se order is reuired if ot covered uder ARRIS service cotr

$ermsD

'rr't/ st'tus ill ,e veri:ed ,/ ARRIS )rior to issui* RMA u",ers= 'd RMA > "ust ,e cle'rl/ visi,le o returs

Ple'se "'ke sure t#'t o 'ccessories= )oer cords= )oer su))lies= or ,'tteries 're s#i))ed it# t#ese uits 'd re"ove

Ple'se isure )ro)er )'cki* of uits to 'void d'"'*e duri* s#i)"et. its "'/ ,e 'rr't/ voids due to d'"'*e

Custo"er to retur uits it#i 30 d'/s of RMA '))rov'l= or RMA u",ers "'/ ,e c'celed.

ARRIS reuests 'll uits t#'t #'ve ,ee 'dv'ce re)l'ced= icludi* $As= ,e retured ,'ck to ARRIS it#i t#ree ,usie

o(retured 'dv'ce re)l'ced uits ill ,e ,illed 't 45 d'/s.

Purc#'se $rders for re)'ir c#'r*es "ust ,e su,"itted for 'll )'st 'rr't/ uits ;ot covered uder ' ARRIS service co

Custo"er to )'/ s#i))i* costs for returi* f'iled uits to ARRIS. ARRIS does ot 'cce)t C$ deliveries.

ARRIS to )'/ s#i))i* costs for returi* re)'ired uits to custo"er.

I 'ccord'ce it# S Custo"s 'd ?order Protectio Re*ul'tio= ARRIS reuires t#'t t#e v'lue listed o t#e co""erci'l 'ccur'te decl'r'tio of t#e v'lue of t#e "'teri'l /ou 're returi*

NoteD #or international shipments> A!S ill only pay %reight i% the %reight %orarder is CE5A8

086 Rev 18 5(9(13

:arranty 5oid , epairable units ill reuire P$ >s for re)'irs or ill ,e retured to custo"ers 's scr') 't custo"ers

:arranty 5oid , 4n,repairable units ill ,e retured to custo"ers 's scr')= 't custo"ers e)ese uless )'rt of l'r*

:arranty 5oids , 9ug units ill ,e destro/ed to 'void site cot'"i'tio 'd ill ot ,e retured to custo"ers

NP# ChargesD C#'r*es ill '))l/ to uits t#'t 're @o Pro,le" !oud@ 'd retured to custo"ers 'fter ' P$ #'s ,ee 'c



!tem !" Product !"MSP10010 798210

MSP00020 798195

MSP00021 798196

MSP00022 798197

MSP00023 798198MSP00019 798194

?S00050 802114

?R01100 798092

?R00316 798454

?R00314 798090

MSP00016 798191

MSP00017 798192

MSP00024 798199

MSP00010 798185

MSP00004 798179

MSP00005 798180MSP00006 798181



Ne part number re<uest to be added into PS/CM

"escriptionMSP ASM ( ASBRB M$DB E 512? SS

MSP1200 SFBD! MAABR M$DB !R.

MSP1200 C PBM M$DB !R.

MSP1200 AC P$BR SPPDG M$DB !R.

MSP1200 !A RAG M$DB !R.MSP1200 6(SD$ 7R CFASSIS ( 220AC. MSP1200 6(SD$ 7R CFASSIS ( 220AC 2 AC PSS RBA

BMPH AdBd*eH CC SBRBR PDA!$RM= 1R

S!P M$DB 1000?ASB R(45 C$BC$R ( C$PPBR ;1000?ASB< S!P ;B.. !IISAR 8521<. S!P M$

MSPH 1R SBRBR SR1625 F$ SAP P$BR SPPDG M$DB 650

MSP2800 ACEC RBCI!IBR ( RBA C $P CA?DB PAIR !R.

MSP2800 AIR !IDBR. MSP2800 CFASSIS AIR !IDBR

MSP2800 CFASSIS RBAR !IDDBR PABD. MSP2800 CFASSIS RBAR !IDDBR PABD.

MSP1200 AIR !IDBR SB !R. MSP1200 ?$$M AIR !IDBR !R

MSP2800 CFASSIS !R$ !IDDBR PABD.

MSP2000 CFASSIS !R$ !IDDBR PABD. MSP2000 CFASSIS !R$ !IDDBR PABD. C$BRS !R$S $!

MSP2000 CFASSIS RBAR !IDDBR PABD. MSP2000 CFASSIS RBAR !IDDBR PABD. C$BRS RBAR $! SD$SMSP2000 12 CFASSIS !IDBR !R. MSP2000 12 CFASSIS !IDBR. FIS IS A SPARB IBM.

Documents

Arris Rma Form Qms0086 for CMTS equipment