ARPIT BHATNAGARAddress: House No. N-85, Sector-25, Jalvayu Vihar, Noida-201301

Phone: +91.120.2537968 Mobile: +91.987.313.3533E-mail: arpit.bhatnagar@live.in

Date of birth: 27th Apr 1987

 

Objective To emphasize, excel and attain a good position in a professionally managed service Industry where there is a scope for innovativeness, creativity and Chance for executing Challenging tasks.

Profile

Graduated in Hospitality Management from institute Of Hotel management Jaipur. I am well versed with the practical and theoretical knowledge of the operations and functions of a Hotel.

Highly dynamic and self-motivated, with high levels of integrity, positivism and achievement-orientation.

Professional outlook, along with multi-tasking, time and people management, learning and organizational skills.

Working knowledge of MS Office, Internet & PMS – Opera & Fidelio. Possesses over twelve months of Pre-Opening experience.

Work Experience November 2013 till Present

As Assistant Manager Reservations with The Taj Mahal Hotel, New Delhi.

The Taj Mahal Hotel is the flagship property of the TATA group in New Delhi. The hotel is situated in Leutyens Delhi. One of the remarkable and well known luxury 5 star property with 294 room inventory.

Responsible for 1. Assisting Reservations Manager in day to day operations.2. Taking control of the department in the absence of Reservations Manager.3. Attending morning meetings in absence of Reservations Manager.4. Assisting Resident Manager, Director of Sales & Director of Revenue whenever needed.5. Handling & Monitoring all External & Internal calls which lands in reservations department.6. Resolving guest queries and grievances with providing appropriate solutions considering hotel’s

policies, guidelines and safeguarding interest of the hotel.7. Handling all the conference blocks, meetings & groups being held at the hotel.8. Detailing of each and every conference being held at the hotel, first with clients and thereafter

internally.9. Circulating group information sheet and VIP note prior to the arrival of each & every group for better

understanding of the group movement.10. Releasing group resumes on weekly basis for better planning & coordination amongst various

departments of the hotel.11. Ensuring smooth and seamless operations for both the guests and the team (inter & intra

departmental).12. Inventory control of the hotel.13. Equalizing and balancing house positions on sold out & high occupancy dates.

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14. Direct dealing with corporate clients, travel agents & regular guests.15. Handling of all major conventions, meeting and conferences in the hotel.16. Keeping a record of Daily Pick-up Report, Business on Books, Cancellations & No-Shows. 17. Processing & generation of Retention / Late Cancellation & No-Show report.18. Allocating duties and staffing of team members.19. Planning shifts & leaves schedule in consultation with Reservations Manager.20. Taking daily departmental briefings, de-briefings & job chats.21. Training team members on cross selling and up selling techniques.22. Monitoring, Training & Working as per quality assurance, Sop’s & audit directives & measures. 23. Responsible for training Management Trainees of the hotel and impart knowledge about the

department and other aspects of reservations and revenue management.24. Revenue handling and pricing of rooms as per market trends & city scenario. 25. Preparation & reconciliation of commission report for third party sites on monthly basis.26. Assisting director revenue in pricing and marketing trends for third party sites and competition hotels

along with establishing rate parity on every selling channel.27. Selling accommodation product of the hotel thereby increasing the revenue for the hotel.28. Assisting director sales and reservation manager on improvising techniques for strategic selling and

closing leads.

May 2012 till October 2013

As Reservation Associate with The Kempinski Ambience Delhi (Was a part of Pre-Opening Team).

Kempinski Ambience is the First Kempinski property in India. Kempinski Ambience sets up a landmark in Eastern segment of Delhi with a massive 480 Keys, and the Largest Banqueting space in country and second largest in Continent.

Responsible for Handling all calls for reservations. Actioning of e-mails in professional manner and as per hotel’s standards and guidelines. Reconfirmations of next day arrivals. Assisting Reservations Supervisor / Assistant Manager in day to day operations. Updating rates and room availability on extranet of third party sites. Handling group reservations. Smooth running of operations at all times. Keep a tab and control inventory to facilitate smooth operations. Ensure Maximization of revenue with help of Yield Management. To monitor closely the source and market of business acquiring. Help to higher management in achieving of departmental revenue budgets.

Aug 2011 to May 2012

As Reservation Associate with The Radisson Blu MBD, Noida A 127 room’s property located in the heart of the industrial hub.

Responsible for Smooth running of operations at all times. Keep a tab and control inventory to facilitate smooth operations. Ensure Maximization of revenue with help of Yield Management. To monitor closely the source and market of business acquiring. Help to higher management in achieving of departmental revenue budgets.

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As Front Office Associate with ITC Rajputana Sheraton, Jaipur

A 218 room’s property located in the heart of the historically acclaimed city, the property is spread across 18 acres of land and offers diversified rooms, restaurants and other recreational activities to the guests of the city with a mixture of royal and historical hospitality.

Achievements

Part of Opera configuration team at the hotel. Have been awarded as OPERA champion by the hotel. Have excelled & received certificate in Reservations Training Programme initiated by Regional

Director of Revenue Management Middle East & Africa at Kempinski Hotels. Excelled and received medal during convocation programme by Rajasthan Technical University for

outstanding performance in academics.

Education, Academic

Qualifications and Professional

Development

Graduation – Bachelor of Hotel Management & Catering Technology. (4 Years, June 2007 to June 2011).

University : Rajasthan Technical University.

Board : CBSE 10th – Somerville School, Noida, (2003) 12th – Sunrise Ville School, Noida, (2007).o Stream – PCM with Computer Science.

Additional Industrial Exposure

Got trained from The ITC Rajputana Sheraton, Jaipur in 2 major departments. Specialized in Front

Office department for a period of 2.5 months learning all major/key responsibilities as Check Ins, Check Outs, Group Check Ins & Group Check Outs.

Worked with Magnum Event Services Pvt. Ltd. For 8 months to have an exposure of events operations.

Hobbies Listening to Music, Driving & Travelling.

Personal Details

Father’s Name : A.K Bhatnagar. Nationality : Indian. Religion : Hindu. Mother Tongue : Hindi.

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