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The ARP annual conference for relocation professionals takes place in London on the 10th September
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10:00 Registration & Coffee 11:00 Conference Opening presented by Tad Zurl inden 11:15 "Just a Minute" – Pickfords Move Management 11:20 Keynote Address - Dave Coplin, Chief Envisioning Off icer, Microsoft
"Business Reimagined - Why Work isn't Working"
12:20 "Just a Minute" – ACS International Schools & Relocation Support Services 12:30 Session 1 – Mobil ity Compliance – Transforming Chaos into Compliance
• Speaker – Geoff Davidson, Hessel Group 13:00 Lunch 14:00 Session 2 – Immigration Update – Could Cameron’s 2010 Vision ever Become a Reality?
• Speaker – Sophy King, Peregrine Immigration 14:30 Session 3 - Sales Strategies – Buyer Behaviour, Buyer Need
• Speaker - Nicola Cook, Company Shortcuts
15:00 Session 4 - Moving Stories – Tales of the Unexpected • Speakers – Steve Wilkins & Kerry Chislett, Pickfords Move Management
15:45 Afternoon Tea 16:15 "Just a Minute" – International School of London & Bishop’s Move 16:20 Plenary Session – Vision Meets Real ity Moderator:
§ Simon Johnston – Icon Relocation Panelists:
§ Andrew Scott – Dwellworks § Marco Previero – R3Location § Jonathan Hopper - Garrington § Jo Layton – The Apartment Service
17:30 Close of Conference 17:30 AGM
19:00 Awards Dinner
• Welcome Drink • Dinner • Guest Speaker – Andrew Elliman • ARP Awards
§ Property Finder Award § Destination Service Provider Award § Specialist Provider Award § Education in Relocation § Serviced Accommodation Award § Removal Company § Special Achievement Award § The ARP Council Award to an individual who has made an outstanding contribution
to the UK relocation industry
Tad Zurlinden was a founder member and has been the CEO of ARP since 1988 and has worked alongside successive councils to support and promote the association, but more importantly, the interests of its members. Tad started his professional life in relocation in the UK, working to support both private and corporate clients moving into Edinburgh, Scotland’s vibrant capital city. Tad was approached in 1988 by the UK industry to head up
the then embryonic Association of Relocation Agents. In the following years, Tad has become a very well known figure in the mobility industry and speaks on relocation across the world. Tad is also the CEO of EuRA.
Along with his business partner, Geoff set up Hessel in 1994 to solve the compliance problems multinational companies experience tracking, paying and reporting the chaotic money flow created by international assignments. Since then they have built the company from two men in a shed to a 25 strong workforce, managing millions of global mobility transactions for an enviable and long standing list of the world’s leading companies. Geoff’s
key responsibility is to maintain the integrity of the data flow required to deliver accurate, accountable and timely relocation expense management. This includes staying ahead of the technology curve.
Nicola Cook refers to herself as Chief Opportunity Officer rather than ‘CEO' of Company Shortcuts a sales acceleration agency dedicated to improving the sales performance of UK businesses that, in her opinion, lag woefully behind in global rankings. As you would expect she’s published (twice), award winning, knowledgeable and a brilliant speaker! (Look her up).
Simon Johnston has been in the relocation industry since February 1988 originally working for one of the largest relocation companies in the UK before becoming the Relocation Manager of Nestle UK. In September 2001, Simon formed Icon Relocation Ltd with Icon
Moving Services following in 2010 with offices in Sussex and Hertfordshire. Simon is a member of ERC, EuRA, ARP and the FEM and holder of the GMS qualification. The company secured the ‘Winner’ award by FEM in the European Destinations Services Provider category in 2014 ‘Runner Up’ in 2012 and ‘Highly Commended’ in 2013.
Dave Coplin is author of two books on the need to re-think the usage of technology in the modern world. He is currently the Chief Envisioning Officer for Microsoft UK and an established thought leader on the role of technology in our personal and professional lives. He has worked across a wide range of industries and customers, providing strategic
advice and guidance around the intersection of a modern society and technology both inside and outside of the world of work. His latest book, “The Rise of the Humans” provides a call to action for both individuals and organisations to harness, not hate, the digital deluge, to rise up and take back control of the potential that technology offers our society. Dave can be found on Twitter – @dcoplin and at his online home www.theenvisioners.com
Sophy King graduated from Cambridge University in the UK with a degree in Oriental Studies (Chinese) in 2000 and has lived overseas in Russia, China, Japan and, most recently, Spain. Sophy has worked for two large and well-known global immigration service providers, working her way up from an Assistant Immigration Consultant position in 2003 to Director of Knowledge Management in 2010. In 2011, she founded Peregrine Immigration Management Ltd. Peregrine is a global immigration consultancy specialising in project work,
training, consulting and immigration software. Peregrine launched the award-winning Immiguru knowledge database in 2012 and is following this up in 2014 with Immigo, a revolutionary new global immigration case management system.
With over 30 years’ experience in the moving industry, Steve re-joined Pickfords in 2014 as Director of Corporate Services. Previously, as International Director at Harrow Green, Steve spent 12 years managing their international accounts, building co-ordination teams, influencing suppliers, overseeing service delivery and managing compliance. Steve had
originally joined Pickfords in 1982 forging his career to senior management level. Attending both relocation and moving conferences across the globe, Steve has built a considerable network of contacts at both owner and senior management level.
Finance Director and co-founder of R3Location with over 10 years in Destination Services (and over 20 within a professional services environment). A Chartered Accountant by profession, Marco has gained, through key leadership roles within the industry, detailed insight of regulatory compliance linked to the relocation industry, and brings with him sound governance and risk management best practice experience. Prior to co-founding R3Location
Marco’s previous roles included Tax Director at Ernst & Young and Managing Director of Pricoa Relocation.
Kerry is a seasoned moving and relocation professional with over 20 years’ experience, holding senior positions in the world’s foremost removal and relocation companies. Kerry regularly attends thought leadership events such as ARP, ERC, EuRA. Kerry has worked in every aspect of the removal and relocation industry and speaks regularly at industry events
in round table discussions, sharing and developing best practice, drawing on his own experience as an expat, having relocated himself to 5 countries across 5 continents.
Jo is MD-Group Commercial Sales for The Apartment Service, The TAS Alliance and Roomspace. Her overall responsibility is in delivering a global platform for accessing serviced apartments for corporate, TMC’s, agents and relocation companies. Jo’s goal is to unite serviced apartment operators across the globe under a single representation, distribution and sales/marketing strategy, all powered by a common technology platform. With a 25-year+ leadership and business development career in the hospitality industry
working for Marriott, IHG and BridgeStreet,- Jo combines her passion for excellence with a drive for education, growth, recognition and continuous development of the serviced accommodation industry.
With an impressive career spanning over 20 years in the relocation and property industry, Jonathan has spent the past 9 years specialising in private acquisitions, representing various clients through many successful transactions, he has now established a reputation as a distinguished industry leader. A past recipient of the ‘Best UK Property Finder’ award, he is continuously striving to hone his skills, within his field. He has completed leadership
programmes at Cranfield Management School, and an MBA at Ashcroft International Business School in Cambridge. Jonathan regularly provides industry insights and market comment for respected media broadcasters including The Financial Times, Bloomberg and BBC News.
Andrew Scott is Vice President of Dwellworks, one of the largest international DSP groups. Headquartered in Cleveland Ohio, Dwellworks delivers services in Brazil, Canada, Costa Rica, Germany, Luxembourg, Mexico, the UK and the USA. Andrew has extensive leadership experience in the mobility supply chain both in the DSP and RMC arenas. Andrew is passionate about quality and has led Dwellworks’ 20 UK offices through the EuRA Global Quality Seal. Andrew is a member of the EuRA Board representing the UK in the
Northern Region.
Conference Sponsor – Pickfords Move Management ARP Mover of the year 2014 and FEM Best International
Moving Company 2013. Pickfords are the UK's largest removal company with a history spanning over 400 years. In the UK and Ireland we provide world class international and domestic removals through our network of 40 branches. Internationally we offer global coverage of over 600 offices in 45 countries delivering bespoke moving solutions to the relocation industry through move managing group moves, special projects and tailored storage solutions. Pickfords are members of BAR and FIDI and accredited to ISO 9001:2008 and FIDI FAIMPlus the highest standard of quality and efficiency in moving services.
Gold Sponsor – Bishop’s Move Founded in 1854, Bishop’s Move is the UK’s largest family owned removals & storage company. A founding member of the British Association of Removers, the company has a nationwide network of branches and handles removals and storage for domestic and international relocations. Bishops Move are also
members of the ARP, EuRA, FIDI and IAM.
Silver Sponsors – ACS International Schools
Founded in 1967 to serve the needs of global and local families, ACS International Schools educate over 3,700 students, representing over 100 nationalities at our schools – 3 in Greater London and 1 in Doha, Qatar. Our world-renowned curriculum includes all International Baccalaureate (IB) Programmes, and top US programmes including Advanced Placement (AP) courses and the new AP Capstone & International Diplomas.
Silver Sponsors – International School of London The International School of London (ISL) UK Schools comprises two
schools across three campuses in London and Surrey. Both are International Baccalaureate (IB) World Schools authorised to offer the IB Middle Years and Diploma Programmes. ISL London is also authorised for the Primary Years Programme whilst ISL Surrey is accredited by the International Primary Curriculum (IPC). The schools are culturally diverse communities which foster a passion and enthusiasm for learning, through outstanding educational practices. Students’ cultural and linguistic identities are valued and nurtured through the international curriculum and mother tongue programmes.
Silver Sponsors – Relocation Support Services RSS have been providing relocation services to our clients and
their assignees for almost twenty years – setting the standard in quality, flexibility and efficiency. This includes in-house home search, education search, tenancy negotiation, departure services and property management services. The success achieved throughout this time, culminating in achieving the EuRA Quality Seal last year, has been built on the shared values the company adheres to – integrity, honesty, collaboration, innovation and dedication.
ACS International Schools Caroline Breeds [email protected]
am & pm - EuRA President Anita Meyer [email protected]
ARP Briony Horwood [email protected]
ARP Dominic Tidey [email protected]
ARP Tad Zurlinden [email protected]
Bishop's Move Neil Bishop [email protected]
Bishop's Move Richard Hohler [email protected]
Bishop's Move Chris Marshall [email protected]
Bowker Consulting Ltd Debbie Bowker [email protected]
Bridgestreet Global Hospitality Mercedes Lopez [email protected]
Bridgestreet Global Hospitality David Northcott [email protected]
Chiltern Relocation Sharon Hewitt [email protected]
Clarendon UK Adam Bassett [email protected]
Clarendon UK Teresa Gray [email protected]
Clarendon UK Peter Morgan [email protected]
Clarendon UK Neena Wilson [email protected]
Company Shortcuts Nicola Cook
Connells Relocation Services Simon Robins [email protected]
DBA Speakers Sharon Bates [email protected]
DBA Speakers Diana Boulter [email protected]
Definitive Immigration Services Helen Kilpatrick [email protected]
Dwellworks Rhonda Olsen [email protected]
Dwellworks Andrew Scott [email protected]
Garrington Jonathan Hopper [email protected]
Hessel Group Geoff Davidson [email protected]
Icon Relocation Simon Johnston [email protected]
International Community School Rose Phrelfall [email protected]
International Community School Laura Thompson [email protected]
International HR Adviser Damian Porter [email protected]
International School of London Juliette Bolon [email protected]
International School of London Marc Carter [email protected]
International School of London Yoel Gordon [email protected]
Microsoft Dave Coplin
myBPOS Ltd Simon Knox [email protected]
myBPOS Ltd Gabrielle Peters [email protected]
Newland Chase Asma Bashir [email protected]
Peregrine Immigration Sophy King [email protected]
Profile Locations Vanessa McConnell [email protected]
Quintessential Relocation Consultants Jo Stoddart [email protected]
R3Location Ltd Anna Barker [email protected]
R3Location Ltd Fiona Duncan [email protected]
R3Location Ltd Fruzsina Kernbaum [email protected]
R3Location Ltd Marco Previero [email protected]
Re:Locate Magazine Claire Tenant-Scull [email protected]
Relocate Cambridge Clare Miller [email protected]
Relocation Support Services Alistair Murray [email protected]
roomservice by CORT Iain Crichton [email protected]
SecurelyBe Ltd Beatriz Garcia-Martinez [email protected]
TASIS The American School in England Mary Mitchell [email protected]
The Mover Magazine Steve Jordan [email protected]
Utilitease Andrew Hill [email protected]
Annie Panton [email protected]
Carol Poole [email protected]
Four Part, Fixed Syllabus Qualification
Module 1 Mobility Industry In Context
Online Delivery February 2015
Module 2 Excellence in Service Delivery
Spring 2016 London April 21st Malta
Module 3
Managing Assignments Internationally Online Delivery October 2015
Module 4
Cultural Theory and Intelligence Spring 2016 London
April 20th Malta
Silver Sponsors
Friday December 4th
The Lansdowne Club 9 Fitzmaurice Place
London W1J 5JD
Book Your Place at
www.arp-relocation.com
