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ARL Library Assessment Conference, 2008
Using the READ Scale at the University at Albany/SUNY
Jean McLaughlinHonors College/Assessment LibrarianUniversity at AlbanyAlbany, New YorkAugust 6, 2008
ARL Library Assessment Conference, 2008
University at Albany – University LibrariesThree libraries: University, Science, DeweyStudent population: • 12, 400 undergraduates• 5, 000 graduate
Schools & Colleges• College of Arts & Sciences• College of Computing & Information• College of Public Affairs & Policy• Business, Public Health, Criminal Justice, Social Welfare
ARL Library Assessment Conference, 2008
University Libraries• 2 million volumes
• 3 Reference Desks
• 30 Librarians are using the READ Scale
ARL Library Assessment Conference, 2008
READ Scale IntroductionApril 2007
Phase 1 – May to July 2007 Phase 2 – August 2007 Phase 3 – Fall 2007
ARL Library Assessment Conference, 2008
READ Scale Implementation
Reference Department librarian activities• 6 librarians recorded questions and ratings• Librarians met to discuss ratings• Questions and ratings available to all
Training provided to University Library librarians
ARL Library Assessment Conference, 2008
READ Scale Implementation Equipment transactions READ Scale 6Reflection of complexity of transactions
Librarian feedback• Easy to record transactions• Sometimes difficult to determine category• Good to see real reference numbers
ARL Library Assessment Conference, 2008
Fall semester – initial views
Expansion of READ Scale to Science & Dewey, Summer 2008
Staffing• READ Scale 1-2 vs. 3-6• Confirms graduate student staffing• Confirmation of real reference work
ARL Library Assessment Conference, 2008
READ Scale Ratings - Hourly
