Upload
willis-henry
View
215
Download
0
Tags:
Embed Size (px)
Citation preview
Are your Are your People_Ready for a People_Ready for a Mobile Enterprise?Mobile Enterprise? Steve ConnSteve ConnDirector, Mobility SolutionsDirector, Mobility SolutionsMobile and Embedded Devices Mobile and Embedded Devices DivisionDivisionMicrosoft CorporationMicrosoft Corporation
AgendaAgendaEnterprise Mobility Goals and TrendsEnterprise Mobility Goals and Trends
Business Value DriversBusiness Value Drivers
Microsoft Enterprise Mobile Microsoft Enterprise Mobile EcosystemEcosystem
Windows Mobile LOB at Microsoft Windows Mobile LOB at Microsoft Example: CritSit To GoExample: CritSit To Go
Windows Mobile 5.0Windows Mobile 5.0
Enterprise Mobility Goals and TrendsEnterprise Mobility Goals and Trends
Business Value DriversBusiness Value Drivers
Microsoft Enterprise Mobile Microsoft Enterprise Mobile EcosystemEcosystem
Windows Mobile LOB at Microsoft Windows Mobile LOB at Microsoft Example: CritSit To GoExample: CritSit To Go
Windows Mobile 5.0Windows Mobile 5.0
Enterprise Mobility Enterprise Mobility RequirementsRequirements
ManagementManagement
Productivity Productivity
ChoiceChoice
CostCost
Application Application DeveloperDeveloper
Business Value Business Value
Re-use Knowledge Re-use Knowledge
IT Staff IT Staff
Easy to Manage/SupportEasy to Manage/Support
Scalable Scalable
Secure Secure
Device Choice Device Choice
Easy-to-Use Easy-to-Use
EmployeeEmployee //IndividualIndividual
Enabling LifestyleEnabling Lifestyle
Base: 875 decision-makers at North American enterprisesBase: 292 telecom decision-makers at North American enterprises
Deployed figures were derived from respondents who answered that they were “fully deployed/in production” or in the “upgrade underway” stages for the respective technologies.
Source: Forrester’s Business Technographics® April 2004 North American Benchmark StudySource: Forrester’s Business Technographics* May 2005 North American and European Network and Telecommunications Benchmark Study
* †
*†
28%
26%
30%
44%
56%
51%
18%
20%
20%
23%
30%
39%
Customer-facingappications
Field serviceapplications
Sales forceapplications
Content/Informationfor employees
Personalizedcontacts and
calendar
Wireless email orBlackBerry 2004 plans*
2005 deployed
Mobile Adoption Ahead of PlansMobile Adoption Ahead of Plans†
Mobile Email 2005Mobile Email 2005
39% Planned39% Planned
51%51% Deployed Deployed
Customer-Facing Customer-Facing Application PlansApplication Plans
67%67% increase increasein 12 monthsin 12 months
Typical Mobile ScenariosTypical Mobile ScenariosExtend Existing Desktop Applications to Mobile Extend Existing Desktop Applications to Mobile WorkersWorkers
Automate Paper-based WorkflowsAutomate Paper-based Workflows
Develop or Purchase Mobile-specific ApplicationsDevelop or Purchase Mobile-specific Applications
Quantifying Mobility Business ValueQuantifying Mobility Business Value
Increased Increased Productivity Productivity
Turn downtimeTurn downtime
into uptime into uptime
Improve efficiency, Improve efficiency,
effectiveness of effectiveness of
mobile workersmobile workers
Better communication Better communication - collaboration- collaboration
EnhancedEnhancedRevenueRevenue
Faster invoicingFaster invoicing
Automated, Automated, faster workflowsfaster workflows
Better decision Better decision makingmaking
Increased Increased customer customer satisfaction, satisfaction, loyaltyloyalty
Reduced Reduced CostsCosts
TelephonyTelephony
Converging Converging single-single-purpose purpose devicesdevices
Data entry Data entry errorserrors
PersonnelPersonnel
Windows MobileWindows MobileCustomer ImpactCustomer ImpactKONEKONE
Increased Increased ProductivityProductivity
Technicians have Technicians have an extra hour an extra hour per week per week
Customer call report Customer call report reduced from reduced from weeks to hoursweeks to hours
EnhancedEnhancedRevenueRevenue
Lower TotalLower TotalCost of OwnershipCost of Ownership
IKONIKONSchindler ElevatorSchindler Elevator
Supervisors eliminate Supervisors eliminate 1.5 days of paperwork1.5 days of paperworkper weekper week
Call centre agents Call centre agents respond to customer respond to customer calls twice as fastcalls twice as fast
Reduced reliance on Reduced reliance on handwritten notes; handwritten notes; improved data accuracyimproved data accuracy
Cut telephone and Cut telephone and fuel costsfuel costs
Reduced Reduced costs costs from from prior prior solution solution by 54%by 54%
Automated Automated dispatches dispatches increased increased by 32%by 32%
Technician Technician can be can be dispatched dispatched before before customer customer flags issueflags issue
1.1. Use the Infrastructure you already haveUse the Infrastructure you already have
Server hardware, software, licensesServer hardware, software, licenses
Training and SupportTraining and Support
2.2. Leverage the Partners you already trustLeverage the Partners you already trust
System Integrators, ISVs, OperatorsSystem Integrators, ISVs, Operators
Proven Microsoft Partner Program MembersProven Microsoft Partner Program Members
3.3. Utilize the Information your staff already knowsUtilize the Information your staff already knows
IT ProfessionalsIT Professionals
Developers: Visual Studio, C#, VB Script, etc.Developers: Visual Studio, C#, VB Script, etc.
End UsersEnd Users
The Windows Mobile Line of The Windows Mobile Line of Business Value PropositionBusiness Value Proposition
Windows Mobile Windows Mobile GrowthGrowth
Volume leader in PDA marketVolume leader in PDA market
Over 5 million Windows Mobile Over 5 million Windows Mobile connected devices shipped connected devices shipped worldwide in FY05 worldwide in FY05
47 OEMs and 102 mobile 47 OEMs and 102 mobile operators in 57 countries operators in 57 countries
50+ converged phone designs; 50+ converged phone designs; 100+ phones shipping 100+ phones shipping
Most-preferred mobile line of Most-preferred mobile line of business platform business platform
650,000 Windows Mobile 650,000 Windows Mobile Developers Developers
18,000 Windows Mobile 18,000 Windows Mobile Applications Applications
Microsoft’s Mobile Enterprise Microsoft’s Mobile Enterprise StrategyStrategy
InfrastructureInfrastructure
DesktopDesktop
.NET tools and.NET tools andserver integrationserver integration
Development ToolsDevelopment Tools
Windows MobileWindows MobileDevicesDevices
PartnersPartners
Microsoft Native LOB SolutionsMicrosoft Native LOB Solutions
Microsoft Dynamics CRM 3.0 Microsoft Dynamics CRM 3.0 MobileMobile
Increase Business ProductivityIncrease Business ProductivityCareful integration with Windows Mobile Careful integration with Windows Mobile and new Microsoft CRM 3.0 desktop and new Microsoft CRM 3.0 desktop featuresfeatures
Familiar to users of desktop clientFamiliar to users of desktop client
Empower mobile sales peopleEmpower mobile sales people
Low TCOLow TCOEasy deployment via SD card or docking Easy deployment via SD card or docking cradlecradle
Easy customization of forms, views and Easy customization of forms, views and settings to fit business and industry-settings to fit business and industry-specific needsspecific needs
Minimize mobile device resources by Minimize mobile device resources by subscribing only to relevant data through subscribing only to relevant data through cradle or via wirelesscradle or via wireless
Support for:Support for:QWERTY KeyboardQWERTY Keyboard
Wireless WAN (GPRS/EDGE)Wireless WAN (GPRS/EDGE)
Microsoft Native LOB SolutionsMicrosoft Native LOB Solutions
Microsoft Live Communications Microsoft Live Communications Server 2005 – Communicator Server 2005 – Communicator MobileMobile
Increase Business ProductivityIncrease Business ProductivityPresence exchangePresence exchange
Instant MessagingInstant Messaging
Search people in corporate Address BookSearch people in corporate Address Book
Transfer Desktop Communicator Transfer Desktop Communicator experienceexperience
Enterprise GradeEnterprise GradeVoIP (Click2Call; Hold; Forward; Single VoIP (Click2Call; Hold; Forward; Single step transfer; Send DTMFstep transfer; Send DTMF
SecureSecure
Archiving via LCS infrastructureArchiving via LCS infrastructure
Support for:Support for:QWERTY KeyboardQWERTY Keyboard
Wireless LAN/ Wireless WAN supportWireless LAN/ Wireless WAN support
Faster Application Faster Application DevelopmentDevelopmentReduced application development Reduced application development
costcostNew emulatorNew emulator
More managed code Application More managed code Application Programming Interfaces (APIs)Programming Interfaces (APIs)
New toolsNew tools
New imaging APINew imaging API
New video APINew video API
New Personal Information New Personal Information Management APIManagement API
New localization integrationNew localization integration
New customization optionsNew customization options
Video—Microsoft ITVideo—Microsoft IT
Microsoft IT Windows Mobile Line of Microsoft IT Windows Mobile Line of Business DeploymentBusiness DeploymentCrit Sit To GoCrit Sit To Go
Proof of Concept: One developer Proof of Concept: One developer needed just one week using needed just one week using existing Visual Studio skillsexisting Visual Studio skills
Via word of mouth, Alpha code Via word of mouth, Alpha code was in weekly use by 300 MS was in weekly use by 300 MS Field employeesField employees
Production Solution from MSIT: Production Solution from MSIT: One month projectOne month project
Reviews for Supportability, Reviews for Supportability, Privacy, Security, PerformancePrivacy, Security, Performance
Testing and DeploymentTesting and Deployment
Uses Web Services on Existing Uses Web Services on Existing Infrastructure—no added serversInfrastructure—no added servers
IT Showcase Case StudyIT Showcase Case Study
Power Of An End-to-End Power Of An End-to-End PlatformPlatformLeading Applications on Windows Mobile DevicesLeading Applications on Windows Mobile Devices
Mobile Application Mobile Application ExamplesExamples
Device ChoiceDevice Choice
Windows Mobile 5.0 for the Windows Mobile 5.0 for the EnterpriseEnterprise
New Security & New Security & Device Management Device Management
OptionsOptions
Improved Integration Improved Integration with Microsoft Office with Microsoft Office
SystemSystem
Faster Application Faster Application DevelopmentDevelopment
• Security improvements Security improvements make it easier to protect make it easier to protect corporate datacorporate data
• Additional provisioning Additional provisioning and support and support functionality makes it functionality makes it easier to deploy and easier to deploy and update Windows Mobile update Windows Mobile devicesdevices
• Tighter integration Tighter integration between Microsoft Office between Microsoft Office Outlook on the desktop Outlook on the desktop and Windows Mobile and Windows Mobile devices increases mobile devices increases mobile workforce productivityworkforce productivity
• New Office Mobile for New Office Mobile for Pocket PC provides Pocket PC provides immediate access to immediate access to Office attachments while Office attachments while mobilemobile
• Enabling Partner Enabling Partner DifferentiationDifferentiation
• Better support for Better support for mobile line-of-mobile line-of-business application business application development.development.
Windows Mobile 5.0 provides the best mobile enterprise platform for
integration with Office, Exchange and for line of business application
development.
New Security OptionsNew Security OptionsUS Govt. Federal Information Processing US Govt. Federal Information Processing Standards Cryptographic certificationStandards Cryptographic certification
Secure Wireless LAN supportSecure Wireless LAN support
Secure Web Browsing via Security ZonesSecure Web Browsing via Security Zones
Certificate-based authentication can replace Certificate-based authentication can replace corporate credentials for Exchange synccorporate credentials for Exchange sync
Password and Device Lock Policy Password and Device Lock Policy EnforcementEnforcement
Local reset of internal device data on brute Local reset of internal device data on brute force attackforce attack
Remote reset of internal device dataRemote reset of internal device data
S/MIME secure email supportS/MIME secure email support
New Device Management New Device Management OptionsOptions
Persistent Store—no data loss if Persistent Store—no data loss if battery diesbattery dies
Image Update—no data loss on OS Image Update—no data loss on OS updateupdate
Remotely manage/enforce corporate Remotely manage/enforce corporate IT policyIT policy
Over-the-air device management Over-the-air device management standards (Open Mobile Alliance OMA-standards (Open Mobile Alliance OMA-DM) supportDM) support
Systems Management Server 2003 Systems Management Server 2003 supportsupport
Improved Integration--Microsoft Improved Integration--Microsoft OfficeOfficeOffice Mobile for Pocket PC gives instant Office Mobile for Pocket PC gives instant
access to Office attachments while mobileaccess to Office attachments while mobileNew PowerPoint Mobile provides mobile viewing New PowerPoint Mobile provides mobile viewing of presentation graphic filesof presentation graphic files
Updated Excel Mobile allows creation and Updated Excel Mobile allows creation and viewing of charts and graphsviewing of charts and graphs
Enhanced formatting support in Word Mobile Enhanced formatting support in Word Mobile improves document legibility and composition improves document legibility and composition
Internet Explorer Mobile ImprovementsInternet Explorer Mobile ImprovementsFull screen viewingFull screen viewing
Progress bar to gauge download progress Progress bar to gauge download progress
Icon indicates secure pages are being accessedIcon indicates secure pages are being accessed
More scripting support for more viewable sitesMore scripting support for more viewable sites
Support for synchronizing Mobile FavoritesSupport for synchronizing Mobile Favorites
Improved Integration--Microsoft Improved Integration--Microsoft OfficeOfficeImproved ActiveSyncImproved ActiveSync
Reduces data traffic over the airReduces data traffic over the airUSB 2.0 supportUSB 2.0 supportBluetooth Sync supportBluetooth Sync support
Improved Outlook MobileImproved Outlook MobileNew—Direct Push Technology for up to date New—Direct Push Technology for up to date email, calendar, contacts, tasksemail, calendar, contacts, tasksNew—realtime Global Address List lookupNew—realtime Global Address List lookupNew—synchronize Tasks over the airNew—synchronize Tasks over the airEasier to recognize message priorityEasier to recognize message priorityNew—Contacts supports photos synchronizationNew—Contacts supports photos synchronizationNew—International Address ParserNew—International Address ParserEasier to add senders to ContactsEasier to add senders to ContactsContacts faster to navigateContacts faster to navigate
Microsoft Mobile MessagingMicrosoft Mobile Messaging
Integrated in Exchange Server 2003Integrated in Exchange Server 2003
Great experience with Windows MobileGreat experience with Windows MobileNo client software to load reduces set-up No client software to load reduces set-up timetime
Familiar Outlook experienceFamiliar Outlook experience
Scalable solution for enterprisesScalable solution for enterprisesEmail backend scalabilityEmail backend scalability
Scalable cost per userScalable cost per user
ISA or ISA or 33rdrd party party FirewallFirewall
Perimeter NetworkPerimeter Network(DMZ)(DMZ)
Windows Server Active Directory
Ex2003Ex2003Front-EndFront-End
ServerServer
Ex2003Ex2003MailboxMailboxServersServers
ISA or ISA or 33rdrd party party FirewallFirewall
SSLSSLSSLSSL
SSLSSL
Microsoft Global Exchange Microsoft Global Exchange EnvironmentEnvironment
3 MM messages daily internally3 MM messages daily internally
10 MM inbound messages/day10 MM inbound messages/day
44 KB average message size44 KB average message size
4-5000 users per server4-5000 users per server
Over 100,000 mailboxesOver 100,000 mailboxes
Availability Goal: 99.99%Availability Goal: 99.99%
Mailbox size = 200 MBMailbox size = 200 MB
Microsoft Global Exchange Microsoft Global Exchange EnvironmentEnvironmentPre-ConsolidationPre-Consolidation 75 75
Exchange Exchange SitesSites
>110 mailbox >110 mailbox serversservers
>200 >200 Exchange Exchange
serversservers
75 75 Exchange Exchange
SitesSites
>200 >200 Exchange Exchange
serversservers
Microsoft Global Exchange Microsoft Global Exchange EnvironmentEnvironmentPost-ConsolidationPost-Consolidation 5 5
Exchange Exchange SitesSites
33 mailbox 33 mailbox serversservers
97 Exchange 97 Exchange serversservers >110 mailbox >110 mailbox
serversservers
75 75 Exchange Exchange
SitesSites
>200 >200 Exchange Exchange
serversservers
IDC Whitepaper:IDC Whitepaper:The Benefits of Microsoft Mobile MessagingThe Benefits of Microsoft Mobile Messaging ** 6 companies from 2500 – 30,000 users6 companies from 2500 – 30,000 users
Paid back implementation cost in 4.3 Paid back implementation cost in 4.3 months months
1-year ROI was 129%1-year ROI was 129%
3-year TCO per user was $2,2553-year TCO per user was $2,255
Major Benefit categories:Major Benefit categories:Reduced costs: RAS/VPN, telecom, Reduced costs: RAS/VPN, telecom, hardwarehardware
Increased productivity and Increased productivity and satisfactionsatisfaction(Users 36 hours annually, IT Staff 405 hours (Users 36 hours annually, IT Staff 405 hours
monthly)monthly)
Efficient managementEfficient management
* Kevin Burden, Randy Perry—IDC; September 2005
Why Enterprises Choose Windows Why Enterprises Choose Windows MobileMobile
FamiliarFamiliar Windows Windows experience experience
Best IntegrationBest Integration with with existing PC, Windows existing PC, Windows server server applications/dataapplications/data
Flexible platform Flexible platform for for end-to-endend-to-end enterprise solutionsenterprise solutions
Range of Range of securitysecurity and and systems systems managementmanagement options options
Large selection of Large selection of developers developers and and enterprise enterprise systems systems integratorsintegrators
Broad choice of Broad choice of peripherals, peripherals, connectivity options, connectivity options, and devicesand devices
Web standardsWeb standards supportsupportIn-house developers developers leverageleverage .NET expertise creating/extending enterprise solutions
Large selection of Large selection of developers developers and and enterprise enterprise systems systems integratorsintegrators
Broad choice of Broad choice of peripherals, peripherals, connectivity options, connectivity options, and devicesand devices
Web standardsWeb standards supportsupportIn-house developers developers leverageleverage .NET expertise creating/extending enterprise solutions
Mobilize Your EnterpriseMobilize Your EnterpriseConsider Consider standardizationstandardization
Set policies and security guidelinesSet policies and security guidelines
Establish a preferred vendor list for cost savingsEstablish a preferred vendor list for cost savings
Establish Establish cross-business unitcross-business unit understanding of mobile understanding of mobile needs; scope project, anticipated benefitsneeds; scope project, anticipated benefits
Measure return on investment (Measure return on investment (www.windowsmobilestart.com/businessvaluewww.windowsmobilestart.com/businessvalue))
Pilot mobile messaging with Exchange 2003Pilot mobile messaging with Exchange 2003
Draw upon mobile Draw upon mobile solutions expertisesolutions expertiseSearchable software and services database (Searchable software and services database (www.microsoft.com/windowsmobile/providers/mpdsearch.aswww.microsoft.com/windowsmobile/providers/mpdsearch.aspxpx))
Case studies, whitepapers, business informationCase studies, whitepapers, business information((www.microsoft.com/www.microsoft.com/windowsmobilewindowsmobile/business/business))
© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
.NET.NET JavaJava
Worldwide .NET Worldwide .NET MomentumMomentum
.NET.NET No .NETNo .NET
Source: WW DevTracker