Archiving Devices and Media Reference Guide

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7,386,105

7,573,421

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7,725,318

5,216,744

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6,246,752

6,542,602

6,785,370

6,965,886

7,203,655

7,392,160

7,577,246

7,665,114

7,728,870

5,274,738

5,911,134

6,249,570

6,564,368

6,856,343

6,970,829

7,240,328

7,436,887

7,581,001

7,683,929

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5,289,368

5,937,029

6,252,946

6,615,193

6,865,604

7,010,106

7,305,082

7,474,633

7,587,454

7,705,880

RE41,292

5,325,292

6,044,355

6,252,947

6,694,374

6,871,229

7,010,109

7,333,445

7,532,744

7,599,475

7,714,878

5,339,203

6,115,746

6,311,194

6,728,345

6,880,004

7,058,589

7,346,186

7,545,803

7,631,046

7,716,048

5,396,371

6,122,665

6,311,194

6,775,372

6,937,706

7,085,728

7,383,199

7,546,173

7,660,297

7,720,706

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Revision HistoryNICE Archiving Devices and Media Reference Guide

Revision Modification Date Description

A1 May, 2007 • Chapter created for Archiving Devices Driver Installation on page 35.

• Chapter created for DVD Software, Firmware and Driver Required Updates on page 71.

A2 July, 2007 • Updated Table 1-2: Approved Archiving Devices on page 14.

• Updated Approved DVD Archiving Devices on page 18.

• Updated Table 2-1: Approved DVD Media on page 18.

• Updated Table 5-2: Device/Driver Files on page 43.



A3 November 2007 • Updated Table 1-2: Approved Archiving Devices on page 14

• Updated Table 2-1: Approved DVD Media on page 18

• Updated Table 5-6: DVD Software, Firmware and Driver Requirements on page 68

• Updated Table 6-2: DVD Software, Firmware and Driver Updates on page 81

• Updated link to files on the ExtraNICE throughout manual.

A4 November 2008 • Updated Table 1-1: Product Icons on page 12

• Updated Table 1-2: Approved Archiving Devices on page 14


• Updated Table 5-6: DVD Software, Firmware and Driver Requirements on page 68

• Updated Table 6-2: DVD Software, Firmware and Driver Updates on page 81

A5 November 2009 • Added NiceLog High Density Logger Plus to Table 1-1: Product Icons on page 12


• Updated Table 4-1: Approved DDS and DAT72 Media on page 33

• Updated Installing a Driver in a Windows 2003 Environment on page 47

• Updated Installing a Driver in a Windows XP Environment on page 56

• Updated Table 5-4: Device/Driver Files on page 56

• Added Installing a Driver in Windows 2008 on page 69

A6 August 2010 • Updated Table 1-1: Product Icons on page 12


• Updated Approved DVD Archiving Devices on page 18


• Updated Table 4-1: Approved DDS and DAT72 Media on page 33

Revision Modification Date Description

Contents

1Introduction 11

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Approved Archiving Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

2DVD Archiving Devices 17

Approved DVD Archiving Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Approved DVD Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18DVD Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

DVD Media Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20DVD Media Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20DVD Media Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

DVD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

3AIT Archiving Devices 27

Approved AIT Archiving Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Approved AIT Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29AIT Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

4DDS and DAT72 Archiving Devices 31

Approved DDS and DAT72 Archiving Devices. . . . . . . . . . . . . . . . . . . . . . . . 32Approved DDS and DAT72 Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33DDS and DAT72 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contents

Archiving Devices and Media Reference Guide (Rev. A6)

7

5Archiving Devices Driver Installation 35

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Installing a Driver in a Windows NT Environment . . . . . . . . . . . . . . . . . . . . . 37

Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Checking the Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Installing a DAT Driver in Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Installing a DVD Driver in Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Installing a Driver in a Windows 2000 Environment . . . . . . . . . . . . . . . . . . . 43Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Checking the Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Installing a DAT Driver in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . 45Installing a DVD Driver in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installing a Driver in a Windows 2003 Environment . . . . . . . . . . . . . . . . . . . 47Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Installing a DAT72 (SCSI) Driver in Windows 2003 . . . . . . . . . . . . . . . . . . . 48Installing a Write DVD Driver in Windows 2003 . . . . . . . . . . . . . . . . . . . . . . 53

Installing a Driver in a Windows XP Environment . . . . . . . . . . . . . . . . . . . . . 56Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Installing a DAT 72 (USB) Driver in Windows XP . . . . . . . . . . . . . . . . . . . . 56Installing Write DVD in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Installing a Driver in Windows 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Installating a DAT 72 (USB) Driver in Windows 2008 . . . . . . . . . . . . . . . . . 69

6DVD Software, Firmware and Driver Required Updates 71

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Performing Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

8 Contents


ANiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM 83

Problem Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Solution Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Implementation on the Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

BNiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM 87

Problem Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Solution Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Implementation on the Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

CUpdating DVD Firmware 91

9 Contents


Blank page for double-sided printing.

1

Introduction

Contents

Overview..........................................................................................................................12

Approved Archiving Devices.........................................................................................14

Chapter 1: Introduction


11

Overview

Overview

NOTE: The icons in this guide indicate product-specific information.

Table 1-1: Product Icons

Product

NiceCall Focus II

NiceCall Focus III

NiceCLS

NiceLog Logger

NiceLog High Density Logger

NiceLog High Density Logger Plus

NiceAdvantage

Interaction Capture Unit

Alliance MX Integrated Recorder

NICE VoIP Logger

Mirra IV

Mirra IV-R4

Branch Extensions Logger

12 Chapter 1: Introduction


Overview

This guide lists and describes the NICE approved archiving devices (see Table 1-2: Approved Archiving Devices on page 14) and media.

It also describes the maintenance procedures for the different devices.

NOTE: To avoid a mechanism jam when using labels on archiving media:

• Labels must be attached to the recessed label area on archiving media and nowhere else.

• Labels must be firmly attached and not allowed to peel off or curl at the corners.

• A label must not be attached on top of another label.

• Only use the labels that are supplied with the archiving media.




Approved Archiving Devices



Table 1-2: Approved Archiving Devices

Device Device Model Interface Firmware *

DVD SCSI Panasonic LF-D291/LF-D201E

SCSI

DVD IDE Panasonic SW 9573-C

IDE • ANQ3


IDE • AN3D


IDE • ANOR

DVD SATA Optiarc AD-7240S SATA • N/A

AIT-I Sony SDX-400V SCSI • 0100

• 0101

AIT-I Sony SDX-460V IDE • 0100

AIT-I Sony SDX-400C SCSI • 0334

• 0402

• 0700

• 0702

AIT-I Sony SDX-450V SCSI • 0100



r IBM Servers).


AIT-II Sony SDX-500V SCSI • 0100

• 0101

AIT-II Sony SDX-500C SCSI • 0108

• 010C

AIT-II Sony SDX-550V SCSI • 0100

DDS3 Sony SDT-9000/NI SCSI • 02R0

• 04R0

DDS4 Sony SDT-11000 SCSI • 0200

• 0203

DAT72 HP EB660A#106 (C7438A)

SCSI • ZP5A

DAT72 HP DAT72 EB625A#106 (C7438A)

USB • ZU8B

Table 1-2: Approved Archiving Devices (Continued)

Device Device Model Interface Firmware *

IMPORTANT This list applies only to NICE platforms and does not include software-only platforms (e.g. HP o


2

DVD Archiving Devices

Contents

Approved DVD Archiving Devices ................................................................................18

Approved DVD Media .....................................................................................................18

DVD Maintenance ...........................................................................................................20

DVD Troubleshooting.....................................................................................................22

Chapter 2: DVD Archiving Devices


17

18 pter 2: DVD Archiving Devices

Approved DVD Archiving Devices

Matsushita (Panasonic)SW 9576-C (IDE)

Optiarc AD-7240S (SATA)

Cha


Approved DVD Archiving DevicesThe following DVD archiving devices are approved for use by NICE:

• DVD SCSI: Panasonic LF-D291/LF-D201E

• DVD IDE: Matsushita (Panasonic) SW 9573-C



• DVD SATA: Optiarc AD-7240S

Approved DVD MediaThe following DVD media are approved for use by NICE:

Table 2-1: Approved DVD Media

Media Speed CartridgePanasonic LF-D291/LF-D201E (SCSI)



Panasonic LM-HB94L/LE/LU (9.4 GB double-sided)

x3

Panasonic LM-HB47L/LE/LU (4.7 GB single-sided)

x3

Panasonic LM-AD240L/LE/LU (9.4 GB double-sided)

x3

Panasonic LM-AB120L/LE/LU(4.7 GB single-sided)

x3

Panasonic LM-HB94 (9.4 GB double-sided)

x1

Panasonic LM-HB47 (4.7 GB single-sided)

x1


Approved DVD Media


Optiarc AD-7240S (SATA)

Cha


Panasonic LM-AD240M/ME/MU(9.4 GB double-sided)

x5

Panasonic LM-HB94M/ME/MU(9.4 GB double-sided)

x5

Maxell Max636045 (9.4 GB double-sided)

x3

Imation 3M041528 (51122-41528)(9.4 GB double-sided)

x3

Verbatim 43493 (23942434924) (9.4 GB double-sided)

x3

TDK RAM94C4EB (4 902030 307110) (9.4 GB double-sided)

x3

DVD-R/DVD+R (4.7 GB single-sided) (any vendor)For NiceLog High Density Logger Plus and NiceCall Focus III

DVD-RAM (4.7 GB single-sided) (any vendor)(no cartridge)For Mirra IV-R4

Table 2-1: Approved DVD Media (Continued)

Media Speed CartridgePanasonic LF-D291/LF-D201E (SCSI)



NOTE: For details on media maintenance, refer to DVD Media Maintenance on page 20.

DVD Maintenance

DVD Maintenance

DVD Media Maintenance

DVD Media Care

As an optical medium, recordable DVD media are exceptionally well-suited to the rigors of real life. However, such media are not indestructible.

To help preserve DVD media:

• Only attach approved paper labels to disc media.

• The signal surface is closer to the label side, so take particular care when marking media. Use only felt tip pens when writing directly on media, never hard tip or ball point pens.

• When not in use, store DVD media vertically and in a dust-free cases.

• When placing a DVD medium in its case, ensure that it is seated firmly in the center holder.

• Keep DVD media away from excessive heat, sunlight, or anything that may scratch them.

• Storage conditions should be held within 5 to 158 degrees Fahrenheit (-15 to 70 C) and 3 to 95% relative humidity.

• Operating conditions should be between 23 and 131 degrees Fahrenheit (-5 to 55 C) and 3 to 95% relative humidity.

IMPORTANT The DVD drives do not require scheduled cleaning.

NOTE: Try to maintain the balance of the media. Attaching a label to only part of a disc might create an imbalance.

NOTE: DVD media are not based on magnetic signals, so magnets and strong electrical fields will not affect them like they will videotapes, credit cards or floppy discs.

WARNING Do not use cracked or warped media!If a DVD disc breaks inside of the unit, pieces are likely to strike the optics.

20 Chapter 2: DVD Archiving Devices


DVD Maintenance

DVD Media Cleaning

To clean DVD media:

• If DVD media get dirty, you can clean them easily with any on-the-market cleaning kits or basic rubbing alcohol.

IMPORTANT This section is only relevant for non-cartridge media!

WARNING Avoid using abrasives, solvents, or highly acidic cleansers.Use a soft, lint-free cloth, and wipe gently in a straight line from the center of the media, out.This will prevent any potential scrapes from interrupting with the circular path of the signal.



DVD Troubleshooting

DVD Troubleshooting

NOTE: To view eventlog messages:

• For Version 8.8 Loggers (NiceLog ISA and NiceCall Focus II), navigate to My Computer > D:\NTLogger\Log.

• For all other Loggers, navigate to My Computer > D:\NTLogger\Logger\Log.

IMPORTANT • If an error occurs in the DVD, do not restart the Logger before ejecting the archiving media

from all DVD drives in the system.

• Before performing a DVD device assignment change (e.g. from auto-archiving to retrieval or vice versa), ensure that the Logger’s front panel doors are fully open because the DVD tray will automatically eject after the assignment change. Failing to do so can cause errors in the Logger.

WARNING When browsing in the My Computer folder, do not browse in the removable disk drives or CD drives as this might cause an interruption in the Logger archiving operation.




DVD Troubleshooting

the DVD drive, and shut down and are to ensure that the Backup Server

displays error 3, to make the medium you must perform a manual format.

ject the medium and replace it with a

vailable for overwrite, you must perform

ignment or replace the fresh medium at has data recorded on it.

Cha


Table 2-2: DVD Troubleshooting Scenarios

Problem Description Solution

The following message appears:Backup server is down

This message appears if the Backup Server window is accidentally closed by the operator.The Logger does not bring the Backup service back up again.In addition, if a medium was in the middle of an archiving process, it becomes unavailable for overwrite and the Logger event log displays error 3: cannot append to bad media

Replace the medium inrestart the Logger Softwprocess is working.If the Logger event log available for overwrite,

The error from the Logger event log is error 3: cannot append to bad media

If a medium is in the middle of an archiving process, and an error occurs (e.g. power failure, Logger unexpected shutdown), the medium becomes unavailable for overwrite and the Logger event log displays error 3.

To continue archiving, enew one.To make the medium aa manual format.

Retrieval Assignment

If the DVD device assignment is in retrieval mode and the operator inserts a fresh unused medium, the Media failure error appears in the Backup application.

Change the device asswith a used medium th


DVD Troubleshooting

he Logger before ejecting the medium!t log for errors. When the event log

roblem with the DVD device and sends , -57, -100), eject the medium as

ger Software.ovable letter of the problematic drive

ht-click the CD drive letter and select

ically press the DVD physical eject

ell, shut down the OS and the Logger.pause, power up the Logger again and, starts, promptly push the DVD physical

indicates that there is a mechanical VD device and that it needs to be

ium from the failed device:ll hole at the bottom of the DVD tray.

ol (such as a needle) to carefully press e the hole (use caution, press gently) to pen.

he tray open and remove the medium.

Cha


DVD medium fails to eject

The operator attempts to eject a DVD medium using the Logger application, waits for over 20 minutes, and the medium is still not ejected.NOTE: If the medium in the DVD drive has expired and this troubleshooting solution is not performed, and instead the operator restarts the Logger, then the Logger reloads the defective medium. Only days to a month later (depending on the number of recorded channels), will an error appear. This can recur several times, depending on the Logger’s success in reloading the defective medium.

NOTE: Do not restart tCheck the Logger evenshows that there is a perrors (such as -25, -19follows:1. Shut down the Log2. Right-click the rem

and select Eject.If this fails, try to rigEject.

3. If Step 2 fails, physbutton.

4. If Step 3 fails as wAfter a one minute before the OS eveneject button.

5. If Step 4 fails, this problem with the Dreplaced.To remove the meda. Locate the smab. Use a sharp to

the button insidforce the tray o

c. Manually pull t

Table 2-2: DVD Troubleshooting Scenarios (Continued)



DVD Troubleshooting

om DVD device 2 and replace it with a ia (either way the Logger will write to it).

Cha


Media Expiration Date(error 7 in the event log)

This means that the Logger cannot overwrite the medium due to one of the following:

• The medium’s archiving signature date is very fresh (just recently finished archiving) and the Logger does not write to media that might need to be kept for a certain time before overwriting.

• The medium’s expiration date has not yet been reached.

• The Logger was archiving to a medium in DVD device 2 and then restarted. When the Logger restarts, it automatically starts writing to the medium in DVD device 1. Thereafter, upon attempting to load a medium to DVD device 2. the error appears.

Remove the medium frfresh or an expired med

Table 2-2: DVD Troubleshooting Scenarios (Continued)



3

AIT Archiving Devices

Contents

Approved AIT Archiving Devices..................................................................................28

Approved AIT Media.......................................................................................................29

AIT Maintenance .............................................................................................................30

Chapter 3: AIT Archiving Devices


27

Approved AIT Archiving Devices

Approved AIT Archiving DevicesThe following AIT archiving devices are approved for use by NICE:

• AIT-I - Sony SDX-400V


• AIT-I - Sony SDX-400C


• AIT-II - Sony SDX-500V

• AIT-II - Sony SDX-500C

• AIT-II - Sony SDX-550V

28 Chapter 3: AIT Archiving Devices


29 apter 3: AIT Archiving Devices

Approved AIT Media

AIT 2

Sony SDX-500C

Sony SDX-500V

Sony SDX-550V

Ch


Approved AIT MediaAIT media (all media types other than cleaning media) can be re-used up to 100 times.

The following AIT media are approved for use by NICE:

Table 3-1: Approved AIT Media

MediaAIT 1

Sony SDX-400C

Sony SDX-400V

Sony SDX-450V

Sony SDX-460V

Sony SDX-T3N, 25 GB

Sony SDX1-25C/CR, 25 GB


Sony SDX1-T3C, 35 GB

Sony SDX1-25N, 25 GB

Sony TAITE-20N, 20 GB

Sony TAIT1-40N, 40 GB



Sony TAIT2-80N, 80 GB

Cleaning Media

Sony SDX1-CL

AIT Maintenance

AIT MaintenanceEach cleaning medium can be used up to 50 times.

AIT tape drives need to be cleaned periodically, when one of the following alerts is received:

• Application cleaning alert

• Tape LED cleaning alert

To clean AIT tape drives:

1. When the application displays a message indicating that the drive must be cleaned or when the cleaning request LED in the drive is lit (every 100 hours of head operation), insert the approved cleaning medium into the drive (see NICE Archiving Devices and Media Reference Guide).

The drive will run for about a minute, and then the cleaning medium will be ejected.

2. Remove the cleaning medium from the drive.

3. After each cleaning cycle, mark an X on the label stuck to the cleaning medium.

This provides a record of how many times the medium has been used.

WARNING If an AIT archiving drive is accidentally cleaned with a spent cleaning cassette, the used-up cassette will slowly contaminate the drive. The contamination can spread to the archiving medium. The archiving medium can then contaminate a new AIT archiving drive and cause it to fail.

30 Chapter 3: AIT Archiving Devices


4

DDS and DAT72 Archiving Devices

Contents

Approved DDS and DAT72 Archiving Devices.............................................................32

Approved DDS and DAT72 Media..................................................................................33

DDS and DAT72 Maintenance........................................................................................34

Chapter 4: DDS and DAT72 Archiving Devices


31

Approved DDS and DAT72 Archiving Devices

Approved DDS and DAT72 Archiving DevicesThe following DDS and DAT72 archiving devices are approved for use by NICE:

• DDS3 - Sony SDT-9000/NI

• DDS4 - Sony SDT-11000

• DAT72 SCSI - HP EB660A#106 (C7438A)

• DAT72 USB - HP EB625A#106 (C7438A)

32 Chapter 4: DDS and DAT72 Archiving Devices


Approved DDS and DAT72 Media

Approved DDS and DAT72 MediaDDS and DAT72 media (all types) can be re-used up to 100 times.

The following DDS and DAT72 media are approved for use by NICE:

Table 4-1: Approved DDS and DAT72 Media

*Media Sony SDT-9000/ NI DDS-3

Sony SDT-11000

DDS-4

SCSIHP DAT72

EB660A#106 (C7438A)

USBHP DAT72

EB625A#106 USB(C7438A)

HP C1517A, 12 GB

HP C5708, 12 GB

Sony DGD-125M, 12 GB

Sony DGD-125P, 12 GB

Sony DGD-125PR, 12 GB

Sony DGD-150P, 20 GB

HP DAT72 C8010A, 36 GB

Cleaning Media

Sony DGD-15CL

HP DDS C5709A

* The capacity sizes shown are the native capacity sizes.

NOTE: DAT72 media support retrieval from DDS-4 and DDS-3 format tapes.



DDS and DAT72 Maintenance

DDS and DAT72 MaintenanceThe DDS and DAT72 tape drives should be cleaned every time you replace a medium. Ensure that there is always a cleaning medium available (each cleaning medium can be used up to 25 times).

To clean DDS or DAT72 tape drives:

1. Insert the cleaning medium into the drive.

The drive runs for a few seconds, and then the cleaning medium is ejected.

2. Remove the cleaning medium from the drive.

3. After each cleaning cycle, mark an X on the label stuck to the cleaning medium.

This provides a record of how many times the medium has been used.

IMPORTANT The HP DAT 72 internal and HP DAT72 USB drive has an advanced cleaning mode that can detect whether a single clean operation will be sufficient or whether multiple cleans will be needed (usually two, maximum four). This may result in a longer cleaning cycle and a reduction in the number of cleans per medium.

WARNING If an archiving drive is accidentally cleaned with a spent cleaning medium, the used-up medium will slowly contaminate the drive. The contamination can spread to the archiving medium. The archiving medium can then contaminate a new DDS or DAT72 drive and cause it to fail.

IMPORTANT For DAT72 drives:If a cleaning medium reaches its maximum number of uses (expires) during the middle of a cleaning cycle, it must be replaced:

• When a cleaning medium expires, the Clean LED blinks. However, the expired cleaning medium is not automatically ejected from the device.

• To eject the cleaning medium from the device, open the Backup application, select the medium to be removed and click Eject.The medium is ejected from the drive.

• Remove the cleaning medium and replace it with a new one.The cleaning cycle continues.



5

Archiving Devices Driver Installation

This section provides driver installation instructions for Windows NT, Windows 2000, Windows 2003 and Windows XP Operating System environments.

Contents

Overview..........................................................................................................................36

Installing a Driver in a Windows NT Environment.......................................................37Verifying Files.............................................................................................................37Checking the Registry ................................................................................................38Installing a DAT Driver in Windows NT ......................................................................39Installing a DVD Driver in Windows NT......................................................................42

Installing a Driver in a Windows 2000 Environment....................................................43Verifying Files.............................................................................................................43Checking the Registry ................................................................................................44Installing a DAT Driver in Windows 2000 ...................................................................45Installing a DVD Driver in Windows 2000 ..................................................................46

Installing a Driver in a Windows 2003 Environment....................................................47Verifying Files.............................................................................................................47Installing a DAT72 (SCSI) Driver in Windows 2003 ...................................................48Installing a Write DVD Driver in Windows 2003 .........................................................53

Installing a Driver in a Windows XP Environment.......................................................56Verifying Files.............................................................................................................56Installing a DAT 72 (USB) Driver in Windows XP.......................................................56Installing Write DVD in Windows XP..........................................................................62

Installing a Driver in Windows 2008..............................................................................69Verifying Files.............................................................................................................69Installating a DAT 72 (USB) Driver in Windows 2008 ................................................69

Chapter 5: Archiving Devices Driver Installation


35

Overview

OverviewA driver must be installed for most archiving devices. This enables the Operating System to work together with the archiving device.

The driver installation is performed after connecting the devices and before initializing the Logger.

This section provides instructions for installing drivers for DDS-3, DDS-4, DDS-5, AIT-1, AIT-2 and DVD devices for the following environments:

• Installing a Driver in a Windows NT Environment on page 37

• Installing a Driver in a Windows 2000 Environment on page 43

• Installing a Driver in a Windows 2003 Environment on page 47

• Installing a Driver in a Windows XP Environment on page 56

PrerequisitesBefore installing an archiving device driver, ensure that you complete the following tasks:

• Verify that you have the appropriate driver files.

• If you are installing a SCSI archiving device: check the registry to ensure that the SCSI recognizes your device.

• Install the relevant archiving device driver.

NOTE: The archiving device drivers should be installed after the complete installation of the Operating System, including its Service Packs.If there is a Service Pack update after the drivers have been installed, after installing the update, ensure that the approved drivers are installed and that no changes are required due to the installation of the Service Pack. If a change is required, reinstall the drivers according to the instructions in this manual.

36 Chapter 5: Archiving Devices Driver Installation


Installing a Driver in a Windows NT Environment

Installing a Driver in a Windows NT EnvironmentThis section includes the following procedures:

• Verifying Files: Verify that you have the appropriate driver files.

• Checking the Registry: If you are installing a SCSI archiving device: check the registry to ensure that the SCSI recognizes your device.

• Installing the relevant archiving device driver:

• Installing a DAT Driver in Windows NT

• Installing a DVD Driver in Windows NT

Verifying Files

Before installing a device driver, verify that you have the appropriate driver files. These files are located in the c:\winnt\system32\drivers folder.

The following table lists the files required for each device.

Table 5-1: Device/Driver Files

Device Device Model Driver Files Driver Details

DDS-3 Sony: SDT-9000 Oemsetup.inf 4mmdat.sys

Version: 4.0.1381.4 Sys File date: 23.07.97 Inf File date: 15.07.97

DDS-4 Sony: SDT-10000 Sony: SDT-11000

Snt4dds.infSnt4dds.sys

Version: 1.0.0.6 Sys File date: 13.04.03 Inf File date: 13.04.03

AIT-1 Sony: SDX-300C Snt4ait.infSnt4ait.sys

Version: 1.0.0.1Date: 07.12.00

Sony: SDX-400C Snt4ait.infSnt4ait.sys

Version: 1.0.0.1Date: 07.12.00

Sony: SDX-400V* Snt4ait.infSnt4ait.sys

Version:1.0.0.1 Date: 07.12.00

Sony: SDX-450V* Snt4ait.infSnt4ait.sys

Version:1.0.0.1 Date: 12.01.06

AIT-2 Sony: SDX-500C Snt4ait.inf Snt4ait.sys

Version:1.0.0.1 Date: 07.12.00

Sony: SDX-500V* Snt4ait.inf Snt4ait.sys

Version:1.0.0.1 Date: 07.12.00

Sony: SDX-550V* S32ait.sys.inf 1.0.0.4




* Refer to the Logger Hardware Guide for jumper and switch setup for these devices.

Checking the Registry

Before you install a driver, check the registry to ensure that the SCSI recognizes your devices. Then, install the appropriate driver.

To check the registry:

1. From the Start menu, select Run.

The Run window appears.Figure 5-1 Run window

2. In the Open field, type regedit.

3. Click OK.

The Registry Editor window appears.Figure 5-2 Registry Editor window

DVD Panasonic: LF-D291 WriteDVD! Setup.exe

Softarch WriteDVD! Version 1.5.9

Panasonic: LF-D201U

Table 5-1: Device/Driver Files (Continued)





4. Select the following folder:

HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi\Scsi Port 2\Scsi Bus 0\Target Id 6 (or/and Target Id 5).

5. Verify that the devices are identified.

Installing a DAT Driver in Windows NT

To install a DAT driver in Windows NT:

1. From the Control Panel, select Tape Devices.

The Tape Devices window appears.Figure 5-3 Tape Devices window

2. If the devices do not appear in the window, or if the devices appear with the [Driver not loaded] comment, click Detect.

The devices should appear correctly.

3. Select the Drivers tab and check whether the correct drivers appear:

• If additional drivers appear that need to be removed, continue with Step 4.

• If the correct drivers do not appear, continue with Step 5 to install the drivers.

• If the drivers appear correctly with the [Driver loaded] comment (see Figure 5-6 on page 41), continue with Step 6.

4. To remove an additional driver:

a. In the Drivers tab, select the driver and click Remove.

b. Manually delete the driver file from the C:\winnt\system32\drivers directory.

c. Restart the computer.

d. Continue to Step 6.




5. To install a driver:

a. From the Control Panel, select Tape Devices again.

The Tape Devices window appears.Figure 5-4 Tape Devices window

b. In the Drivers tab, click Add.

The Install Driver window appears. Figure 5-5 Install Driver window

c. Locate the driver you want to install:

• If the driver you want to install appears in the list, click OK and continue with Step 6.

• If the driver you want to install does not appear in the list, click Have Disk and continue with Step 7.




6. Click OK.

The device driver is installed and the process is complete.Figure 5-6 Tape Devices Driver Detected

Continue to Step 8.

7. To install a driver that does not appear in the Install Driver window (Figure 5-5 on page 40):

a. Click Have Disk.

b. In the window that appears, navigate to the C:\winnt\inf folder and locate the appropriate driver files (SYS file and INf file).

(See Table 5-1 on page 37 for a list of supported devices and files.)

The Install From Disk window appears, displaying the selected path.Figure 5-7 Install From Disk window

c. Insert the relevant installation disk.

d. Click OK.




The Install Driver window reappears with the selected driver.Figure 5-8 Install Driver Confirmation window

e. Click OK.

The driver is installed.

f. Continue to Step 8.

8. After the installation, restart your computer.

9. Open the Tape Devices window and verify that the appropriate device and drivers appear and that the drivers are loaded (see Figure 5-6 on page 41).

Installing a DVD Driver in Windows NT

To install a DVD Driver:

1. Insert the relevant NICE CEM Hardware Drivers Rev. A4 CD-ROM into your computer.

2. Map the CEM Hardware Drivers Rev. A4 folder to your Logger.

3. From the mapped folder, navigate to and select the following:

NICE_Logger (PCI & ISA) > Storage > DVD_Panasonic & Hitachi > SAI-0E-WDVD-000-0E0-S 1.5.9

4. From the Setup folder, double-click the Setup.exe file.

The DVD driver is installed.

5. After the installation is finished, restart the computer.



Installing a Driver in a Windows 2000 Environment

Installing a Driver in a Windows 2000 EnvironmentThis section includes the following procedures:


• Checking the Registry: If you are installing a SCSI archiving device: check the registry to ensure that the SCSI recognizes your device.


• Installing a DAT Driver in Windows 2000

• Installing a DVD Driver in Windows 2000

Verifying Files

Before installing a device driver, verify that you have the appropriate driver files. These files should be located in the c:\winnt\system32\drivers folder.




DDS-3 Sony: SDT-9000HP: C1537A

4MMDAT.SYSOemsetup.inf

Version: 5.0.2160.1 (22.10.99)

DDS-4 Sony: SDT-10000 Sony SDT-110000-

SW2dds.sysSW2dds.inf

Version: 1.0.0.1(30.4.01)

AIT-1 Sony: SDX-300C Sw2ait.sysSw2ait.inf

Version: 1.0.0.2 (1.2.01)

Sony: SDX-400C Sw2ait.sys Sw2ait.inf

Version: 1.0.0.2 (1.2.01)

Sony: SDX-400T Sw2ait.sys Sw2ait.inf

Version: 1.0.0.2 (1.2.01)

Sony: SDX-400V* Sw2ait.sys Sw2ait.inf

Version: 1.0.0.2 (1.2.01)


Version: 1.0.0.2 (21.5.04)


Version: 1.0.0.2 (21.5.04)




* Refer to the Logger Hardware Guide for jumper and switch setup for these devices.

Checking the Registry

Before you install a driver, check the registry to ensure that the SCSI recognizes your devices. Then, install the appropriate driver.

To check the registry:

1. From the Start menu, select Run.

The Run window appears.Figure 5-9 Run window

2. In the Open field, type regedit.

The Registry Editor window appears.

AIT-2 Sony: SDX-500C Sw2ait.sys Sw2ait.inf

Version: 1.0.0.2 (1.2.01)


Version: 1.0.0.2 (1.2.01)

Sony: SDX-550V* S32ait.sys.inf 1.0.0.4

DVD Panasonic: LF-D291 Panasonic DVD Setup.exe

Softarch WriteDVD!Version 5.1.1.2Panasonic: LF-D201U

DVD IDE Panasonic: SW-9573-C WriteDVD! Setup.exe

Softarch WriteDVD! Version 5.1.1.2

Panasonic: SW-9574-C WriteDVD! Setup.exe









Figure 5-10 Registry Editor window

3. Select the following folder/s:

HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi\Scsi Port 2\Scsi Bus 0\Target Id 6 (or/and Target Id 5).

4. Verify that the devices are identified.

Installing a DAT Driver in Windows 2000

To install a driver in Windows 2000:

1. On the Desktop, right-click the My Computer icon and select Manage.

The Computer Management window opens.Figure 5-11 Computer Management window

Tape Device Identification




2. In the left pane of the Computer Management window, from the Computer Management tree, select Device Manager.

3. In the right pane of the Computer Management window, right-click Tape drives and select Scan for hardware changes.

The tape driver is installed automatically and the process is now complete.

4. Verify the properties of the driver as follows:

a. In the Computer Management window (Figure 5-11 on page 45), right-click the device and select Properties.

The Sequential Device Properties window opens.Figure 5-12 Sequential Device Properties window

b. Select the Driver tab and verify the driver properties.

c. Click OK.

Installing a DVD Driver in Windows 2000

TIP: If the Tape Driver option does not appear in the right pane of the Computer Management window, right-click the tree header and select Scan for hardware changes.

NOTE: For DVD installation instructions, refer to Installing Write DVD in Windows XP on page 62.





This section includes the following procedures:



• Installing a Write DVD Driver in Windows 2003

• Installing a DAT72 (SCSI) Driver in Windows 2003

Verifying Files

Before installing a device driver, verify that you have the required driver files. These files support 32-bit operations and are located in the c:\windows\system32\drivers folder.


IMPORTANTThe procedures for installing AIT-1, AIT-2 and DDS-4, DDS-5 archiving device drivers in a Windows 2003 environment are the same as those for a Windows 2000 environment.Verify that you have the appropriate driver files (see Verifying Files on page 47) and then refer to Installing a Driver in a Windows 2000 Environment on page 43 for instructions on checking the registry and installing the device driver.



AIT-1 Sony: SDX-400C sxpait.sys 3.0.0.211/25/2004

Sony: SDX-450V s32ait.sys 1.0.0.408/31/2004

AIT-2 Sony: SDX-500C sxpait.sys 3.0.0.211/25/2004

Sony: SDX-500V sxpait.sys 3.0.0.211/25/2004

Sony: SDX-550V s32ait.sys 1.0.0.408/31/2004

DDS-4 Sony: SDT-11000 sxpdds.sys 1.0.0.210/22/2002

DDS-5 HP: DAT72 EB660A#106 (C7438A) hpdat.sys 1.5.3.225/08/2005




Installing a DAT72 (SCSI) Driver in Windows 2003

Follow the instructions shown below, for installing the HP Dat72 driver.

To install the HP Dat72 driver:

1. Right-click My Computer on the Desktop, choose Manage > Device Manager.

2. Double-click Other Devices.

The following window appears.Figure 5-13 Other Devices

3. Right-click HP C7438A SCSI Sequential Device.

The following window appears.

DVD IDE Panasonic: SW-9573-C WriteDVD! Setup.exe











Figure 5-14 Update Driver

4. Click Update Driver.

The Hardware Update Wizard starts.Figure 5-15 Hardware Update Wizard Starts




5. Click Next.

The Choose your search and installation options window appears.Figure 5-16 Choose Your Search and Installation Options Window

Mark Include this location in the search. Click Browse, and navigate to the following location on the CD Driver: COTS Drivers\Release_August2009_B3\Nice_Logger (High_Density_Logger)\Storage\HP DAT72\Win2003\i386.

Click Next to continue.

The following window appears.Figure 5-17 Please Wait While the Wizard Searches Window




When the wizard completes the installation, the Completing the Hardware Update Wizard window appears.Figure 5-18 Completing the Hardware Update Wizard Window

6. Click Finish to close the wizard.

To verify that the HP Dat72 driver installation was successful:

1. Right-click My Computer on the Desktop and choose Manage > Device Manager.

2. Double-click Tape Drives.Figure 5-19 Tape Drives




3. Verify that the following device appears:

Hewlett Packard Dat72 Drive.

4. Double-click Hewlett Packard Dat72 Drive.

The Hewlett Packard DAT72 drive Properties window appears.

Figure 5-20 Hewlett Packard DAT72 Drive Properties Window

Verify that the driver information is as shown in the above window.

5. Click Driver Details.




The Driver File details window appears.Figure 5-21 Driver File Details Window

Verify that the driver files and file version are as shown in the above window.

6. Click OK to return to the previous window.

7. Click OK to end the verification process.

Installing a Write DVD Driver in Windows 2003

See the instructions below for installing the Write DVD driver in Windows 2003.

To install the Write DVD Driver:

1. Navigate to COTS Drivers\Release_August2009_B3\Nice_Logger (High Density Logger)\Storage\DVD_Matsushita (PANASONIC). Select the correct version according to Table 5-3: Device/Driver Files on page 47:

2. Open the Setup folder, and double-click Setup.exe.

The Write DVD! Setup Wizard starts. The following window appears.




Figure 5-22 Security Alert Driver Installation Window

Click Yes.

3. Follow the instructions in the Wizard until the InstallShield Wizard Complete window appears.Figure 5-23 InstallShield Wizard Complete Window

4. In the final window of the Write DVD! Setup Wizard, click Finish to restart the computer.

NOTE: Do NOT click Finish yet. Wait until all Optical and Removable Device installations are completed before continuing with the next step. The following message is displayed in the right corner of the screen for each DVD in the system:




To verify that the installation succeeded:

1. On the Desktop, right-click My Computer, and choose Manage.

The Computer Management window appears.

2. From the System Tools section, select Device Manager.3. Double-click Disk Drives.

4. For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRam Device at IDE # (0 or 1)

5. Double-click DVD/CD-ROM Drives.6. For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM

DvdRom Device at IDE # (0 or 1).



Installing a Driver in a Windows XP Environment


This section includes the following procedures:



• Installing Write DVD in Windows XP

• Installing a DAT 72 (USB) Driver in Windows XP

Verifying Files

Before installing a device driver, verify that you have the appropriate driver files. These files support both 32-bit and 64-bit operations and are located in the c:\windows\system32\drivers folder.


Installing a DAT 72 (USB) Driver in Windows XP

See the instructions below for installing the HP DAT 72 (USB) driver.

To install the HP DAT 72 (USB) driver:

1. Right-click My Computer on the Desktop, and select Manage > Device Manager.

2. Double-click Other devices.


NOTE: For DVD installation instructions, refer to Installing Write DVD in Windows XP on page 62.



AIT-1 Sony SDX-460V sw2ait.sys 1.0.0.4 08/31/2004

DVD IDE Panasonic SW-9573-C WriteDVD! Setup.exe


Panasonic SW-9574-C WriteDVD! Setup.exe


Panasonic SW-9576-C WriteDVD! Setup.exe


DAT72 USB HP DAT72 EB625A#106 (C7438A)

hpdat.sys 1.6.0.0.




Figure 5-24 Other Devices

3. Right-click HP C7438A USB device.

The following window appears.Figure 5-25 Update Driver




4. Click Update Driver.

The Hardware Update Wizard starts.Figure 5-26 Hardware Update Wizard

5. Click Next.

The Choose your search and installation options window appears.Figure 5-27 Choose Your Search and Installation Options

6. Select Include this location in the search.

7. Click Browse, and navigate to the following location on the CD Driver: COTS Drivers\Release_August2009_B3\Nice_Call_Focus_III\Storage\DAT72_USB\WinXP\i386.




8. Click Next.

The following window appears.Figure 5-28 Wizard Searches Window

When the wizard completes the installation, the Completing the Hardware Update Wizard window appears.Figure 5-29 Completing the Hardware Update Wizard Window

9. Click Finish to close the wizard.




To verify that the HP DAT 72 USB driver installation was successful:

1. Right-click My Computer on the Desktop and select Manage > Device Manager.

2. Double-click Tape drives.Figure 5-30 Tape Drives

3. Verify that the following device appears:

Hewlett Packard Dat72 USB Drive.




4. Double-click Hewlett Packard Dat72 Drive.


Figure 5-31 Hewlett Packard DAT72 USB drive Properties Window

Verify that the driver information is as shown in the above window.

5. Click Driver Details.




The Driver File Details window appears.Figure 5-32 Driver File Details Window

Verify that the driver files and file version are as shown in the above window.

6. Click OK to return to the previous window.

7. Click OK to end the verification process.

Installing Write DVD in Windows XP

IMPORTANT Print Table 5-5: Installing Write DVD! Procedure List.Follow the steps in the list and when completed, mark them off in the checkboxes provided.Do not deviate from the explicitly stated steps in the list.

NOTE: Before installing the Write DVD! Software, Firmware and Driver, the Logger must be rebooted without the Logger Software starting automatically (i.e. immediately after the Operating System starts up).Performing Step 1 through Step 3 in Table 5-5: Installing Write DVD! Procedure List prevents the Logger Software from starting automatically.




Table 5-5: Installing Write DVD! Procedure List

# Step Mark the Box

1. Shut down the Logger Software.In NiceCall Focus II and NiceCall Focus III Loggers, shut down the CLS as well.

2. Set the Logger to start up manually instead of automatically as follows:

• If the Logger is installed as a Desktop application (default), manually move the Monitor.exe Log shortcut from the Startup menu to the Desktop.

-or-

• If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Automatic to Manual, as follows:a. Open the Control Panel and select Administrative Tools >

Services.The Services window appears.

b. In the Services window, double-click NICE Voice Logger service.The Properties window appears.

c. In the Properties window (General tab), change the Startup type to Manual.

3. In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up manually by manually moving the following shortcuts from the Startup menu to the Desktop:

• CLS manager shortcut

• SERVICE manager shortcut

• DISPATCH shortcut




4. System Specific Installations:

For NiceLog ISA 8.80 Loggers:

• Update the registry.

• Update the IDE Ali Cont. driver.

Refer to NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83.

For NiceCall Focus II Loggers:


Refer to NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87.

Table 5-5: Installing Write DVD! Procedure List (Continued)

# Step Mark the Box




5. a. Install the DVD driver version according to Table 5-6: DVD Software, Firmware and Driver Requirements on page 68 (this file must be taken from the relevant Write_DVD folder in the package from the following link:

http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/DVD%20Updates%20Package.zip• Open the Setup folder and double-click Setup.exe.

The Write DVD! Setup Wizard starts.

• Follow the instructions in the Wizard until you reach the final window.

NOTE:

Do NOT click Finish yet. Wait until all Optical and Removable Device installations are completed before continuing with the next step. The following message is displayed in the right corner of the screen for each DVD in the system:

• In the final window of the Write DVD! Setup Wizard, click Finish to restart the computer.


# Step Mark the Box



http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/DVD%20Updates%20Package.zip


b. Right-click My Computer and select Manage.The computer Management window appears.

• From the Storage section, double-click Removable Storage.

• Double-click Libraries (Physical Location in Win2K OS).

• If any devices are marked with a red X, right-click each of those devices and select Delete.

c. Installation Verification:

• Right-click My Computer and select Manage.

The computer Management window appears.

• From the System Tools section, select Device Manager.

• Double-click Disk Drives.

• For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRam Device at IDE # (0 or 1).

• Double-click DVD/CD-ROM drives.

• For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRom Device at IDE # (0 or 1).

6. Verify that the Logger Software and SP are correct according to Table 5-6: DVD Software, Firmware and Driver Requirements on page 68.If the Logger Software and SP are not correct, install the latest available Logger Software and SP.


# Step Mark the Box




7. Set the Logger to Automatic startup, as follows:

• If the Logger is installed as a Desktop application, manually move the Monitor.exe Log shortcut from the Desktop to the Startup menu.

-or-

• If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Manual to Automatic, as follows:a. From the Control Panel, choose Administrative Tools >


b. In the Services window, double-click NICE Voice Logger service.c. In the Properties window (General tab), change the Startup type

to Automatic.

8. In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up automatically by manually moving the following shortcuts from the Desktop to the Startup menu:




9. The installation is complete.Reboot your machine.


# Step Mark the Box

NOTE: • Brand new media is required after completing the procedures in Table 5-5: Installing Write

DVD! Procedure List on page 63.



68 ing Devices Driver Installation


vice.

D Version Appendix

D 5.1.1.2 NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83

D 5.1.1.2

D 5.1.1.2 NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87

D 5.1.1.2

D 5.1.1.2

D 5.1.1.2

D 5.1.2.6

D 5.1.1.2

D 5.1.2.6

D 5.1.2.6

Chapter 5: Archiv


The following table describes the latest Logger-specific and SBC requirements for each DVD de

Table 5-6: DVD Software, Firmware and Driver Requirements

Logger Type SBC/ Motherboard Operating System Logger

Version DVD Model DVD Firmware Write DV

NiceLog Peak 555Prox 1560

2000 Pro SP4 and above

8.80 SP9 IDE 9573 ANQ3 Write DV

IDE 9574 AN3D

SCSI D291

NiceLog Prox1635 2003 SP1 and above


IDE 9574 AN3D

SCSI D291

NiceCall Focus II

PC620G4 2000 Pro SP4 and above


IDE9574 AN3D

NiceCall Focus III

Supermicro P4SPA+ XP SP2 and above 9.03 SP2 and up or 9.06 and up

IDE 9573 ANQ3 Write DV

Supermicro P4SPA+ XP SP2 and above 9.03 SP2 and up or 9.06 and up

IDE 9574 AN3D Write DV

RUBY-9715VG2AR XP SP2 and above 9.06 and up IDE 9574 AN3D Write DV

RUBY-9715VG2AR XP SP2 and above 9.06 and up IDE 9576 ANOR Write DV

High Density Logger (PCI)

PC620G4F501LF

2003 SP1 and above

9.01 SP7 and up or 9.06 and up

IDE 9573 ANQ3 Write DV

IDE 9574 AN3D

SCSI D291

IDE 9576 ANOR Write DV


RUBY-9715VG2AR 2003 SP2 9.06 SP5 IDE 9576 ANOR Write DV

IMPORTANT Using different types of DVD models in dual archiving configuration is not supported.

Installing a Driver in Windows 2008

Installing a Driver in Windows 2008Verifying Files

Before installing a device driver, verify that you have the required driver files. These files support 32-bit operations and are located in the c:\windows\system32\drivers folder.


Installating a DAT 72 (USB) Driver in Windows 2008

The DAT72 USB driver for Windows 2008 is already included as part of the NiceLog High Density Logger Plus image, and does not need to be installed separately.



DAT72 USB

HP DAT72 EB625A#106 (C7438A) hpdat.sys 1.6.0.0.




6

DVD Software, Firmware and Driver Required Updates

Contents

Overview..........................................................................................................................72

Prerequisites...................................................................................................................72

Performing Updates .......................................................................................................72

Chapter 6: DVD Software, Firmware and Driver Required Updates


71

Overview

OverviewThis section describes the various requirements and installation procedures for DVD software, firmware and driver required updates for all NICE Logger systems with DVD archiving drives. These updates are essential for proper and stable DVD archiving operation.

NICE provides a package containing all files required for these updates. Throughout the procedure Performing Updates on page 72, you will be referred to the files provided in this package. To download the package, follow the link below:


PrerequisitesPrior to any system update activities are performed on the Logger:

• Perform a Manual Archiving to Media in order to capture the latest recordings.

• If there are any media in the DVD drives, ensure that they are ejected.

Performing Updates

IMPORTANT If the manual archiving fails, do not proceed with any activities and inform the appropriate managers, supervisors, etc.Failure to do so can endanger data on the Hard Disk Drives!

TIP: Copy all software installation files and OS files to the Desktop so that the installation is completed without using the DVD drives.

IMPORTANT Print Table 6-1: DVD Software, Firmware and Driver Updates List on page 73. Follow the steps in the list and when completed, mark them off in the checkboxes provided.Do not deviate from the explicitly stated steps in the list.

NOTE: Before performing DVD Software, Firmware and Driver updates, the Logger must be rebooted without the Logger Software starting automatically (i.e. immediately after the Operating System starts up).Performing Step 1 through Step 3 in Table 6-1: DVD Software, Firmware and Driver Updates List on page 73 prevents the Logger Software from starting automatically.

72 Chapter 6: DVD Software, Firmware and Driver Required Updates



Performing Updates

Table 6-1: DVD Software, Firmware and Driver Updates List

# Step Mark the Box

1. Shut down the Logger Software.In NiceCall Focus II and NiceCall Focus III Loggers, shut down the CLS as well.

2. Set the Logger to start up manually instead of automatically as follows:

• If the Logger is installed as a Desktop application (default), manually move the Monitor.exe Log shortcut from the Startup menu to the Desktop.

-or-

• If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Automatic to Manual, as follows:a. Open the Control Panel and select Administrative Tools >


b. In the Services window, double-click NICE Voice Logger service.The Properties window appears.

c. In the Properties window (General tab), change the Startup type to Manual.

3. In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up manually by manually moving the following shortcuts from the Startup menu to the Desktop:






Performing Updates

4. Verify that the DVD Drive Firmware versions are correct:a. Right-click My Computer and select Manage.

The Computer Management window appears.

b. From the System Tools section, select Device Manager.c. Double-click DVD/CD-ROM drives.d. Select the applicable DVD drives one at a time, right-click the drive and

select Properties.The Drive Properties window appears.

e. Select the Details tab and check that the firmware version is correct according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81.If the DVD Drive Firmware versions are not correct, fix them according to Updating DVD Firmware on page 91.

Table 6-1: DVD Software, Firmware and Driver Updates List (Continued)

# Step Mark the Box

Firmware Version



Performing Updates

5. System Specific Updates:

For NiceLog ISA 8.80 Loggers:


• Update the IDE Ali Cont. driver.

Refer to NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83.

For NiceCall Focus II Loggers:


Refer to NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87.


# Step Mark the Box



Performing Updates

6. Verify that the WriteDVD! version is correct:a. Browse to C\:Program Files\WriteDVD!.b. Right-click the version.dll file and select Properties.

The Version.dll Properties window appears.

c. Select the Version tab and from the Item Name menu, select Product Version.The WriteDVD version appears in the Value pane.

d. Verify that the WriteDVD! version is correct: according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81:If the WriteDVD version is NOT correct, continue with Step 7.If the WriteDVD version is correct, continue with Step 8.


# Step Mark the Box

WriteDVD Version



Performing Updates

7. Correct the WriteDVD version:a. Uninstall the previous DVD driver:

• From the Start menu, select Settings > Control Panel > Add/Remove Programs.The Add or Remove Program window appears.

• Select Write DVD!.

• Click Remove.

A window appears checking whether or not to delete the program.

• Click No.

A removal Wizard starts.

• Follow the instructions in the Wizard.

• In the final window of the Wizard, select Yes, restart my computer and click Finish.

NOTE: Wait until all Optical and Removable Device installations are completed before continuing with the next step.

b. Right-click My Computer and select Manage.The Computer Management window appears.





# Step Mark the Box



Performing Updates

8. Install the DVD driver version according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81 (this file must be taken from the relevant Write_DVD folder in the package from the following link: http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/DVD%20Updates%20Package.zip• Open the Setup folder and double-click Setup.exe.

The Write DVD! Setup Wizard starts.

• Follow the instructions in the Wizard until you reach the final window.

NOTE:

Do NOT click Finish yet. Wait until all Optical and Removable Device installations are completed before continuing with the next step. The following message is displayed in the right corner of the screen for each DVD in the system:

• In the final window of the Write DVD! Setup Wizard, click Finish to restart the computer.


# Step Mark the Box




Performing Updates

c. Right-click My Computer and select Manage.The computer Management window appears.




d. Installation Verification:

• Right-click My Computer and select Manage.


• From the System Tools section, select Device Manager.

• Double-click Disk Drives.

• For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRam Device at IDE # (0 or 1).

• Double-click DVD/CD-ROM drives.

• For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRom Device at IDE # (0 or 1).

9. Verify that the Logger Software and SP are correct according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81.If the Logger Software and SP are not correct, install the latest available Logger Software and SP.


# Step Mark the Box



Performing Updates

10. Set the Logger to Automatic startup, as follows:

• If the Logger is installed as a Desktop application, manually move the Monitor.exe Log shortcut from the Desktop to the Startup menu.

-or-

• If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Manual to Automatic, as follows:a. From the Control Panel, choose Administrative Tools >


b. In the Services window, double-click NICE Voice Logger service.c. In the Properties window (General tab), change the Startup type

to Automatic.

11. In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up automatically by manually moving the following shortcuts from the Desktop to the Startup menu:




12. The upgrade is complete.Reboot your machine.


# Step Mark the Box

NOTE: • Brand new media is required after completing the procedures in Table 6-1: DVD Software,

Firmware and Driver Updates List.

• Verify that calls are accessible and can be retrieved prior to the date of the DVD Software, Firmware and Driver updates, i.e. that it is possible to retrieve calls from three months prior to the updates.



81 e and Driver Required Updates

Performing Updates

vice.

D Version Appendix

5.1.1.2 NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83

5.1.1.2

5.1.1.2 NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87

5.1.1.2

5.1.1.2

5.1.2.6

5.1.1.2

5.1.2.6

Chapter 6: DVD Software, Firmwar


The following table describes the latest Logger-specific and SBC requirements for each DVD de

Table 6-2: DVD Software, Firmware and Driver Updates

Logger Type SBC/ Motherboard Operating System Logger

Version DVD Model DVD Firmware Write DV

NiceLog Peak 555Prox 1560

2000 Pro SP4 and above

8.80 SP9 IDE 9573 ANQ3 Write DVD

IDE 9574 AN3D

SCSI D291

NiceLog Prox1635 2003 SP1 and above


IDE 9574 AN3D

SCSI D291

NiceCall Focus II

PC620G4 2000 Pro SP4 and above


IDE9574 AN3D

NiceCall Focus III

Supermicro P4SPA+RUBY-9715VG2AR

XP SP2 and above 9.03 SP2 and up or 9.06 and up

IDE 9573 ANQ3 Write DVD

IDE 9574 AN3D Write DVD

IDE 9576 ANOR Write DVD

High Density Logger (PCI)

PC620G4F501LF

2003 SP1 and above

9.01 SP7 and up or 9.06 and up

IDE 9573 ANQ3 Write DVD

IDE 9574 AN3D

SCSI D291


RUBY-9715VG2AR 2003 SP2 9.06 SP5 IDE 9576 ANOR Write DVD

IMPORTANT Using different types of DVD models in dual archiving configuration is not supported.


A

NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM

Problem DescriptionAfter the Windows IDE/ATAPI Port driver receives a cumulative total of six time-out or cyclical redundancy check CRC errors, the driver gradually reduces the communications speed (transfer mode) from the highest to lower DMA modes. If the driver continues to receive excessive time-out or CRC errors, the driver eventually reduces the transfer mode to the slowest PIO mode.

Solution DescriptionThe PIO mode problem is solved by installing a newer Ali IDE driver and by applying the registry patch which strengthens immunity of the OS in downgrading of ATAPI transfer mode by receiving CRC errors or excessive time out from IDE Devices.

NOTE: This hot fix applies only to NiceLog ISA 8.80 Logger systems with DVD IDE devices and Prox1560 CPU cards.

Appendix A: NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM


83

Implementation on the Logger Server


To implement the PIO Mode Hotfix on the Logger server:

1. Reboot the system: enter the BIOS settings and press Delete during the machine boot process.

2. In the BIOS, navigate to the INTEGRATED PERIPHERALS menu.

3. Enable the On-Chip IDE Controller for the Secondary IDE channel (use the -/+ buttons to toggle the options).

a. In the subsequent UDMA Mode fields, set all IDE devices on each channel to Auto.Figure A-1 INTEGRATED PERIPHERALS Menu

b. Press Esc to exit the INTEGRATED PERIPHERALS menu.

c. Press F10 to save the changes to the BIOS (press y in response to the BIOS prompt).

4. After the machine restarts, right-click My Computer and select Manage.


5. From the System Tools section, select Device Manager.

6. Double-click IDE ITA/ATAPI controllers.

84 Appendix A: NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM



7. Right-click Secondary IDE Channel and select Enable to enable the Controller IDE driver.Figure A-2 Enabling the Controller IDE Driver

8. Shut down the system.

9. Disconnect the IDE cable from DVD device/s.

10. Power up the system.

11. Run the idew2k141.exe file to install ALI-IDE driver version 1.41 (this file must be taken from the ISA_PIO_Mode_Hotfix folder in the package from the following link:



13. Connect the IDE cable to DVD device/s.


15. Apply the registry patch by running the ISA_PROX_UDMA_Fix.reg file (this file must be taken from the ISA_PIO_Mode_Hotfix folder in the package from the following link:


16. Restart the machine.







To Verify steps:



3. Right-click Primary IDE Channel and select Properties.

The Primary IDE Channel Properties window appears.

4. Select the Advanced Settings tab and verify that:

• Transfer Mode is set to DMA (if available).

• Current Transfer Mode for Device 0 is set to Ultra DMA Mode.

• Current Transfer Mode for Device 1 is set to not applicable.

5. Right-click Secondary IDE Channel and select Properties.

The Secondary IDE Channel Properties window appears.Figure A-3 Secondary IDE Channel Properties Window



• Current Transfer Mode for Device 0 is set to Not Applicable.


7. Restart the Logger Operating System.



B

NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM

Problem DescriptionAfter the Windows IDE/ATAPI Port driver receives a cumulative total of six time-out or cyclical redundancy check CRC errors, the driver gradually reduces the communications speed (transfer mode) from the highest to lower DMA modes. If the driver continues to receive excessive time-out or CRC errors, the driver eventually reduces the transfer mode to the slowest PIO mode.

Solution DescriptionThe PIO mode problem has been solved by applying a registry patch which strengthens immunity of the OS in downgrading of ATAPI transfer mode by receiving CRC errors.

NOTE: This hotfix applies only to NiceCall Focus II systems with DVD IDE devices and PC620G4 SBC cards.

Appendix B: NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM


87



To implement the PIO Mode Hotfix on the Logger server:

1. Reboot the system: enter the BIOS settings and press Delete during the machine boot process.

2. In the BIOS, navigate to the INTEGRATED PERIPHERALS menu.

3. Enable the On-Chip IDE Controller for the Secondary IDE channel (use the -/+ buttons to toggle the options).

a. In the subsequent UDMA Mode fields, set all IDE devices on each channel to Auto.Figure B-1 INTEGRATED PERIPHERALS Menu

b. Press Esc to exit the INTEGRATED PERIPHERALS menu.

c. Press F10 to save the changes to the BIOS (press y in response to the BIOS prompt).

4. After the machine restarts, right-click My Computer and select Manage.




88 Appendix B: NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM



7. Right-click Secondary IDE Channel and select Enable to enable the Controller IDE driver.Figure B-2 Enabling the Controller IDE Driver



10. Apply the registry patch by running the NCF2_UDMA_Fix.reg file (this file must be taken from the NCFII_PIO_Mode_Hotfix folder in the package from the following link:


11. Restart the machine.

To Verify steps:



3. Right-click Primary IDE Channel and select Properties.

The Primary IDE Channel Properties window appears.



• Current Transfer Mode for Device 0 is set to Ultra DMA Mode.

• Current Transfer Mode for Device 1 is set to not applicable.





5. Right-click Secondary IDE Channel and select Properties.

The Secondary IDE Channel Properties window appears.Figure B-3 Secondary IDE Channel Properties Window








C

Updating DVD Firmware

To update DVD firmware

1. Run the ldmulti.exe file (the file must be taken from the IDE_9573_FW folder in the package from the following link:


2. Select the DVD device for which the Firmware has not yet been updated (old Firmware versions are represented by the letters xxxxAZ.Figure C-1 Example of Old Firmware Version

3. Click DownLoad.

4. Select 9573-C New FW and double-click EANQ3.BIN

Figure C-2 9573-C New Firmware

NOTE: If there is more than one DVD device, both devices need to be updated.

Appendix C: Updating DVD Firmware


91


The download begins.

5. When download has completed properly and the Down Load complete message appears, click OK.Figure C-3 9573-C Down Load Complete Message

6. From the Download Utility window, click Research and verify that the DVD device firmware has been updated (new firmware is shown by the letters xxxxxANQ3).Figure C-4 Download Utility Window

7. If there is more than one DVD device, perform Step 2 through Step 6 for the other DVD device.


9. When the Operating System has restarted, navigate to:

C:\Program Files\Write DVD!\Driver

10. Double-click the Install.exe file to run it.

NOTE: DO NOT turn the power off for the DVD drive before the Down Load complete message appears.

NOTE: In Windows 2000 Operating Systems, after the system restarts, the following message appears prompting you to restart the system.

Click Yes to proceed.

92 Appendix C: Updating DVD Firmware


The DVD driver is re-installed on the updated devices.


12. Verify that the DVD devices have been re-installed as both disk drives and DVD/CD-ROM devices.Figure C-5 Verifying DVD Devices have been Re-installed

NOTE: For High Density Loggers with Windows 2003 Operating Systems, the following message appears.

Click Yes for each device with the re-installed driver.

NOTE: If one of the devices under DVD/CD-ROM drives does not appear as a disk drive, but only as a CD-ROM drive, right-click the device and uninstall it.Restart the system immediately and perform Step 11 and Step 12 again.

93 Appendix C: Updating DVD Firmware


Documents

Archiving Devices and Media Reference Guide