Archit Patel

Hitesh Chaurasia

Lucina Roy

Morten Pereira

Roopali Navani

E-COMMERCE

Development of E-CommerceA competitive advantage is an advantage over

competitors gained by offering consumers greater value, either by means of lower prices or by providing greater benefits and service that justifies higher prices.

Industries are facing increasing competitive pressures due to market saturation, internationalization, the proliferation of customer needs

Information technology is significantly changing the way firms are managing their relationships within their markets and the firm’s internal and external processes

Benefits of E-CommerceFaster and Self-service

More product choices and integrated solutions for conducting transactions.

Firms engage in electronic supported service (e-Service) to integrate sales and service and to create seamless support.

Flexible fulfillment, convenient service delivery and improved process delivery.

E-Commerce in banksThe beauty of Internet banking lies in its low

cost, convenience and availability.The integrated technology enables banks and

financial companies to offer services with the following qualities: 24-hour, seven-days-a-week availability, convenience, fast delivery, customer focus and personal service.

The reach and delivery capabilities of computer networks such as the Internet, far exceeds any proprietary bank network ever built and makes it continually easier for customers to manage their money anytime, anywhere

Non – Core businessService aspects that are not necessarily required

by a firm in fulfilling its value proposition to its customers.

Some of our Non – core business are as follows :

E- Collaboration with other businesses such as Airlines, hotels , Shopping centers , etc.

Phone banking centersIT software and hardware services in

financial institutions

E-Brochures

E - Collaboration

E-collaboration

Core - BusinessCore Business is the Life Blood of any organization

Below facilities would be provided to our customers to strengthen our core – business

Net – Banking for Retail and Corporate customersForeign Exchange TradingCorporate Bonds TradingEquities TradingLife / Health / Car / Travel Insurance online

Core - BusinessOnline Application for LoansMutual FundsWealth Management for Corporate customersCash Management services for Corporate

customersTrade services

Bank Guarantee

letter of Credit

Export – Import negotiations

Bullion Consignment Over-sea Transfers

Customer EnhancementMobile BankingInternet bankingPhone BankingATMDoor Step bankingPriority BankingNRI bankingSMS / E-mail Alerts

Customer SupportOnline Support - Email , ChatPhone BankingFAQNews and UpdatesGrievance redressalE-formsBranch / ATM Locator

Payment Gateway A payment gateway facilitates the processing of electronic

transactions Payment gateways provides the tools to process payments between

customers, businesses, and banks.

Major Players for Payment Gateway are :

Authorize. Net : Visa Payment Gateway

CCAvenue : The biggest player in India

EBS ( E- Billing Solutions) : The second best player.

ICICI Payseal : The only bank who offer to small enterprises

RBS WorldPay : Europe’s largest payment service providers

S.W.I.F.T : Society for Worldwide Interbank Financial

Telecommunication

Working of a Payment Gateway

S.W.I.F.T Interbank payments Society for Worldwide Interbank Financial Telecommunication It is an industry-owned co-operative that supplies secure

messaging services to financial institutions SWIFT network sends messages using a technology known as

packet switching. The banks send messages to SWIFT which, in turn, pass on the

messages to the Beneficiary Banks There are mainly 3 kinds of SWIFT messages used for payments:-

MT101 (Request for Transfer) – This message is sent as a request for the transfer of funds to a financial institution to send an MT103 on his behalf.

MT103 (Client Transfer) – This message is sent for Transfer of funds from Sending party to Beneficiary party (One of the parties has to be a client).

MT202 (Bank Transfer) – This message is sent for transfer of funds between two banks

Working of S.W.I.F.TNostro : My account in your bankVostro : Your account in my bank

Thank You