Andrew Sakowicz

ArcGIS Monitor: An Introduction

Agenda

• Motivation and audience

• Use cases

• Installation and Configuration

• Key features

- Health

- Alerts

- Availability

- Usage

- Performance

- Root Cause Analysis (RCA)

• 2020 Improvements

ArcGIS Monitor: Why?

• Need end to end monitoring for effective diagnostics

• Standard monitoring tools:

- Focus primarily on infrastructure

- IT controlled

- No ArcGIS components

- Low success of ArcGIS troubleshooting

- Integrating “ArcGIS” has challenges and high LOE

Optimize Your Enterprise GIS Deployments

Average cost of IT downtime is $5,600 per minute. Source: Gartner

ArcGIS Monitor: Why?Optimize Your Enterprise GIS Deployments

• Customers require:

- Faster resolution time

- Better performance

- Lower cost of administration

- End-user satisfaction

• Dozens of components

• Hundreds of discreet metrics

• Which metrics are important?

• Filter the signal from the noise

• ArcGIS Monitor

- Tailored for ArcGIS

- Non-invasive sampling

- Minimal resource footprint

- Conforms to the environment

- Single or multi-datacenter

The Monitored EnvironmentGrowing in complexity

ArcGIS Enterprise

FederatedGIS Server

RelationalDatabase

+ArcGIS Pro users License Manager

GeoEventServer

SpatiotemporalData StoreArcGIS

Monitor

Hosting GIS Server

Relational & TileData Store

Portal

for ArcGIS

Web

Adaptor

Web

Adaptor

Denver

London

Tokyo

Key features

• Monitors Enterprise components and

underlying infrastructure

• Low level data summarized to

meaningful and actionable information

CPUMemoryDiskNetworkEvents

Hardware

Software

Services Response TimeBusy TimeThroughputSOC Usage

Health ChecksLog EntryUsage StatisticsConfigurationSecurity

ArcGIS Monitor:• Health

• Performance

• Usage

USAGE

Target Audience

RCA

• Administrators:

- Alerts

- Root Cause Analysis (RCA)

• Managers:

- Availability

- Performance

- Usage

• Developers:

- errors analysis

- customization

Alerts

Error Analysis

Availability

Simple use case

Problems: Points “disappeared” from a mapFirst noticed around 7 am

Golf Courses points

“disappeared”

Select RCA for this time rangeAnalyze Sources and click on Log error messages

Analyze error message

Investigate “Source” machine

Problem: ArcGIS Data Store

service not running.Restarting service throws

logging error.

Resolve: correct password and start ArcGIS Data Store service

✓

Verify resolution

✓

Points are visible

https://enterprise.arcgis.com/en/monitor/latest/get-started/arcgis-

monitor-system-requirements.htm

Installation

Single machine deployment

Distributed deploymentFull stack monitoring

Monitoring service

Configuration

Review your solution(s) architectureExamples

Portal

for ArcGIS

Hosting

Server

ArcGIS

Data Store

(relational + tile cache)

Web Adaptor

GeoEvent

Server

ArcGIS

Server

Gallery: Tutorials and Videos

https://arcgismonitor.maps.arcgis.com

Gallery: Select required Extensions

https://arcgismonitor.maps.arcgis.com

Extensions examples

License InventoryWhat and how many licenses do we have?

Number of UsersHow many unique users were there

during this time period?

User NamesWho were the specific users during

this time period?

% of Licenses UsedWhat percentage of the licenses were used during this time period?

ArcSOC OptimizerSetting min / max instances across 100 to 1000s of services

in dynamic environments is challenging

ArcSOC Optimizer

• Decrease or increase instances, based on:

• 1. historical usage

• 2. available memory and process count

Alerts

AlertsStarting point for troubleshooting

Charts and Stats Details and Logs Source Urls Admin Url

Availability

Availability

• Availability is usually expressed as a percentage of uptime in a given time span

(typically 1 month) and calculated as follows:

Availability (%) = (Total time – Downtime) / Total Time *100%

• ArcGIS Monitor defines downtime based on a critical alert duration.

Availability

• In the case below, in January 2019:

- Total Time= 31*24 = 744 hours (44640 minutes) , see Duration H:M; the total downtime

- Downtime = 47 hours and 24 minutes (2844 minutes), see Non Availability H:M).

- Availability (%) = (44640-2844)/44640*100=93.629%

Usage

Usage

• Usage (or user load) is typically measured using:

- Transactions or requests per time, e.g. per seconds, 5 min, day.

- User IP per time, e.g. per seconds, 5 min, day.

- Users per time, e.g. per seconds, 5 min, day.

• Measured at:

- Load balancer (LB)

- Web server

- ArcGIS Server

- Database

• Format:

- Chart time series

- Table

- Map

Usage at LB: transactions (or requests)Categories > Usage > Tr/Interval

• Chart format

Performance

Performance at LBReports > Usage > Response Time (sec)

Performance at ArcGIS ServerCategories > ArcGIS > Busy Time per Tr (sec)

• Busy Time per Tr (sec) is the total time (seconds) per transaction consumed by

ArcGIS Server service.

Root Cause Analysis (RCA)

Typical cases and

Root Cause Analysis (RCA)“Source” - the most downstream failing component

“Impact” – all upstream failing components

Portal

for ArcGIS

Hosting

Server

ArcGIS

Data Store

(relational + tile cache)

Web Adaptor

GeoEvent

Server

ArcGIS

Server

“Impact”

Portal

for ArcGIS

Hosting

Server

ArcGIS

Data Store

(relational + tile cache)

Web Adaptor

ArcGIS

Server

“Impact”

GeoEvent

Server

Example 1 Example 2

“Source”

“Source”

Overloaded systemLoad exceeds the designed capacity

Source Impact

RCA: Usage spike Throughput (tr/s)

Bottleneck

Source Impact

RCA: Free instances = 0 Bottleneck are often created by increased load

Unstable InfrastructureInterruption to the underlying resources

Source Impact

RCA: CPU spike by unexpected process, e.g. virous scan

RCA: Portal for ArcGIS Server service stopped

RCA: ArcGIS Server machine rebooted

RCA: Database not running

Demo sitehttps://arcgismonitor.esri.com/

2020 improvements and beta

program

Auto-discovery demo

PostgreSQL, SQL Server , Oracle

• Power BI integration

- through relational database schema

ArcGIS Rest API: Portal, Ops Dashboards and Esri JS applications

ArcGIS Rest API

Portal item

Operation Dashboard

Webhooks

ArcGISMonitor

Webhooks

Webhooks Demo

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