A.R.C TRAINING Agent Resource Center

Login Screen

This is where you find your login Information for needed systems

First Choose your Product/Campaign

Customer order date

Customer Order #

Customer Name

Which Form

Last Save Entry

Supervisor Call Tracker

Required to fill out Prior To transferring to the Supervisor Line

To Track any Shipments

Agent Notepad

To access Each CRM/System

Click on the Correct Campaign

Product information will give you basic product/campaign info

Product CCM gives you the Full CCM for that campaign

Product Script for product is here

Various Links to track packages Package Tracker will track all variety of Shipping companies

Pre-Written Notes you can Copy and paste into the notes section Of the customers accounts.

*SAVE* * Customer called in to cancel, agent offered probing questions, agent offered saves, customer accepted ( ). *knelson

Discount calculator for ease of figuring % discounts For our customers (never round up or down on the total)

To access the CRM system

NEVER manually type usernames and passwords. COPY/PASTE only unless it is individual logins