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April Agency Liaison Meeting. May 15, 2012. Objectives & Discussion Agenda. Review of Reports Issues and Updates Forgotten password hint Secondary Approval system issue Questions and Comments. May 15, 2012 Liaison Meeting. Employee Service Center Review of Reports. - PowerPoint PPT Presentation
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The Commonwealth of Massachusetts
April Agency Liaison Meeting
May 15, 2012
2
The Commonwealth of Massachusetts
Objectives & Discussion Agenda
1. Review of Reports
2. Issues and Updates
o Forgotten password hint
o Secondary Approval system issue
3. Questions and Comments
May 15, 2012 Liaison Meeting
3
The Commonwealth of Massachusetts
Employee Service CenterReview of Reports
May 15, 2012 Liaison Meeting
4
The Commonwealth of Massachusetts
Issues and Updates
1. Forgotten password hint
2. Secondary Approval system issue
May 15, 2012 Liaison Meeting
5
The Commonwealth of Massachusetts
Reminder: Contacting the Employee Service CenterProviding numerous communication channels increases accessibility of services to customers. The first location for the ESC is at the Hurley building in downtown Boston.
Telephone
FaxMail
• Primarily for requests (questions, issues, etc.)
• Primarily for supporting documentation
• Ability to accept requests
• Primarily for paper documentation
• Ability to accept requests
• Primarily for requests• Email allows for attachments of
supporting documentation
Phone / VoicemailToll Free: 1-855-4HR-SPPT (1-855-447-7778)Local: 617-979-8500TTY: 617-248-0546
Mailing Address:Hurley Building19 Staniford Street6th Floor – MassHR ESCBoston, MA 02114
ESC Fax #: 617-248-0686
ESC Main Email: [email protected]
May 15, 2012 Liaison Meeting
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The Commonwealth of Massachusetts
Open Questions?
Contact us:Chris Swistro: [email protected] us:Chris Swistro: [email protected]
May 15, 2012 Liaison Meeting
