1CAL POLY POMONA FOUNDATION, INC.

BOARD

INSIGHTS

APRIL2013

Pony Express @ CBA is recognized by a national organization

page 4

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foundation.csupomona.edu

PUBLISHED BY:

WHAT YOU SPEND ON CAMPUS … STAYS ON

CAMPUS

Surplus funds generated by all Cal Poly Pomona Foun-dation operations go back to the University to provide

financial and facility resources to benefit

students, faculty and staff.

Cal Poly Pomona Foundation. Inc.Ph: 909-869-2912Fx: 909-869-4549

All-Hands MeetingThe Foundation’s All-Hands Meeting will be held on Wednesday, April 24 at 3:00 p.m. in the Blue Room at Los Olivos Dining Hall.

Board of Directors Meetings:

Board of Directors MeetingThursday, 5/23/13 @ 2:00 – 4:00

Finance Committee Meeting 1Thursday, 5/02/13 @ 3:00 – 5:00

Program Committee MeetingMonday, 5/6/13 @ 10:30 – noon

Personnel Committee MeetingMonday, 5/13/13 @ 1:00 – 2:00

Investment Committee MeetingWednesday, 5/15/13 @ 4:00 – 5:00

Finance Committee Meeting 2Thursday, 5/16/13 @ 1:00 – 3:00

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Changes in Foundation StaffThere have been several Foundation staff changes in the last few months. The MIS department recently welcomed two new staff members to their team—Derek Davis as the new Information Systems Analyst and Terrence Diep as the new PC Support Specialist.

The General Financial department is pleased to announce Kathleen Monfort as the new Accounts Specialist. Her previous position as Vault Cashier has been fi lled by new Foundation employee Leslie Jones-Reed.

Employment Services has also experienced some changes; after 12 years of service, Payroll/HR Specialist Jill Burke has left the Foundation to be a full-time mom. Since Jill’s departure, Employment Services welcomed new staff member Monticha Imsuksri to fi ll her position.

The Bronco Bookstore’s Custom Publishing Coordinator Karen Sellers has been promoted to Shipping and Receiving Manager. Elliot King has fi lled her position.

Welcome new Foundation staff!

The benefi ts of Innovation Village’s internships were recently highlighted on PolyCentric, the online face of Cal Poly Pomona’s Offi ce of Public Affairs, and in Panorama, a resource sent to Cal Poly Pomona alumni and friends. Titan Oil Recovery intern Corazon Lara and Southern California Edison intern Christopher Osuala are featured in the articles. To view the story on PolyCentric, please click on the following link:

http://polycentric.csupomona.edu/news_stories/2013/03/innovation-village-internships.html

Innovation Village Internships Featured on PolyCentric and in Panorama

Southern California Edison intern Christopher Osuala standing outside the SCE building at Innovation Village.

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Pony Express @ CBA Earns Honorable Mention in NACUFS Competition

Pony Express at the College of Business Administration complex (CBA) was recognized by the National Association of College & University Food Services (NACUFS) in the 2013 C-Store “Best in the Business” Awards. This prestigious honor is bestowed by a group of peers, judges representing Food Management and Convenience Store Decisions magazines, and sponsor PepsiCo Foodservice.

Pony Express @ CBA submitted their entry in March 2013 under the New Store Design Innovation category. Applicants were required to send photographs of their groundbreaking designs and answer a series of questions about their store’s innovativeness, challenges, and results since implementation. Pony Express @ CBA is the only Honorable Mention winner in this category.

Pony Express @ CBA highlighted the uniqueness and effectiveness of their self-checkout; Cal Poly Pomona is one of the fi rst universities in the country to have a self-checkout register on campus. This device allows guests to quickly purchase their items without an employee’s assistance,

ultimately improving customer fl ow and increasing profi t.

They also focused on their specially-marked healthy selections. After introducing items for their health-conscious customers, such as vegan, vegetarian, and gluten-free, they marked the selections with special icons, so customers can easily fi nd them while shopping in the store.

“It is indeed an honor to be recognized by NACUFS for our new convenience store at the College of Business here on campus,” expressed Dining Services Interim Director Aaron Neilson. “Its proximity to the residence halls provides both commuter and resident student populations with a wide variety of quality products that meet their specifi c needs. Our innovative self-checkout stand is one of the fi rst on any campus in the country. Rosa, our location supervisor, is always available to listen to our customers, and continues to bring in new products that they are looking for.”

Entering the NACUFS competition was a collaborative effort among Pony Express personnel, Foundation Marketing, and other Dining Services staff members.

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“Congratulations, Rosa Morales! Thank you for the time you gave and the commitment you displayed to this project,” acknowledged Sandy Cain, Assistant Director of Retail Dining. “Special thanks to Aaron Neilson for your encouragement to get this done, Cody Medina and Jennifer Waggener for your experience and support, Amanda Mattox for your brilliant writing, Lily Ly and Darren Isomoto for the exceptional pictures and signage, and of course, Edwin Santiago for your vision and high expectations!”

Pony Express representatives have been invited to the 2013 NACUFS Neighborhood Market Retail Workshop preconference event, which includes an awards luncheon and panel presentation, on Tuesday, July 9 in Minneapolis, MN. Honorable Mention winners will receive a certifi cate of recognition and a complimentary copy of the 2013 Best in the Business DVD featuring a video-tour of the fi rst place schools. Pony Express’ manager Rosa Morales and neighboring Einstein Bros Bagels’ manager Jennifer Waggener will attend the event.

Pony Express @ CBA is offi cially listed on the NACUFS website as an Honorable Mention winner for the New Store Design Innovation category: http://www.nacufs.org/recognition-c-store-awards

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Schedule of New Grants

Project Title Awarding Agency New Awards College/Division Project DirectorBreeding Lettuce for Increased Tolerance to Water Stress

Agricultural Research Initiative

76,047 Agriculture David Still

Breeding Lettuce for Increased Tol--UC Davis Subcontract

Agricultural Research Initiative

58,165 Agriculture David Still

Contributions to the ARIA-EQ System Development

California Institution of Technology

28,080 Science Jascha Polet

Engineering RNA Interference in Plant Roots against Nematode

Agricultural Research Initiative

105,506 Agriculture Craig LaMunyon

Targeted Dendritic Cell Activation

Molecular Express, Inc.

95,298 Science Jill Adler-Moore

Optimization of a Liposomal Avian In-fl uenza Virus Vaccine

Agricultural Research Initiative

91,000 Agriculture Jill Adler-Moore

ADVANCE-IT Catalyst Project

CSU Fullerton Auxiliary Services, Corp.

14,292 Letters, Arts, and Social Sciences

Juliana Fuqua

NEESR-CR: NEESsoft Seismic Risk Reduc-tion for Soft Story Woodframe Buildings

Board of Governors of the Colorado State University System

91,850 Engineering Mikhail Gershfeld

Supporting Educational Programs in Transportation Engineering and Planning

Th e Regents of the University of California

74,820 Engineering Xudong Jia

Distribution Uniformity Of Multi-Stream Nozzles

California Landscape Contractors Association

4,897 Agriculture Ramesh Kumar

639,955

March 31, 2013

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Foundation Participated in Vendor FairOn Wednesday, March 27, CPP’s Procurement & Support Services and Offi ceMax presented the annual 2013 Vendor Fair in the Bronco Student Center.

The Foundation’s Bronco Bookstore, University Village, Kellogg West, and Farm Store participated in the event. They each distributed fl yers and brochures, answered questions, and handed out freebies. Kellogg West even conducted a raffl e for a free lunch for two.

This event gave the Foundation the opportunity to reach out to hundreds of visitors and offer information about Foundation services. The Foundation plans to participate again in next year’s Vendor Fair.

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Cold Cash, Cold Drinks, and Hot Sales at Bronco Bookstore

For sports fans “March Madness” may mean brackets and playoffs, but at the bookstore it means a hectic period that combines our big buyback event for the books we need for spring, and the big closing sale of the quarter.

Buyback totals have been heavily affected by both online competition and the massive popularity of textbook rentals. So over the past year, we’ve focused on promoting buyback with giveaways and rewards – in December students who sold back at least $50 worth of books received a free ‘Broncos Do it Better’ t-shirt. This time we wanted to try something that would really make students happy to sell back their books to Bronco Bookstore.

We thought about free soft drinks or popcorn, but when we approached Dining Services, Aaron Neilson, Interim Director of Dining Services, had a better suggestion – why

not smoothies? We could reward students for selling books to us, and build anticipation for the planned 2014 opening of Jamba Juice at the new Bronco Recreation and Intramural Complex (BRIC) at the same time. Talk about a win-win!

Facilities did a quick work order to put in a 220v outlet in the atrium to handle the smoothie machine. Aaron and his great team at Dining arranged to pick up the smoothie machine and deliver it to the bookstore. Assistant Director Sandy Cain helped our buyback team with setup and checking on the machine every morning and evening. It was a great example of cooperation between units, and students clearly enjoyed the results.

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Meanwhile in the store, with the help of the Marketing team we promoted our end-of-quarter sale with a “Go Broncos” basketball theme as we all cheered for our men’s basketball team at the NCAA fi nals.

Ultimately, our sale lasted longer than the team’s tournament run, but CPP students still must have been feeling the green and gold spirit, because clothing sales by the end of fi nals week were up 26%, and gifts were up 48%!

The results:

Winter 2013 # books bought for the store: 4011# books bought for wholesale: 2417*# rentals returned: 5974Total number of books received: 12402 Winter 2012# books bought for the store: 3944# books bought for wholesale: 3217*# rentals returned: 4821Total number of books received: 11,982

* Books not required for the spring quarter at Cal Poly Pomona

Our totals were up about 4%, but even better than that, we put a lot of smiles on students’ faces!

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Instagram ContestFoundation Marketing recently conducted the “#CPPSpirit Instagram Photo Contest.” This competition invited Cal Poly Pomona students to share Instagram photos that displayed their idea of CPP school spirit. The contest started near the end of February and wrapped up in early March with over 100 entries.

With an app like Instagram, you don’t need to be a Photoshop expert to create and share some really dynamic images. Users turn to Instagram to not only express themselves visually, but to draw inspiration from the library of over one billion photos the app has collected from users around the world. With the in-app photo effect tools that Instagram offers, such as its 19 photo fi lters or tilt-shift blur effect, the contest became more than just a photo submission, but a collection of visual art and creativity. With this, users were able to harness a greater pride and ownership in the photo they shared with the campus community.

When participants attached the hashtag “#CPPSpirit” to their photo, it entered them into the contest. Additionally, whenever anyone searches “#CPPSpirit” on Instagram, they’ll be treated to a beautiful collection of CPP school pride shown in various ways. Participants photographed everything from campus building/landscape shots to food photos at popular on-campus dining venues.

The numerous entries were narrowed down by Foundation Marketing, and then went through several rounds of voting among a select group of Foundation staff.

The winners were Liz Salazar with fi rst place, Janine Watkins with second place, and Clarice Henry with third place. Each entry displayed the essence of CPP spirit in their own unique way.

Winners won a variety AT&T gear, including a Motorola Atrix HD, a Motorola Flipside with Motoblur, and a Motorola Elite Silver Bluetooth Headset.

Thank you to all who participated!

Liz Salazar

Janine Watkins

Clarice Henry

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Bronco Bookstore 2012-2013 Survey ResultsEvery year Bronco Bookstore surveys customers and faculty, using the research and survey service of the National Association

of College Stores (NACS). These NACS sponsored surveys have been used to establish better benchmarking data and trends from year to year. The Customer Survey and Faculty Survey were both offered online right after the start of winter quarter classes, and we received 859 responses to the customer/student survey, and 127 responses to the faculty survey.

The surveys asked respondents to give their opinions in fi ve areas: Service, Textbooks, Non-Book Products, Store Attributes, and a miscellaneous category. Items under each area were ranked both by importance to respondents, and in their satisfaction with bookstore performance. There was also a prompt for open-ended responses to the questions: “What do you most appreciate about Bronco Bookstore?” “What one product or service would you most like Bronco Bookstore to carry that it does not currently?” and fi nally “what additional comments/suggestions do you have for the bookstore?”

The overall ranking in the Customer Survey was 3.71 (on a scale of 1 (lowest) - 5 (highest) compared to 4.03 last year. This year Bronco Bookstore ranked slightly behind industry average ratings on most questions, with particular strength in questions related to the store’s appearance and service. The potential areas for improvement related to competitive pricing, which is consistent with the industry. The lowest rated area

was “competitively priced textbooks” at 2.68 out of 5.

The ranking from the Faculty Survey was 3.78 compared to an industry average 4.01. The store is largely regarded as friendly, knowledgeable and helpful, but “communication regarding potential course material issues,” “convenient store hours,” and “selection of university apparel/insignia merchandise” came up as areas for improvement.

In the open-ended comments, many students requested lower priced textbooks, and more money for buyback—the perception remains among many that bookstore prices are always uncompetitive. However, students appreciate the rental option, and many comments praised the effi ciency and reliability of the store. Outside of textbooks and rush related comments, there were many requests for greater diversity in clothing options. Faculty comments were largely positive, particularly about helpful staff and a clean store.

Both surveys refl ect the current challenging environment for collegiate retailers, when price sensitivity is higher than ever and many channels exist for students to acquire course materials. The ratings and comments underscore how important it is for our store to constantly look for ways to communicate our value to the campus as a whole. For example, over the past two years, Bronco Bookstore has implemented quite a few changes to keep course materials more affordable for students, including expanding rentals, major digital initiatives like the CSU Rent Digital program, and changing sourcing and pricing strategies to make it possible to compete more with online prices. However, many of these have been ‘behind the scenes’ so students don’t know the work the store had done in this area. The opportunity here is to spread the word to students and faculty alike that we are responsive to their concerns and needs.

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Dining Services Customer Survey ResultsNear the end of 2012, Dining Services conducted a NACUFS Customer Satisfaction Survey for the Cal Poly Pomona campus community. Dining Services exceeded their goal of 1,000 survey responses with a fi nal total of 1,356. Additionally, the Bronco Student Center (BSC), Denny’s, and Los Olivos all exceeded the scores in every category versus the previous year. Here are some of the highlights from the survey:

Peets/Freshen’sSpeed of service, food overall, friendliness of staff, and freshness all scored very well comparatively.

SubwaySubway is perceived as a healthy destination to our customers. We have learned that our customers enjoy watching their food made in front of them with ingredients they choose. For these reasons, Subway continues to score very well in freshness, taste, eye appeal, nutritional content, and food overall. Surprisingly, Subway scores well on speed of service as well. This shows that our customers are willing to wait for food made their way.

KikkaKikka is also perceived as a healthy dining venue by our customers.They score very well in nearly all of the food-related categories including food overall, taste, and eye-appeal.

QdobaFreshness, friendliness of staff, helpfulness of staff, and availability of menu items rise to the top at this location. This is another location at BSC that allows for our customers to customize their entrée. The food quality of this operation is exceptional.

Round Table PizzaFood and service overall fared very well.

Bronco Student Center

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Denny’sWhat we’re doing well:

• Comfort: Booth style seating is very popular with our customers. This style seating promotes hanging out, and makes for a comfortable place to dine or study.

• Friendliness of Staff: Our team at Denny’s is trained to think “customer fi rst.” So much so, that Denny’s corporate uses our location as a training ground several times per year. Included in this training is the customer-fi rst philosophy. We receive the benefi t of this training at no additional cost to our operations!

• Cleanliness

Vista MarketIt’s diffi cult to measure an award-winning market such as Vista against other retail restaurant venues across the nation (i.e., taste, variety of menu choices, etc.). However, friendliness of staff and cleanliness rise to the top, and can be measured across all styles of service, and those are just a couple of areas in which Vista Market excels.

Los Olivos Dining CommonsWe far exceeded the scores of our peer institutions in freshness, nutritional content, value, variety, and healthy menu choices.

• Nutritional Content and Healthy Menu Choices: The implementation of our wellness center, touch-screen menus, online nutritional analysis, and our LCD menus with nutritional and allergen information at each dining platform really helped drive these scores this year.

• Freshness: The implementation of plated and garnished entrees in a restaurant style at our main servery, along with the addition of the fresh produce “burger toppin’s” bar helped us improve on this score. Moving the Mongolian Grill to the action station and using woks to cook to order really improved the perception of freshness at Los Olivos.

• Variety: Our philosophy at Los Olivos evolved from trying to provide a vast variety of food, to focusing on providing fewer items with a higher quality. There was some initial pushback on this philosophy, but our customers have come to realize that “more” is not necessarily “better.” Our scores in freshness also support this philosophy.

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Unaudited Financial Statement Highlights – February 2013

Monthly Budget

Monthly Actual

Monthly Variance

Y T D Budget

Y T D Actual

Enterprise ActivitiesBookstore (110,653) (99,314) 11,339 90,447 64,803Dining Services 147,456 97,068 (50,388) 79,409 (58,810)Kellogg West Conf. & Hotel 6,010 (13,444) (19,454) (42,193) (35,997)University Village Housing 262,397 233,204 (29,193) 331,537 490,890 Subtotal: 305,210 217,514 (87,696) 459,200 460,886

General ActivitiesFoundation Administration (87,042) (139,558) (52,516) (847,650) (788,348)Real Estate Development 866 3,077 2,211 119,595 192,970 Investments 65,518 56,270 (9,248) 376,395 1,097,119 Building Rental 10,856 69,480 58,624 84,202 98,825 Subtotal: (9,802) (10,731) (929) (267,458) 600,566

Designated Funds (83,042) (70,525) 12,517 (814,301) (376,647)

Other ActivitiesResearch Offi ce 3,763 3,553 (210) 30,104 16,768 Agriculture (29,794) 13,598 43,392 140,166 (109,308)Continuing Education (105,544) 38,080 143,624 347,364 873,301 Fdtn Programs-Unrestricted 0 65,052 65,052 0 (10,662) Subtotal: (131,575) 120,283 251,858 517,634 770,099

Net Surplus/ (Defi cit): 80,791 256,541 175,750 (104,925) 1,454,904

EXECUTIVE SUMMARYThe purpose of this article is to provide information related to the unaudited fi nancial performance of the Foundation for the month of February 2013. The Foundation generated a surplus for the month greater than budgeted mainly due to Continuing Education, Unrestricted Programs, Building Rental and Agriculture, offset by Administration and Dining Services.

ENTERPRISESSummary - For the month ended, the Enterprise operations generated a surplus below budget mainly due to Dining Services and Housing.

Bronco Bookstore – Revenues exceed are 76.1% or $68,119 short of budget mainly due to hardware and software sales, cost of goods sold is 78% inline with budgeted revenues and salaries and expenditures is 68% versus 61% of budgeted revenues.

Dining Services – Revenues exceed budget by 3.5% or $55,336 and consist of 55% from retail and 45% from board operations, cost of goods sold is 38% versus 36% of budgeted revenues. Salaries and expenditures is 56% versus 55% of budgeted revenues. Retail revenues exceed budget by 5.8% or $48,142, cost of goods is 39% versus 36% of budget and salaries and expenditures are 59% versus 58% of budget generating a surplus of $15,510 versus budgeted surplus of $48,611. Board operation revenues exceed budget by 1% or $7,194, food costs are 37% versus 35% of budget, salaries and expenditures are 51% versus 50% of budget generating a surplus of $80,749 versus budget of $100,855.

Kellogg West Catering/Dining - Revenues are 90% or $10,394 short of budget, cost of goods is 26% versus 32% and salaries and expenditures are 104% versus 90% of revenues generating a defi cit of $27,839 versus a budgeted defi cit of $22,330

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Kellogg West Conference Center & Hotel – Revenues are 71% or $36,903 short of budget and salaries and expenditures are 115% versus 95% of budget, generating a defi cit of $13,444 versus the budgeted surplus of $6,010. University Village - Revenues exceed budget by 0.4% or $3,106, expenditures are 73% versus 69% of budget generating a surplus less than budgeted. We budget 30% occupancy during the summer and realized 35% occupancy and 95% occupancy during the academic year and are realizing close to 100%. GENERAL ACTIVITIESGeneral Activities include administration, rental operations, real estate development, investments and faculty staff housing reported a defi cit in line with budgeted.

DESIGNATED EXPENSESFor fi scal year 2012-13 Designated Funds generated a defi cit of $376,647 versus a budgeted defi cit of $814,301 due to savings across all programs.

OTHER ACTIVITIESSponsored Research year-to-date 2012-13 generated a surplus of $16,768 versus a budget of $30,104; indirect revenues are less than budget due to direct grant expenditures were under budget by 10.63% or $874,700 offset by an effective rate of 12.08% versus the budgeted rate of 10%.

Agriculture-Aid-to-Instruction year-to-date 2012-13 revenues are 89.45% or $233,724 short of budget, cost of goods is 21.4% versus 22.5% of budget and payroll and expenditures are 84.1% versus 71.2% of budget generating a defi cit versus a budgeted surplus due to the activities in Agronomy Farm, Arabian Horse Unit, Farm Store and Fruit Industries offset by the surplus in the Pine Tree Ranch due to a sales of avocados and lemons.

Continuing Education includes nine programs from the College of the Extended University, College of Engineering and College of Science. Revenues for the fi scal year 2012-13 exceed budget by 28.6% or $632,750; payroll and expenditures are 69% versus 84% of budget generating a surplus in excess of budgeted due to the Certifi cation Programs, English Language Institute.

Foundation Programs-Unrestricted includes the activities that are not third party donor imposed stipulations. Revenues for the fi scal year 2012-13 are 83% or $116,056 short of budget and expenditures (excluding Transfers to the University # 7344) are 84% or $105,393 short of budget generating a defi cit versus a zero budget. Overall Foundation Programs (unrestricted and restricted) revenues exceed prior year by 13.9% or $1.0 million and expenditures (excluding Transfers to the University # 7344) are 97% or $155,750 short of prior year generating a surplus of $3.0 million versus prior year surplus of $1.9 million.

If you have any question or need additional information, please contact David Prenovost at dfprenovost@csupomona.edu or call (909) 869-2948.