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Announcements for Faculty and Staff MeetingsProvost to Give Keynote Address at Fall 2011 Technology and Learning Faculty Conference. The Technology and Learning group is proud to announce Provost Darryl Tippens will give the keynote address at their fall conference for faculty. Provost Tippens will kick off the half-day conference, which will showcase Pepperdine faculty who utilize iPads and blended learning models, to enhance student learning. The conference will be held on Wednesday, September 14, 2011 at the Malibu Drescher campus. For more information about the conference contact Hong Kha at [email protected].
Pepperdine Joins Sakai Foundation. Pepperdine University has joined the Sakai Foundation Partners Program, a worldwide organization that focuses on creating technology that enhances teaching, learning, and research globally. Being a part of this foundation gives the University a more active role in the Sakai community. Information Technology's Jonathan See and Gerard Flynn will serve as representatives for the University. To learn more about the partnership with the Sakai Foundation click here to read the press release.
IT Raises Funds for Victims of the Earthquake and Tsunami in Japan. In the aftermath of the recent earthquake and tsunami in Japan, Information Technology sponsored a fund drive for the American Red Cross of Greater Los Angeles. Donations were collected by IT staff during the last weeks of March. To date the total funds collected are $938. Thank you to those who generously donated to the fund. Please take this opportunity to update or create an earthquake kit, visit http://72hours.org/build_kit.html for more information.
1 Information Technology Activity and Status Report, April 2011
Information Technology Activity and Status Report
April 2011
Contact InformationTechnology
Anytime Support Desk
Available 24 hours a day, 7 days a week
(310) 506-HELP (4357)or (866) 767-8623
Technology and Learningfor Faculty
http://services.pepperdine.edu/techlearn/
Office of the Vice Provost and Chief
Information Officer
(310) 506-4501
Request IT Services
http://services.pepperdine.edu/it/forms
Faculty Encouraged to Attend Blended Learning Workshops. In response to the popular webinar on blended learning hosted by the Technology and Learning group, follow up workshops will be offered in the coming months. These workshops will give faculty a more hands-on experience with blended learning, and will be offered at the West Los Angeles and Malibu campuses.
• May 13 – Blended Learning Course Redesign. In this session get the basics of course redesign and learning outcomes associated with blended learning. Click here to sign up for the Malibu workshop or the West Los Angeles workshop.
• May 27 – Blended Learning Tools and Technologies. This session will showcase the specific technologies used in blended learning programs as well as support resources for these tools. Click here to sign up for the Malibu workshop or West Los Angeles workshop.
• June 24 – Blended Learning Academic Integrity and Copyright. With many emergent technologies that encourage sharing and collaborating among peers, what is being done to protect and ensure academic integrity? This session will discuss this and other topics on copyright issues and laws. Click here to sign up for the Malibu workshop or West Los Angeles workshop.
Technology and Learning Hosts Webinar on Teaching with Social Media Tools. Social media tools, such as Twitter, Facebook, Yammer, and YouTube are forever changing how students learn and interact with faculty and each other. With the increased interest in these new technologies how does the academic community harness the power of these tools to improve teaching and learning? The Technology and Learning group invites faculty to participate in a webinar on Using Social Media for Teaching and Learning. This sponsored webinar will help participants understand social media and show how to use them to improve engagement and collaboration among students. IT purchased a site connect license and will stream the webinar live on Monday, April 25. Register now to attend in Malibu or West Los Angeles.
Administrative Support for SchoolsStudents Share Their Thoughts on Technology. This month all Pepperdine first-year and senior students were asked to participate in the 2011 EDUCAUSE Center for Applied Research (ECAR) survey. Students were asked about the technology they own and how they use it on campus and at home. Information was gathered about how skilled students believe they are with technologies; how they perceive technology is affecting their learning experience; and their preferences for technology in courses. Similar to the TechQual+ survey, the results of this survey are used to inform Pepperdine's technology priorities and initiatives. For more information about the study visit www.educause.edu/ECAR/Reference/StudentStudy. Information Technology will share the results when they are available.
Students Print Wirelessly With GoPrint. Just in time for finals students can now easily take care of last minute printing wirelessly with GoPrint. The GoPrint program allows students to send their printing documents wirelessly from their laptops to any Pepperdine campus computer lab. In order to take advantage of the wireless printing, students must visit the GoPrint page for step-by-step instructions on how to setup their computer.
2 Information Technology Activity and Status Report, April 2011
IT Approves Plans for New Smart Classrooms. Information Technology's Leadership Council approved funding for the installation of a smart classroom at the School of Law and the School of Public Policy. These smart classrooms will showcase and promote instructional technology. IT hopes these classrooms will encourage more faculty members to use technology to enhance teaching and learning. Once these smart classrooms are completed, each of Pepperdine's five schools will have a smart classroom. IT will regularly update the Pepperdine community on the progress of this project.
Administrative Support for the UniversityDepartmental Liaisons Give Feedback on Canon Copiers. Last month, 66 departmental liaisons responded to the Canon copier satisfaction survey. Thank you to all who participated in the survey. Based on the responses, one of the improvements Information Technology will make is to add a new functionality to all new copiers that allows individuals to scan a document and send it to an email account. For additional information or questions about the Canon Copier refresh project, please contact Ory De La Rosa at [email protected].
Photocopy Rate Adjustment Coming this Summer. At the beginning of fiscal year 2009, Information Technology lowered the photocopy recharge rate from 6 cents to 5.4 cents per black and white impression to minimize the impact of the campus-wide budget reallocations on schools and departments. It is now necessary to adjust the rate back to 6 cents so as to operate a fiscally-sound copy service program. The University Management Committee has approved the rate adjustment and the rate will be brought back up to 6 cents per impression effective August 1, 2011.
Infrastructure, Systems, and Networking UpdatesFaculty and Staff Learn to use New Cisco Telephone System. In March, more than 50 Graziadio School of Business and Management faculty and staff participated in IT's Cisco telephone system training sessions and are beginning to use the new features. In the coming months, Graduate School of Education and Psychology (GSEP) faculty and staff will be invited to preview the features of the newly installed telephones. The Cisco system combines voice, video, and web conferencing, and allows colleagues to communicate and collaborate with instant messaging, quick audio and video conferencing, and desktop sharing.
Internet Speed Increases on Malibu Campus. When connected to the Pepperdine network faculty, staff, and students in Malibu should notice an increase in their Internet speed. As a result of data collected in the 2010 TechQual survey, Information Technology recently doubled Internet bandwidth on the Malibu campus. In addition to improving bandwith, Network Engineering staff are upgrading wireless coverage on several Pepperdine campuses. The Center for Communications and Business, Seaver Academic Complex, the Pendleton Learning Center, and the School of Law have already been upgraded along with the Encino and Irvine campuses.
3 Information Technology Activity and Status Report, April 2011
Administrative Support - Software ToolsPeopleSoft Assessment Complete: Thank You Faculty and Staff. During the second week of February, nearly 100 Pepperdine students, faculty, and staff participated in the SunGard PeopleSoft Assessment to help Information Technology better understand how the system is being used at the University, and in particular how it can better serve each individual job or department function. Information Technology administration would like to thank all faculty and staff who participated in the assessment. To learn more about the use of PeopleSoft at Pepperdine, contact Michael Lucas at [email protected].
4 Information Technology Activity and Status Report, April 2011
Benchmarks and AccountabilityAnytime Support Desk. During March 2011, there were 2,746 requests for support managed through the Anytime Support Desk. Of these requests, 76 percent were resolved within two days and 97 percent were resolved in fewer than five days. The average wait time for individuals calling the Anytime Support Desk was 48 seconds. Eighty-nine percent of requests were resolved by the Anytime Support Desk on the first call.
Online Requests. In March 2011, there were 235 additional requests for support managed through online web request forms. The top two types of online requests were: audio-visual service (99) and network resources request (37).
Anytime Support Desk User Survey Results for March 2011. Through an automated feedback process, all Anytime Support Desk callers have the opportunity to complete a web-based satisfaction survey. In March 2011, 297 (12%) of 2,459 survey requests sent to customers were submitted. The four-question survey uses a “1 to 5” sliding scale with “4.00-5.00” equal to Excellent.
Month ResponseRate
OverallSatisfaction Competency Customer
ServiceResolutionTimeliness
January
February
March
12% 4.57 4.61 4.49 4.60
12% 4.56 4.66 4.36 4.66
12% 4.53 4.62 4.38 4.60
Staff Support by Major Area. All Pepperdine IT staff allocate their day-to-day efforts using client, project, and task codes; using this data, total division-wide staff effort for March 2011 was distributed as follows:
University Administration Support 1,563 hours 9.69% $67,918.77
Colleges, Academic Affairs
University-Wide, Common Services
IT Administration and Management
General Overhead (Leave, Holiday)
Total:
3,425 hours 21.24% $86,808.17
5,121 hours 32.00% $207,829.17
3,447 hours 21.37% $121,792.38
2,569 hours 15.93% $90,018.37
16,124 hours 100% $574,366.86
Support for Schools. Pepperdine IT staff effort provided to Pepperdine schools is as follows:
Month Seaver GSBM GSEP SOL SPP
January
February
March
53.31% 22.42% 20.59% 0.88% 2.80%
50.37% 26.68% 18.48% 1.72% 2.75%
56.14% 20.84% 19.56% 1.18% 2.27%
How to Subscribe to this Report. If you would like to be added to the distribution list for this report, please contact Tiffany Yu, communications specialist, at extension x4139. The Monthly IT Status Report archive is available online at services.pepperdine.edu/it/about/status-reports.htm.
5 Information Technology Activity and Status Report, April 2011
