April 18 - Globalvia 3 April 16 18 p.5 p.18 p.12 p.38 p.42 p.52 About our ... to the pension funds OPTrust, PGGM and USS. ... platform such as PC Windows, MAC OSX, PC Linux,

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OUR CONCESSIONS

Ruta 27 is an“essential Costa Rica” company”

THE OTHER SIDE OF THE EMPLOYEE

Interview to Jorge Bolaños

C.S.R.

Very special visitof the children

of FRM Schools

is a new full member of ASECAP

SHAREHOLDER STRUCTURE

Túnel d’Envalira

Globalvia releases

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About ourCOMPANY

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TechnicalTRIBUNE

The other sideOF THE EMPLOYEE

LEGAL NOTICEThe informationcontained inthis newsletteris the propertyof Globalvia Inversiones,S.A.U. Itsdisclosure by anymedium to anypersons outsidethe company isprohibited unlessthe company’sexpress consentis obtained in accordancewith therelevant internalprocedures.

GETTING TO KNOW USbetter

CORPORATESocial Responsability

About ourCONCESSIONS

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The sale of the shares of Global-via has now been completed.

On March 17, FCC and Bankia signed the sale of 100% of Globalvia shares to the pension funds OPTrust , PGGM and USS.

The signing took place at Globalvia Headquarters in Madrid and is the culmination of a long sale process that has required considerable efforts and involvement from all the employees of the Group.

The transaction was announced in October at the same price previously agreed by FCC and Bankia – 50% of the shares each- with Malaysian government strategic investment fund Khazanah Nasional Berhad, an

operation finally materialized with the three funds.

With this sale, Bankia could enter up to € 210M in a deal that strengthens its liquidity and capital and repre-sents a further step in the dives-tment of its portfolio.

For FCC, this sale was a part of a range of divestments included in the Strategic Plan 2015, which brought about € 2.000M revenue.

The price of the sales transaction was structured in several installments and initial € 166M was at the time the transfer of shares is formalized.

In addition, there was another defe-rred payment in the first half of 2017,

which could reach up to € 254M, depending on the valuation of the company at the time of conversion of the bond.

This operation happens after the funds decide to exercise their pre-emption rights, as a consecuence of being holders of a € 750M converti-ble bond into shares of the company.

Thank you everybody for making it possible!l

Globalvia releasesshareholder structure

About ourCOMPANY


Globalvia’s commitment to Smart Cities

On 15 March Globalvia, together with the Spanish Federation

of Municipalities and Provinces (FEMP), Typsa and Valoriza Servicios Medioambientales (part of the Sacyr Group) took part in the conference "Smart Cities: Innovation in Trans-port, Water and Energy", organised by Executive Forum and sponsored by Globalvia.

The conference was held in Ho-tel Meliá Castilla in Madrid. The speakers at the event included experts in the Smart Cities sector, such as Rafael Díaz-Regañón, General Manager for Organisation and Re-sources at FEMP; Guillermo Albrecht of the Infrastructure Management Division of Typsa; Carlos Marín, Head of the Guadalajara project at Valoriza Servicios Ambientales of the Sacyr Group; and Daniel Quintero, Head of Railways at Globalvia.

Participants shared their experiences and predictions on the development of smart cities with those attending the event. Among the issues covered

the same number of people on wheels than on rails." He also pointed to the capacity of light trains to convert the energy produced on braking into electricity.

Daniel Quintero outlined the TRAM experience in Barcelona, where following a process of analysis and monitoring, energy improvements have been identified and new lines of action have been planned in the area of operations, infrastructure and the rolling stock itself.

Finally, he highlighted the benefits offered by means of transport such as light trains or trams in aspects such as developing urban integration, respecting the environment, promo-ting trade, decongesting roads and remodelling and improving streets.

Globalvia's participation in this industry event is a further step in the company's commitment to boosting these models of urban development, which are also being promoted by other bodies of which Globalvia is an

active member, such as PPP for Ci-ties, run by IESE as part of an UNECE programmel

were economies of efficiency and innovation in the local public sector, transport solutions that could make these smart cities efficient and/or examples of smart management for urban infrastructures.

Globalvia's contribution, presented by Daniel Quintero, looked at light trains as a solution tailored for smart cities.

"A smart city has to be an efficient city that is economically, socially and environmentally sustainable", explai-ned Daniel, pointing to the Barcelona trams as an example of an ideal means of transport for achieving energy efficiency in smart cities.

He noted that energy consumption, above all of oil derivatives, has been growing year after year. This depen-dence has a great impact at local, national and global level. To deal with this reality, he expressed his com-mitment to the use of electric public transport, arguing that "10 times more energy is needed to transport

Above and below: Daniel Quintero.

About our COMPANY


Globalvia has renewed its Integrated Management System Certificationuntil 2019

GlobalApps and GlobalTravel: a reality at last

Globalvia Group has successfu-lly reached the External Audit

of AENOR renewing the ISO 9001 (Quality), ISO 14001 (Environmental Management), OHSAS 18001 (Health and Safety at Work) and UNE-EN 13816 (Passengers Public Transport, in Tranvía de Parla) Certifications until 2019.

During the External Audit process, which has been carried out in the second half of January, seven of our Concessions were visited and the rest of them were analyzed remotely.

A new milestone of the Group mul-tisite certification is the expansion of the Health and Safety at Work (OHSAS 18001) scope to Autopista

Part of the Globalvia Continuous Improvement Plan, GlobalTravel

and GlobalApps are finally a reality.

Globalvia is aware that its emplo-yees’ daily activities cannot be bound to the physical office space as there is often a need to access business in-formation from another employment centre or even from home.

Hence, a major advantage offered by these two tools is the capacity to access both platforms from any loca-tion worldwide, and work as if being physically in the office.

GlobalApps is the result of efforts made to endow Corporate emplo-yees, as well as other employees that already had access, for example, to SAP BPC through VDESK and RDP, with access to all corporate services and information at any time, globally.

Thanks to this new platform, it is

del Aconcagua, Autopista del Itata, Ruta 27, Chile Delegation and Tranvía de Parla.

For its part, Autoestradas XXI, fo-llowing a stand alone model - certi-fication independent of the Group model - has renewed also its certifi-cations ISO 9001 and ISO 14001.

This milestone is now real thanks to the effort of all of us and, specially, thanks to the commitment of the Ge-neral Managers and the IMS Respon-sibles of all the Group Subsidiaries.

We‘re on the right truck!l

possible to easily and safely access the various services and tools that are used on a daily basis, such as network files, Office tools, Acrobat, GlobalNet, Delfos, Workspace, Glo-balTravel, Navision, SAP BPC, Epsilon, Calendario 360 as well as any other program used in the office.

In order to access GlobalApps, you simply need to be connected to a network, via cable, wifi or 3G/4G connection using any device and/or platform such as PC Windows, MAC OSX, PC Linux, HTML5 compatible Web browser, iOS devices (iPhone and iPad) and Android devices.

The tool is very simple and intuiti-ve. In the case of computers, the programs are presented in the same manner as if they were installed lo-cally. In the case of smartphones and tables, a launcher is provided similar to an app store, executing them with a simple click.

Furthermore, GlobalTravel, the new travel portal of Globalvia, came into production on Monday 8 February allowing Corporate employees to process their travel requests and expense reports in a much easier, comfortable and intuitive manner.

This tool replaces the Navision Travel and Expenses module, which is no longer operational, and offers new features compared to the latter such as ease of use, more intuitive and user-friendly design as well as the possibility of acting on behalf of users and delegating approvals, among others.

Finally, it should be highlighted that thanks to the technical development of these tools there is a possibility of extending them to the Branches and Concessions in futurel

About our COMPANY

About our COMPANY


Globalvia joins the fight against tobacco

In order to promote healthy habits in the company, Globalvia has

decided to offer employees that smoke a tobacco detoxification and withdrawal program organized by specialists from the Spanish Cancer Association.

The phase prior to therapy consists of a psychological assessment based on a personal interview and medical consultation plus a co-oximeter; method that determines the level of carbon monoxide in the body.

The therapy, organized in groups of at least eight persons, is divided into

ten two-hour sessions over a period of three months. These sessions take place in the offices and are mana-ged by the two AECC professional profiles: the medical profile and the psychological profile. The content of the sessions is aimed at the use of strategies and learning techniques in various useful areas in addition to the possibility of pharma treatment. The specialists follow-up on patients during and up to one year after the therapy on a regular basis. After this one-year detoxification period, Glo-balvia will refund any possible phar-maceutical expenses if successful.

This initiative has encouraged Global-via and the AECC to sign a coopera-tion agreement on CSR. Thanks to this agreement, Globalvia supports the Corporate Health and Solidarity Program of the AECC in order to con-tinue transmitting good healthy life habits to employees through training sessions.

The success and warm welcome of this initiative has raised interest in some of our concessions. For exam-ple in ACEGA, where a very similar action was arranged in cooperation with the Tobacco Use and Addictive Disorders Department under the Faculty of Psychology at the Santia-go de Compostela University. The characteristics of the program are very similar to the therapy carried out in Corporate: ten weekly group sessions, two of them for the initial assessment and the remaining eight sessions focused on establishing gui-delines to achieve the objective, that is to quit smoking. These sessions are presential and have an approximate duration of one hour. They also have a personal follow-up during therapy of one year.

Only what you do not attempt you cannot achieve!l

About our COMPANY


THIS SECTION, WHICH IS NOW TWO YEARS OLD, AROSE IN ORDER TO BRING TOGETHER AND INTEGRATE ALL OF THE EMPLOYEES OF THE GLOBALVIA GROUP.

THE OBJECTIVE IS TO INTERVIEW ALL OF THE DEPARTMENTS OF CORPORATION, DELEGATIONS AND CONCESSIONS SO THAT WE GET TO KNOW OUR COLLEAGUES BETTER, KNOW WHERE THEY WORK AND ARE AWARE OF THEIR DAY-TO-DAY ACTIVITY, SINCE THEIR WORK IS IMPORTANT TO THE COMPANY, WHEREVER THEY ARE, ANYWHERE IN THE WORLD.

WE ARE ACHIEVING THE OBJECTIVE, STEP-BY-STEP!

1. WHAT ARE THE MAIN FUNCTIONS CARRIED OUT BY HUMAN RESOURCES? HOW DOES HR ADD VALUE TO THE COMPANY?HR consists of various roles that ul-timately define people management policies, ensuring their alignment with the company's strategy and ensure their implementation in Cor-porate and Group companies.

At Globalvia, HR is divided into three areas:

HR Administration and SIRH (HR In-formation Systems), which provides a critical function in the management of HR at Corporate and the various Group Companies. These functions are carried out based on criteria uni-fication and use of a single IT tool for

HR management, increasing process management efficiency, implemen-ting improvements, better adapta-tion and global solutions, while facili-tating and optimising decision taking processes with an HR Dashboard of the entire company.

Talent Management, which manages the selection processes on behalf of Corporate, Branches and mana-gement levels in the Concessions as well as the training and develop-ment, appraisal, remuneration and company organisation policy and plans.

The Employment Relations De-partment provides labour-related legal advice to the various Conces-sions and offers support for adopting Business decisions in order to avoid or minimise contingencies or emplo-yment level conflicts. In addition, it manages the negotiation on behalf of the different Globalvia Group Companies, of collective agreements or during restructuring processes. It is probably the HR area that is most in touch with day-to-day business, specifically with regards to its emplo-yee relations.

2. BRIEF HISTORY OF HR AT GLO-BALVIAWhen Globalvia was incorporated in 2007, as in many other companies,

HR fell under the Financial Mana-gement. It was only in 2010 when it started to report directly to the Chief Executive Officer.

Since then, HR has experienced some changes. In the beginning, HR was linked to the Information Systems department, forming a joint area; it was not until 2014 when both departments split and HR was placed under the HR, Communication and CSR Department, headed by Belén Castro.

Today, HR is established and con-solidated, although it continues committed to new policies that entail the alignment of profiles with the Company's strategy and continuous improvement of its own processes from a spirit of service to business and towards the persons that com-prise it.

3. COMPOSITION / STRUCTURE (PERSONS AND BRIEF CV)HR, Communication and CSR Mana-gement. Belén Castro holds a degree in Management and Business Admi-nistration by CUNEF. She has over 25 years of experience in the financial sector and two in Human Resources. She joined Globalvia in November 2011 as deputy Financial Manager, later assumed responsibility for the Management Control Department

Human Resources team.

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Human Resources interview and finally, in June 2014, she became the Head of HR, Communication and CSR.

HR and SIRH Administration. Daniel Paniagua is a graduate in Employment Relations by the Carlos III University of Madrid and joined Globalvia in 2011. He has fifteen years of experience in HR manage-ment, eight of them as a technology HR consultant at Castilla Software Group, implementing and developing custom HR software solutions for public and private companies.

Arturo de Benito is a graduate in Business Science by the Compluten-se University of Madrid. He joined Globalvia in 2010 after 10 years working for Marsans in the Financial and General Services area, initially in the Media Department and later as HR Administration manager.

Talent management. María Porta has a degree in Law by ESADE and has over eight years of experience in HR projects. She joined Globalvia in 2012 after four years working as a Human Capital consul-tant at Deloitte.

Elena Villaro holds a degree in Law by the University of Zaragoza and a diploma in Graphology, having specialised in Graphology applied

GETTINGTO KNOW US

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to personnel selection. She joined Globalvia in 2014 after completing a Master in Human Resources at the Garrigues Studies Centre.

Labour Relations Department. Álvaro Mena has recently become the head of the Labour Relations De-partment, after the recent departure of Ester Alonso.

Álvaro is a lawyer and is officially part of the Department since Fe-bruary although has been working as external support since May 2015. Be-fore joining Globalvia, Álvaro worked in London for Eversheds LLP and later for Eversheds Nicea in Madrid.

Álvaro is a graduate in Law by the University of Seville and in 2015 was a finalist in the "IV Premio Jóvenes La-boralistas 2015" (2015 Young Labour Lawyers Award) organized by the "Foro Español de Laboralistas" (Spa-nish Labour Law Forum - FORELAB).

FORELAB is an association inde-pendent from any political party, employer association or trade union, formed by leading lawyers and legislators, working in the field of Labour Law, representing Spanish labour lawyers. In order to promote research and development in the scope of Labour and Social Security Law, FORELAB organises this award given to the author of the labour law paper that obtains the highest quali-fication granted by a Jury of experts selected by the Executive Committee and consisting of Magistrates from the Constitutional Courts and the Supreme Court after passing several tests.

Álvaro took part in the last edition convened last year with his pa-per "Estudio Jurídico del concepto <<Tiempo en el Trabajo>> en el marco legal español y el marco legal de la

Unión Europea" (Legal Study of the <<Time at Work>> concept within the scope of the Spanish legal framework and of the European Union) and was selected as one of the finalists in the award receiving the corresponding diploma from the Illustrious School of Lawyers of Madrid (ICAM).

4. ORGANIZATION AND PLANNING (WORK STYLE, TASK DIVISION, SPECIFIC FUNCTIONS FOR EACH PERSON, ETC.)SIRH functions include administration and continuous improvement of the single HR management platform both in Corporate and other companies, as well as the communication channel management via web between com-pany and employee and the exploi-tation of information through ratios and alerts in the HR Dashboard, grouping all employment-related data from the various companies in a single tool and database.

HR Administration includes on one hand Internal Customer management (personal insurance, social bene-fits, application management, etc.), and on the other, more technical tasks related especially to the HR management IT tool (payroll mana-gement, Social Security payment or contribution files, for example) and, naturally, work, reporting/reception of information and joint cooperation with the Corporate Departments concerned, Branches and Conces-sions (basically everything that might have to do with salary costs and Personnel management, budgets, payroll accounting records, IRPF Tax information, etc.).

We carry out a highly diverse range of Talent Management tasks and there are periods during the year in which selection processes can take a large part of our time and others when, in turn, we are initiating or closing performance appraisal pro-cesses, planning training activities or producing reports for our investors/shareholders on the progress of the organisation.

The Labour Relations Department works hand in hand with each Bu-siness Unit, offering labour-related

legal support on strategic decisions that may have an impact on busi-ness management, or implementing essential legal processes. We also work very closely with concessions, when they require legal advice on labour-related matters while taking decisions or in labour relations ma-nagement.

In addition, we are also involved in procedures that require collective negotiation, ranging from collective agreements of Group companies to restructuring processes, when necessary, and substantial collective modifications.

Furthermore, we monitor the fulfil-ment of labour regulations throug-hout the Group, through periodic reporting and daily contact with our concessions. And we are part of the Regulatory Compliance Committee, where we report the most significant labour contingencies that have occu-rred every six months, and the action plans to minimise the impact of such contingencies to the business, when necessary.

Finally, we support the Business Development Department, with the management and coordination of labour due diligence reports and, if necessary, we then analyse and propose the strategy, from the local labour legislation perspective, in or-der to merge the acquired Company.

5. GENERAL EXAMPLE OF EACH ACTIVITY: NEGOTIATION OF THE COLLECTIVE AGREEMENT, SELEC-TION PROCESS, DEVELOPMENT OF HR ADMINISTRATION PLAT-FORMS, PAYROLL, ETC.At HR Administration, a summary of the activities that we carry out each day may include: Social Security Affi-liation Movements, constant upda-ting of data in the HR tool, handling

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Álvaro Mena is collecting his diploma.

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of social insurance, social benefits, exempt income, applications (modi-fication of personal, banking data, absenteeism, advances, donations...), IT/Maternity/Fatherhood processes/occupational accidents, payroll cal-culation and payment, reports (costs invoicing, accounting information, donations, IRPF Tax information), Social Security contributions, etc.

All processes that we carry out at Talent Management involve other departments and areas in the company. With regards to selection processes, it is always a challenge to define a complicated profile that needs to be found. And the truth is that we are delighted to say we have improved our ratios and managed to cover some processes in 2015 with excellent candidates within 3 weeks. Other collaborators in the organi-sation have helped by providing magnificent profiles.

At Labour Relations, as already mentioned, we go hand in hand with the Business. We also support Talent Management in matters such as expatriation, implementation of remuneration policies, etc. The truth is however that our main role is per-formed in relation to the Business, either at collective negotiations (of different kind, as we have seen) or providing labour-related legal advice (preferably preventive) for the ma-nagement of operations that may or should impact the labour conditions of our employees.

6. RELATION WITH THE CONCES-SIONSSIRH implies daily contact with concessionaire companies, funda-mentally for resolving inquiries from users of the various concessions by providing them, through different means of communication, alternative solutions and configurations regar-

Human Resourcers interview


Human Resources team.

ding the HR management s IT tool, as well as by obtaining the necessary instructions and information for alig-ning the execution of processes and other management activities, based on the premises defined by Corpo-rate and considering the particular circumstances at each location.

Furthermore, HR Administration is continuously exchanging information with Concessions and Delegations in terms of salaries of relocated personnel.

At Talent Management we try to visit the concessionaires at least once a year. In addition, there are concessions that need to be visited more frequently (due to the im-plementation of specific projects). We provide support for various HR processes, ranging from managing a selection process of a Manager or senior management function, help to defining the training plan, adapt the assessment policy or propose salary policy improvements.

At Labour Relations we maintain an on-going, close and direct relation with the concessions. It is a pleasure to work with our colleagues in the concessions, regardless if part of the structure or operations. It is always nice to work with and visit them. They have in-depth knowledge of the business, a high degree of com-mitment with the Organization and we always learn from them. It is not possible to provide a good service to our Companies if we do not know them. The perspective of the busi-ness and its needs changes radically when you invest time in learning about it with those that execute it each day.

7. EXTERNAL RELATION WITH OTHER COMPANIES OR STAKE-HOLDERS

The suppliers that we work with at HR Administration are, in addition to the Castilla Group (supplier of the HR tool), basically Brokers and Insurance Companies of the various policies (health, life, accident and travel assis-tance), Facta Solutions, who carries out several processes on our behalf at the Tax, Treasury or Social Security Offices, Edenred, who works with us on flexible remuneration and other social benefits, or KPMG who, among other things, manages exempt income for services rendered abroad as per section 7.p) of the Income Tax Act.

Team work with the different suppliers is essential in maintaining the various HR management tools as well as web solutions that comprise the SIRH. Program adaptation to the various regulatory requirements implies the continuous develop-ment and adaptation of these tools. We work with multiple suppliers in search of these solutions, such as Prodware, GrupoCastilla Software, INDRA, etc.

At Talent Management we work very closely with suppliers of English lessons and the Reception service. We are also in touch with Capman (our English exam provider) as well as various universities and business schools for grant programs. We also work with external consultants when needed in projects such as remune-ration studies and employee surveys, and analyse the best training to offer with them.

At Labour Relations, we often work with local consultants. The De-partment has a head Office and, furthermore, each Concessionaire Company has its own external labour advisor selected and appraised by Labour Relations and the head of HR of each concession (or position

assuming these functions when the HR manager function is not defined). The Department is frequently in touch with these local consultants; a relation that is based on trust and is results oriented.

In investment projects, we normally work with labour consultants other than those that comprise our local external teams, coordinating and ma-naging the labour due diligence re-port and later with advisory services for the integration of the Company.

In Summary, the Labour Relations Department has over the years crea-ted a trusted network of local labour consultants that have an in-depth understanding of our business and provide excellent support for usl

Team work with the

different suppliers is

essential in maintaining

the various HR

management tools as

well as web solutions

that comprise the SIRH.

Human Resourcers interview



Globalvia Ruta 27 is an“essential COSTA RICA” company

Sustainability, Innovation, Social Progress y Costa Rican Origin.

This distinction seeks to position Costa Rica as a well-known place, apart from its natural beauty, for its high technological and innovational industry and its capacity of exporting high-quality products. All of this is possible thanks to the talent and entrepreneur spirit of its people.

“Having the Country Mark means for us, on the one hand, an honor and, on the other hand, a huge responsibility because we have to keep working by following the highest quality stan-dards. We can proudly say we are essential COSTA RICA”, said Gastón Oróstegui, Globalvia Ruta 27 General Manager.

Congratulations to the entire Glo-balvia Ruta 27 team!l

Globalvia Ruta 27 has been awarded with the Country Mark

“essential COSTA RICA”, after a high-excellence-level valuation focused on planning, leadership, participation in value chains and y continuous improvement.

The evaluation process was carried out on November 2015 and it was overtaken by Ruta 27 thanks to the compliance of the Country Mark key values, which are known nationa-lly and internationally; Excellence,

About ourCONCESSIONS


Eight major projects that show the commitment of the Autopista del Aconcagua to improving Route 5 North

The Autopista del Aconcagua is executing important projects

and works that will directly benefit over 20 million users that travel on it each year, as part of the concession improvement process.

The Improvement Plan of this con-cession consists mainly of trans-formation projects from urban to standard highway of the first 15 kilo-metres in Route 5 North, the change to Free Flow collection system at the Lampa Toll and the construction in the interurban area of a new access to the town of Pichidangui as well as the replacement of the La Calavera, Quilimarí and Totoralillo bridges.

Not an easy challenge. These are pro-jects that must be executed simulta-neously; this implies much coordi-nation between our interdisciplinary teams and strategic leadership to ensure that unexpected situations and interferences are managed in a timely manner.

In addition to these, three new projects will be kicked off in the near future: Regulatory Safety I and II - consisting in the construction of seven pedestrian walkways in high demand sectors -, new Serviceability Works - three new junctions to the concession - and the construction of anti-vandalism fences at multi-level

junctions.

In addition to these projects un-dergoing execution, we should also include the Improvement to the Las Chilcas Slope, works that were opened to traffic in December 2014 all its services being fully operational, after a 45 million Euro investment. These works allowed increasing road safety standards of a sector that registered considerable congestion and accident levels.

All these investments had been ten-dered and later awarded by the Au-topista del Aconcagua to different companies. Thanks to the multidisci-plinary approach of Globalvia, these works and projects are currently in execution where (in addition to the construction phase) special focus has been given to communication components, in order to maintain users, communities and authorities informed on the progress of the works, generating relationship strate-gies with these agents to anticipate and face eventual controversies.

This ambitious Plan represents a great and attractive challenge for the entire team, as it means carrying out important works simultaneously; this reflects on the commitment that Globalvia Aconcagua Highway has with Chile and its development.

JOINT WORK WITH THE STATEChile has an innovative mechanism for processing new investments, allowing concessions, during their production phase, to develop impro-vement works with the State. These projects once declared of public interest, can make use of several mechanisms to rebalance such as: increase fees, direct payment, new tolls or collection porticoes using Free Flow technology, extension of concession periods or a combination thereof.

In the case of the Autopista del Aconcagua, conditions were agreed whereby the Concessionaire assumes the investment required for the Con-cession Improvement Plan, using the combined mechanism of fees, new Free Flow payment porticoes and an

extension of the concession deadline. If after the new concession deadline, should some investment amount still not have been compensated by the State, it may make a direct final payment equal to the outstanding balance.

This Improvement Plan executed by Autopista del Aconcagua is one of the most important developed in the Chilean concessions system, with an investment in works exceeding 250 million Euros and if we consider the amounts until the end of the conces-sion, between construction, changes in services, inspection and control of works, insurances, guarantees and production costs, the total value will reach 450 million Euros.

The following is a brief description of each one of the works in stages 1 and 2 of the Improvement Plan:

1. LAS CHILCAS SLOPE IMPROVE-MENTProject designed to raise road safety standards in the Las Chilcas Slope, 50km to the north of Santiago;


About our CONCESSIONS


location that historically registered important congestions and serious traffic accidents. It translated into the inclusion of a series of new works such as a 480m long viaduct, segre-gation of surfaces using concrete ba-rriers of high containment power, pa-ved berms, emergency lane for heavy vehicles and a new fully lit multi-level junction in the Meiggs sector, among others. This intervention significantly increased road capacity, by virtue of the geographic and environmental complexity of the area, improving the slopes and curve radiuses, adding berms, in addition to widening the road to three lanes going up in the direction of Santiago.

» Investment: €45,521,218.

» Construction firm: FCC Construc-ciones A.G Chile.

2. TRANSFORMATION OF THE URBAN SECTORThe project considers the trans-formation from urban to standard highway (four lanes in each direction, two to three lane tolls and bicycle

lanes) of the first 15 kilometres of the Concession, between Américo Ves-pucio and the Lampa Toll. The works significantly increased the safety and serviceability standards.

In addition, highway capacity will be increased, from three to four lanes in each direction; in the sectors with greatest demand seven new multi-level junctions shall be built, modi-fying existing junctions. We must not forget 30 kilometres of one-way service roads with up to three lanes per direction, bicycle lanes, pedes-trian footpaths, a modern control centre and complete incident and emergency support unit in situ.

Furthermore, works will be executed in the Lampa Toll sector (Km 26), consisting in the physical adaptation of the current toll area to support the Free Flow toll system, in addition to the expansion of the existing Batuco-Liray junction.

» Investment: €151,564,745.

» Construction firm: FCC Construc-

ciones A.G Chile.

3. TOLL AND TRAFFIC MANAGE-MENT SYSTEMIt entails the implementation of an electronic payment system using TAG devices in multi-lane free flow mode consisting of 8 payment porticoes (4 in each direction), sales and ope-rations back office, modern traffic management and road safety devi-ces, such as programmable message panels, monitoring and surveillance cameras, emergency support centre, and a payment and user support centre. In addition, the Lampa toll considers replacing its current pay-ment system, of 12 manual lanes, for two Free Flow porticoes, plus three manual lanes in each direction. With this important project, the Autopis-ta del Aconcagua will pioneer this technology in Chile, being the first concession in the country to convert the existing manual toll into one that includes electronic and manual systems.

» Investment: €17,280,735.

» Construction firm: Kapsch Agencia Chile

4. TRES PUENTES WORKSThis is an old wish of those using Route 5 North: a true structural system transferring inhabitants from the area, with tourism going to spa resorts in the north of the country, as well as a considerable flow of trucks from major mines and buses that bring dynamism to the country.

The project entails the complete re-novation of the bridges existing befo-re the Concession called La Calavera, Totoralillo and Quilimarí; these struc-tures are currently under restricted transit due to their weak structural situation (with narrow profiles, no berm and old concrete barriers). An advantage of this project is that only one of the existing tracks is involved, keeping traffic flowing during the execution of the works.

» Investment: €12,692,750.

» Construction firm: Icafal Ingeniería Y Construcción S.A.

5. ENGINEERING PROJECT AND SERVICEABILITY WORKSThe project considers the construc-tion of three new junctions located in Llay-Llay, Nogales and Illapel. It is currently in the detailed engineering phase. After this process, and once approved by the Ministry for Public Works, the corresponding expropria-tions will be executed moving to the construction phase. The Engineering Study is being developed by TYPSA.

» Investments Engineering Study: €873,081.

» Company: TYPSA

» Civil works for Tender, maximum amount: €19,073,469.


Calavera Bridge.

Totoralillo Bridge.

Quilimarí Bridge.




» Construction firm: Pending ap-proval of the detailed Engineering Project.

6. PICHIDANGUI SOUTH ACCESSThis project comprises crossing condition improvements for both cars and pedestrians through the construction of an underpass to provide accessibility from the south, the construction of service roads, increase in pedestrian connectivity, in addition to considering works to improve the drainage of water as well as the inclusion of landscape architecture in the area.

» Investment: €4,061,965.

» Construction firm: Brotec Cons-trucción Limitada.

7. REGULATORY SAFETY WORKS I AND IIThese entail the construction of seven new walkways in high demand and needed areas; this will generate a positive social impact in diverse sectors that today evidence difficul-ties for pedestrians to cross safely. This project is in addition to the improvement in turning radius in the El Melón Tunnel.

» Investment: €445,851.

» Construction firm: Brotec Cons-trucción Limitada.

8. ANTI-VANDALISM FENCESThese works constitute a great advance in safety throughout the Au-topista del Aconcagua, by installing fences at the edges of the walkway and overpasses, preventing objects from falling on the express lanes of the concessions while also avoiding traffic accidents as a result thereof.

» Investment: €678,385.

» Construction firm: Elexem Ingenie-ría y Construcción.

After the considerable challenge in terms of engineering, construction and kick off of the Improvement project of the Las Chilcas Slope, the team of professions of the Autopista del Aconcagua and Headquarters, have a solid background and strong motivation to manage the develo-pment of the Concession Improve-ment Plan, within the parameters that have been committed, such as the quality standards and care for the environment, which has been the seal of Globalvia worldwidel




Túnel d’Envalira is a new full memberof ASECAP since 1st January 2016

ASECAP «Association Euro-péenne des Concessionnai-

res d’Autoroutes et d’Ouvrages à Péages» is the European Associa-tion of toll roads based in Brussels (Belgium), whereby the members can interact with European institutions and express with one voice the needs

and requirements of the toll roads concessions.

The full members are generally the toll roads associations of each coun-try: ASFA for France, AISCAT for Italy, SEOPAN for Spain, APCAP for Por-tugal, etc. Individual subsidiaries as Globalvia Túnel D’envalira are only accepted if, like in Andorra, there are not any associationsin the country.

Therefore Globalvia, through SEO-PAN and also now through Túnel d’Envalira, is present and has its own vote in this association that includes 48,000 km of roads, bridges and tun-nels spreading across 22 countries.

The aim of ASECAP is to defend and develop the toll road collection sys-tem to ensure the construction and O&M of these kind of infrastructures

as well as their financing.

The incorporation of the Company to ASECAP improves our international image and visibility and represents a great step in our leading strategy as Javier Pérez Fortea, CEO of Globalvia, recently said “Globalvia is a world benchmark company in an increasin-gly way”l



Globalvia and the Winter Maintenancein Ireland concessions Since the award of the Motorway

Maintenance and Renewals Contract to GSJ Maintenance Ltd in November 2013 Globalvia are now involved in the management of winter operations on 270km of motorway mainline and dual carria-geway and associated interchanges considering M50, N6 and GSJ. The map below shows the areas that are being managed by each of the companies and the ADT on each of the routes.

Operations are run from 4 different depots.

» N6 depot is located off Junction 16 on the M6 (Carrowkeel). Approxima-tely 800 tonnes of salt is stored at this location.

» GSJ depots (2 no.) are located off Junction 14 on the M50 (Sandyford)

and Junction 6 on the M1 (Balbrig-gan). Approximately 6,000 tonnes of salt is stored between these two locations.

» M50 depot is located between junctions 6 and 7 on the M50 (Castle-knock). Approximately 1,700 tonnes of salt is stored at this location. GSJ also share this location due to its

proximity to the M3 and M4 routes.

Between the three companies there is a total of 27 vehicles dedicated to winter maintenance fitted with snow ploughs. Of these 22 vehicles have salt spreading capacity. There is a to-tal of 5 vehicles available for loading salt between 4 different depots.

Globalvia are now

involved in the

management of winter

operations on 270km of

motorway considering

M50, N6 and GSJ CONTINUE ON THE NEXT PAGE >



TYPICAL WEATHER CONDITIONS AND TREATMENTSThe dominant influence on Ireland’s climate is the Atlantic Ocean. Con-sequently, Ireland does not suffer from the extremes of temperature experienced by many other countries at similar latitude. The warm North Atlantic Drift has a marked influence on sea temperatures. This mariti-me influence is strongest near the Atlantic coasts and decreases with distance inland. The hills and moun-tains, many of which are near the coasts, provide shelter from strong winds and from the direct oceanic influence.

Winters tend to be cool and windy, while summers, when the depres-sion track is further north and depressions less deep, are mostly mild and less windy. The majority of treatments on the Network would be precautionary treatments.

TREATMENT TYPEIt is a Contract Requirement of GSJ to use prewet treatments. Prior to 2014 both N6 and M50 used dry salt treatment on their projects. Both have converted their fleet to use prewet for the 2014/2015 season.

Pre wet winter maintenance is a process of where a traditional dry road salt application is treated with an additive (brine) during the application process. This technology increases the effectiveness of the winter maintenance treatment, redu-ces salt consumption and the number of treatments required.

The advantages of using prewet treatments are:

» Works at lower temperatures than dry salt.

» Quicker reaction time than dry salt.

» Remains on the road for longer periods than dry salt.

N6 Operations have assessed that during the 2014/2015 season prewet has resulted in a 25% saving on salt usage when compared to the salt that would have been used were dry salt used for this periodl


Due to the hard winter

conditions in Ireland, it

has developed a special

treatment plan for

highway concessions.

Globalvia and the Winter Maintenance in Ireland concessions


Metro de Sevilla, fastest growing suburban in Spain

Metro de Sevilla closed last 2015 with over 14.87 million

passengers transported; specifically 14,878,759 users, a figure that is equal to a 2.96% growth compared to 2014, and an increase in absolute terms of 427,057 new passengers compared to the previous year. This figure positions the metropolitan as the Spanish suburban that experien-ced greatest growth in relative terms; position that in accordance of the la-test figures published by the National Statistics Institute (INE), the average increase in Spanish metro was 1.7% between January and November 2015 compared to the same period in 2014.

Metro de Sevilla Line 1 obtained the best user demand figure in its six years of commercial operations; only surpassed by the results in 2011, when 14.96 million users where transported. Since it was put into service (on 2 April 2009), this public transport system attached to the Development and Property Council had accumulated a total of 93.07 million users.

The evolution in demand by periods evidences significant growth during the first quarter last year, throwing a 9.92% increase; the third and fourth quarter also represented a 3.26% and 2.60% increase compared to the previous year. Only a negative rate

was evidenced in the second quarter of the year, with a 2.66% drop. This behaviour during the second quarter in 2015 was conditioned by the fact that the start of Easter coincided in the first quarter, while in 2014 this festivity and the "Feria de Abril" (April's Fair) took place during the second quarter; hence the increase in demand significantly distorts the comparison.

The annual average of daily passen-gers also grew to over 40,000 users (40,764). The greatest rise took place on Friday's and the eve of festivities, with 52,567 travellers/day; 8.64% more than in 2014. The increase in users on weekends is also notable:

9.22% on Saturdays and 4.17% on Sundays.

The day with greatest user affluen-ce during the previous year was Thursday 21 April, coinciding with the middle of the Fair, when Metro de Sevilla transported a total of 128,718 passengers. Likewise, April was the month with greatest volume of journeys, as it entailed the end of Easter and the week of the Fair, special devices being required to be established, resulting in a total of 1.27 million passengers transported in the suburban on those dates.

The distribution in demand by sta-tions and courses varied very little

Metro de Sevilla Line 1

obtained the best user

demand figure in its six

years of commercial

operations. Since it was

put into service, this

public transport system

had accumulated a total

of 93.07 million users.CONTINUE ON THE NEXT APGE >



red a high growth rate compared to 2014, the last two with increases of 5.5% and 4.8%.

DISTRIBUTION BY TICKETS AND AREASThere are other parameters in the characterisation of demand that were also consolidated in 2015, such as the distribution in voyages by tra-vel tickets and if regular or recurrent tickets (multi-mode ticket from the Transport Consortium; "Bonometro" or "Bono Plus 45"), which are the cheapest and offering the greatest advantages, represent 88% of ticket validations; while regular tickets (one-way, return or 1 day credit) re-present the remaining 12%, backing the maturity of metro users and the regular use of this transport. In terms of distribution by routes, 49.83% of users limit their voyage to a single segment of the three that comprise the tariff system, while 49.30% take 1 step, i.e. travel between El Aljarafe

and Seville or from Dos Hermanas and Seville, while only 0.87% take 2 steps, with end to end trips of the line, i.e. between El Aljarafe and Dos Hermanas.

Furthermore, and with regards to service portfolio, the average availa-bility of the service was 99.87%, figu-re that reflects the limited incidents or faults of this railway system, while the average occupation of the trains (a key indicator in terms of business-social profitability of a transport system) remained constant at around 72.00% on working days, while on Fridays and eves of holidays it increa-sed to 74.28%; also almost five points more than the previous year.

Yet another year, the special services during Easter and the Fair produced the greatest annual demand figures, because both weeks registered a total of 1.27 million voyages, equal

to 8.52% of total voyages during the year.

From the qualitative perspective, the perception of metro users on quality of service continues notable, as the annual satisfaction survey, carried out last March, resulted in a global valuation of 8.2 over 10, improving in most of the aspects being conside-red. Likewise, the number of claims and complaints from users reduced in 2015, specifically 3.23% less than in 2014; figure that has greater relevance as demand increased 2.96% last year. Specifically, 5.23 claims were raised in 2015 for every 100,000 passengers compared to 5.56 in the previous year.

Finally, it should be highlighted that in 2015 there has been a series of im-provements to the service, including mobile coverage of the stations and tunnels throughout the line, online

recharging of metro travel tickets and improvements to the mobile app that now allows seeing the arrival times of the upcoming trains at each station in real time. They all respond to the objective of service improve-ment and user supportl

during 2015, as the Puerta Jerez Sta-tion, the most centric in the course through the city, exceeded two mi-llion users (2.03 million passengers, equal to 13.44% of total demand of the line), followed by San Bernardo, main transport exchange (commuter train-tram-metro and urban and metropolitan buses), with 1.21 mi-llion passengers. The third station in terms of demand was Nervión, with 1.21 million users, favoured by the commercial attractiveness of its en-vironment and the football matches at the Sánchez Pizjúan Stadium. With regards to most regular voyages, one of the main itineraries connects Ciu-dad Expo with Puerta Jerez, as well as Plaza de Cuba with San Bernardo, San Juan Alto in San Juan de Aznalfara-che, and Puerta Jerez.

Olivar de Quintos is the one of grea-test in terms of inter-year growth, with a 9.4% increase; San Juan Alto, Puerta Jerez and Nervión also registe-

Yet another year, the

special services during

Easter and the Fair

produced the greatest

annual demand figures,

because both weeks

registered a total of 1.27

million voyages, equal to

8.52% of total voyages

during the year.


Metro de Sevilla, fastest growing suburban in Spain


Metro de Málaga Sessions

A series of technical sessions were held last 3rd March in the Mala-

ga Metro, organized by the Council for Development and the concessio-naire, under the title "Metro de Má-laga, un proyecto de ciudad" (Metro de Málaga, a city project).

These sessions represent the culmi-nation of the publicising campaign of the Line 2 extension project to Hospital Civil and involved managers from different railway operators on a national level, as well as experts from different areas.

Javier Pérez Fortea, CEO of Globalvia and Chairman of the Board of Metro

de Málaga, was actively involved in the Session with the Council's Government Delegate for Andalusia, the Manager of the Zaragoza Tram, the General Coordinator of the urban development area, environment and public space of the Vitoria City Hall, the Chairman of Barcelona Trams and the Managing Director of Metro de Málaga.

These sessions were used to highlight the benefits in terms of mobility, urban integration, road safety, envi-ronment and promotion of consumer activities, offered by light surface-level metros, in accordance with the results and effects of modern trams

in Barcelona, Zaragoza and Vitoria, whose managers presented their experiences during the forum.

In light of the concerns raised by the media, Javier Pérez Fortea cleared any doubt about the position of the concessionaire with regards to the project: "I have no doubt that the so-lution is for the Metro to reach Civil; the concessionaire is convinced this is the ideal solution".

In addition was uncompromising by backing the need to complete the network as planned; "We will work hard to do it in the shortest possible time because it makes no sense that the investment made (80%) can only be used by 30% of travellers".

The sessions concluded with the conclusions of the aforementioned projects and the projection of the benefits of these light metros with the extension of Metro de Málaga Line 2 to Hospital Civil.

The sessions took place at the Events Hall of the Malaga Port Authority and were a great success in terms of attendancel

These sessions represent

the culmination of the

publicising campaign

of the Line 2 extension

project to Hospital Civil

and involved managers

from different railway

operators on a national

level, as well as experts

from different areas.



Transition of payment systems in the Autopista del Aconcagua from Manual Payment to Free Flow Toll

Payment by users that use the concessional infrastructures is

one of the key aspects of any Public or Private Association. Focusing on road infrastructure and leaving on one side the schemes in which the granting administration pays the concessionaire (such as Shadow Tolls or Availability Payments), the toll is an important part of the concession’s operational efforts. Maintenance of equipment, cash management, human resources, etc. are processes that from the user perspective do not add value to the service provided because in most cases it is nothing more than an obstacle in the voyage of the user, a point where they must

stop, lower the window, pay the toll, collect the change and resume their voyage.

This is why means of automating payment have been sought since the start of the toll system, with cash machines, credit card and recently with the use of electronic toll sys-tems, which consist in the installation of a device called a “Tag” or OBU (“On Board Unit”) that identifies the vehicle and allows collecting the tool without the need to stop fully, such as the Via T System, which is mainly distributed in Spain by Banks and is accepted in practically all Tolls in Spain.

The final point in the evolution of toll system is the MLFF (“Multi Lane Free Flow”) also known as AET (“All Electronic Tolling”), consisting in the substitution of infrastructure at the Toll Station with a portico that encompasses the road lanes and allows detecting vehicles passing under it without them having to change speed (which contributes to reduce contaminating gas emissions). In addition to these advantages, the removal of toll barrier ducts offer ad-vantages to users, reducing accidents and removing the need to reduce speed, as well as for the administra-tor of the road, as it is no longer ne-cessary to occupy the entire area of

TechnicalTRIBUNE

the station to allow vehicle passage, nor the corresponding maintenance.

However, not everything is an advantage for the road administra-tor: a new type of user appears by eliminating barriers, the “offender user” who does not have a means of payment so that toll concessionaire can be paid. In these cases, the road administrator must start a legal process including warnings, noti-ces, surcharges, fines, campaigns in coordination with the police, removal of the registration certificate, etc.; all so that users decode or are forced to pay. This process, commonly known as “Enforcement”, presents highly

The interoperable

collection system is a

requirement for all new

projects, expansions or

re-tenders that are being

driven by the Ministry

for Public Works in Chile

and therefore the current

expansion of the Urban

Segment of the Autopista

del Aconcagua and

conversion of the Lampa

Toll station.



differentiated characteristics in each country, with a clear reflection on both the associated costs and the risk with regards to income.

Collections costs became relevant with the inclusion of electronic collection means; in comparison with Spain, where the Via T device is equal to a bank credit card that guarantees payment to the business, the Tag in Chile is only one means of identi-fying the vehicle and therefore the user, is only one address to send an invoice and wait for the user to pay or encourage to pay via direct debit. Should s/he ultimately not pay, after some time, s/he is also considered an “offending users” and the “Enforce-ment” procedures are initiated.

In systems with more than one operator, interoperability becomes an important factor, which implies that users with different payment means can use them to pay different services. In the case of Spain, the Tag

distributors (which are mostly banks) are connected and get paid a com-mission from each concessionaire for collecting the toll from the user. In Chile, concessionaires provide the Tag to users and the information of each user is shared through the Mi-nistry for Public Works, so that each concessionaire accesses the neces-sary information to charge transits registered in their porticoes and later gets paid by the users regardless of which concessionaire provided the Tag (i.e. there is technical but not commercial interoperability).

In Santiago there are currently six toll ways of this type that have distributed over 2 million Tags to their users and are in operation since 2004. The interoperable collection system is a requirement for all new projects, expansions or re-tenders that are being driven by the Minis-try for Public Works in Chile and therefore the current expansion of the Urban Segment of the Autopista

del Aconcagua and conversion of the Lampa Toll station, which will go from manual payment to MLFF lanes and some manual payment cabins for users without Tags.

Joining the current operation of the system as an additional player entails a series of challenges for Globalvia, which make the Improvement Works project of the Urban Segment much more interesting:

» It is necessary to develop and im-plement a system that includes not only real time control of equipment on the road, but also issuance, prin-ting and sending of invoices to users on paper or e-mail, sending of infor-mation to collection entities (practi-cally all banks), reception and tallying of invoices paid, notice to customers that did not pay, notice of users that did not pay for the corresponding report, user support to update data due to change in address, vehicle or bank, etc.

» As of the start of the operation, the aforementioned tasks must be carried out for a large potential customer base that (if they use the highway) will receive an additional invoice in their home and will pay it through a commercial platform or pay via direct debit.

» Mass communication campaigns must be carried out asking customers to accept being invoiced by electro-nic means or agree to pay via direct debit in order to optimise and auto-mate operating processes as much as possible.

» The Customer Support component is reinforced with presential support, “Call Centres”, claims analysis and response in “Back Office”, website, etc.

Autopista del Aconcagua is execu-ting the Improvement of the Urban Segment and in late 2017 (if the expected deadlines are met) we will go from being an infrastructure administrator, with limited contact with our users, to a services com-pany that will issue approximately 200,000 invoices per month, with the challenge of managing claims and the risks of default payments involved in a facelift process and that is being gradually implemented from the current construction phase to the putting into operationl

Pedro Pontaque Autopista del Aconcagua Operations and Systems Manager

Transition of payment systems in the Autopista del Aconcagua from Manual Payment to Free Flow Toll



Globalvia makes a week of activitiesin Madrid possible for 23 children from Chile and Costa Rica

23 was more than a number for at least, one week. It is the sum

of satisfied dreams, hopes made reality and fulfilled desires. Seven-teen children from Chile and another six from Costa Rica carrying out an endless list of activities for the first time: taking a plane, cross the Atlan-tic, visit Spain... They all come from humble families, study and play in social-sports schools that Fundación Real Madrid maintains in their coun-tries of origin and have seen their academic effort (high qualifications) rewarded with a trip that they will never forget. An adventure that was possible thanks to the effort and coo-peration between it and Globalvia.

Although exhausted by the duration of the flight, as of the first day (when they set foot in the airport) the children (between 12 and 17 years of age) were curious about their surroundings. A curiosity that gave way to surprise on the following day when they visited the Madrid Zoo Aquarium. Bears, lions, tigers, rhino-ceros, giant otters, dolphins, giraffes, zebras, camels, gorillas, elephants, buffaloes... The '23' felt the visit was short and would have stayed there

Keylor Navas had played with (a gift from the goalkeeper). Although the boy did not know, it would not be the only gift he would take home from Madrid...

THE REAL MADRID, WITH ALL ITS STARSAlmost without time to recover from seeing their idols up close (the fo-llowing players, among others, were also on the pitch: Cristiano Ronaldo,

for hours.

After the visit to the zoo, the stu-dents from both schools, the adults in charge and the representatives of Globalvia were welcomed at the Santiago Bernabéu by the chairman of Real Madrid, Florentino Pérez. The reception was relaxed and endea-ring and took place specifically in the club's trophy room and, during its course, the leader of the entity individually welcomed each one of his guests. In addition, Florentino Pérez was delighted to be taken pic-tures with the minors and adults that asked him; at the end a group photo was also taken.

KEYLOR NAVAS, IDOL IN COSTA RICAHowever, the 'piece de resistance' of the day was still to come: attend the live match between Real Madrid and Celta de Vigo, which to the delight of the most of the '23', ended with a local landslide victory (7-1). Such a great difference is extraordinary in a football field, especially consi-dering it occurred when the Costa Rican Keylor Navas, goalkeeper of the white club had such loyal supporters as the six young compatriots that where in the stands: Calet Elizondo, Jafet Sibaja, Justin Madriz, Mariel Blandón, Enolvis Estrada and Steven Bustos. After the match, the last child mentioned was given the T-shirt that

Sergio Ramos and Gareth Bale), emotions continued to flourish the following day at the Fun Fair. One of the young ones from the expedition, Jafet Sibaja, strongly denied up front any fear in the shuttle, crazy wagons or the rapids. However, after thinking for a few seconds and, unable to hide a nervous smile, he admitted: "Well yes, but just a little". That was gene-ral sensation of the group, hence, and as the saying goes: "It's your own fault".

GLOBALVIA, COMMITTED TO CSRAlthough less entertaining for them, it was of vital importance for their well-being to review the coopera-tion agreements between Globalvia and Fundación Real Madrid, which took place at the Santiago Bernabéu Stadium. Not in vain, in the case Costa Rica, over 125 children from the Guararí neighbourhood have taken part in this solidarity action, at the facilities offered by Universidad Latina - another of the project par-ticipants - supporting the education in values of children from families in danger of social exclusion. In addition to this training, we must not forget the nutritional and health support they receive. The contribution made by the highway and railway com-pany in terms of Corporate Social Responsibility (CSR) also benefits another 215 children in Chile. The Unión Española football club (pro-viding its facilities), the Fundación Amigos del Real Madrid and diverse authorities in the area also coopera-te, in addition to the financial effort made by Globalvia.

The agreement was signed by Enri-que Sánchez, executive vice president and Julio González Ronco, managing director on behalf of Fundación Real Madrid, and Globalvia represented by Belén Castro, HR, communication and CSR manager, and Javier Martín Rivals, head of Highways for Latin America.

Florentino Pérez’s welcome greeting.

Above and below: Collaboraion between Globalvia and Real Madrid Foundation.


CORPORATESocial

Responsability


The last of the aforementioned executives thanked both the work carried out by Real Madrid and the presence of the children and explained that "the project aims to be present in less favoured commu-nities and identify the children that due to their perseverance, effort and good academic results can be part of the program. We are also very proud that this time we have been able to include girls, which makes the project much nicer. Everybody here has excellent education, they are all very special and that is why they won this prize".

INFRASTRUCTURES, DRIVER OF DEVELOPMENTFurthermore, Julio González highlighted that "Globalvia invests in something that is essential for the communities: infrastructures, and is notable for its commitment with society. Social yield leads to business income because normal citizens are committed to those that are commit-ted to the community", he added. In this sense, Belén Castro added: "At Globalvia we firmly believe that we must return a part of what society gi-ves us. We could not think of a better way than to combine our name with the prestige of Real Madrid to try to bring happiness and help the com-munities in which Globalvia carries out its activities", she concluded. It should be highlighted that the Spa-nish leading infrastructure manage-ment company has the concession of two highways in Chile and another in Costa Rica.

A guided tour through the city of Madrid, a picnic in the centric park of El Retiro and two friendly matches held against the school organized by Fundación Real Madrid in Fuenlabra-da (ending with a tie and a visitor-side victory) completed the activities on 7th March.

TRAINING AT THE REAL MADRID SPORTS CITYDuring the following days, in addition to visiting the Madrid European University, eating in the Juan Carlos I Park and visiting the near locations of Ciudad Real and Toledo, the '23' also had the opportunity to train at the modern and enormous Real Madrid Sports City complex. Led by the expe-rienced coach Paco Fernández, and playing fields with sports material that could well serve for professional players, the boys learnt tactics, exer-cises and manoeuvres but above all, they laughed, enjoyed and continued to train. "Companionship is the most important", one of the youngest Chileans said.

MORE TRANSPORTATION INFRAS-TRUCTUREIn addition, Globalvia also organised a visit to the Parla tram, one of its railway concessions, allowing the children to travel the entire course. Strangely, until now, none of them had had the opportunity to ride on a sustainable infrastructure such as a tram.

KEYLOR NAVAS AND CARDBOARD SHIN GUARDSAs if often said, the best was yet to come, because on the day before returning home, the '23' were able to visit several areas of the Santia-go Bernabéu Stadium: the pitch, benches, changing rooms, stands,

presidential booth, the trophy room, etc. Signs of wonder, curiosity and awe were again shown. And, should the emotions and experiences of an entire frenetic week of cultural and sporting activities had not been enough, the morning of that same day, the members of the Chilean and Costa Rican expedition met Keylor Navas. Delighted, surprised, nervous and almost unbelieving, each one of the '23' shook hands with the Real Madrid goalkeeper after the team's training. Steven Bustos was most delighted, who gave the player one of the cardboard shin guards he kept from his childhood. The young 16 year old could not buy proper

Certainly these boys will tell what they felt at these times with family, friends and acquaintances hundreds or thousands of time, both in the upcoming days and years to come. "It is simply unforgettable for them", summarised one of the teachers in charge of accompanying them.

Only a few hours later at the Adolfo Suárez - Madrid Barajas airport, a couple hugged farewell, an executive spoke on his mobile phone with a serious gesture and a cleaning em-ployee whistled away while sweeping the floor. Almost nobody noticed a group of children that, leaning on each other, sleepy, remained

shin guards made from real sporting material, and for some time had to use these. "I gave Keylor something mine, something I have kept since I was a child, that I grew up with", he mentioned. The Real Madrid goalkee-per responded to Steven, who said he was "immensely grateful", with two more presents (plus the T-shirt given at the end of the match against Celta de Vigo): a pair of boots and shin guards. These, finally, are the real deal.

unmovable in their seats. Not only were they exhausted but also had to endure a considerable number of flight hours. But they did not care, exhaustion did not matter because they had lived probably the most intense week of their lives. At least so far. There some shy smiles between yawns. The memories of their expe-rience was the reason, the certainty of having lived a unique experience. The '23' returned home... happyl

Above: Training in “Sports City” of the Real Madrid football club.

Below: Visit to Tranvia de Parla concession.

One of the children is huging Keylor Navas.

Globalvia makes a week of activities in Madrid possible for 23 children from Chile and Costa Rica



Globalvia and Fundación Carmen Pardo Valcarce tighten their cooperation ties

Globalvia works with Fundación Carmen Pardo-Valcarce on the

occupational integration of persons with disabilities since 2013.

Over time, Globalvia has increased both in number and diversity the Corporate Social Responsibility actions in cooperation with the FCPV, tightening the ties between both entities.

This year 2016, the cooperation between Globalvia and the Foun-dation started with the new school year of the CAMPUS project. As part of the CAMPUS Mentoring program, a total of 8 Corporate employees have joined the corporate social volunteering and become Mentors. Although three of our colleagues had been mentors in previous years and wanted to continue in the project, five of them have joined the Program this year.

The Mentors take charge and assume the commitment to contribute to the learning and development of poten-tial of the other person or Mentee during the entire process they are as-signed as Mentors. They also commit to their own development and are open to learning, as they are aware that their own point of view is not

unique and recognise the singularity of each person.

Moreover, another four colleagues of Corporate HR contribute to the CAMPUS project by offering Master class sessions at the facilities of the university that serve as a comple-ment to the training provided by CAMPUS teachers. The content of these Master Classes include "Business operation and structure", "Employment relations, agreements, rights and duties of employees", "Types of contracts" and "Selection processes".

In addition and as a major novelty, Globalvia offers this year the execu-tion of interview simulations for the

29 students currently attending the third and last year of CAMPUS. These interview simulations are designed and structured in the same way as the interviews that take place during real selection processes of the Com-pany. Students come to our offices, are interviewed during a 40 minute period approximately, and later get an appraisal report indicating their strengths and areas of improvement.

And if this were not enough, Global-via also wanted to offer CAMPUS stu-dents the opportunity to visit one of our railway concessions to bring our activities and business closer to their daily lives. Hence, visits have been organized to Light Metros in Madrid for after Easter in which students

may enjoy a complete two-hour tour through the concession.

As you can see, there are an increa-sing number of initiatives carried out by Globalvia with FCPV and therefo-re it is important to highlight other types of actions that will be carried out throughout the year and that complement the more strategic pro-jects that have been mentioned.

Globalvia entrusts the FCPV Fun-dashop with the tableware used at Corporate offices, as well as the Christmas decorations - Christmas trees and Blue Hydrangeas. These elements are designed and take place in the workshops of FCPV where the employees are persons with intellectual disabilities. Another very interesting action taking place at FCPV is the Paddle Tournament, which it aims to organize again this year with the imminent arrival of good Spring weatherl

CORPORATE Social Responsability


Metros Ligeros de Madrid, “We want to help, choose our cause”

Throughout March, the cam-paign “We want to help” of

Metros Ligeros de Madrid invited passengers of the ML1 line to take part in selecting the cause that the concession would cooperate with throughout this year 2016.

The campaign can be seen in sta-tions, stops and inside trains and the selected formula for promoting involvement is as simple as sending an email specifying the project to be supported.

It is a means of connecting with the concerns of persons that travel every day in the light metro, to identify what concerns them as members of society and to chan-nel their solidarity through the company’s Corporate Social Res-ponsibility.

Disease research, support for persons with disabilities or in risk of social exclusion are some of the proposals, but any suggestion that can help the most in need is more than welcome.

Anybody can be become a small herol

The return of TRAMa, the online competition of collective TRAM stories

Last 19th February, registrations were opened for the third conse-

cutive year to take part in "La TRA-Ma, concurso de relatos colectivos" (The TRAMa, competition of collecti-ve stories), organised by TRAM and Autoritat del Transport Metropolità (ATM) as a CSR action that promotes literature among tram line users.

Up to 28th February and from the TRAM website, citizens that joined have authored a collective narration in Catalan, involving recognised authors within Catalan literature such as Anna Manso, Llucia Ramis, Francesc Serés, Màrius Serra and

Silvia Soler.

Getting part in this state-of-the-art literary competition is free, open to 150 persons, distributed in 15 teams of 10 participants per story, and is ai-med mainly at users of the two tram networks in the Metropolitan Region of Barcelona, Trambaix and Tram-besòs. Participants commit to take part actively over the three weeks of the competition.

THE COMPETITION: 15 STORIES ABOUT TRAMSThe only requirement that must be met by the stories is that the tram

must act as the scenario, directly or indirectly, of the plot line.

All participants, writers included, are organised into 15 teams of 10 persons competing to create the best story. Each author takes part in writing three stories. Anna Manso, Llucia Ramis, Francesc Serés, Màrius Serra and Sílvia Soler write the initial paragraph that will drive the stories and to be continued by the rest of participants. The writing turns take place over three weeks between the members of one same team until completing a story of uncertain ending and subject.


Writers from Cataluña.

CORPORATE Social Responsability CORPORATE Social Responsability


This year, the titles - chosen by the authors - are very suggestive: The mutation, Superpop Galician style, Diagonal 621-629, The Vengeance or Nomofobia are some of the 15 titles that participants will have to follow after the first four lines initiated by each author. Hence, during 25 days, participants cooperate in line to jointly organise the construction of the text. The challenge is to produce a cohesive story between all team members.

Thanks to this pioneering cultural initiative, the authors become par-ticipants of this horizontal dynamics game, awarding the same prizes to anonymous participants and renow-ned authors.

During text appraisal, the jury must consider the cohesion of the story, the linguistic correctness, the fulfilment of turns, originality, literary resources, involvement in the cooperative discussion and the basic requirement that states the tram must appear in the story.

THE AWARDSAll participants writing at least one valid part will receive a public trans-port card with 10 trips (T-10) and a 1-month subscription to the comple-te content of the digital newspaper Ara.

Participants of the winning collecti-ve story will receive another gift: a “T-Trimestre”, a travel card valued at 142 Euros that enables them to use any public transport within the first ring for three months. The winners will also benefit from a free 3h cour-se at the writing school Laboratori de Lletres, a ticket for a Marathon of the Laboratori and a 40% discount in school coursesl

The return of TRAMa, the online competition of collective TRAM stories


Anna Manso, Llucia Ramis, Francesc Serés, Màrius Serra and Silvia Soler.


Jorge Bolaños

The other sideOF THE EMPLOYEE

» PERSONAL INTERVIEW: I AM AN ENGINEER IN ENVIRONMENTAL HYGIENE AND OCCUPATIONAL SAFETY, FROM THE TECHNOLOGY INSTITUTE OF COSTA RICA. MY FIRST EMPLOYMENT EXPERIENCE WAS AT THE ELECTRICITY INSTITUTE OF COSTA RICA WHERE I VISITED SEVERAL PROJECTS, ONE OF THEM WAS THE REVENTAZÓN PROJECT (THE LARGEST HYDROELECTRIC PLANT OF CENTRAL AMERICA). IN AUGUST 2014, I STARTED WHAT I CONSIDER MY LARGEST PROFESSIONAL CHALLENGE: I JOINED GLOBALVIA RUTA 27 HIGHLIGHTING THAT I LEARNT MUCH FROM EACH EXPERIENCE. HERE I OBTAINED BY GREATEST PROFESSIONAL SUCCESS, WHICH WAS THE RECENT OHSAS 18001 CERTIFICATION, WHICH I HOPE IS ONLY THE START OF MANY OTHER ACHIEVEMENTS TO COME.

PERSONAL ASPECT QUESTIONS Q. What makes you cry? / What makes you laugh?A. In truth I do not find it hard to cry, because I love animals and when I re-member the pets that are no longer with me I feel very sad and have cried a little for them.

And I laugh on the same line. I cu-rrently own 5 dogs and 2 cats that make me laugh a great deal with their crazy things and mischiefs.

Q. What do you ask for in life? A. I am not very demanding, all I ask for in life is health and happiness, for me and my loved ones.

Q. What is the best advice you have been given in life and who from? A. My mother is my advisor par ex-cellence and has given me thousands of good advice. One of the best was when she said “always try actions that lead to your happiness and that your happiness does to not imply sadness of others”.

Q. What is your greatest fear? And fancy?A. I left my parents’ home when I was 18 to further my studies. Living alone made me a very independent person, which fascinates me. Despite this in-dependence, one of my greatest fears is losing my parents because although we live far apart and do not meet very often, I know they are there if I need them and to think that might change frightens me.

My father always said the only and best inheritance he could give me was education; when I graduated I re-member the proud face of my parents when they saw me get my degree and that generated much enthusiasm. It is why I try to do things well, because every bit of success I achieve is a way of saying thank you to my parents,

showing that their effort and sacrifice were not in vain.

Q. What are your hobbies? A. I enjoy TV series, sports and ani-mals very much.

Q. Who (alive or dead) do you admi-re? A. I admire the positivism and will to live of my mother. She, despite the complications she has had with her health, never lost the will to live and although due to her illness had to li-mit some of her activities, far from lamenting and complaining about it; she appreciates the other many things she can do. That is worthy of admiration!.

Q. What is the quality you admire most in persons? A. I like sincere and authentic per-sons.

Q. Who was or is the most important person in your life? What did you learn? A. Rather than mentioning a person specifically, I have to say my parents and sister are the most important persons in my life. And they taught me to live.

Q. How would you define yourself to persons that have not had the op-portunity to meet you? How would a friend describe you? A. I consider myself a reliable, simple and humble person. Perhaps one of my greatest defects is that I am tre-mendously sincere, which can be a problem. My friends would probably say that I am a little crazy, but this is because I am very happy and extro-verted, although I probably am a little crazy; who isn’t?.

Q. What is your worst defect? And of the others?A. I don’t like the fact I am very per-

fectionist. When I work on something, my goal is that the final product is of quality, which makes everything highly stressing.

Q. Mentioned three books that you have read in the last six months.A. I am hopeless at reading. I easily lose concentration and get bored.

Q. What benefits have you gained from your disappointments? An example.A. They have taught me to be per-severing and accept things as they come. I always thought that things happen for a reason and if something does not happen as expected, I think it is because something better is yet to come.

Q. What have you learnt from your mistakes?A. I hope to learn from my errors as necessary, to not repeat them.

Q. Mentioned five things that moti-vate you. A. Challenges; Professional growth;My family; Ability to help persons; Learning new things.

Q. How did you manage the most difficult decision you took? A. I could say that in my most diffi-cult decision, I chose the safest op-tion or that gave me greatest future guarantees. It was difficult because it implied losing something and much sacrifice, but worth it in the long run.

Q. What part does the family take in your life?A. Well, as we have already seen in the interview, it is clear that my family plays an essential role in my life.

Q. Do you practice sports? Which one? Do you practice for mere trai-ning or something more? A. I have practised many sports. My

ENVIRONMENTAL HYGIENE AND OCCUPATIONAL SAFETY, GLOBALVIA RUTA 27

Jorge Bolaños.

CONTINÚA EN LA PÁGINA SIGUIENTE >


> VIENE DE LA PÁGINA ANTERIOR

favourite is football, but suffered an injury some years ago that drew me away from the pitch. Now I practice mountain biking for recreation pur-poses.

PROFESSIONAL ASPECT QUES-TIONSQ. Define your work team. A. I define it as a proactive team, of great human talent, which gives it a great capacity to execute and is pre-pared to achieve any challenge that may arise. It is a team that inspires trust and which I am proud to be a part of.

Q. What has been your greatest achievement to date? / What are the two or three achievements that have given you greatest satisfaction? A. Well, so far I believe my greatest achievement was obtaining the OH-SAS 18001 certificate for Globalvia Ruta 27. However, since we started this process, small milestones have been made that define a before and after. All of these achievements generate satisfaction, but are not comparable with the complacency of seeing at-titudes in workers that evidence the commitment to their safety and of their colleagues, as well as some com-ments they make, evidencing their approval with our management in this area.

Q. What do you like most about your work? A. The possibility I have to improve work conditions and guarantee the health and safety of workers through my work is what I like most of my work. Knowing that my work has a bearing on workers returning to their homes safely where their family and loved ones wait for them, after a working day, is gratifying.

Q. How would you like to be remem-bered? A. I always said I would like to leave my mark wherever I go. In this case I would like to be remembered as the driver of the health and safety at work culture in Globalvia Ruta 27. And I feel we are on the right path!

Q. How do you see Globalvia in the upcoming years? A. I visualise Globalvia as an infras-tructure project leader with much more presence in Latin America.

Q. How do you face on the tasks you dislike? A. Well I really do not think I have ac-tivities I dislike; however there are ob-viously things that you like less than others. But I seek to generate diffe-rent work methodologies for these.

Q. What career or business would you consider if you had to start again? A. It is quite a difficult question be-cause in truth I like what I do and fir-mly believe it was the right decision. If I were forced to change, I would probably choose another branch in engineering.

Q. What is your idea of success?A. In summary, success would be achieving the proposed objectives and goals, while enjoying and learning during the process.

Q. How do you manage stress? A. I must confess I had to learn to con-trol stress and use it as a trigger for work and not as a depressor agent.

Q. What have you done to favour your professional development over the last few years?A. The basis has always been effort and continuity. I like to give it my best and, if possible, in the additional mile of each activity I undertake to achieve my objectives. I have faced several in-teresting and even scary challengesl

The other side of the employee: Jorge Bolaños

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April 18 - Globalvia 3 April 16 18 p.5 p.18 p.12 p.38 p.42 p.52 About our ... to the pension funds OPTrust, PGGM and USS. ... platform such as PC Windows, MAC OSX, PC Linux,