PowerPoint Presentation

Approved Operator Scheme Past, present and future1Private Parking past No legislationCode of Practice 2006 & 2007Approved Operator Scheme 2007 Informal Code of Practice for clampers 19992

3The Present dayAOS MembershipContinues to grow:

40 members in 2008

150 members in 2011Complaints On the increaseCode and Non CodeOutcome What can we do?6Scheme of Sanctions A Toothless Watchdog?We DO have teeth How does it work?7AOS Board Established in 2009Representative What is its function?8Freedoms Bill How does it affect the Parking Industry?How will it affect me?What stage is it at?9AOS Team Started with a team of one.Who are we, and what do we do?

10A LOOK INTO THE FUTURE.ITS ALL ABOUT RAISING STANDARDSRaising Standards Media RelationsSoft target for consumer champion journalismNot just traditional media channels social media alsoWorking with the PR OfficeSome progress has already been made Still a long way to go thoughRaising standards will win hearts and mindsBetter statistical analysis to support our positionResponsibility of us all

Raising Standards Consumer FocussedCustomer service should be at the core of all we doThis will become increasingly important as time goes by Consumer organisations well represented on AOS BoardBuilding relations with CAB & Consumer ChoiceTrying to work in collaboration with Trading StandardsShare a number of similar ambitions for the sectorMost notably Independent Appeals & Industry RegulationAreas where we differ of courseRaising Standards Developing Staff at all LevelsGetting the sector properly recognised as a professionNeed for staff to be suitably qualified in what they doRecommend the NVQ Level 2 -Controlling Parking AreasConsider the new Notice Processing QualificationWorking with Asset Skills on further exciting projectsManagement qualifications under developmentRaising Standards Independent Appeals ServiceAn initiative that is growing in importanceSimilar to the principles established for Local AuthoritiesPilot scheme has been completedAssessing what has been learned and how to proceedEngaged a consultant to advise on the way forwardEvaluating similar schemes in other industriesDetermining best practice for implementationConsidering the various costing optionsProposing alternatives for rolling a scheme out

Raising Standards Improving ComplianceRobust auditing of new member compliance to continueNew Compliance Manager to be appointed shortlyExternal auditing of operators by NSI under wayPlan to audit every member annuallyAudits incorporate one site visitCancelled audit appointments cannot be toleratedRaising Standards Developing the CodeThe Code is a living documentNeeds to reflect changes in the economy and legislationLaunch of Code Review Group now called ASAPMade up of operators & reps of consumer organisationsPlanned to meet in the months preceding the AOS BoardRecommends Code changes to Board for their approvalCode has already benefitted from suggested improvements

Raising Standards AOS Operators GuideA practical methodology for Members to utiliseMixture of practical advice and legal guidanceComplementary document to support the CodeWill educate and inform members at all levelsLike the Code, it will be a living documentMust not hinder operators in conducting their businessAn extremely tall order for those writing itSet to publish later in the Spring