APPLICATIONS OF EMOTIONS&

MOODS

Presented by CH.ABHINAV

CONTENTS

• SELECTION• DECISIN MAKING• CREATIVITY• MOTIVATION• LEADERSHIP• NEGOTIATION• CUSTOMER SERVICE• JOB ATTITUDES• DEVIANT WORKPLACE BEHAVIORS• SAFETY AND INJURY AT WORK

SELECTION•Emotion is considered as a factor in hiring employees.•People with higher EI are performing better than people with lower Emotional intelligence.•EX: In army if people meet all physical criteria and fail to meet emotional standards they are not selected for service.

DECISION MAKING•Moods and emotions have important effects on

decision making.•People in good moods or experiencing positive

emotions likely to make good decisions quickly also enhance problem solving skills and find better solutions to problems.• EX:If a person is in good mood he can easily make

good decisions.

CREATIVITY•People in good moods tend to be more creative than

people in bad moods.• EX: supervisor giving positive feedback to his

employees will make them more creative.• Some researchers feel that positive moods doesnot

engage in creativity.•Active moods , whether positive or negative,seem to

lead to more creative than deactivating moods.

MOTIVATION•Giving people performance feedback-whether real or fake-influenced their mood , which then influenced their motivation.•EX: Positive feedback to an employee will make him be in a good mood which in turn motivates him to do the work.

LEADERSHIP•Effective leaders rely on emotional appeals to help convey their messages.•EX:If a leader is more more enthusiastic, and active,they may be more likely to energize their subordinates.

NEGOTIATION•When a negotiator shows anger , the opponent

concludes the negotiator has conceded all she can and so gives in.•Anger lead to significantly worst outcomes.•A negotiator shouldnot develop a negative emotion

from an poorly done negotiation experience . Due to this they will not be cooperative in future negotiations.

CUSTOMER SERVICE•A workers emotional state influences customer

service.• There is a matching effect between employee and

customer emotions called emotional contagion.• EX: If someone smiles at you, even we tend to

respond positively.• EX:If an employer shows positive emotion towards

the customer than only he will wish to come again.

JOB ATTITUDES•“Never take your work home with you”•If people stressful day at work also have trouble relaxing after they get off work.•EX: If you’ve had a bad day ay work,your spouse is likely to have an unpleasant evening.

DEVIANT BEHAVIOURS AT WORK•Anyone who have spent alot in one organization can find these behaviors.•People who feel negative emotions like anger are more likely to engage in deviant behaviours of work.•EX: Jealousy of an employee on other employee who is at a better position.

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