7/23/2019 Application Management Services 1

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es 

Delivery

Manager

Terrenos 

3. Delivery Organization 

Delivery Framework  

Terrenos Program Management Office 

Delivery Director Program Managers QA Managers 

Quality

Process 

Project

Mgmt.

Procedures 

Reusable

Assets 

Onsite Delivery  Customer  Delivery Management Tools 

Offshore Delivery  

Terrenos

(Back‐Office) 

Status Reporting 

Activities  Activities 

Communication Tools 

Customer

End UsersDelivery Team

Delivery Team

SKYPE Audio Conferencing & Video

Calls, Periodic Visits

E‐Mail 

Delivery Manager QA Manager

Issue Ticket Acknowledgement, Allocation,

Analysis, Effort Estimates & Feedback, Prepare

related Business Process Procedures,

Configuration on SAP Systems, Prepare Testing

Scenarios & Scripts, User Manuals, related Data

Migration, User Feedback, Corrective Actions,Documentation, Issue Closure

Customer

Engagement

Manager

Customer

Process Owners

Issue Ticket Acknowledgement, Allocation,

Analysis, Effort Estimates & Feedback, Prepare

related Business Process Procedures,

Configuration on SAP Systems, Prepare Testing

Scenarios & Scripts, User Manuals, related Data

Migration, User Feedback, Corrective Actions,Documentation, Issue Closure

SAP Solution Manager, Proprietary

Issue Tracking & Billing System

Daily Review Session

Weekly Status ReportMonthly Status Report

Milestone Delivery Report

Exception Report