“Success is a Journey”...Bennett Truck Transport, LLC “Success is a Journey” What we Hear from the Best • Many companies wow their customers on occasion – the “Remarkable”

“Delivered With Pride”

Bennett Truck Transport, LLC

“Success is a Journey”

2014 BTT Strategic Plan –Business Development Statement

• Key Word: Revenue1. We must achieve revenue of $28,000,000 with a stretch of $29,500,0001.1 Increase market share to no less than 21% by June 2014 and 23% by year end

• Key Word: Profit2. We must be profitable for the full year2.2 Manage Driver pay to no more that 75% within each region



2014 BTT Strategic Plan –Safety

• Key Word: Claim & Accident Reduction1.1 Conduct at lest two safety meetings in 2014 per terminal1.3 Require terminals, contractors & regional management to take an ownership role in

safety

1.4 Establish a program that emphasis age, height and width awareness of pulls

• Key Word: Orientation3.1 Implement new Orientation programs for o/o’s

• Key Word: Recruiting and Retention:1.4 Each region must schedule a one day recruiting event each quarter



2014 BTT Strategic Plan –Technology

• Key Word: Enhancing1.1 Implement a Driver Load Board for BTT



Driver Service Awards

Dan MacNeil



Driver Service Awards



1 Year Service Award


















5 Star Customer Care

Jodi Penn



5 Star Care - What does it mean?• We already do a pretty good job – we think• We probably can improve.• We need to define what we do well and where

there is opportunity for improvement• We need a roadmap to implement our ideas



How do we get there?• Let’s learn from the best• Let’s figure out how to apply what they do to

what we do everyday• Let’s make sure we keep what we do well. • Let’s measure our progress• Let’s involve everyone



What we Hear from the Best• Many companies wow their customers on occasion – the

“Remarkable” companies exceed customers’ expectations as a standard call of duty.

• Exceeding customers’ expectations is the true caring strategy and paying attention to every detail is the tactic by which it is accomplished.

• Remarkable companies:BELIEVE the best IN each otherWANT the best FOR each other EXPECT the best FROM each other

• Are we there yet???



Ideas Going Forward

Defining what 5 Star Service is for Bennett– What are the values that support Service?– What would differentiate us from competitors?– What matters to our internal & external customers?– What specific behaviors do we want to see?– How will we know when we get there?



5 Star Service for all Internal & External Customers

Management Employees

Agents

External Customer

Owner

OperatorSuppliers



Make Ben’s Day: The Life of a Truck Driver

Over the road truck drivers are away from home most of the month, with only 2-4 days spent at home.

Despite the advances of automation, over the road truck drivers can feel disconnected from family and friends.

Like most of us, over the road truck drivers do this job to provide for their families and create the life they want.

So what matters to this important internal customer?



Our Owner Operators• What do we already do well

Fast pay No forced dispatchDriver tools Driver lounge

• What else could make a difference?– How can we: “Make Ben’s Day”?



BTT OwnerOperatorManual

Table of Contents

Welcome to Bennett

1. Introduction / Welcome 2. Important Phone Numbers 3. Running a Great Business 4. CSA Safety 5. Accident Reporting and Claims 6. Settlements / Comdata 7. Drug and Alcohol Policy 8. Driver Qualifications 9. Log Procedures 10. Inspection and Maintenance 11. Fuel Tax 12. Driversig.com 13. Operations 14. Canada



BTT Owner Operator ManualLIABILITY ACCIDENT/INCIDENT REPORTING

CLAIMS HANDLING GUIDELINESWhat do I do? 1. Render Aid: Driver should immediately check on all occupants of all vehicles involved in the

accident, if injuries are noted driver should ensure that appropriate emergency medical authorities have been contacted.

2. Call 9113. Call Bennett: Regardless of severity, must be reported immediately by the driver to the Bennett

Claims Department at 800-866-5500 during regular work hours and to 866-624-3473 after hours. Reporting includes hydraulic and other type spills, alleged accidents, or accident-like occurrences, theft of rig/cargo, fire, etc

Information: All drivers are to cooperate with investigating officer, answering questions if asked. Driver should t discuss the accident with bystanders or other personnel representing the claimants.



BTT Owner Operator Quick Reference Guide

Owner/Operator Quick Reference Guide



Thank You



2013 Awards

Marcia TaylorDavid PittmanLee GentryDan MacNeil



Technology Update

Tim Hadden

Driver Mobile Application• Current Load Assignment Details• Load boards

• By State• By Miles Radius• By Miles From Current Location

• Driver Paperwork Status - View Driver Paperwork Received• Driver Alerts

• Late Logs• Late Fuel Tax• Late Compliance Information

• Settlement Reports• Driver View Personal CSA Scores• Comdata Reports• Agent Search• Check Call• Run Miles By Zip or City• LTL Load Search

www.bennettig.mobi

Log Into the Driver Mobile Application.

Click on Upload Documents

Using Drive Axle

Using Drive Axle

Load Documents (BOL)

Other (Logs, Fuel Doc’s, Etc…)

If you are Sending a BOL Select Load

Documents then select your load on the next

screen

If you are Sending Logs, Fuel Envelopes, or any other document please

select Other.

Tap the screen to capture Document. Note: Please hold the tablet still to

ensure a good photograph

Use the Orange guidelines to trim the page to the

appropriate size. Then Click the Trim Button

Using Drive Axle

Using Drive AxleTo Add additional pages click

on “Add Page”. Note: Please only send BOL’s for selected Load Number. All Other Documents can be sent together using the send other documents

selection.

Click Send

ELOGS/E-Fuel Tax

Electronic Logs –No More Sending LogsNo More Lost PaperworkNo Worry about Record of Duty Status ViolationsNo Worry about Form and MannerSystem Notifications when driver approaches 11, 14, and 70 hour violations

Why Electronic Fuel Tax? No Fuel ReceiptsNo Fuel EnvelopesAccurate Route Mapping for Road and Fuel TaxAutomated Fuel Tax and State Reports

TMS ChangesBOL’s will not be able to be printed

if load is unassigned

TMS ChangesBatch Print BOL’s

Load Line Creation Without Completion

Load Line Creation Without Completion

When Truck dispatched from Terminal that is domicile email message sent to domicile Terminal

When Truck dispatched from Terminal that is domicile email message sent to domicile Terminal



Let’s take a Break



Safety/CSA

Randall Vernon



Safety and CSAHours Of Service:BTT remains 14.5% over the threshold in HOS.

• Log book not current• Form and Manner• 30 min. break within first 8 hrs. of

being on duty



Safety and CSAAccident Prevention:Since September of 2013 we have had 7 fatal accidents and 6 were weather related.

Use common sense approach towards driving:• Check weather report before heading out• Monitor wind gust during trip• Pre-plan trip and always leave yourself an out



Safety and CSA• We need to get back to having “SAFETY MEETINGS”• Toolbox meetings • Pre-trip load evaluation before leaving yard• Being the carrier of choice• Gold standard



Bennett Truck Transport2014

Recruiting Format

Mike Page



What Tools Do We Use ?

Lets REVIEW Our Toolbox



4 x 8 Outdoor Banner

18 x 24 Poster

Rehire Post Card



Table Stand Flyer Push Card & Holder

Mirror Hanger



Driver Referral CardBack

Driver Referral CardFront





BTTRecruiting Tools

Order Form



So What’s NEW ???



Apr-May-June Toter Ads In 2 Truck Books!



BENNETT TRUCK TRANSPORT TOTER DIVISION

“Delivered With Pride”

Feb 6th 2014

QUALIFICATIONS

23 Years of age Class A C.D.L. 1 year Current O.T. R Experience 1 year RECENT Oversized Experience Able to pass a DOT Physical (with at least 6 mos left on it) and D.O.T. Drug Screen No Felonies Convictions or DUI Convictions In Past 7 Years No more than 7 points on CDL in past 3 years No more than 2 moving violations in past 12 months ( rolling ) Must meet all requirements of Parts 391 FMCSR

EQUIPMENT REQUIREMENTS

10 year old or newer tractor – Older tractor allowed upon review / inspection Extended Towing Mirrors – Amber Lightbar / Warning Light Set Up Pintle Hook – Hitch Ball – Electronic Brakes – Breakaway Switch Additional equipment based on areas of operation Lease Purchase Program Available To Qualified Applicants

BTT OFFERS:

70-75% of 100% Of Line Haul – Based On Customers Contract AVG Length of Haul 300 Miles – AVG Loaded Miles 1000 – 1200 Miles Per Week 100% of Reimbursed Accessorial Pay 100% Pass thru cost on escorts 2013 Fleet Average of $1.66 Per Loaded Mile – Plus Fuel Surcharge 2013 Fuel Surcharge Average of $1.00 Per Mile Same Day Pay Vehicle Legalization Account – O/O Funded to cover monthly deductions 100% Fuel Surcharge Nationwide Fuel Discount Program – TA/Petro – Wilco Hess – Loves Truck Stops Health Benefits Program Available Thru U.T.B.A. ( Universal Trucking Benefits Assn.) $500.00 Dollar Sign On Incentive(V.L.A. Funding ) & $300.00 Owner Operator Referral Bonus

$300.00DollarReferral Bonus

$500.00Sign OnINCENTIVE V.L.A. Funding



Our Goal For 2014

400 Trucks



Come Grow With Us!

THANK YOU



Let’s take a Break



Accounts Receivable

Janice Lovern



Fuel Tax

Roy PerrySue Swartzmiller



Safety Bonus

Dan MacNeil



Wrap it Up Regional Managers – please stay

Dan MacNeil



Enjoy Your Evening