“Small enough to care. Big enough to deliver.”

We take the time to understand our customers. Our decisions and actions are always guided by what you really need.

• Customer Onboarding and Management• Matrix of proactive and reactive processesto support customers

• Customer-specific processes as required• Monthly Business Review• Business Continuity Plan• Comprehensive Process Documentation & Reporting

SOP and KIV Writing ISO Documentation Process and Work Auditing

• Domain Experts in Logistics Processes CargoWise Certified Professionals Classifiers

• Value Savings for our customers

We are CUSTOMER FOCUSED

WHO ARE WE?Compliant Business Processing (CBP) is a

business process outsourcing companyas the wholly owned

subsidiary of The Compliant Group in

Australia.

CBP, as with all division of The Compliant Group,

provides wholesale services exclusively to the

Freight Forwarders, Customs Brokers,

Shipping and Logistics industry in Australia, New

Zealand, UK and USA.

WHY WORK WITH US?

We are the PEOPLES CHAMPIONWe aim to bring out the best in our people and we inspire them to take care of our customers.

• Recruitment ensuring the right mix of skills and attitude• Best in Class Training and Immersion• Onshore training of Subject Matter Experts• Active Leadership for employee development &

engagement• Inclusive environment fostering collaboration whilst

promoting productivity• Organisational structure providing support to all levels• Competitive benefits package

Your SUCCESS in International Trade is our goal

Client satisfaction levels classed as ‘Above

Satisfactory’ by more than 95% of CBP Clients in 2018

92% of CBP staff possess either Logistics based

qualifications or relevant previous experience or

BOTH

WHAT WE OFFER?

“Small enough to care.Big enough to deliver.”

To be the preferred offshore service provider for the International Freight & Logistics industry.

Our well rounded team can provide professional services tailored to your business need.

Our Vision

To provide the highest quality yet cost-effective offshoring services to the International Logistics

industry.

Our Mission

Our Core ValuesHonesty | Professionalism | Reliability | Diligence

• Assign local resources to high value taskswhilst delegating mundane and time-consuming tasks to your CBP agent

• Leverage a global knowledge base and haveaccess to world class capabilities.

• Gain access to resources not availableinternally.

• Delegate functions that are difficult to manageand control while still realising their benefits.

• Expand and gain access to new & larger marketareas.

• Increase productivity and lower labour costs

Why Outsource with CBP?

DONABEL ARNESTOSite Head_________________________________________________________

Dona possesses 12 years of direct workexperience in the Freight Forwarding and LogisticsIndustry. Dona’s career is steeped in success. Donaspearheads all aspects of ensuring CBP runsefficiently and smoothly for our clients. Fromoperations to support functional groupings withina BPO environment, and is instrumental inproviding system standardization and leadershipto the entire CBP Manila team. Dona is very muchat home creating operational centers ofexcellence.

Dona also served as the Head of Service Deliveryfor Airfreight and Ocean freight at the DHL GlobalService Center for their Freight Forwardingdivision, where she was responsible in providingoverall leadership, management and responsibilityof business systems, processes and performanceresults. Dona possesses a Bachelor Degree inCustoms Administration.

MEET THE TEAM

JOY MENDOZAClient Manager_______________________________________________________

Joy brings more than 15 years of directexperience within the BPO, Banking &Telecommunications industry. Joy is a BPOProfessional with extensive experience and skillsin Vendor/Client Management, QualityAssurance, Auditing, Process Standardizationand Improvement – all working closely withOperations to deliver client defined outcomes.

Before joining CBP, Joy worked within Telstra asOperating Model Manager where she designedand improved key business processes for bothcaptive and outsourced contact centres ofTelstra with the goal of enhancing operationalefficiency and effectiveness.

ALVIN SUAPENGCOOperations Manager_________________________________________________________

Alvin comes with more than 13 years ofexperience in the BPO Logistics industry with thelast 10 years in operations management.

Prior to joining CBP Manila, Alvin was an AirfreightManager for DHL handling multiple workstreamswithin their airfreight product from numerouscountries. He spent the majority of his professionalcareer with Maersk Line where his knowledgewithin the various functions in shipping andlogistics, project management, automation,business intelligence, process improvement andlean six sigma has been refined.

As the operations manager of CBP Manila, he isresponsible for all the client operationsproductivity in the Manila office and ensures eachteam meet and exceed their targets.

_______________________________________________________________________________________

Dane has excelled in her 8 years work experience in the BPOindustry directly servicing the freight forwarding industry.Dane quickly progressed within CBP Manila from a TeamLeader position to the Implementation Manager. Dane hasan exceptional understanding of industry software platformsas well as a solid operating knowledge of Freight ForwardingOperations. Dane is an expert in identifying areas for growth,developing solutions and taking ownership by assisting theclient in executing the processes.Dane was part of the Freight Process Outsourcing (FPO)Planning team of Direct Data Capture where she wasresponsible in implementing new accounts, creating staffingplans, handling escalations and coordinating with differentdepartments to ensure a smooth transition to operations.

DANE RECAMADAS-SALDANAImplementation Manager

Her main task with CBP Manila is to manage cross departmental project teams to ensure operationalreadiness of service launches. She will likewise be responsible in designing metrics and status reports toreport progress against project objectives and milestones and evaluating and developing trainingmaterials.

Dane is an LLB (Bachelor of Law) graduate. She took up her pre-law at the University of the PhilippinesVisayas Tacloban College.

Transition Sponsors: Responsibilities:

Client POC

CBP Managing Directors

▪ Agree on service fees and SLA provisions▪ Allocate resources to support workstream development▪ Sign-off of project plan, go-live and closure▪ Assess, manage risks/issues and ensure escalation resolution

Transition Leadership: Responsibilities:

Client POC

CBP Client Manager

CBP Site Head

CBP Implementations Manager

▪ Draft SLA▪ End-to-end management of transition project i.e., create project plan,

assess project status/risks/issues, review project status▪ Quality assurance of project deliverables▪ Validate FTE estimates▪ Facilitate training▪ Communication/change management▪ Sign off KPIs and other targets

Transition Team: Responsibilities:

Team Leader▪ Monitors Operations and ensures KPIs are met.▪ Provides reports and analytics on actual performance

Finance expert • Invoicing

HR expert▪ Source and recruit FTEs▪ Prepare onshore training requirements, if needed

IT expert▪ Manage equipment and access requirements▪ Ensure efficient IT management

CBP ORGANISATIONAL CHART

ONBOARDING AND ORGANISATION TRANSITION

PROJECT PLAN

AUDepartment Tasks SOP

Accounts Enter Cartage Invoice YesAccounts Pre-Alert Chase from Coloader YesAccounts Transhipment Check YesCartage Book Transport Online YesCartage Book Transport Online LCL YesCartage Complete Delivered Date YesCartage Complete Delivered Date and POD YesCartage FCL Container Dehired YesCartage Send Cartage Advise and EDO to carrier FCL Yes

Cartage Send EDO to Delivery Agent (CTG) YesCartage Timeslot Request Sent to customer YesCartage Timeslot Request to Carrier LCL YesCustomer Service Chase for Master Telex release YesCustomer Service Chase for Missing Documents YesCustomer Service Create Collection ID on Airline Terminal Website YesCustomer Service Delivery Notification to Customer YesCustomer Service HBL-Telex/Original Required YesCustomer Service Telex/Original Required/ Clearance Docs YesOperations Chase EDO from Shipping line or Co-loader YesOperations Chase Outturn YesOperations Lodge Sea Cargo LCL/FCL YesOperations Send EDO to Delivery Agent (OPS) YesOperations Shipping Line / Coloaders Invoice YesOperations Shipping Line/ Co-loader Invoice Payment (Remittance) YesOperations Upload EDO YesOperations Registration Air and Sea NoOperations Registration GPC NoRegistration Add Carrier Contract number YesRegistration Agent invoice Received & Posted YesOperations Non-delivered Report NoCustomer Service Check and Chase Booking Confirmation NoCustomer Service Completing Departure Date NoCustomer Service Chasing Ready Date NoCustomer Service Order Registration NoCustomer Service Weber Shipments - Order Placement to Shipment Rego NoOperations ETA and Transhipments Checking No

TASK LIST

Gantt Chart

SAVINGS CALCULATOR

Number of

Specialist

CBP Rate

Monthly USD

CBP Rate

Annual USD

Avg Internal

Base Salary Only $AUD

Annual

Savings

In AUD

1 $1,500 $18,000 $70,000 $44,000

2 $3,000 $36,000 $140,000 $88,000

3 $4,500 $54,000 $210,000 $132,000

4 $6,000 $72,000 $280,000 $176,000

10 $15,000 $180,000 $700,000 $440,000

15 $22,500 $270,000 $1,050,000 $660,000

20 $30,000 $360,000 $1,400,000 $880,000

30 $45,000 $540,000 $2,100,000 $1,320,000

Save up to 70% on your labour costs!

Freight Forwarding and Road Transport

OUR PRICING

Setup Fee: $1500 USD

• One-time PaymentService Fee: From $1500 USD/Month

• Monthly Fee per Staff member

• Your staff work the hours that suit your

business and requirements

AUSTRALIA HEAD OFFICE:

3 / 12-14 Northumberland Road

Caringbah NSW 2229

p: +61 407 280 155

e: matthew@compliantbusinessprocessing.com.au

w: www.compliantbusinessprocessing.com.au

MANILA OFFICE:

3rd floor Polar Center Building,

EDSA Cor. Cornell St., Brgy.

Wack-Wack, Mandaluyong City, PH

w: www.cbpmanila.com

CONTACT US NOW!

CONTACT US NOW!

AUSTRALIA HEAD OFFICE:

A: 3 / 10 Northumberland RoadCaringbah NSW 2229 P: +61 2 9525 9500E: matthew@compliantbusinessprocessing.com.auW: www.compliantbusinessprocessing.com

Save up to 60%on your labour cost!

MANILA OFFICE:

A: 3rd floor Polar Center Building, EDSA Cor. Cornell St., Brgy. Wack-Wack, Mandaluyong City, PH P: +63 2 883 5723 W: www.orbisbusinesssolutions.com