“A holistic vision, essential for a successful digital transformation”

Veronique DeryckeCFO delaware International

› About delaware

› Cloud wave : Live 1.1.2017

› Applied innovations

› Q&A

Topics

US

BRAZIL

THE NETHERLANDSBELGIUMLUXEMBOURGFRANCE

UK HUNGARYCHINA

SINGAPOREMALAYSIAPHILIPPINES

DELAWARE TODAY

2200 professionals24 offices in 12 countries€ 275 mio revenue (2018)

WHAT MAKES US DIFFERENT?

We originate from a dream to initiate an organization that lasts.

A company that lives on through succeeding generations and our customers’ successes.

An intense organization, eager and warm, demonstrating commitment with a spirit.

› About delaware

› Cloud wave : Live1.1.2017

› Applied innovations

› Q&A

Topics

DISRUPT OR BE DISRUPTED

› Challenges

› Old system no fit to our size and complexity

› One way of working within whole organization

› User experience = user-friendliness + real-time information

› Cloud Transformation Strategy

› Accelerating value realisation

à Delaware business 100% in the cloud

7

CLOUD STRATEGY

8

PROFESSIONAL SERVICES CLOUD

SAP Cloud Platform

3RD PARTY CLOUD SOLUTION

3RD PARTY CLOUD SOLUTION

3RD PARTY CLOUD SOLUTION

FINANCE CLOUD

BI ARCHITECTURE

9

SUCCESSES & CHALLENGES ERP SaaS

› Successes

› Accessible

› All tools web based, single sign on , Mobile (TS App, Mobile Exp, TS Approval, Success Factors, Reporting)

› Administration by business IN the system

› No extra/double inefficient administrative flows

› Cloud = standard platform and standard process (limited customization capabilities)

› Cloud = closed / stable, no access to backend (no interference possible)

› User-friendly (even ERP J), business language, no overkill in attributes

› Scalable platform

10

SUCCESSES & CHALLENGES ERP SaaS

› Challenges

› Change mgt, training, communication is key

› Limited customization capabilities (e.g. data validation for error avoidance)

› Inherent evolution of the platform, 4 upgrades per year

› Value creation in a faster way than if you would do it yourself

› Finding the right balance between evolution and stability

› Dependency on roadmap of cloud provider

11

SUCCESSES & CHALLENGES Reporting

› Successes

› Launchpad provides easy access to all available reports

› Dynamic tailoring and creation of own dashboards

› Real-time availability of information

› Easy sharing of dashboards throughout the company

› Responsive design for use on multiple devices

› SAC app available on mobile devices

› Challenges

› Realtime vs snapshotting (performance)

› delaware as a “pioneer” results in inflated expectations

› Next Step

› Digital boardroom, forecasting

12

13

THE DIGITAL BOARDROOM

› About delaware

› Cloud wave : Live 1.1.2017

› Applied innovations

› Q&A

Topics

Applied Innovations

RUNERP (SAP, Microsoft)HR, CRM, E-Com, …Apps, Web portals,Business Analytics

Infrastructure…

INNOVATEBigdata & AI/Machine Learning,

Blockchain, Bots, RPA,

Virtual Reality, Robots,Asset Tracking

…

INNOVATION

Shaping tomorrow, Today

Delaware achievements & projects

› RPA : about efficiency gains

› When ? Manual/strict process/multi-process/error sensitive

› Easy accessible : Low cost, short implementation period (av. 5d), Proven technology.

› Limited effort of implementators. RPA as “toolkit of support staff, just like excel”

› Implemented : Re-allocation automation ; Fixed price reporting

› Many business cases : 46 Projects identified :

› Complete Process e.g. invoice creation, VAT declaration , bad debt provision

› Quality control e.g. review pricing before invoice proposal ; trading partner field

› Effective communication : personalized e mails

18

Delaware achievements & projects

› AI : experimenting : Cash flow forecasting , PL Forecasting (other than scheduling/pipeline)

› Machine Learning : experimenting : bank reprocessing

› Technology is no IT topic

› Technology in driver’s seat : not only a resolver but creator of new business models

19

Strategy Expert(e.g. new business models,

…)

Finance Expert(e.g. calculate Business Case,

ROI, …)

Creative Director(e.g. think different!,

…)

Technical Expert(e.g. emerging technologies,

architecture, …)

The Team

Forms of Business Model InnovationBUSINESS MODEL OPTIMIZATION

Adds significant value without changing the Business ModelProcess-centric

IncreaseExistingRevenue

1 5

EnhanceCustomerExperience

2

ReduceProduct

Cost

4

Digital Sales &

Marketing

3

ImproveEmployee

Productivity

6

OptimizeInventory &

OEE

BUSINESS MODEL TRANSFORMATION Leads to Net-New Revenu and New Business Models

Needs-centric

SellingData & Insights

1 52

DigitizedProducts &Services

4

OutcomeBased

Revenue

3

UsageBased

Revenue

6

Move intonew

Sector

Revenu Productivity Growth Assets Data Economy Sharing EconomyServitization

AnalyticsPricing

IoT/AI3D Print

RPA/AIAR/VR

CRM/360Apps/Bots

AI/NLPBots

IoT/AIAR/VR

IoT/AIBI/MDM

Digital TwinAR/VR

PAASMan. Services

Analytics/AIMan. Services

StrategyEco-system

Non TransformativeHigh Transformative

Run a PlatformBusiness

StrategyEco-system

Connected SanitaryConnected Cable Reels

ConnectedTrucks

IoT

ConnectedWeavingMachines

Connected VesselsConnected ProductionLines

Connected Agriculture Connected Race Car

Automated Quality Inspection

Automated Product Identification

Predictive Maintenance

Quality Prediction for Fiber Enriched Concrete

Crop Yield PredictionProduction Planning Optimization

AI

Marketing CampaignEffect Prediction

Customer Segmentation & Churn Prediction