Anthony Frost 2941 Nash Pl SE, Apt 104 • Washington, D.C. 20019 • 202-710-9088 • Anthony.frost75@gmail.com

Profile Mobility lead that works well with stakeholders, management and end users identifying needs, recommending and implementing solutions; training trainers, team members, and public users; solving problems and improving processes. Enjoy working with teams brainstorming and using analytical skills to create solutions. Background in software, hardware and installation including support for mobile devices, desktops, laptops, LAN servers, printers, bar code scanners and all other peripherals. Experienced with Mobile device management and integrated storage solutions. Education

• Year Up / Northern Virginia Community College - Information Technology Training - 2014 • Flatwoods Jobcorp - Electrical Training - 2011

Work Experience LASERSHIP, INC., Vienna VA - 04/14 – Present Mobile Device Technician Tier 1

• Troubleshoot and install software on Intermec mobile pcs scanners • Prep multiple scanners to ensure drivers are able to deliver packages • Work with users via phone, email, or IM • Use an in house ticketing system and currently using Jira • Use an in house management system called Tracmor to receive and move assets • Work with Microsoft Suite daily Lync, Outlook, and Excel • Keep track of active scanners and company cell phones using a Sprint Administrator account • Activate cell phones for users Androids and Macs, mostly linking the company email to the phone,

swapping lines, and ensuring that lines are active • Remote into scanners to install software on the devices using Mobi Control Manager Software • Generate 10 to 15 tickets daily • Prep 20 to 25 scanners daily to put back into production or to shipped them to warranty repair

CGI FEDERAL, INC., Fairfax, VA – 07/13-01/14 VoIP/Network Intern

• Provided new hires with phone numbers and voicemails daily, so that users are phone accessible • Set up over 300 phones for company project to ensure users would have access to phones • Solved over ten tickets daily using Citrix ticketing system to ensure users can carry on their day

problem free • Operated Microsoft Outlook daily to communicate with requestors of tickets • Used Cisco Unified Call Manager daily to provides users with numbers or to recover users numbers • Handled Cisco Unity Connection daily to give users voicemails or recover voicemails

HOME DEPOT, Oxon Hill, MD – 04/11-10/13 Plumbing Associate

• Provided customer assistance daily to approximately 50 to 100 customers by answering questions about plumbing problems and giving plumbing demonstrations to help increase sales

• Stock shelves daily with 100 to 200 plumbing products • Performed bay maintenance throughout shift to maintain a clean environment for the customers to

shop in

QUALITY CHECK GROUP, Washington, D.C. - 08/10-01/14 Cleaning Associate

• Work as part of 4-10 person staff to prep new construction projects • Ensured that sanding dust, paint stains, and other elements left behind by construction are removed • Maintained the appearance of public areas of high-rise residential communities to enhance visual

appeal and to boost the morale Volunteer and Leadership Experience FLATWOODS JOBCORP, Coeburn, VA - 10/10-02/11 Student Government Treasurer

• Managed funds received in campus store to ensure store made expectations Skills

• Software: Microsoft Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7; Norton Ghost; installing drivers; SharePoint; basic HTML, blogs, and wikis; basic understanding of database and SQL

• Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; BlackBerry configuration

• Networking: General networking experience (running cables, troubleshooting connections, activating ports)

• Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person)

Certification

• Working towards CompTIA A+ Certification • Home Builders Institute Electrical Wiring Pre-Apprenticeship Program • Leadership Training and served as Treasurer for Student Government Association