Annual Review 2013 - 2014 - South Tyneside Tensouthtynesideten.com/wp-content/uploads/2016/08/ANNUAL-REVIEW.pdfSouth Tyneside TEN ANNUAL REVIEW 2013 - 2014 1 ... Universal Jobmatch

Annual Review 2013 - 2014

South TynesideYour Future - Our Business

ten

Welcome to TEN’s annual review for 2013/14, and many thanks to all our staff and partners, who have contributed so much to TEN’s successes throughout the year.

At this time we are also celebrating TEN’s 20th Anniversary, an occasion which further revives memories of TEN’s ups and downs over the years, and of all the well-remembered staff and partners, and clients, with whom we have worked.

Generally our last year will surely be remembered more for its “ups” than “downs”. Growing into our new premises at Market Dock has been a pleasure, and it is very pleasing to note our remarkably good performance, especially on our core Work Programme contract.

I am sure that you will find much of interest in this Annual Report, and I would urge you not just to skate quickly over the headlines, but to study some of the detail, and especially the personal comments of clients and staff, who remain, as they always have, at the centre of the TEN story.

Chris ClarkeChair of the Trustees, South Tyneside TEN

South Tyneside TEN ANNUAL REVIEW 2013 - 2014

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Letter from the Chair

Hazel Marchbank McCallion Chief Executive

Laraine McLoskey Programmes and Operations Manager (promoted to Head of Operations)

Carol Wakefield Finance and Operations Manager (left June 2013)

Dorothy Boyd Senior Contracts Support Advisor

Natalie Currer Senior Finance and Facilities

Maureen Lowery Caseload Advisor

Lilian Eisan Caseload Advisor (left June 2013)

Derek Eisan Caseload Advisor (left June 2013)

Gillian Hepplewhite Caseload Advisor

Simon Barlow Caseload Advisor

Kelsey Nichol Caseload Advisor

Julie Neesam Employer Engagement/Post Employment Support

Gillian Dickinson Training Co-ordinator

Stirling Hood Youth Coach (commenced May 2014)

Karl Clements Apprentice Admin

Justine Almond Apprentice Receptionist


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Board of Directors during 2013-14Mr C J L Clarke Chair

Mr P Young Deputy Chair

Mr C E Potts Company Secretary

Mr P H Brumby Treasurer

Mr S Dobson

Mrs P Melvin

Mrs J Harris

Staff Team during 2013-14

TEN is a Registered Charity and Company Limited by Guarantee whose mission is to support the social and economic regeneration of South Tyneside. TEN provides support to unemployed residents of South Tyneside to help them attain employment. TEN strives to enable people to become enterprising in their own communities by providing them with access to jobs, training, business development and numerous other growth opportunities.


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Mission

TEN’s aims are:

• To develop a sustainable growth capability with access to funding, contracts and income from a wide variety of sources in order to better meet the job search need of the unemployed population, particularly in South Tyneside.

• To provide a service of information, advice and guidance accessible to all eligible unemployed individuals.

• To raise people’s aspirations and encourage, help and support them to make informed choices regarding their life-long learning, training, employment and enterprise development.

• To provide a high quality service which will contribute to greater social inclusion and equality of opportunity for all individuals. The service must also be to a standard which will satisfy its unemployed users, as well as to funders and partners.

• To work with regional and sub-regional partners to develop a network which enable clients to make use of all the services available, with the opportunity to progress through different routes in a flexible manner.

• To add value to the activities of the existing services, providing further employment support to residents of South Tyneside and beyond.

Aims


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ServicesTEN delivers a wide range of services to support individuals and the local community. Services include:

• Impartial information, advice and guidance

• Personal development and action planning

• CV preparation and help with job application forms

• Interview technique coaching

• Job search support with a personal job search advisor

• Personal development training including confidence building, employability, and sector specific courses linked to job opportunities

• Access to resources including computers and the internet for job search purposes

• Guidance on accessing grant funding

• Employer engagement and client matching service

• Rapid redundancy response services to employers and employees

• Post-employment in work support for clients and employers

There have been two major and significant changes during the year which have impacted positively on the services we provide, the clients and staff and the organisation as a whole.

In September 2013, we relocated from Fowler Street to Waverley Market Dock Business Park. This was made possible through the award of a grant from Big Lottery Reaching Communities. The new premises are located within walking distance of South Shields Town Centre and public transport links. They are modern, bright and spacious enabling improved confidentiality for clients and opportunity to deliver additional services. We now have a dedicated ICT suite, a training room and office space for partners to deliver additional services such as money advice. We have installed new computers to enable clients to undertake job search activities. A new server was also installed to improve the ICT infrastructure.

Also in September 2013 we commenced the establishment of a Training Division and have achieved Accredited Training Centre status. With grants from Lloyds TSB Foundation for England and Wales and Garfield Weston Foundation we appointed a Training Co-ordinator to lead and grow the business into new markets which will complement the core Information, Advice and Guidance service. With support of an Awards for All grant, we were also able to fully equip the Training Room.

The delivery of impartial Information, Advice and Guidance continues to be the core service. This involves a range of actions, interventions and practical applications to assist and support clients into training and employment. The service is accessed by voluntary clients who self-refer or are referred by Jobcentre Plus and other partner agencies and also mandatory clients who are registered on Work Programme.

Throughout the year TEN have been able to increase services and capacity by delivering contracts and also securing grants.


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Achievements in 2013-14


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Work ProgrammeTEN have supported a mandatory client caseload of 460 current clients and registered 342 new clients. All clients have accessed intensive client centred information, advice and guidance and other intervention support. A range of positive outcomes for clients have been achieved including:-

Work Programme is the major contract TEN have been delivering for three years as a subcontractor to Avanta providing a professional service to Work Programme clients. Although this is a challenging programme for clients and staff, targets are being achieved and clients are gaining employment and more importantly sustained employment.

123into

employment

5into self-

employment

49accessing

work relating training

60supported

with IT training

3into

apprenticeships

9into

volunteering

National Careers ServiceTEN are a subcontractor to CfBT delivering National Careers Service and providing information, advice and guidance to help clients make decisions on learning, training and work opportunities. The service offers confidential and impartial advice and is delivered by qualified Level 4 Advisors.

Advisors have many years’ experience and provide impartial support to enable clients to make their own learning, career and employment choices and decisions.

National Careers Service is client centred and Advisors work with clients to:-

• discuss career aspirations, skills and strengths

• produce an individual Action Plan with achievable goals and interventions to enable progression

• develop a CV

• undertake job search

• provide access to computers

• understand the job market and apply for jobs

• improve interview skills

• search for learning and training programmes and courses

• identify funding to support learning

• refer to other relevant services and organisations

During the period April 2013 to March 14 we have delivered 650 clients sessions and supported 216 clients.


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216clients supported

650client sessions delivered

Voluntary Clients324 voluntary clients accessed the service by various methods - word of mouth, self-referral and referral from agencies and organisations particularly Jobcentre Plus. On average voluntary clients receive three Information, Advice and Guidance sessions. Due to the increasing demand we have had to continue with an appointment system and there are 28 client appointments available per week. Eighty percent of the voluntary clients are referred to TEN by Jobcentre Plus for help to produce a CV. The majority require access to a computer and help to set up an email address and Universal Jobmatch account and to upload their CV to their Universal Jobmatch account.

Intervention ServicesIn addition to TEN’s core Information, Advice and Guidance Service, some clients require a series of other interventions to assist with their progression. Partner organisations have been of particular importance in assisting clients to address additional barriers which may relate to disability, mental health, drug and alcohol addictions, welfare and money advice.

As well as achieving ‘hard’ outcomes of training and employment, the range of interventions available to clients also helps to address additional barriers and to raise the confidence, self-esteem and aspirations of clients. These ‘soft’ outcomes are equally as important especially for clients who are long term unemployed.


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South TynesideYour Future - Our Business

ten

Quality Standards

TEN delivers Information, Advice and Guidance services to Matrix Quality Standard. Quality standards are important to TEN and we focus on continuous improvement of services for clients. An outcome of the annual review of policies and procedures is the production and implementation of a new Quality Assurance Manual. The purpose of the Quality Assurance Manual is to ensure that excellence in standards of services is embedded into systems and processes in order to continually improve and quality assure provision. This will enable TEN to maintain the highest standards of quality in the way we work, the services we deliver and to build on the relationships with clients, staff, commissioners, funders, stakeholders and partners.

TEN has been operating in South Tyneside for 20 years. There have been many changes, especially in the sources of funding available to an organisation like TEN. TEN itself has grown in stature and in the professionalism of its staff. Despite changes in government policies and programmes, many elements of TEN’s values remain constant, not least a commitment to support the actual needs of our clients, not just to process clients through contract targets and outcomes.

Integral to maintaining standards is the opportunity for staff to improve through learning and training as part of personal and professional development. TEN value their staff and invest in them and this has been recognised through Investors in People (IIP) Standard and Quality Mark. An IIP Development Area was a review of the staff appraisal and supervision process. Following consultation with staff TEN have implemented a new staff Performance Development Review system which is proving to be very effective.


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Staff TeamTEN’s staff are very important to the organisation and TEN are proud of their qualified professional team who between them have many years of skills, knowledge and experience. The team have worked extremely hard during the year to achieve challenging targets and outcomes whilst maintaining an individual client centred approach. Staff have shown real commitment and dedication to both the clients and the organisation and retained their ‘can do’ attitude.

There have been some changes in staffing levels during the year with three long serving members of staff leaving the organisation after forty years of dedicated service between them. We are extremely grateful for their loyalty and commitment.

We recruited three new staff, a Youth Coach and two Apprentices which provided opportunities for two young people to gain skills, experience and qualifications. The addition of a Youth Coach has enabled us to deliver Talent Match a programme dedicated to supporting young adults.

We currently have thirteen members of staff.

Business Development and Forward PlanningServices are aligned to TEN’s Strategic Plan 2012-2014 and we have successfully delivered against five of the six Strategic Objectives. The Plan will be reviewed and updated by December 2014 through a series of consultation and development workshops.

TrusteesThe role of the Trustees is to provide governance and direction to the organisation and support to the Chief Executive. Trustees give their time and expertise on a voluntary basis. During the year there have also been changes within the Board of Trustees and two Trustees resigned at the last AGM. One of those is Alan Brewster who became a Director and Trustee at the inception of TEN in 1994. Alan has given twenty years of dedication and commitment to TEN and we would like to extend our grateful thanks and appreciation for his unwavering support.

We conducted a Board and Trustee review and a Trustee recruitment campaign and were fortunate to appoint two new Trustees with skills in quality standards and business/personal coaching and development.

TEN have a strong professional Board of Trustees who have provided robust governance and direction throughout the year. Trustees and Management have continued to be vigilant in the management of resources to ensure the organisation remains financially viable and have made some challenging decisions during the year.


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Julie Neesam – Employment Engagement Consultant and Post Employment Support

The engagement of employer’s is led by local labour market information and intelligence, as well as identifying from Advisors on a weekly basis, what type of vacancies they require me to source for their clients. Some of these are ongoing vacancies. I then manage the vacancy from pre-screening and submissions to employer to co-ordinating interview timetables and attendances. I provide feedback to Advisors on all submissions.

Case Study

Call Centre:

BT South Tyneside

Gainshare Ltd

Npower

Care Sector:

Boltonshaw Home Care

Allied Health Care

Four Seasons Health Care

Age UK South Tyneside

Cleaning:

Ctech North East

Mitie Cleaning

Bells Group North East

Goddess Cleaning

Customer Service:

Mecca Bingo Club

Clarks Shoes

B & M Bargains

Hospitality:

The Dunes Entertainment Centre

Premier Inn

Sales:

Home Fundraising

Priory Paving (North East)

Facelift UPVC

Security:

Tyne Tees Security

NES Services

Mitie Security

QW Security

Sectors that Work Programme clients are mostly moving into are as shown above.

Apprenticeships are available in all sectors but not easily accessed as they demand GCSE Grades A-Cs.

Julie Neesam, Employer Engagement Consultant, South Tyneside TENHolly Allton (client gaining employment)Gary Goyal, Tyne Tees Security Limited (employer)

Andrew Clarke, The Riverside (employer)Jed Robertson (client gaining employment)Julie Neesam, Employer Engagement Consultant, South Tyneside TEN

There are a number of employers who we work with on a regular basis and these include:-


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Case StudyClient Case Study – Adam Rostron

I would just like to thank you for telling me about the The Prince’s Trust training programme to work at Marks and Spencer. As you know l completed the four week training programme and then Marks and Spencer offered me a temporary part time contract for three months. I am working from Wednesday to Saturday, 3pm till 7pm. I am really enjoying working for Marks and Spencer and l have you to thank for this.

I have never had a chance to work or even gain work experience until l was given this wonderful opportunity. Marks and Spencer gave me a job knowing l had no work experience and all l did was The Prince’s Trust training programme. So l am very thankful for them and The Prince’s Trust.

So if it was not for you and South Tyneside TEN then l would never have been given this opportunity to work. So thank you so much Maureen.

The final celebration at St James Park with Marks and Spencer and Prince’s Trust. We had a tour around the stadium and then gave a big speech, which included introducing ourselves, what we have learned and who we are thankful to and more.


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Pre-employment Training ProgrammeTEN, in association with Avanta, ran a Pre-employment Training programme specifically for clients who are in receipt of Employment Support Allowance. This proved to be very successful, with clients gaining confidence and making new friends as well as learning skills about the workplace. Clients gain a Level 1 Certificate in Employability. Two clients progressed to interviews and commenced work in the care sector.

Client comments:-

“I came in with no confidence, but now I’m confident, I even made

friends”!

“I’ve already been for an interview, the

interview went well, I feel confident, and the job prospects look good”

“My grammar and spelling have improved with the

help of the Tutor”

Pre-Employment Training Course with AvantaClient Feedback: Robert McCaffery, ESA client

“On the first day of the course I didn’t want to do it because I was nervous about who I was going to meet, but after a couple of days on the course my confidence started to grow when I started to know the people more. Since I have been on the course I have learned a lot of stuff about myself that I didn’t know before and what skills I have. I have become a better writer and better at spelling since I have been on the course. I have learned a lot about health and safety and the rights and responsibilities you have at work. I have got a CV out of the course which I never had before and have learned how to act in an interview”.


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Looking into 2014-15

Future Developments

Information, Advice and Guidance ServiceTEN will continue to deliver Work Programme and National Careers Service during the coming year and provide IAG services to both mandatory and voluntary clients.

Training DivisionA key strategic objective will be the growth of the Training Division. We await the outcome of a Big Lottery application and a bid to South Tyneside Adult and Community Learning. We will bid for contracts to deliver training for clients which is aligned to job opportunities. Integral to this is the Employer Engagement Service to identify skills gaps through dialogue with employers.

Talent Match TEN are working in partnership with Wise Group and other Talent Match partners in the North East to deliver the Big Lottery funded Talent Match programme. Talent Match is targeted at young adults aged 18 to 24 years old who are not in employment, education or training. TEN have appointed a Youth Coach who will offer support, coaching and mentoring to young adults in South Tyneside.

Continuous ImprovementAs the business grows, quality standards and continuous improvement remain at the centre of the organisation. During the year we will be working towards achieving ISO9001 and ISO27001.


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Opportunities, Challenges and RisksTEN continue to tender for contracts, apply for funding and implement income generating activities to ensure the financial viability of the organisation.

The years ahead will be financially challenging as major contracts of reduced value are being won by large private sector prime contractors who subcontract out the work. TEN will be bidding as a subcontractor in a competitive environment with other private and third sector organisations. Payment by results contracts are becoming the norm with payments not being received for several months which can impact on the cash flow. Funding from Charitable Trusts is also reducing and the services TEN deliver do not meet the criteria and priorities of some funders.

In order to address these potential risks and threats, TEN have been working over the past eighteen months with other regional employment and skills organisations to build capacity and increase partnership working. Those organisations, including TEN, have recently formed Contract North consortium and through this mechanism will be bidding for contracts.

Employment prospects for clientsDuring the year unemployment has gradually decreased in South Tyneside and there are indicators that the economy is improving. Approximately 34% of our clients successfully gain employment and remain in employment. However, unfortunately there are still significant numbers of residents in South Tyneside who are long term unemployed and furthest away from the job market. We are confident that we can meet the expectations of unemployed people in South Tyneside and continue to provide effective, efficient and quality assured services.

Approx

34%gain

employment


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Financial Summary 2013-14

TEN’s main source of income is from contracts, restricted and unrestricted grants.

The following information is a summary of the company’s income as shown in the Trustees’ Report and Audited Financial Statements for year ended 31st March 2014. A full report and accounts will be made available upon request by contacting South Tyneside TEN.

Income £393,139

Expenditure £400,227

Reserves £153,297

Contracts £298,628

Grants £74,249

Earned Income £20,240

Donations £22

South Tyneside Training and Enterprise Network LimitedUnit 9 and 10Waverley Business ParkMarket DockSouth ShieldsTyne and WearNE33 1LE

0191 427 [email protected]

southtynesideten@southtynesidetenMake a donation by visiting www.mycharitypage.com/southtynesideten

Registered Charity No. 1045638Company Limited by Guarantee, Registration No. 2957689

Documents

Annual Review 2013 - 2014 - South Tyneside Tensouthtynesideten.com/wp-content/uploads/2016/08/ANNUAL-REVIEW.pdfSouth Tyneside TEN ANNUAL REVIEW 2013 - 2014 1 ... Universal Jobmatch