®

BETTER BUSINESS BUREAU® Serving Northern Colorado and Wyoming

BETTER BUSINESS BUREAU®

Institute for Marketplace Trust

Annual ReportA P R I L 2 0 1 4 - M A R C H 2 0 1 5

2 BBB Annual Report 2014-2015

BBB’S MISSION:

To be the leader in advancing marketplace trust. We accomplish our mission by:

• SETTING STANDARDS FOR MARKETPLACE TRUST

• ENCOURAGING AND SUPPORTING BEST PRACTICES BY ENGAGING WITH AND EDUCATING CONSUMERS AND BUSINESSES

• CELEBRATING MARKETPLACE ROLE MODELS

• CALLING OUT AND ADDRESSING SUBSTANDARD MARKETPLACE BEHAVIOR

• CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES AND CHARITIES

BBB’S STANDARDS FOR TRUST• BUILD TRUST

• ADVERTISE HONESTLY

• TELL THE TRUTH

• BE TRANSPARENT

• HONOR PROMISES

• BE RESPONSIVE

• SAFEGUARD PRIVACY

• EMBODY INTEGRITY

MOST INQUIRED-ABOUT

INDUSTRIES

MOST COMPLAINED-ABOUT

INDUSTRIES

RANKType of

BUSINESS CATEGORY# of

Inquiries

1 Roofers 30,595

2 General Contractors 17,727

3 Plumbers 14,988

4 Auto Repair and Service 11,544

5 Online Education 10,496

6 Painters 10,495

7 Property Management 10,439

8 Car Dealerships 10,377

9 Heating Air Conditioning 9,458

10 Landscape Contractors 9,035

RANKType of

BUSINESS CATEGORY# of

Complaints

1 Manufacturers and Producers 302

2 Car Dealerships 131

3 Property Management 70

4 Collection Agencies 57

5 Restaurants 53

6 Roofers 45

7 Auto Repair and Service 39

8 Plumbers 37

9 Skin Care Suppliers 37

10 Used Car Dealerships 35

®

DIRECTING PEOPLE TO TRUSTWORTHY BUSINESSES

More than 3,700 BBB Accredited Businesses

520,000 BBB Accredited

Business Directory Visits

1.1 MILLION Instances of Service

18,000 Online BBB Accredited

Business Seal Clicks

27 MILLION BBB Accredited Business

Directory Impressions

740,000 BBB Business

Review Inquiries

SAFETY GROUP PROGRAM

PRESENTED BY BBB AND SPONSORED BY

PINNACOL ASSURANCE

PROVIDED9SEMINARS

432 TOTAL ATTENDEES

4 BBB Annual Report 2014-2015

BBB INSTITUTE FOR MARKETPLACE TRUSTBetter Business Bureau Institute for Marketplace Trust provides ethics-based assessment, training and recognition programs for businesses, consumers, nonprofits and students in Northern Colorado and Wyoming. BBB Institute programming is offered through three centers of excellence: BBB Center for Character Ethics, BBB Center for Fraud Prevention and BBB Center for Nonprofit Excellence.

IN PURSUIT OF ETHICS

PRESENTED PROGRAM TO 1,002 HIGH SCHOOL STUDENTS.

97% agreed that ethics are used in everyday life, not just in the classroom or workplace.

90% said they would use the tools the program offered when faced with ethical dilemmas

87% said they felt very informed about ethics after going through the program

97% agreed that ethics are used in everyday life as well as the workplace

2014-2015 FINANCIALS

INCOME:

$439,903

EXPENSES:

$287,922• PROGRAM

$238,120• GENERAL AND ADMINISTRATIVE

$49,802

NET ASSETS:

$313,651

Launched in April 2014

PEOPLE IMPACTED BY OUTREACH EFFORTS5,900

1,400PEOPLE IMPACTED BY OUTREACH EFFORTS

$5,000AWARDED TOREECE KOTHE

EATON HIGH SCHOOL

BBB TORCH AWARDS FOR ETHICS

Honored four Northern Colorado and Wyoming businesses

• CAPITOL ROOFING AND EXTERIORS, CHEYENNE, WYO.

• MICROBIAL RESEARCH INC., FORT COLLINS, COLO.

• MOUNTAIN WEST FARM BUREAU MUTUAL INSURANCE COMPANY, LARAMIE, WYO.

• STEAMMASTER RESTORATION AND CLEANING, LLC MINTURN, COLO.

BBB Torch Awards for Ethics project

provided an ethics-learning experience

for 109 college of business students who

worked with nominated businesses to

prepare their submissions.

BBB/ROTARY ETHICS SCHOLARSHIP

BBB Annual Report 2014-2015 5

BBB MILITARY LINE®

Provided education seminars and services to service members.

After attending trainings,

89% said they are likely to check with BBB

before doing business with a company

70% said they are likely to create a budget

83% said they are likely to request their credit report

FIGHTING FRAUDSEMINARS

95% OF THOSE WHO ATTENDED TRAININGS SAID THEY WOULD BE LIKELY TO

TAKE ACTION AND/OR CHANGE A BEHAVIOR AS A RESULT OF SOMETHING THEY LEARNED IN

THE SEMINAR

BBB CENTER FOR NONPROFIT EXCELLENCE

1,000 CHARITIES IMPACTED

VIA OUTREACH EFFORTS

Launched in May 2014 at the United Way of Larimer County Technical Assistance Partnership Symposium.

Joined forces with United Way of Weld County to ensure nonprofits funded through United Way’s Community Impact Fund meet BBB’s 20 Standards for Charity Accountability.

BBB CENTER FOR FRAUD PREVENTION

3,500PEOPLE IMPACTED BY OUTREACH EFFORTS

BBB ACCREDITED CHARITIES THAT MEET ALL 20 STANDARDS OF

CHARITY ACCOUNTABILITY

2,386 Charity Report

Inquiries

35

6 BBB Annual Report 2014-2015

BBB BOARD OF DIRECTORSChair - Rich Pearson, Senior Vice President - Community Banking, Western States BankTreasurer - Connie Dohn, Vice President, Dohn Construction Inc.Past-Chair - Ty Notestine, Owner/Partner, Thomas & Tyler LLCLaurie Macomber, Owner, Blue Skies Marketing Jeff Nuttall, Publisher, BizWest Media LLCCorkie Odell, Culture Maven, Odell Brewing Company Inc.Mona Pearl, EVP/COO, AlignRayno Seaser, President, The Egg & ICharlie Tomlinson, Business Director, Pinnacol AssuranceJeannine Truswell, President/CEO, United Way of Weld County Ex-Officio Members:Pamela K. King, President/CEO, Better Business BureauStephen M. Laine, Owner, MKO Financial Zachary Wilson, BBB Legal Counsel, President, The Wilson Law Firm PC

BBB ADVISORY BOARD MEMBERS

EAGLE COUNTYMegan Bryant, Marketing Coordinator, The Steadman Clinic Anita Denboske, Owner, Active CommunicationsMatt Ivy, General Manager, Vail Racquet Club Townhomes & CondominiumsJeffrey Kovacik, Owner, Eagle Valley Construction & Cabinet LLCTed Leach, Managing Partner, Vail Valley Custom BuildersRaj Manickam, CEO, SteamMaster Restoration and Cleaning LLCLynda Sampson, Director of External Relations, The Steadman Clinic

GARFIELD, PITKIN COUNTIES AND BASALTBryan Avery, Co-Owner, Glenwood Insurance AgencyClinton Bartels, President, Acme Alarm Company Inc.Beth Hoff Blackmer, President, Aspen Rent-All Inc.Ham Dubois, President, Innermountain Distributing CompanyScott Eden, Vice President, Intermountain Waste & RecyclingMark Fergen, President, Mountain Air Mechanical Inc.Dean Filiss, President, Divide Creek Builders Inc. Donald Gerbaz, Vice President, Berthod MotorsLynn Kirchner, Owner/Managing Broker, Armore RealtyRoger Moyer, Owner, Aspen Painting Inc.Jill Westerlind, Co-Owner, Jill’s Carpets

LOGAN COUNTYDale Bedsaul, Owner, Dale’s JewelryJim Gerk, Owner, Smart Parts Auto Warehouse LLCBill Herrboldt, Executive Director, Housing Authority of the City of Sterling Kathy Littler, Owner, Colorado Popcorn CompanyTravis McConnell, Manager, PFS Insurance Group LLCJeff Rosas, Vice President, H-R Tire Co Inc.Harold Schmale, Owner, Schmale RealtyRenee Selvidge, Owner, Area Wide RealtyTimothy Sonnenberg, Operating Manager, Sonnenberg Agency LLCJulie Tonsing, Publisher, The Fort Morgan Times

C O L O R A D O

MORGAN COUNTYMike Bates, Partner, Michael Bates & Associates LLPBradley Curtis, Public Works Director, City of Fort MorganJaylene Evans, Division Chair, Morgan Community CollegeDeb Forstedt, Owner, Fort Morgan Furniture LTDGayle Green, President, Western Cleanup Corp. Paula Keefe, Owner, Keefe Construction ServicesKari Linker, Executive Director, Morgan County Economic Development Corp. Joe Marx, President, Health Insurance Advisors of CO Inc.Jeff Osuch, Parts Manager, Ehrlich Toyota EastBob Phillips, President, Ingmire-Phillips InsuranceRon Prascher, Executive Director, Brush Area Chamber of CommerceCheryl Sanchez, Executive Director, Fort Morgan Area Chamber of CommerceKaren Smith, BSA Office, Fort Morgan State BankShane Westhoff, Vice President, Morgan Sand & Gravel Inc.

BBB Annual Report 2014-2015 7

BBB ADVISORY BOARD MEMBERS(CONTINUED)

SUMMIT COUNTYMarilyn Hogan, Executive Officer, Summit County Builders Association Kevin Kahle, Member, Rebel SportsJudi LaPoint, Business Development Manager, Summit Chamber of CommerceMichael Magliocchetti, Owner/Broker, Key to the RockiesLinda Miller, President, Aspen Grove Kitchen & Bath Inc.Erin Young, Owner, Red Buffalo Coffee and Tea

ROUTT/MOFFAT COUNTIESKaren Beauvais, President, Coldwell Banker Silver OakDarrell Camiletti, President, Mountain West Insurance & Financial Services LLCScott Cook, Vice President, Cook Chevrolet-Jeep SubaruChris Haight, President, Kitchen Perfection Inc.Todd Hayes, Vice President, Steamboat Select Insurance GroupRandy Rudasics, Manager, Yampa Valley Entrepreneurship CenterKate Shively, Secretary/Treasurer, Shively ConstructionPJ Wharton, President/CEO, Yampa Valley Bank

ALBANY COUNTYMichele Bolkovatz, Marketing Manager, Warren Federal Credit UnionJosie Davies, Vice President of Membership, The AllianceKerry Greaser, Owner, Basic Beginnings Inc.Salli Johnson, Owner, The Butcher Block LLCKaren Saunders, President, The Mortgage Source IncJohnny Vasquez, Owner, J Vasquez Construction

NATRONA COUNTYMichelle Bisiar, Owner, Bisiar Properties PCJames Bradley, Owner, House to Home InnovationsDawn Clair, Secretary, Modern ElectricKen Farley, President, Farley’s Imports Car Care Kim Flanigan, Owner, Flanigan’s Furniture OutletRich Hepner, Owner, Hepner Allstate Agency Inc. Bruce Kopperud, President, Communication Electronics Inc.Kendell Kroeker, General Manager, Casper Mountain MotorsportsTom Lavin, President, Lavin Tile and StoneDee Dee Lore, President, The Lore AgencyKevin Maston, President, C K Mechanical Plumbing and Heating Inc. Vickie Nelson, CEO, River-Rail Community FCUGerald Northrop, Owner, Northrop Boiler Works LLCRon Parmely, General Manager, Overhead Door Co. of Casper Inc.Jeremiah Purcell, Owner, Printer ProsLinda Sanders, Co-owner, Sanders Concrete and ConstructionRobert Shade, President, Atlantic ElectricMichelle Sorensen, Co-owner, Arrowhead Heating and Air ConditioningJim Stengel, Owner, The Stengel AgencyBonnie Tebben, Manager, Foxhill Apartments LLCCheryl Vanatta, Owner, Beltone Hearing Aid CenterMike Ward, Manager, Fort Caspar CampgroundGarry Yake, Co-owner, Yellowstone Scooters and Corner Upholstery

W YO M I N G

BBB INSTITUTE FOR MARKETPLACE TRUST BOARD OF ADVISORS

Chair - Stephen M. Laine, Owner, MKO FinancialNate Childs, Customer Service Director, OtterBoxBonnie Dean, President, Bonnie Dean AssociatesJames Francis, Director, Colorado State University College for Professional Development and Business ResearchZachary Herzog, Student, University of Northern ColoradoMichael Martin, Associate Professor of Business Law, Finance, University of Northern Colorado Wes Sargent, Senior Vice President, Guaranty Bank and Trust CompanyJohn Skoglund III, Manager Fraud Risk Manage-ment, Western Union Financial ServicesCharlie Tomlinson, Business Director, Pinnacol AssuranceZachary Wilson, President, The Wilson Law Firm PC

BBB INSTITUTE FOR MARKETPLACE TRUST THANKS OUR GENEROUS CONTRIBUTORS.

BBB INSTITUTE FOR MARKETPLACE TRUST LEADERSHIP SPONSORS

IN PURSUIT OF ETHICS PROGRAM SPONSORS

BBB TORCH AWARDS FOR ETHICS SPONSORS

BBB CENTER FOR CHARACTER ETHICS

SPONSOR

BBB CENTER FOR FRAUD PREVENTION

SPONSOR

BETTER BUSINESS BUREAU® Serving Northern Colorado and Wyoming

AND

BETTER BUSINESS BUREAU® INSTITUTE FOR MARKETPLACE TRUST

Serving Northern Colorado and Wyoming

8020 S. County Road 5, Ste. 100 - Fort Collins, CO 80528bbb.org/wyoming-and-northern-colorado - info@wynco.bbb.org

970.484.1348 - 800.564.0371

Annual ReportA P R I L 2 0 1 4 - M AY 2 0 1 5

®

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