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Tenancy WA Inc. is an independent, not-for-profit, specialist community legal centre. We provide free, quality legal services to residential tenants across Western Australia. As the Central Resource Unit of the Tenant Advice and Education Services program, we provide information, support, resources, training and networking opportunities. Tenancy WA also hosts the annual conference for the 15 members of the WA Tenancy Network. We work with, and on behalf of, tenants; community members and services; and governments to improve the capability of residential tenants to maintain successful tenancies and resolve their own tenancy issues.

Tenancy WA leads the Western Australian community to inform and support residential tenants to enter and maintain successful accommodation. Tenancy WA works with Western Australian community members and services to improve their ability and willingness to address tenancy related issues with a minimum of assistance, intervention or advocacy by third parties.

To provide free, quality legal services including information, advice, casework, representation, referrals, community legal education, training, and law and policy reform. As the Central Resource Unit of the Tenancy Network in Western Australia, Tenancy WA cooperates with local service units by providing training, networking opportunities and legal resources to allow them to focus on direct quality local service delivery.

We believe that safe, secure, affordable and appropriate housing is a fundamental human right.

Tenants have the knowledge to resolve residential tenancy issues themselves, or to be aware of and be able to access, advocacy services where they are not yet capable of self help.

Our services are accessible physically, financially, geographically and culturally.

We honour the diversity of our community regardless of background, gender or varying abilities.

Professionalism and integrity in all of our activities, both external and internal. Excellence – we are committed to providing quality services.

A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4 | 3

4 | A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4

Kate is the Executive Officer of the Welfare Rights & Advocacy Service, and has held this position for over 12 years. Kate is the immediate past President and current Deputy President of the National Welfare Rights Network. Kate is a Commissioner for the Legal Aid Commission of WA, and has served on the Board of several community legal centres and other not for profit agencies.

Justin is the Director of the Civil Law Division at Legal Aid Western Australia. He commenced in this role in November 2010 and since then he has also been a member of the executive management team at Legal Aid WA. Previously he worked at Legal Aid Queensland for 15 years, and his last role there was as Principal Lawyer in the Civil Justice section. For the last 3 years Justin has held the position of Treasurer for a not for profit community organisation.

Karen is the Manager of the Northern Suburbs Community Legal Centre, and has held this position for 16 years. Karen is a Justice of the Peace and has a long history of working in the community sector. Karen is the immediate past Chairperson of the Community Legal Centres Association of WA.

Gai is the Managing Director of SCALES Community Legal Centre. Gai is a foundation staff member and has worked at SCALES since April 1997. Over her time in the sector Gai has held elected executive positions at the Community Legal Centres Association of Western Australia and the National Association of Community Legal Centres.

Gai served on the original committee to develop the successful 'hub and spoke' model of service delivery used in the WA Tenancy Network.

A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4 | 5

Chris is the Operations Manager at Geraldton Resource Centre, which is a multi-disciplined not for profit agency, having worked there for 21 years. Chris has represented WA at the NACLC Management Committee and has recently been re-elected onto the CLCAWA Board. Chris is passionate about human rights here and abroad. As a past Paralegal, Chris established tenant advocacy in Geraldton and still takes on the odd trial for tenancy matters.

Matthew is General Counsel at the Department of Commerce. He is a lawyer qualified to practice in several Australian States, as well as New York, USA. He has appeared extensively as counsel in Australian superior courts, and is a visiting lecturer at the University of Western Australia.

This is the first Annual Report for Tenancy WA Inc. and comes 18 months

since the association incorporated in late April 2013. Tenancy WA Inc.

has grown from a community of interest within the existing Tenancy

Network interested in the development of a specialist community legal

centre for tenants following the closure of the Tenants’ Advice Service.

Since incorporation the association has gone through rapid

development. Initial work by the association was directed to secure

funding from the Department of Commerce with the preparation of

tenders to provide the services of the Central Resource Unit (CRU) as

part of the WA Tenant Advice and Education Program. Funding was

secured in October 2013 and in early November 2013 Kate Davis was appointed as the Project

Officer in the set up phase of Tenancy WA.

Kate Davis worked closely with Board Members during this time. The priority was to secure suitable

accommodation and to find staff for the new organisation and to ensure a smooth transition to

service delivery for the new service. Tenancy WA was provided with significant support during this

period as SCALES, Northern Suburbs Community Legal Centre and Welfare Rights & Advocacy Service

agreed to continue to provide interim CRU services for a three month period to February 2014.

Welfare Rights & Advocacy Service also hosted the project worker from Tenancy WA during this

period.

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We were fortunate that Tenancy WA’s accommodation at 18 Plain Street was found. To find new

office space which was a virtual blank canvas was an added opportunity. It allowed Bellfort, the

design and fit out team, to meld the office space to the needs of the organisation and to achieve this

in a short time frame and in budget. It needs to be acknowledged that our landlord, Paul Johnstone

from Arena Property, provided generous support and a substantial financial contribution to this

process. Over this same period Kate Davis was appointed as Principal Solicitor. Staff selections took

place toward the end of January 2014. The calibre of applicants applying to join Tenancy WA was

cause for optimism for the new organisation and it gave rise to further consideration by the Board

about the structure and composition of the staffing for the agency.

Tenancy WA commenced to provide direct CRU services from 24 February 2014. It is testament to

the hard work and energy of the staff of Tenancy WA and the leadership of Kate Davis that after only

four months of operation the organisation has demonstrated its effectiveness as a direct provider of

advice and casework assistance but also through its coordination of the broader tenancy network.

The organisation has taken the lead on law reform and legal policy activities filling a gap which had

been vacant for an extended period of time. Staff of Tenancy WA have worked collaboratively to

develop positive working relationships with Local Service Units (LSUs) and with the Department of

Commerce to enhance the work of the TAES Network. This ongoing work will be further enhanced in

the coming year by the additional financial support secured from the Commonwealth Attorney

General’s Department, as part of the Community Legal Service Program (CLSP).

The next twelve months will see Tenancy WA continuing to work toward NACLC Accreditation with

the development of additional policies and procedures across the organisation. There will also be a

degree of renewal as the Board of Tenancy WA works toward succession planning for the

association. I would like to specifically acknowledge the work of the inaugural board, including Karen

Merrin, Gai Walker, Shane Edmonds, Ann Margaret Walsh, Justin Stevenson, Leeanne Robertson,

Darryn Hall, Matthew Crowley and Chris Gabelish. I wish Tenancy WA and the new committee every

success working with staff in 2014/2015 to further progress the work of the association.

Kate Beaumont

Chairperson

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Housing is a fundamental human right, recognised in the Universal

Declaration of Human Rights and the International Covenant on

Economic, Social and Cultural Rights. The first United Nations Special

Rapporteur on Housing highlighted “the human right to adequate

housing is the right of every woman, man, youth and child to gain and

sustain a safe and secure home and community in which to live in

peace and dignity”.

Tenancy WA was established to provide community legal services in

support of the human right to housing, particularly to advance the

interests of people renting their home in Western Australia.

Western Australia is in the grip of a housing affordability crisis, with much academic research and

policy commentary highlighting the increasing rental stress among low income earners, and

increasing rather than decreasing levels of homelessness in our state. The leading cause of

homelessness for women and children is domestic violence, and this remains the single greatest

reasons that people seek assistance from homelessness services.

In this context Tenancy WA opened the doors and switched on the phones lines in February of 2014,

delivering our state-wide tenants’ advice line. In the first 5 months of operation Tenancy WA has

established our community legal education program, which provides professional development for

tenant advocates and community sector housing support workers, as well as legal information and

education for tenants. Tenancy WA convenes the network of tenant advocates across the state,

and provides a Community Worker Hotline to ensure swift access to specialist advice. We provide

strategic policy advice to government, seeking to advance the interests of vulnerable renters in WA.

Tenancy WA undertakes test case litigation to improve the legal rights of renters, and in this work

we are indebted to counsel who assist pro bono. We have also achieved accreditation with the

National Association of Community Legal Centres. You can see further details about each of these

areas of our work in this report.

These achievements, in many respects greater than I had thought possible in our first 6 months,

have been possible because of the dedication, passion, expertise and enthusiasm of the staff at

Tenancy WA. It is a pleasure to work alongside our staff, thank you.

I wish to record my thanks to the foundation Board members, who worked to achieve the

establishment of Tenancy WA and secure funding to deliver services to the community. I recognise

the achievements of the Tenants’ Advice Service WA over the previous decades, and acknowledge

their foundation that we stand upon in our work today.

I look forward to continuing to build Tenancy WA, with a renewed focus on our community legal

education work in 2014-15.

Kate Davis

Principal Solicitor

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The Tenancy WA office is at 2/18 Plain Street in East Perth. The office is on the red cat route, and is

inside the free transit zone in the central business district. The office is accessible to people with

disabilities and their support people, and staff are trained to provide fully accessible services. The

premises is close to the Central Law Courts, providing staff with efficient access to Courts.

Service Delivered in Nov 2013 - June 14 Information * 269

Advice to tenants * 3225

Advice to Tenant Advocates and community workers *

134

Cases opened 16

Cases closed 4 3 closed cases included representation in Court

New publications 16

Education and training programs conducted 8

Law Reform and policy projects (eg submission) 8 (3 closed, 5 ongoing)

* These figures include services provided by SCALES and Welfare Rights & Advocacy Service under contract to Tenancy WA in the period from November 2013 to February 2014.

A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4 | 9

The Tenancy WA advice line is open from 9am to 4pm Monday to Friday with three advisers taking

calls. Tenants will speak directly to a Tenant Advocate or Lawyer to assist with their matter. The

most common issues raised on the advice line are disputes about return of bond, maintenance of

the home, tenants wishing to break lease, and eviction.

Tenancy WA provides advice to tenants from all over the state, with a 1800 free call number for

country callers to access the service.

328, 18%

270, 15%

245, 14%

203, 11%

152, 9%

138, 8%

117, 7%

113, 6%

75, 4%

54, 3%

44, 2% 40, 2%

21, 1%

Tenancy bond,18%

Tenancy repairs/services, 15%

Tenancy rights andresponsibilities, 14%Termination by tenant, 11%

Termination by lessor, 8%

Tenancy agreement, 8%

Tenancy Other, 7%

Tenancy rent, 6%

Tenancy ending tenancy, 4%

Tenancy access, 3%

Tenancy fees/ other charges, 2%

288

114

132

274

76

80

80

158

21

78

23

21

11

27

16

28

0 50 100 150 200 250 300 350

NORTH METRO (20%)

EAST METRO (8%)

INNER EAST METRO (9%)

LOWER NORTH METRO (19%)

LOWER SOUTH METRO (5%)

PEEL (6%)

NORTH EAST METRO (6%)

FREMANTLE (11%)

GREAT SOUTHERN (1%)

SOUTH WEST (6%)

GASCOYNE (2%)

GOLDFIELDS (2%)

KIMBERLEY(1%)

PILBARA (2%)

WHEATBELT 1%)

OTHERS (2%)

1 0 | A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4

Tenancy WA staff working on the advice line.

48% of tenants calling the Tenancy WA advice line have a tenure of 12 months or less. This is

reflective of the lack of security of tenure in the rental market in Western Australia.

91, 5%

181, 10%

578, 33%

211, 12%

151, 9%

136, 8%

55, 3%

31, 2%

77, 4%

30, 2% 2, 0%

13, 1%

185, 11%

0 - 3 Months, 5%

3 - 6 Months, 10%

6 - 12 Months, 33%

12 - 18 Months,12%18 Months - 2Years, 9%3 Years, 8%

4 Years, 3%

5 Years, 2%

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The following case examples illustrate the nature of outcomes achieved through tenancy advice and

education intervention.

This first case study is an example of the cases demonstrating the need for reform to the residential

tenancies act in relation to cases of domestic violence.

A tenant called the Advice Line seeking assistance with a matter which had been to Court a number

of times. The tenant and her ex-partner were co-tenants. There was a history of domestic violence in

the relationship which escalated when she became pregnant. The tenant was hospitalised at one

point. The ex-partner caused damage to the house in his violent outbursts. The tenant approached

the real estate agent and explained that she needed to leave the residence for her safety, and asked

for assistance. The real estate agent refused to assist. Despite the damage to the property the

Landlord did not terminate the lease, or accept a break lease from the tenant. The tenant

subsequently notified the real estate agent that she had left the property as it was not safe for her

to reside there. The police caused substantial damage to the property when they raided the house

searching for the co-tenant. The Landlord pursued the tenants in Court for break lease and damage

to the property. We advised the tenant about her options to defend the matter in court and to

negotiate. She was willing to sign over her part of the bond, but did not wish to be held liable for the

damage to the property caused by the co-tenant. She had attended each of the Court dates, but the

co-tenant had not attended Court, and the real estate agent argued that the tenant should be held

liable for the full sum of damage. We referred her to the Local Service Unit, where a new tenant

advocate was working. We supported the new tenant advocate with ongoing advice, and the new

tenant advocate undertook negotiations so that the Real Estate Agent and Landlord agreed to

pursue the co-tenant for his liability, and the police and insurance covered a portion of the damage.

The tenant lost her bond.

Every other state and territory in Australia has laws which facilitate a more just resolution of tenancy

disputes in circumstances of domestic violence.

This case study demonstrates a common issue raised by tenants, and relates to housing standards in rental stock.

Tenant called about ongoing issues with mould. Tenant has resided at the property for 12 months

and the mould issues have continued through the year. Tenant has made numerous complaints to

the Real Estate Agent who reverts to the Landlord who has refused to take any action. The Landlord

has requested an alternate report. The rising damp is halfway up the walls and the mould now

effects the main bedroom, daughter’s bedroom, and living room. The whole family has been

effected by respiratory problems and has booked to see a GP. The tenant sought advice from a

mould expert who inspected and advised that the house is uninhabitable and that the mould will

have infected all porous items such as furniture and linen, and this cannot be treated and the items

1 2 | A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4

will need to be destroyed. Tenants’ insurance company is refusing to cover the damage as it results

from the Landlord’s breach. Tenant has arranged for Health Department to inspect the property.

Tenancy WA provided advice in relation to potential frustration of tenancy agreement, and advised

about practical needs to collect evidence, the need to request copies of the reports from the real

estate agent. Advised of the process for claiming compensation and factors to consider in assessing

the claimable value, and sent the Tenant further information including ATO depreciation tables, fact

sheet and relevant excerpts of the Act. The Tenant has capacity to continue negotiations and

commence proceedings themselves, and can call back for further advice if necessary.

Tenancy WA hit the ground running with community legal education, hosting a training workshop

specific to the network within a few months of establishment. The workshop was in collaboration

with SCALES and looked at the use of section 75 A of the Residential Tenancies Act. The workshop

was a great success, providing advocates with tools to negotiate with the Department of Housing as

well as referral pathways.

Since this initial workshop, Tenancy WA has created a community legal education plan for the

2014/15 year and beyond. The ambitious plan incorporates training, workshops and resources. The

plan has been created as specific programmes to service the needs of tenants, advocates within the

tenancy network and community workers.

As the Central Resource Unit of the Tenant Advice and Education Services program (WA), Tenancy

WA has some funding to provide strategic advice to Government on housing and tenancy related

matters.

Policy submissions made to Government and other bodies are based on research and active

consultation with renters, tenant advocates, public sector entities and community organisations

(including WACOSS and Shelter WA).

Between February and June 2014, Tenancy WA has made three policy submissions to:

the Law Reform Commission WA, emphasising the need for a mechanism in legislation that

will allow more appropriate consideration of domestic violence issues;

the Public Sector Commission’s Review of the Equal Opportunity Commission, in support of

the continued role of the organisation in Western Australia.

provide input on housing issues, as part of the Community Legal Centre Associations’ Human

Rights Report Card 2012;

Tenancy WA also wrote a letter to the Economic Regulation Authority in response to its Draft Report

of the Inquiry into Microeconomic Reform in WA. Our organisation endorsed Shelter WA’s view that

the Keystart loans program should not be abolished, as it helps low to moderate income earners

enter into home ownership.

Since its formation, Tenancy WA has been committed to establishing strong relationships with key

housing organisations, including the Department of Housing, Shelter WA and WACOSS.

A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4 | 1 3

In late February 2014, Tenancy WA was invited to become a member of the Housing Affordability

Roundtable, which is convened by the Department of Housing to discuss housing issues.

In addition, Tenancy WA is a member of the National Association of Tenants Organisations and

engages in national discussions on tenancy issues. Our organisation also keeps in touch with

individual Tenancy Unions in order to stay abreast of housing matters in their jurisdictions.

As the new central resource unit, Tenancy WA convenes and chairs bi-monthly Tenancy Network

meetings, which are attended by metro and regional Tenant Advocates.

The meetings, while being a good opportunity for Tenant Advocates to network with one another,

are used by Tenancy WA as the forum to:

consult on Tenancy WA’s current and future work;

provide updates and share information on tenancy matters;

identify trends and issues of concern in the public and private rental markets; and

collaboratively discuss and assist people with their casework.

To ensure that network members get the most out of their attendance at each meeting, Tenancy

WA has been trialling:

videoconferencing for regional colleagues, in response to feedback from many regional

network members who felt disengaged when attending meetings via phone; and

short presentations from guest speakers to develop skills and knowledge on topics

suggested by the network.

Initial feedback on videoconferencing has been very positive and Tenancy WA remains committed to

exploring ways to allow regional colleagues to actively contribute during meetings.

In 2013-14, Tenancy WA held two network meetings in April and June respectively, where it

consulted on referral policies, unveiled its law reform priorities for 2014-15, and discussed plans for

the Perth duty lawyer service and annual tenancy conference.

Both RUAH and the Department of Housing gave short presentations at the June meeting to update

the network on changes to their policies and programs. Tenancy WA plans to invite other guest

speakers to meetings during the 2014-15 financial year.

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In the period February to June 2014 a total of twenty-seven agencies accessed the Community

Worker Support Line. Sixty-nine matters had been attended to covering a diverse range of issues

(see below). In relation to the matters covered eighty-three advices were provided. Forty-three

enquiries were in relation to private rentals; thirty three for public housing; six for community

housing; and a caravan park matter.

12, 15%

2, 2%

13, 16%

7, 8%

5, 6%15, 18%

8, 10%

4, 5%

1, 1%

2, 2%

14, 17%

Agreement, 14%

Fees, 2%

Rights, 16%

Bond, 8%

Termination by Tenant, 6%

Termination by Owner, 18%

Rent, 10%

Repairs, 5%

Breach by Tenant, 1%

Privacy

Other

A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4 | 1 5

Tenancy WA is committed to attaining a high standard of governance, practice and risk management

and accountability. During 2013/14 the Board approved a strategic plan setting out the direction of

the organisation until 2016. This was followed in April by staff coming together to develop an

operational plan for the following 15 months. The initiatives outlined in both plans are being

implemented and the outcomes achieved.

A representation of the organisation’s structure and reporting lines is provided below:

The Principal Solicitor is responsible for the management of

legal practice and the implementation of quality practising

standards and is accountable to the Board in this regard.

The Principal Solicitor reports to the Board in relation to

matters relating to practice management and is responsible

for the coordination of and complying with the

requirements of both the NACLC Professional Indemnity

Insurance Scheme and the NACLC National Accreditation

Scheme. Tenancy WA is an accredited legal centre under

the National Accreditation Scheme.

The Principal Solicitor also manages the day to day

operations of the service and oversees staff and volunteers.

The organisational chart is shown on the next page.

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Tenancy WA staff (L-R) Aoning, Shane, Carol, Rebecca, Ailbhe, Dean, Suzanne, Chris, John and Kate

(Kimberley taking photo).

A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4 | 1 7

The main source of funding during 2013/14 was provided by the Department of Commerce for the

provision of tenancy advice and education services throughout WA. Whilst the funding contract

became effective in November 2013 it was February 2014 before Tenancy WA was fully operational.

Therefore in the interim period the delivery of service was contracted out to other community legal

centres within the tenancy network being Northern Suburbs Community Legal Centre, SCALES and

Welfare Rights & Advocacy Service.

The Department of Commerce also provided a sum of $126,000 for set up costs and, in addition, the

Arena Property Group contributed an amount of $50,000. This combined amount was utilised to fit

out the office space from scratch , invest in fixed assets such as computers, phone system and other

IT equipment, purchase office equipment and consumables, and pay for start-up wages and salaries.

Towards the end of the financial year Tenancy WA was granted funds from the Commonwealth

under the Community Legal Service Program. Since these funds were not received until the end of

June 2014 they have been carried forward and will be expended in 2014/15.

Over the next year Tenancy WA will pursue other funding opportunities both for recurrent funding

and for specific projects.

Department of Commerce

Department of Commerce - Set Up

Commonwealth Legal ServiceProgram

Arena Property Group

Other

1 8 | A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4

Salaries and wages were the principal expense of the organisation followed by the Sub Contract and

set up costs.

The organisation carries forward equity of $92,000 which provides a sound foundation on which to

base our future operations.

Salaries & Wages

Sub Contract Services

Funding C/F

Set Up Costs

Other Costs

A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4 | 1 9

The financial statements and report for 2013/14 have been audited by Ross Gregory Ledger,

Chartered Accountant and Registered Company Auditor. Extracts from the accounts are shown

below. Full copies of the report are available upon request.

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A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4 | 2 1

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$

Income

Department of Commerce 445,005

Department of Commerce Set Up 125,796

Commonwealth Legal Service Program 144,372

Contribution to Fit out 40,411

Other Income 9,589

Interest Received 1,340

Total Income 766,513

Expenses

Audit Fee 2,300

Annual Leave Provision 7,455

Bank Charge 450

Cleaning 2,329

Client Disbursements 123

Conference 5,104

CRU Sub Contract 147,775

CRU/LSU Network Coordination 411

Commonwealth Funding C/F 144,372

Depreciation 6,172

Insurance Expense 4,547

IT Support 2,850

Library 729

LSU Training Delivery 491

Memberships 541

Minor Equipment 1,970

Network & Website Hosting 2,544

Office Expense 154

Photocopy & Postage 264

Practice Certificate 5,364

Printing & Stationary 1,667

Program & Planning 2,790

Rent 29,823

Repair & Maintenance Building 373

Salaries & Wages 171,247

Security 1,186

Set Up Cost 108,784

Software 400

Staff Amenities 148

Staff Employee Assistance Program 525

Staff Recruitment 200

Staff Training/Education 400

Superannuation 15,490

Telephone Expenses 2,455

Travelling Expenses 330

Utilities 2,070

Workers Compensation 685

Total Expenses 674,518

Net Profit/(Loss) 91,995

A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4 | 2 3

Assets $

Current Assets

Cash On Hand

Cheque Account 22,501

Bank Guarantee – Plain St Bond 10,000

Petty Cash 18

Business Online Saver Account 16,175

Total Cash On Hand 48,694

Trade Debtors 158,809

Prepayments 11,651

Total Current Assets 219,154

Non-Current Assets

Property, plant & equipment

Furniture & Fixtures at Cost 39,160

Less Accumulated Depreciation (1,686)

Computer & Office Equipment at Cost 39,334

Less Accumulated Depreciation

(4,486)

Total property, plant & equipment 72,322

Total Non-Current Assets 72,322

Total Assets 291,476

Liabilities

Current Liabilities

Funding in advance 144,372

Accrued Expenses 6,851

Trade Creditor 2,084

GST Liability 8,000

Payroll Liabilities

PAYG Accrued 6,792

Superannuation Accrued 8,786

Provision Current Annual Leave 7,455

Accrued Salaries 15,141

Total Payroll Liabilities 38,174

Total Current Liabilities 199,481

Total Liabilities 199,481

Net Assets 91,995

Equity

Current Year Surplus/Deficit 91,995

Total Equity 91,995

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Tenancy WA greatly appreciates the support of the many individuals and businesses who give of

their time and resources to our organisation. We wish to thank the following supporters for their

generous contributions during the past year.

Allens > < Linklaters

Paul Johnstone and Arena Property

Bellfort Commercial Interiors

K&L Gates

Richard Hooker - Barrister of John Toohey

Chambers

Gerry Murphy and Being There Video

Conferencing

Jonathan Hallett and Tierra[ist] Design

Paul Davis and Fortytwo Computing

Nicola Mullen

SCALES Community Legal Centre

Fremantle Community Legal Centre

Welfare Rights and Advocacy Service

University of Western Australia

Department of Commerce

Commonwealth – Community Legal Services

Program

Tenancy WA Inc. acknowledges that we work on the traditional lands of the Noongar people. We pay

our deep respect to elders past, present and future.

A N N U A L R E P O R T 2 0 1 3 / 2 0 1 4 | 2 5

2/18 Plain Street

East Perth WA 6004

www.tenancywa.org.au

Telephone Advice Line open 9am – 4pm Monday to Friday

(excluding public holidays)

(08) 9221 0088

1800 621 888 (Country Free Call)

Tenancy WA use interpreters to provide telephone advice in languages

other than English. Please phone TIS on 131450 then ask to speak to

Tenancy WA

The Tenancy WA office and all facilities hired by Tenancy WA for

education and information sessions comply with disability access

requirements.

Tenancy WA staff are trained to provide advice and support to people

with disabilities