AnnuAl RepoRt2008–2009

ouR vision is to be pARliAment’s pRefeRRed

And tRusted souRce of infoRmAtion And

knowledge.

Message froM the ParliaMentary librarian 4

section 1: raison d’être 6

Mission 6

Vision 6

StrategicOutcomes 6

section 2: overview 7

OurClients 7

OurServices 7

OurStructure 8

section 3: oPerating environMent 9

ChallengesandRisks 9

section 4: strategic Priorities and highlights of

Key accoMPlishMents 12

PRIORITY1:ModernizingourKnowledgeManagementCapacity 12

PRIORITY2:StrengtheningourManagementSupportCapacity 14

PRIORITY3:OperationalizingtheParliamentaryBudgetOfficer(PBO) 15

section 5: year in review by strategic outcoMe 17

StrategicOutcome1:ParliamentariansareBetterInformed 17

StrategicOutcome2:Parliament’sInstitutionalMemoryisPreservedforFutureGenerations 20

StrategicOutcome3:CanadiansGainaBetterUnderstandingofParliament 2 1

LibraryofParliamentCorporateManagement 23

section 6: suMMary of resource inforMation 25

LibraryofParliamentActualExpenditures 25

SeniorManagementTeam 26

tAble of contents

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TheLibraryhasbeenprovidinginformationto

parliamentariansforcloseto140years.Since

itsformalestablishmentin1871,itsoperations

haveevolvedsignificantlytomeetthe

changinginformationneedsandexpectations

ofparliamentarians.Thetraditionallibrary

functions—collecting,cataloguing,conserving—

havebeensupplementedwithresearch,analysis,

informationanddocumentationservices.Partof

thisevolutionistheLibrary’snewresponsibility

toprovideanalysistoParliamentaboutthestate

ofthenation’sfinances,governmentestimates

andtrendsinthenationaleconomy.TheLibrary

isalsoproudtoprovideinformationproducts

andservices,onbehalfofParliament,thathelp

makeParliamentaccessibletothepublic.

In2008-2009,theLibraryofParliamentmade

greatstridesinaddressingthechallenges

ofservinga21st-centuryParliament.The

researchservicewasrestructuredtomeetthe

managementchallengesofamedium-sized

organizationandtocopewiththeimpactof

theretiringboomergeneration.AReference

andStrategicAnalysisunitwascreatedto

strengthenthelinksbetweenthereferenceand

researchfunctionsoftheLibrary.Italsolaidthe

foundationsforthedevelopmentofcapacity

tobettermonitorandanalyzeemergingpublic

policyissues.

TheLibrarytakesgreatprideinitsability

torespondtotheinformationandresearch

needsofparliamentariansandotherclients.

TheLibraryhastraditionallydependedon

itsemployees’closeworkingrelationships

andknowledgeofparliamentarians’needs

toguideitinchoosingwhatservicestooffer.

Butwiththeincreaseofretirements,andthe

highnumberofnewparliamentariansbrought

inbyclosely-spacedgeneralelections,ithas

becomeessentialtoadoptamorestrategic

andsystematicapproachtoconsultationwith

parliamentariansandtheirstaffaboutthevalue

theyareseekingfromLibraryproductsand

services.Ateamwasestablishedtodetermine

whatourparliamentaryclientsexpectfromus

and,incollaborationwiththefirmofHarris/

Decima,some30parliamentarianswere

consultedontheirexpectationsandperceptions

oftheLibrary.

Broaderaccesstoinformationanddigital

technologyischangingtheenvironmentin

whichtheLibraryoperatesonmanyfronts,

whichrequiresaradicalrethinkingofour

approachtoservicedelivery.Whilethedirect

relationshipbetweenparliamentariansand

Librarystaffremainsakeyelement,provision

ofinformationanddocumentationviaservice

pointssuchasLibrarybranchesarebeing

supplementedwithvirtualinteractions.

messAge fRom the pARliAmentARy libRARiAn

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Blackberries,laptopsandresearchtools

availableontheWebhavemodifiedourclients’

behaviourandexpectationsconsiderablywith

respecttotheso-calledtraditionalservices,

includingtraining.IntheHarris/Decima

PerceptionAudit,parliamentariansexpressed

theirconcernsabouttheLibrary’sabilityto

maximizetheuseoftechnologytoconduct

itsbusiness.TheLibraryacknowledgesthe

inefficiencyofmaintainingitscurrentmultitude

ofsingle-purposeapplications.Ithasbeen

addressingmodernizationofitsinformation

technologyandsystemsthatwillenhance

informationaccessandservicedeliveryto

itsparliamentaryclients.Oneexampleisthe

expandedreachoftheLibrary’sseminars

throughonlineaccess.

Toachievetheobjectiveofbeing“Parliament’s

preferredandtrustedsourceofinformation

andknowledge,”wehavetakenadecisiveturn

tomodernizetheLibrary.Theresultwillbean

organizationmorecloselytailoredtoourclients’

expectationsandbetterabletoconfrontthe

challengestheypose.

Inconclusion,Iwanttothankthestaffofthe

Libraryandthemanagementteamfortheir

continuedsupport,dedicationandhardwork.

WilliamR.Young

ParliamentaryLibrarian

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Mission

TheLibraryofParliamentcontributesto

Canadianparliamentarydemocracybycreating,

managinganddeliveringauthoritative,reliable

andrelevantinformationandknowledge

forParliament.

Vision

TobeParliament’spreferredandtrustedsource

ofinformationandknowledge

strategic outcoMes

• Parliamentariansarebetterinformed.

• Parliament’sinstitutionalmemoryis

preservedforfuturegenerations.

• Canadiansgainabetterunderstanding

ofParliament.

section 1: RAison d’êtRe

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section 2: oveRview of the oRgAnizAtion

Likeanydynamicorganization,theLibraryhas

evolvedovertheyearstomeetthechanging

needsandexpectationsofourstakeholders.

Ithasadoptednewtechnologies,changedthe

wayitdoesbusinessandfoundnewwaysto

collaboratewithlike-mindedorganizations.

our cLients

• Parliament

• Individualparliamentariansandtheirstaff

• Parliamentarycommitteesandassociations

• OrganizationsthatsupportParliament

• TheCanadianpublic,onbehalfof

parliamentarians

our serVices

• Providecustomizedresearchandanalysisto

parliamentariansandtheirstaff.

• Keepparliamentariansinformedand

up-to-date,anddeliverneed-to-knownews.

• Supportlegislatorsandcommitteeswiththe

informationtheyneedtoexaminetheissues

oftheday,considerlegislationandholdthe

governmentaccountable.

• PreserveParliament’sdocumentaryheritage

andensureaccesstocollections.

• HelpparliamentariansinformCanadians

aboutParliamentandtheissuesbeforeit.

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PARLIAMEnTARYInFORMATIOnAnDRESEARCHSERVICE:provides

parliamentarianswithresearch,referenceandanalysisservices;and

processesrequestsforinformationfromparliamentariansandthepublic.

PARLIAMEnTARYBUDGETOFFICER:isanofficeroftheLibraryofParliamentwhoprovidesanalysistoParliamentaboutthestateofthenation’sfinances,governmentestimatesandtrendsinthenationaleconomy.

InFORMATIOnAnDDOCUMEnTRESOURCESERVICE:managesandprovidesaccesstotheLibrary’sprintandelectronicresourcesandcollections.

LEARnInGAnDACCESSSERVICES:providestheLibrary’slearningandcentralizedoutreachservicestoparliamentaryclients;encouragespublicunderstandingandteachingaboutParliamentthroughavarietyofprogramsandproducts;andactsasstewardfortheParliamentaryPoetLaureate.

CORPORATESERVICES:providesbusinesssupportandservicestotheLibraryofParliament.

STAnDInGJOInTCOMMITTEEOnTHELIBRARYOFPARLIAMEnT:composedofbothsenatorsandMPs,isresponsibleforadvising

theSpeakersontheoperationsoftheLibrary.

SPEAKERSOFTHESEnATEAnDTHEHOUSEOFCOMMOnS:arevestedwiththe

directionandcontroloftheLibraryofParliamentinaccordancewiththe

Parliament of Canada Act.

PARLIAMEnTARYLIBRARIAn:exercisescontrolandmanagementoftheLibrary,andhasthestatusofa

DeputyHead,reportingtothetwoSpeakers.

library of ParliaMent

our structure

section 3: opeRAting enviRonment

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Theyear2008-2009wasnottypicalforthe

LibraryofParliamentgiventheOctober2008

generalelectionandtheprorogationthat

followedinDecember2008.Thisresultedin

ashorterthanusualsittingperiodforboth

theSenateandtheHouseofCommonswhich,

inturn,hadadirectimpactontheLibrary’s

workwithregardtothetypeanddistribution

ofrequestsforproductsandservicesfor

parliamentariansandtheirstaff.

chaLLenges and riskstechnology and inforMation

AccordingtothefindingsfromtheHarris/Decima

PerceptionAudit,parliamentariansandtheirstaff

areincreasinglytechnologicallysavvyandexpect

awiderrangeofelectronicservices.However,

theLibrarywasseenaslaggingwhenitcame

toimplementingelectronictechnology.Digital

technologyisalsochangingtheenvironmentin

whichemployeesconducttheirwork.Asdigital

imagingtechnologyhasadvanced,sohave

opportunitiesforpreservationofdocumentation

andirreplaceableartefacts.

Asanorganizationbasedonprovidingand

preservinginformation,itisessentialthatthe

Libraryrespondtoitsclients’expectations

withregardtoaccessinginformationanda

digitally-basedcollection.Ensuringinformation

isdeliveredusingtheparliamentaryclient’s

preferredmeans,andwitheaseofnavigation,

requiresthemodernizationofthefunctionality

andusabilityoftheLibrary’sunderlying

technologyplatform.Additionally,theneed

tomaintainamultitudeofsingle-purpose

applicationsresultsinLibrarystaffworkingwith

inefficientprocessesandinadequatetools.

PeoPle and deMograPhics

TheLibraryexiststoserveParliamentand

parliamentarians’informationneedsandis

directlyimpactedbyfactorsaffectingParliament

itself.Successiveminoritygovernmentshave

resultedinmanynewmembersofParliament

enteringtheHouseofCommons.Inthe40th

Parliament,almostonequarterofCanadian

MPsarenewlyelected,andtwo-thirdshaveless

thanfiveyearsexperience.Onlythreepercent

havemorethan15yearsexperience.1not

surprisingly,thePerceptionAuditindicatedthat

theLibrarymustmakeamoreconcertedeffort

topromoteitsservices—andtheirbenefits—to

allparliamentariansandtoexternalstakeholders.

TheLibraryhastakenamoreproactiveapproach

inpromotingitsservicesandofferedsessions

aimedatinformingclientsaboutissuesfacing

Parliament.Thisapproachmeantenhancingthe

Library’slearningservicestoincludethenew

orientationsessionafteranewParliamentplus1ThePublicPolicyForum(PPF)reportreleasedMay2009entitled(Less) Male, (Even Less) Educated, (Even Less) Experienced & (Even More) White.

offeringothersessionsaimedatkeepingclients

uptodateontheLibrary’sresources.

Attractingandretainingemployeesinavariety

ofexpertfieldscontinuedtobeachallengeand

apriorityfortheLibrary.Toworkeffectively

withintheParliamentaryenvironmentrequires

specializedskillsandknowledge.Theseare

acquiredoveranumberofyearsfromtraining

andexperience,andincludekeyelementssuch

asjudgment,abilitytobuildconsensusand

discretion.Knowledgeofthistypeisnoteasily

replacedandtheimpactofstaffturnovercan

besignificant.Atightlabourmarketandstiff

competitionfromtheprivateandpublicsectors

makesreplacingtheseemployeesevenmore

difficult.Withanumberofretirementsandnew

hires,itisessentialthattheLibraryprovide

newstaffwithtimelyaccesstoorientationand

trainingprogramstoacceleratetheknowledge

transferprocess.

establishing the ParliaMentary budget officer functionTheFederal Accountability Actamendedthe

ParliamentofCanadaActinin2006toestablish,

withintheLibraryofParliament,aposition

tobeknownastheParliamentaryBudget

Officer(PBO).ThePBO’smandateistoprovide

independentanalysistoParliamentonthe

stateofthenation’sfinances,thegovernment’s

estimatesandtrendsintheCanadianeconomy;

anduponrequestfromacommitteeor

parliamentarian,toestimatethefinancial

costofanyproposalformattersoverwhich

Parliamenthasjurisdiction.

AsthisisthefirstPBOwithinCanada’s

parliamentarycommunity,severalchallenges

aroseinputtingtheOfficer’slegislatedmandate

intopractice.Inresponse,theParliamentary

LibrarianandthePBOundertookextensive

consultationswithsenators,membersof

Parliament,keyparliamentarycommittees,

retiredandcurrentseniorbureaucrats,think

tanks,academicsandpeerorganizationsin

otherjurisdictions.Inaddition,itwasagreed

thattheJointCommitteeoftheLibraryof

Parliament(BILI)undertakeastudyonthe

LibraryofParliamentandtheOfficeofthe

ParliamentaryBudgetOfficer.Despitethe

challenges,thePBOmadeeveryefforttoensure

thatparliamentarianswerewellsupportedto

holdthegovernmenttoaccountforthegood

stewardshipofpublicresources.

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in 2008-2009, the libRARy of pARliAment mAde gReAt stRides in AddRessing the

chAllenges of seRving A 21st centuRy pARliAment.

During2008-2009,theLibraryfocusedonthree

StrategicPriorities:

1. Modernizeourknowledgemanagement

capacity.

2.Strengthenourmanagementsupport

capacity.

3.OperationalizeanewParliamentaryBudget

Officerfunction.

highlights of Key accoMPlishMents

Priority 1:

Modernizing our knowLedge ManageMent capacity taking a multidisciplinary approach

Thecomplexityofthetopicswithwhich

Parliamentdeals,andtheexpansionof

availableinformation,requirestheLibraryto

rethinkitsprocessesandre-alignitsresources

toperformmoreeffectively.Tomeetthese

challenges,andabovealltomaintainthequality

ofitsinformationandservices,theLibrary

restructureditsResearchServicetosupport

committeestacklingrelatedissues.Thechanges

wereaimedatcreatingateam-basedculture

basedonflexibility,collaborationandknowledge

transferamonganalysts.

• Atotalof11multidisciplinaryteamswitha

varietyofbackgroundshavebeensetup

underthedirectionofexperiencedchiefsthat

strivetobalancecontinuityofsupportwith

thelevelandtypeofexpertiserequired.The

teamsservecommitteesfromboththeSenate

andHouseofCommons,witheachmember

oftheteamequippedtoserveasaback-up

forhisorhercolleagueswhenrequired.Each

teamalsobenefitsfromaccesstothevast

informationresources,referencespecialists

andexpertiseacrosstheLibrary.

identifying emerging issues

• AStrategicAnalysisUnitwasestablished

tofosterthedevelopmentoftoolsand

approachessupportingcollaborativework

acrosstheLibrary.Amongotherthings,the

unitisworkingatharnessinginformationto

assisttheidentificationofemergingissues.

• Anumberofpublicationsonawiderange

oftopicswereproduced,includingtwo

compendiaonmajorissuesofinterest

toparliamentarians.Afirstcompendium

ontheArctichighlightedawiderangeof

Canadianandinternationalperspectiveson

thenorthernregion;andasecondoneon

thesharedinterestsandconcernsrelated

section 4: stRAtegic pRioRities

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toCanadaandtheUnitedStateswasissued

shortlybeforetheOttawavisitofU.S.

PresidentBarackObama.

building partnerships

• TheLibraryisanactivememberof

theInternationalFederationofLibrary

AssociationsandInstitutions(IFLA).2In

conjunctionwiththeIFLAconference

heldinQuebecCity,theLibraryhosteda

pre-conferenceinOttawainAugust2008

fortheLibraryandResearchServicesfor

ParliamentsSection.Thethemeofthe

pre-conferencewas“LegislativeLibraries:

PartnersinDemocracy”withafocusonhow

parliamentarylibrariesandresearchservices

worktoassistParliament,parliamentarians

andtheirstafftomakethedemocratic

processmoreeffective.About120officials,

librariansandresearchersrepresentingover

40international,national,andsub-national

legislativelibrariesparticipated.Thispre-

conferencewasanimportantsteptowards

developingclosereffectivepartnershipsand

formanyparticipantsitwasanexcellent

professionaldevelopmentopportunity.

• AlongwithIFLA,theInter-Parliamentary

Union(IPU)andtheAssociationof

SecretariesGeneralofParliaments

(ASGP),theLibraryalsoco-organizeda

one-daymeetinginGeneva,Switzerland

inOctober2008onthetheme“Informing

Democracy:BuildingCapacitytoMeet

Parliamentarians’InformationandKnowledge

needs”todiscussthechallengesfacedby

parliamentsinobtainingtheinformation

andknowledgetheyrequiretofunction

effectively.Thecontributionsofseveral

Canadianparliamentarianswereinvaluable

forparticipantsseekingtolearnmoreabout

ourclients’needsandexpectations.

• TheLibrarylaunchedtwoinitiatives:the

VisitingScholarandtheDistinguished

VisitorLecturer.Librarian-ScholarTim

MarkwasinvitedtotheLibraryasVisiting

Scholar.Hespentsixmonthsresearching

andwritingaboutdigitalpreservation,

draftedaDigitalAgendafortheLibrary

andsharedhisexpertisewithourgroupof

librarians.Dr.PeterH.Russell,Professor

Emeritus,UniversityofToronto,was

invitedasDistinguishedVisitorLecturer

toleadadiscussiononthesubjectof

minoritygovernment.

• TheLibraryparticipatedwiththeSenate

andHouseofCommonsintheParliamentary

OfficersStudyProgramtoprovidean

opportunityforseniorparliamentarystaff

fromforeignlegislaturesandCanadian

jurisdictionstolearnhowCanada’sParliament

works.Separateprogramswerealsoorganized

for15groupsofindividuals,includingvisitors

fromnigeria,Saskatchewan,Ghana,Ireland,

UnitedStates(CongressionalFellows),Mexico,

Uganda,SouthAfrica,Chile,China,Russia,

Egypt,IndiaandCambodia.

increasing access to information resources

• TheLibraryinitiatedacross-serviceworking

grouptohelpstreamlineitsserviceprocesses.

Theworkinggroupidentifiedarangeof

short-termprocessimprovementsincluding

theintroductionofelectronicworkflow,

enhancedtrackingandreportingonactivities,

andnewtemplatestostandardize,simplify

andacceleratetheproductionanddeliveryof

Libraryresearchproductsandpublicationsfor

parliamentaryclients.

• Workingtowardsamodernsetofintegrated

informationsystemsthatwillbetterservethe

needsoftheLibraryanditsparliamentary

clients,agroupofSubjectMatterExperts

(SME)andaworkinggroupidentified

theparametersofasingleclientrequest

trackingsystemtailoredtotheinformation

managementandrecord-keepingobjectives

oftheLibrary.Thissystemwillreplacethe

2TheInternationalFederationofLibraryAssociationsandInstitutions(IFLA)istheleadinginternationalbodyrepresentingtheinterestsoflibraryandinformationservicesandtheirusers.Itistheglobalvoiceofthelibraryandinformationprofession.

Library’scurrentin-housesystemswith

leading-edgetechnologythatwillimprove

theefficiencyofresearchers,librarians,and

techniciansandwillimprovethequalityofthe

informationcapturedandtracktheresponses

totheclient.

• Atwo-yearprojecttoupgradedatainthe

onlinecataloguewascompleted.Subsequent

tonumerouscollectionmovesandsoftware

migration,theLibraryprovidesthemost

accurateandcompletedataavailable.

• TheLibraryunveileditsrevisedE-Resources

pageonParliament’sinternalwebsite,

Intraparl.Thismodernportalbringstogether

alllibrary-evaluated,licensedandfree

electronicresourcesinonewindow.Itreceived

closeto43,000searcheslastyear,analmost

21percentincreaseoverthepreviousyear.

• Workbeganonasingleorganization-wide

taxonomythatwillenableuserstosearch

informationbysubjectacrossallLibrary

resources.Thistaxonomywillalsoprovidea

bridgebetweenvariousplannedIM/ITinitiatives.

• InresponsetotheintroductionofBillC-61—

anacttoamendtheCopyright Act —the

Librarycreatedaworkinggrouptoexamine

howthenewlegislationcouldaffectits

servicestoParliament.Aspartofthisstudy,

itcontractedoneofthecountry’sleading

expertsoncopyrighttoensurethatthe

Libraryunderstandsthespecificsofthis

agreementanditslevelofcompliancewith

currentlegislation.

strengthening stakeholder relations

• Aperceptionauditwasconductedon

behalfoftheLibrarytoinvestigatethe

currentawareness,perceptions,needsand

expectationsofitsclients,stakeholders,staff,

andcertainaudiencesamongthegeneral

public.Byevaluatingandidentifyingthekey

driversbehindeachoftheaudiencesqueried,

theLibraryincreaseditsknowledgeand

understandingofkeyareasforimprovement.

• TheLibraryofferedongoingorientationfor

newandreturningsenatorsandmembers

ofParliamentfollowingthe2008General

Election.Itdevelopedavarietyofmaterials

topromoteitsprintandelectronicservices,

includinganupdatedversionoftheGuide to

Library ServicesandaportaltotheLibrary’s

servicesontheIntraparl.

• AstheLibrarymovedtointegrateitsclient

servicesandalignproductsandservices

withclientneeds,thepublishing,editing

anddesignfunctionswereconsolidatedto

helpminimizeduplicationandtoallowfora

comprehensivenewpublicationsprogramthat

willbenefitclients.Asaresult,theProducts

andServicesForumwascreated.ThisForum

providesoversightandstrategicdirection

regardingproductsintendedfordissemination

eithertoparliamentaryclientsortothepublic

atlarge.

• Aninventoryofallproductsandserviceswas

developedtodeterminewhichareofmost

valuetoparliamentariansandtheirstaff.

• Anactionplanwasdevelopedtoenhancethe

Library’sseminarseries.Evaluationforms

wereusedtomeasurestakeholdersatisfaction

anddeterminethedirectionforfuture

programming.

Priority 2:

strengthening our ManageMent support capacity consolidating policy and planning

• TheLibraryconsolidateditscorporate

servicesfunction,increaseditspolicy

andplanningcapacityandestablisheda

planningcommitteeofLibraryspecialists

andmanagers.

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• TheLibraryrevisedandimplemented

numerouspoliciesandguidelinestoensure

betterservice.Forexample,itdevelopedguides

containinginformationontheservicestowhich

differentclientgroupsareentitledandupdated

theCollectionDevelopmentPolicy.

strengthening management support

• Humanandfinancialresourcestrainingwas

offeredtoallnewmanagersandtheLibrary’s

researchandanalysisservicespiloteda

professionaldevelopmentandtrainingweek

foritsstaff.

• Aleadershipdevelopmentprogram,

launchedin2007,providedlibrarianswith

theopportunitytofillavarietyofacting

managerialandseniorpositions.

• Researchteamleaderpositionswere

createdtoprovidestaffwithongoing

mentoringandguidance.

• AreviewoftheLibrary’sreference

practicesbeganidentifyingbestpractices

andchallengesfacedbytheLibrary’s

referenceemployees.

• Athree-yearHumanResourcesStrategy

wasdevelopedtoincludeamanagement

developmentprogram,continuouslearning,

successionplanningandlanguagetraining—

toensurethatknowledgeandexpertise

remainwithintheLibrary.

rebooting our it capacity

• AnewITdirectoratewasestablishedto

centrallymanageitsITfunction,supportthe

developmentofitselectronicproductsand

services,anddirecttheLibrary’sinformation

managementstrategyandplan.

• TheLibraryworkedcloselywiththeSenate

andHouseofCommonstostreamlinethe

wayitsharesparliamentaryinformation

andmodernizeprecinct-wideITpractices.

Forexample,theLibrarychairedthe

ParliamentaryInformationManagement

Committee(PIMC)thatcomestogetherto

ensureacoordinatedefforttowardsimproving

servicetoparliamentarians.

securing appropriate accommodations

• Amajoraccommodationprojectto

consolidateLibrarystafffromvarious

locationswascompleted.nearly300staff

movesandofficeset-upswerecarriedout.

Asaresult,65percentofLibrarystaffnow

workoutofthesamelocation,occupyingtwo

fewerbuildings.

Priority 3:

operationaLizing the parLiaMentary Budget officer (pBo)

ThefirstParliamentaryBudgetOfficer(PBO),

KevinPage,wasappointedinMarch2008.

Workingwithastaffof13skilledeconomists

andfinancialanalysts,thePBOproducedover

20reportsforparliamentarycommitteesand

individualparliamentarians.Twoofthesereports

werefirstsoftheirkind:ahorizontalcostingof

Canada’sinvolvementintheAfghanistanwar;

andacapitalbudgetmodelandfiscalcostingof

theAboriginaleducationalinfrastructure.The

PBOalsodevelopedashort-termworkplanthat

includedanupdateofthecurrenteconomicand

fiscalsituation,followedbyregulareconomic

andfiscalupdateseveryquarter.Inaddition,

thePBOprovidedregularanalysisofhow

thegovernment’sstimulusbudgetwasbeing

implementedinordertoimprovebudgetary

reportingandoversightpracticesforParliament.

Movingforward,theLibraryisconfidentthat

thePBOwillbecomeaninvaluableadditionto

theorganization.

the libRARy tAkes gReAt pRide in its

Ability to Respond to the infoRmAtion And

ReseARch needs of pARliAmentARiAns

And otheR clients.

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strategic outcoMe 1

parLiaMentarians are Better inforMed

section 5: yeAR in Review by stRAtegic outcome

*Includessub-committeesotherthanthosefocusedonagendaandprocedure.

business line 1.0: Knowledge creationdescription expected results Key Performance indicators

ProvideParliamentwithresearchandanalysisservices,documentation,dataandinformationforandaboutParliament.

ParliamentreliesontheLibraryasitsmainsourceofnon-partisanresearch,analysisandinformation.

ParliamentariansusetheLibraryservicesfortheirinformationneeds.

Parliamentary client base supported by the library committees and associations supported by the library

Senators 105 Committees* Senate 20

MPs 308 HouseofCommons 31

Total 413 Joint 2

Total 53

ParliamentaryAssociations 12

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highLights:supporting parliamentarians in the conduct of their parliamentary duties

• TheLibraryreceivedrequestsforresearch

from67senatorsand271MPsoverthe

courseoftheyear.

• 81Libraryanalystscompletednearly

3,198requestsforworkfromparliamentarians,

associationsandcommitteesfromboththe

SenateandtheHouseofCommons.

• Almost900oftheresearchrequestswere

receivedfrom20Senateand31House

ofCommonscommittees3andtwo

jointcommittees,andanalystsdevoted

approximately45,840hourstothese

committees,anddrafted39committeereports.

• Analystsprovidedexpertiseto12parliamentary

associationsanddelegations,devotingalmost

4,650hourstothem.

• Over600fileswereprocessedforthe

StandingJointCommitteefortheScrutiny

ofRegulations.

• 86newresearchpublicationsweredraftedfor

parliamentarians(andmadeavailabletothe

generalpublic).

• TheLibrary’sreferencelibrarians,library

techniciansandinformationofficers,and

clerksrespondedtoapproximately35,200

referencequestionsandotherrequestsfor

informationfromparliamentariansandother

clients.Thisexcludesthe3,198requests

completedbyanalystsaswellasrequests

fromthepublic.

• Summariesofgovernmentbillsfromthe

40thParliamentwerepreparedandmade

availableelectronicallywithin72hoursofthe

firstreading.Accesswasalsoprovided,where

applicable,tothe“RoyalRecommendations”

and“MajorSpeaker’sRulingandStatements”

throughlinkstotheSenateDebatesorthe

HouseofCommonsJournals.

• TheLibraryofferedparliamentaryclients

20seminarsandinformationsessionson

publicpolicyissues(6),accessingvarious

governmentprograms(8),andhowtousethe

Library’sdesktopresources(6).

table 1 — breaKdown of research requests coMPleted by analysts by user tyPe

3A“committee”isagroupofparliamentarians,fromeithertheSenate,theHouseofCommonsorboth,selectedtoconsidermatters,includingbills,referredtoitbytheSenateortheHouseofCommons.Thereareseveraltypesofcommittees:standing,legislative,specialandjointcommittees,aswellasCommitteesoftheWholeandtheLiaisonCommittee.(Reference:HouseofCommonswebsite,AboutCommittees–http://www2.parl.gc.ca/CommitteeBusiness/AboutCommittees.aspx?Language=E&Mode=1&Parl=40&Ses=2)

*DoesnotincludesupporttotheJointCommitteefortheScrutinyofRegulations.

311 SenateCommittees

1,363 M.P.s

777 Senators

180 Associations/Delegations

561 HoCCommittees

6 JointCommittees*

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table 2 — inforMation on the total nuMber of requests received by the library by user tyPe (fy 2008–2009)

(Thenumberofrequestsfromthegeneralpubliciscapturedlaterinthisdocumentunder

StrategicOutcome3:CanadiansGainaBetterUnderstandingofParliament.)

notes:Anadditional46,723requestswerereceivedfromthegeneralpublic.Thisinformation

isavailableunderStrategicOutcome3.

courtesy service—Areferenceserviceisgenerallyofferedonaquidproquobasistoother

librariesortoclientsofotherlibraries.TheLibraryofParliamenthasagreementswith

LibraryandArchivesCanadaandwithotherfederallibrariesforconsultationofmaterialonly

availableattheLibraryofParliament.Onoccasion,wemayalsoassistaLibraryvisitor(i.e.an

officerofparliamentfromanothercountryoraLibraryofParliamentconsultant).

other authorized users—Embassies;SupremeCourt;authorizedrepresentativesfrom

representedHoCparties;theParliamentaryCentre;internationalparliaments.

Cauc

us

users

Commission

sof

Inqu

iry

Cour

tesy

Ser

vice

Hous

eSt

aff

Libr

aryof

Par

liamen

t

Med

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MPOffi

ces

Other

Aut

horiz

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sers

Parli

amen

tary

Age

ncies

PublicSer

vice

-Fed

eral

PublicSer

vice

-Pro

v/Te

rr

Sena

teStaff

Sena

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ffice

s

44

1,593

334

2,617

13,449

1,823

10,361

598113

1,472

194

1,210

4,608

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strategic outcoMe 2

parLiaMent’s institutionaL MeMory is preserVed for future generations

highLights:Managing the library’s collection

• TheLibraryorderedapproximately

4,560titlesinvariousformats,andmade

83,000pagesofdebates,sessionalpapers

andotheressentialdocumentsavailablein

digitalformatthroughitscatalogue.

• Inaccordancewiththegovernment’srenewed

communicationpolicytostrengthenthe

managementofpublicopinionresearch

throughtheFederal Accountability Act,the

LibraryaddedthefulltextofallGovernment

ofCanadapublicopinionresearchreports—

4,674reports—goingbackto2006to

itscatalogueforaccesstomembersof

Parliamentandthepress.

• AMemorandumofUnderstandingwas

concludedwiththeHouseofCommons

regardingprintingandbindingparliamentary

papers,enablingtheLibrarytopreservekey

publicationsmoreefficiently.

• AsaresultoftheclosureofLibraryand

ArchivesCanada’s(LAC)CanadianBook

ExchangeCentre,theLibrarymade

arrangementswithanon-profitorganization,

Lafondationinternationaledesculturesà

partager,todistributeitsoutdatedmaterials

todevelopingnations.

Keeping parliamentarians informed

• ParlMediaistheLibrary’selectronicmedia

monitoringsystemontheParliamentary

Intranet,whichallowseligibleusersto

searchthefulltextandreceivemediaalerts

forconsultationandresearchpurposes.

Ofthecloseto12,400userslastyear,over

1,800benefitedfromitsalertsandsaved

searchesfeatures.

• TheLibrarypilotedanewsdeliverysolution

callednewsDeskwhichallowsusersto

readthefulltextofcurrentnewsitemson

theirmobiledevices.Thispilotprojectwas

carriedoutwithaviewtoupdatingthemedia

monitoringtechnologythathadbeeninuse

since1998.

• TheLibrarycontinuedtoseeanincreasein

thenumberofdownloadsofQuorum—its

dailycompilationofCanadiannewspaperson

currentissuesofinteresttoparliamentarians

—from1,941in2004to6,819in2008-2009.

Upto1,450printcopiescontinuetobe

distributeddailyduringsession.

business line 2.0: Knowledge ManageMentdescription expected results Key Performance indicators

Acquire,manageandpreservedocumentation,dataandinformationforandaboutParliament.

ParliamentreliesontheLibrarytoprovideleadingedgeinformationresources,aswellasthenecessarytechnologytoretrieve,disseminateandpreservetheseresources.

ParliamentariansusetheLibrary’sinformationresourcestoaccessitscollection.

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• Radar,availableinbothprintandelectronic

formats,highlightsnewsitemsfromthe

Library’scollectiononsubjectsofinterest

toparliamentarians.TheLibrarypublished

32editions,citingatotalof1,980items.

4,755requestsforRadaritemswerereceived,

themajorityofthesecomingfromthe

Library’sanalystsandparliamentaryoffices.

• HotTopics—anelectroniclistingof

documentsandreportsinthenewsthatareof

interesttoparliamentariansandtheirstaff—

wascontinuouslyupdatedtoremaincurrent

andrelevant.Twospecialeditionswere

produced,oneonthe2008federalelection

andanotheroncoalitiongovernments.

highLights:Providing information about Parliament

• ParlInfoisaninteractivedatabaseof

currentandhistoricalinformationaboutthe

institutions,peopleandeventsthathave

shapedParliamentsince1867.TheLibrary

improvedonParlInfobysigningdata-sharing

agreementswiththefollowinginstitutions:

— McGillUniversity

— ElectionsCanada

— McMasterUniversity

— UniversityofMichigan

— KutztownUniversity

— OxfordUniversity/WashingtonUniversity

• InpartnershipwiththeHouseofCommons,

changesweremadetoLEGISINFO —akey

resourceforalllegislativeinformationneeds.

Itreceived49,991viewsoverthecourseof

theyear.

• TheLibraryindexedover4,470pagesof

SenateCommitteeproceedings.

strategic outcoMe 3

canadians gain a Better understanding of parLiaMent

business line 3.0: Knowledge coMMunicationdescription expected results Key Performance indicators

Produce,communicateanddisseminateinformation,productsandservicesforandaboutParliament.

CanadiansrelyontheLibraryfortimelyaccesstoaccurateinformationanddocumentationonParliamentanditsrepresentatives,andformakingvisitstoParliamentanenrichingexperience.

ParliamentariansusetheLibraryresourcestocommunicateinformationaboutParliament,andthepublicusestheLibraryresourcestoaccessinformationaboutParliament.

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• AMemorandumofUnderstandingwassigned

withLibraryandArchivesCanada(LAC)

todigitisedebatesoftheSenateandHouse

ofCommonscoveringtheperiodfrom1901

to1994,whenonlinepublishingcommenced.

(Pre-1901debatesareavailableat

Canadiana.org.)

• TheLibrary’sinformationservicesstaff

respondedto46,730enquiriesfromthe

generalpublic.

visitor services

VisitstoParliament:

• TheLibrary’sguideswelcomedover356,000

visitorstoParliamentontours.

• Over1,370schooltoursweregivento51,000

studentsandteachers.

• Personal(informal)interpretationwasoffered

to9,600visitorsofparliamentariansand

parliamentarystaffbyguidesstationedinthe

mainLibrarybuilding.

VisitorPrograms:

• TheLibraryopenedanewexhibitintheMain

Libraryentitled“Canada-France: Imprint

on a Country,”whichcelebratedQuebec’s

400thanniversary.

VisitorFeedback:

• Over5,800commentcardsweresubmittedby

visitors,ofwhich79.4percentwerepositive.

education outreach

TeachersInstituteonCanadian

ParliamentaryDemocracy:

• The13thannualTeachersInstitute(TI)

sawaslightincreaseinthenumberof

applicationsasaresultofincreased

promotionthroughtheLibraryofParliament’s

educationalresourcesandtheTeachers

LeadershipProgram.Exitsurveyscontinue

todemonstratethevalueoftheTIprogram

amongeducators,with97percentparticipant

satisfaction.TheLibrarywouldliketo

acknowledgetheCanadianAssociationof

FormerParliamentariansandtheChurchill

SocietyfortheAdvancementofParliamentary

Democracyforprovidingbursariestoselected

participantsoftheTI.

TheTeachersLeadershipProgram:

• TheTeachersLeadershipProgram(TLP)

formsalinkbetweenParliamentandthe

educationcommunitybyextendingand

enrichingitsongoingdialoguewithteachers

throughpresentationsandin-service

opportunitiesacrossthecountry.Therewere

morethan3,500workshopparticipantsin

2008-2009at46educationalconferences

acrossCanada,markinga31percentincrease

fromthepreviousyear.

ParliamentaryGuideProgram:

• TheParliamentaryGuideProgramhired

47dynamicandengaginguniversitystudents

fromacrossthecountrytoworkfull-time

betweenMayandLabourDay.nearly

70studentsstudyinginthenationalCapital

Regionwerehiredpart-timeduringthe

fall-winterseason.TheLibraryfacilitated

theregionaldiversityofitsapplicantsby

placingadvertisementsinweeklyregional

newspapers,ratherthanuniversity

newspapers.

ResearchInterns:

• TheLibrary’sresearchservicesengaged

threegraduatestudentstoworkasinterns.

SupportedbytheCanadianAssociationof

FormerParliamentarians,internsundertook

aweek-longcomparativestudyataforeign

legislatureinadditiontotheirregularduties.

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Parliamentary Poet laureate

• TheParliamentaryPoetLaureateencourages

andpromotestheimportanceofliterature,

cultureandlanguageinCanadiansociety.

TheLibraryprovidesadministrativesupport

tothePoetLaureateandcoordinatesthe

selectionprocess.InDecember2008,John

Stefflerendedhistwo-yeartermasthe

ParliamentaryPoetLaureate.OneofMr.

Steffler’sprojectswastheundertakingof

acollaborativeprojectwithLibraryand

ArchivesCanada(LAC)tobeginworkon

anonlineaudioarchiveofCanadianpoets

readingselectionsoftheirpoetry.

LiBrary of parLiaMent corporate ManageMent

business line 4.0: internal servicesInternalServicesaregroupsofrelatedactivitiesandresourcesthatareadministeredtosupporttheneedsandcorporateobligationsoftheentireorganization.Thesegroupsare:GovernanceandManagementSupport,ResourceManagementServices,andAssetManagementServices.HighlightsofachievementsinthisareaarenotedandintegratedintoassistingtheLibrarytoachieveitsorganization-widePrioritiesandStrategicOutcomes.

description expected results Key Performance indicators

ProvidetheadministrativesupportservicesrequiredtocarryouttheLibrary’smission.

TheLibraryoptimizestheperformanceofitsprofessionalactivitiesandservicesthroughmodernandinnovativemanagementmethods.

EffectiveandefficientuseofLibraryresources.

highLights:HighlightsofachievementsforthisBusinessLine

arecapturedthroughouttheotherareasinthis

sectionandintegratedintoassistingtheLibrary

toachieveitsorganization-widePrioritiesand

StrategicOutcomes.

the libRARy of pARliAment is A knowledge oRgAnizAtion of

highly-tRAined ReseARcheRs, libRARiAns, infoRmAtion

speciAlists And otheR stAff thAt suppoRt the woRk of

pARliAmentARiAns.

LiBrary of parLiaMent actuaL eXpenditures

library of Parliament

2008-2009

Planned spending approved authorities actual spending

FTEs $ FTEs $ FTEs $

Salariesandwages* $31,698,000 $31,699,731 $30,741,656

Operations $7,994,000 $9,573,819 $8,627,817

Total 347 $39,692,000 $41,273,550 333 $39,369,473

TheLibraryofParliamentisaknowledge

organizationofhighly-trainedresearchers,

librarians,informationspecialistsandother

staffthatsupporttheworkofparliamentarians.

Morethanthree-quartersoftheLibrary’sannual

budgetisallocatedtothesalariesandwagesof

itsstaff.

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*IncludescontributiontoEmployeeBenefitPlans.

section 6: summARy of ResouRce infoRmAtion

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senior ManageMent teaM

TheLibraryExecutiveCommitteeprovidescorporate

leadershipandservesastheParliamentaryLibrarian’s

senioradvisoryandstrategicplanningforum.

1. dianne brydon

DirectorGeneral,LearningandAccess

Services(Interim)

2. cynthia hubbertz

Director,InformationandDocument

ResourceService(Acting)

3. sonia l’heureux

AssistantParliamentaryLibrarian,

ParliamentaryInformationResearchService

4. Kevin Page

ParliamentaryBudgetOfficer

5. sue stiMPson

DirectorGeneral,CorporateServices

6. williaM r. young

ParliamentaryLibrarian

2 3

5 6

1

4

Librarycontactinformation

Phone: 613-995-1166 Toll-free: 1-866-599-4999

Fax: 613-992-1269 E-mail: Library@parl.gc.ca

PublicLine: 613-992-4793 OnlineatIntraparl: LibraryandResearch