AnnuAl RepoRt - 2-1-1 Arizona · that connects people to services, and offers help, and hope. Since 1964 this has been our mission. Every year we strive to deliver a high level service,

2200 North Central Avenue • Suite 601Phoenix, Arizona 85004

24-hour helP hotliNe: (602) 263-8856FAx: (602) 263-0979 • Admin. Phone: (602) 263-8845

AnnuAl RepoRtFY 2009 - 2010

2 | Community Information & Referral | FY 2009-2010 Annual report

Arizona finds itself facing a number of economic challenges that affect the well being of our community. These challenges are forcing a new segment of our population to seek assistance; people who have never needed it before. They are unsure where to turn to receive assistance, and in most cases, do not know how to begin this process.

Community Information & Referral is the answer that connects people to services, and offers help, and hope. Since 1964 this has been our mission. Every year we strive to deliver a high level service, and to make it easy to access information that can make a significant difference in the lives of those who need help. But, more needs to be done. Toward that goal, in 2010, the Arizona Corporation Commission assigned CIR, a nationally-recognized three-

digit number, 2-1-1, known as the fastest way to access information. However, the transition toward implementing a sustainable 2-1-1 system statewide will require the support of many in our community. With the demise of Tuscon I&R, which was providing information and referral services to Southern Arizona, the need becomes even more critical.

Efficiently connecting people to services and help remains our goal. Our annual fundraising slogan

says it all, Finding Help, Finding Hope. We look forward to your support to implement 2-1-1 by helping us identify additional funding necessary to deliver access to the critical community resources needed by so many during these challenging economic times.

Sincerely,

A message from the Chairman of the Board of Directors

As in previous years, Community Information & Referral (CIR) continues to provide a KEY role in connecting people in need of health and human services with the organizations that can provide the help needed. This Fiscal Year’s 2009-2010 Help Hotline Caller Statistical Report attempts to provide a picture on the extent of human service needs by area, caller needs, and caller demographics. Many of the Hotline caller needs are similar to previous year reports and our caller needs mirror those of other States, namely the need for utility assistance, rent assistance, emergency food, and emergency shelter.

It is our hope that this report is viewed as a key source of information about the human needs condition of people living in our State and the value of a single primary number for people to call when they need to be connected to service providers that can help

keep families together, provide temporary or long-term relief, and help provide solutions to those needing help and those wanting to help!

In the not too distant future, CIR intends to make it far easier for help seekers by instituting the three-digit- dialing number 211, for easier access to health and human services, Statewide!

If you can help, go to our website www.cir.org to make a contribution.

Sincerely,

Roberto ArmijoPresident and CEOCommunity Information & Referral (CIR)

Roberto Armijo

2009-2010 Board of DirectorsChairJerry MendozaLow Income Assistance Program ManagerCustomer Information & ProgramsArizona Public Service

Vice ChairShelley Detwiller Digiacomo AttorneyOsborn Maledon

TreasurerWayne Vikre, Jr.Real Estate Investor

SecretaryDennis A. BourgeoisSenior Vice President & Senior BankerColonia Bank

Kathleen AguirreCustomer Assistance SupervisorSouthwest Gas Corp.

Joe AskinsRetiredArizona State University

Art BrooksPresident and CEOArizona Broadcasters Association

G. Brandyn BolteDirector of OperationsTraining To You, Inc.

Loretta H. CheeksPrincipal Engineer, System-SoftwareGeneral Dynamics

Suzie MorenoManager, National Account Sales & Broker RelationsBlue Cross Blue Shield of Arizona

Derwin SkippProject Manager/Systems ArchitectArizona State University

Bonnie TemmeCustomer Resource SupervisorSalt River Project

Liz Topete-StonefieldPresident/CEOTopete/Stonefield, Inc.

President and CEORoberto Armijo Community Information & Referral

A message from the President/C.e.o.

Jerry Mendoza

Caller Classification:Homeless Family....... 5,922Homeless Single........ 23,094DV Family.................. 2,316DV Single................... 5,526Transitional Family.... 341Transitional Single..... 995 Sub-total: 38,194Non-shelter Related calls............... 17,050 Total calls: 55,244Transportation for Endagered people...... 1,527DV Stop ..................... 803

White: 124,706Hispanic: 73,777Black/African American: 15,962Other: 20,320

CONTACS Hotl ine Sponsors:

CONTACS CALLS BY GENDER

CONTACS CALLS BY AGE

Thank You

CONTACS CALLS BY ETHNICITY

The CONTACS Shelter Hotline was established in 1998 by a group of concerned community leaders after Sophia, a Phoenix mother and victim of domestic

violence, was killed by the perpetrator while desperately trying to find a safe place to stay. Women in such a situation today need only to call one telephone number; the CONTACS Shelter Hotline (602-263-8900) to get connected to any domestic

FY 2009-2010 Annual report | Community Information & Referral | 3

2009-2010 CIR Advisory Board Steve BodinetReporter

Alan Davis US Airways

Elizabeth Magoon Keller Williams Realty

Kevin Miller Organization Development Consulting

Community Network for ACcessing Shelter (CoNtACS)

violence shelter in Maricopa County that has an emergency bed available at the time of their call. If transportation to a shelter is needed it is arranged for by shelter staff through the American Red Cross. The CONTACS Shelter Hotline is available 24-hours, everyday. In this pictorial you can see the type and number of calls we received in this fiscal year. The callers range in age from under 18 to over 60 with the predominate number, of over 50,000 callers, in the 18 to 59 age range. Total CONTACS calls were from Maricopa County, 52,828, with other Counties accounting for 2,416 of the calls.

Additionally, homeless individuals and families also call the CONTACS hotline seeking a homeless shelter bed to avoid having to sleep in the streets on a hot summer night was well as to be in a safe environment. See those numbers below:

4 | Community Information & Referral | FY 2009-2010 Annual reportDV = Domestic Violence

Community Information & Referral (CIR) continued to make website improvements as well as as health and human service resource search engine upgrades this fiscal year. Visitors to the www.cir.org website set lots of new records. Every month saw an an increase over the previous fiscal year’s number of visits and information searches.

Website Usage statisticsThe website received a total of 540,866 visits (highest fiscal year on record, 66% above 2009). The top 10 web pages viewed exceeded 500,000 hits.

www.cir.org

top 10 Website HitsFlu Shots: ..................................283,107 Database Search: .....................102,425 Government Links: ..................55,609 Surviving Unemployment: .......27,760 Childhood Immunizations: .....25,986 Give Help: .................................21,661 Income Tax Assistance: ...........19,486 Arizona Media Guide: ..............8,109 Summer in Arizona: .................6,767 Halloween Events: ....................6,546

total ciR Website Visits: 540,866 (Increase of 66% over last year)

total Number of Website Page Hits:

607,631 (highest fiscal year on record, 109% above 2008-09)


The Maricopa County Homeless Management Information System ( HMIS) provides standardized client intake procedures and case management tools to assist homeless and transitional emergency shelter staff to better serve their shelter clients. This national award winning Department of Housing and Urban Development (HUD) funded program continues to operate on schedule and within budget.

Prior to the implementation of HMIS, local area homeless and transitional emergency shelters used a wide array of tools to assist with the management of client records, goal achievement plans, shelter intake and exit data, etc. The HMIS provides all shelters with a single, standardized, countywide shelter client management and reporting tool enabling the homeless service community and its stakeholders to provide accurate detailed information about the needs of our homeless population never before available.

homeless Management information System (hMiS) Project

2009-10hMiS ProJeCtFuNDerS

MAriCoPA hMiSPArtiCiPAtiNG AGeNCieS

• Arizona Department of Housing

• Valley of the Sun United Way

• Maricopa County

• Arizona Department of Economic Security

• City of Peoria

The creation and implementation of the Maricopa HMIS could not have become a reality without the support of our match funding partners:

Local funds were utilized for both the planning and

implementation phases of project.

Special Thanksto the Lode Star

Foundation

The following agencies / organizations have implemented the Maricopa HMIS for one or more of their programs.

Arizona Behavioral Health Corporation Arizona Housing Inc. Catholic Charities Community Service Central Arizona Shelter Services City of Phoenix Human Services Dept Community Bridges Day Resource CenterEbony House, IncHomeBase Youth Services, Inc Homeward BoundHouse of Refuge EastLabor’s Community Service AgencyEast Valley Men’s Center Recovery Innovations Native American Connections, Inc NOVA Safe Haven Phoenix Rescue Mission

Phoenix Shanti GroupA New Leaf The Salvation Army PhoenixSave the Family Foundation of Arizona Society of Saint Vincent de Paul Southwest Behavioral Health The BridgeSpirit of God Ministries Tumbleweed Center for Youth Development UMOM New Day CentersUS Vets Women In New Recovery (WINR)CIRPhoenix Dream Center Fibco Family ServicesNew Arizona Family, Inc.Florence Crittenton


CVM ProGrAM StAtS

For information call CVMat CIR: 602-263-8845 ext. 108

cvm.cir.org or

www.cvm.org

2200 North Central Avenue, Suite 601,Phoenix, Arizona 85004-1418

Community Information & Referral’s CVM program provides free voice mail telephone numbers to homeless serving organizations throughout Maricopa County. CVM makes it possible for homeless people to stay connected to family, friends, employers, health care and other service providers. CVM seeks to remove the barrier of not having a phone as a barrier to economic opportunity and self-sufficiency. CVM program telephone numbers are available through participating homeless serving organizations that have a CVM program partner agreement with CIR in place. CVM client case managers also utilize the program to stay in contact with their clients. CVM participants also receive broadcast messages of importance and benefit to CVM system users.

Despite record unemployment, housing foreclosures, uninsured families, CVM provides an easy and effective way for program participants to obtain the support they need until they are able to regain their footing and become self-sufficient and a contributing member of society. For more information about this valuable program call the CVM Program Manager at Community Information & Referral 602-263-8845 ext. 108!

CVM USER GENdER:Female 534Male 960Transgender 4

CVM USER AGE:Average Age 26-44

CVM USER ETHNiCiTy:Caucasian: Non Hispanic 659Black 311Hispanic 245Native American 153Native Hawaiian 15Asian 8Other/Unknown 107

CVM USER EMplOyMENT STATUS: Unemployed 1,375Homeless 1,123Disabled 232Veteran 202Domestic Violence Victim 142At Risk of Homelessness 90Parolee/Prisoner Reentry Individual 56Foster Care Participant 5

TOTAl CVM CliENTS SERVEd 1,498


24-hour helP hotliNeC 2009-2010 CAller DeMoGrAPhiCS & StAtiStiCS

Community

information

& referral

operates a free,

health and human

services bilingual

information

help hotline

24 hours a day,

365 days a year.

The CIR 24-hour Help Hotline staff continue to field an increasing number of calls from people seeking help provided by a myriad of social service agencies. Much like other years, most callers sought help with utility bills, foreclosure assistance, health care, and an emergency food box. The following statistics offer a look at who called the CIR Help Hotline, the top 10 Help Hotline caller needs, and where our callers called us from.

Most Helpline calls came from the unemployed, and over half the calls came from people with an income below the poverty level.

The needs of those calling were varied from needing help with legal representation to those needing help with utility assistance.

NUMBER Of CAllERS 234,729

CAllER GENdER:Female 185,661Male 47,582Don’t Know 756 Other 18Unknown/Refused 712

CAllER AGE:Under 18: 9,95818-30: 79,32231-59: 124,591Over 60: 20,858

CAllER ETHNiCiTy:American Indian or Alaska Native 911Asian 526Black or African American 15,962Native Hawaiian/Pacific Islander 61Other Multi-Racial 1,173White 124,706Hispanic 73,777Other/Unknown 17,613

CAllER EmploymEnt STATUS:Disabled 14,744Full-Time 17,904Homemaker 922

Part-Time 23,664Retired 3,474Student 3,631Unemployed 108,219Unknown 62,171

CAllS By COUNTy:Apache 140Cochise 472Coconino 471Gila 327Graham 71Greenlee 17LaPaz 150Maricopa 190,095Mohave 1,130Navajo 510Pima 31,174Pinal 1,550Santa Cruz 201Yavapai 1,376Yuma 1,478Other/Unknown 5,567

CAllS By CiTy (MARiCOpA COUNTy):Aguila 22Anthem 505Arlington 21Avondale 1,816Buckeye 1,024Carefree 32Cave Creek 281Chandler 3,937

Chandler Heights 10El Mirage 1,345Fort McDowell 17Fountain Hills 271Gila Bend 30Gilbert 2,037Glendale 14,045Goodyear 983Higley 29Laveen 1,089Litchfield Park 507Mesa 16,994Morristown 16Palo Verde 5Paradise Valley 195Peoria 4,001Phoenix 122,702Queen Creek 350Rio Verde 19Scottsdale 4,960Sun City 1,116Sun City West 390Surprise 2,529Tempe 5,148Tolleson 1,031Tonopah 148Waddell 87Wickenburg 91Wittmann 186Youngtown 299

Utility Assistance 42,002 Rent Payment Assistance 28,918 Flu Shots 21,718 Emergency Food 14,837 Tax Preparation Assistance 10,917 Unemployment Insurance 9,283 Childhood Immunizations 6,557 Furniture 5,791 Landlord/Tenant Assistance 5,408 Emergency Shelter Clearinghouses 4,459

The top ten caller needs addressed in FY 2009/2010 by the Help Hotline

602-263-8856 1-800-352-3792

(for area codes 928 and 520)

Thank You!

You can help Community Information & Referral (CIR) raise funds to support it’s 24-hour Help Hotlines by donating your old cell-phone and accessories or by collecting them and donating them to CIR. Donate through a Workplace campaign

CIR can provide you a customized campaign flyer template with your company logo and contact information along with receptacle boxes to make the donation process easy and manageable. Additionally, you can drop the donated phones off or we can arrange pick up when you are ready, and, we will provide recognition to your program and your efforts!

CELL PHONE DONATIONS are received at:Community Information & Referral’s offices2200 N. Central AvenueSuite 601Phoenix, AZ 85004Call 602-263-8845 ext. 111 to speak with Roberto


Arizona Department of Economic SecurityArizona Department of HousingCity of ChandlerCity of GlendaleCity of GoodyearCity of PhoenixCity of ScottsdaleCity of TempeMaricopa County Department of HealthMesa United WayScottsdale CaresSeason For Sharing 12 News-KPNX-TV azcentral.com Gannett Foundation The Arizona RepublicState of Arizona AHCCCSTown of GilbertU.S. Department of Housing and Urban DevelopmentValley of the Sun United WayVirginia G. Piper Charitable Trust

Arizona Community FoundationArizona Public ServiceArizona Dept. of Health ServicesBank of AmericaBashas’ HealthStylesBlueCross/BlueShield of ArizonaFirst National Bank of Arizona Charitable FoundationCIGNACompass BankGeneral DynamicsGoodSearchHealth Net of ArizonaHealth Services Advisory Group (HSAG)HealthLogicHealthwavesLambchops StudiosMaricopa County Dept. of Public HealthMedImmuneMollen Immunization ClinicsOsborn MaledonPassport HealthSafewaySalt River ProjectSouthwest Gas Corp.Sun Cities CaregiversThe Spellicy GroupWells FargoWalker Armstrong

24 hour help hotline

Major Funders


individual Donors


Major Contributors old Cell Phones help those in Need

Roberto ArmijoBill AustinMaggie BarkdollAmanda BeckfordJoanne BernardBrandyn BolteLinda Ttee BrockRobert BullaTerri BureshLinda CannonLoretta CheeksMary ChristmasMargie CogginsPhil CombsNicholas ConnellMattie CumminsShelley Detwiller DigiacomoRobert DoyleRobert DuvallCorazon EstevaJudy FinemanRonda Fisk

Deborah Froelich-FreemanConcepcion GallegosRosemary GannonCalvin GoodeBill HardinBette HartsfieldJohn HolmannAngela HugheyDanielle JanitchLynnwood JohnsonEileen KleinAnita KochanoffKristine KoschkeRobert LeslieMark LewisSharon Light-StephensonThayne LoweDebi McMahonRobert MellMaria MitchellNorma MoralesSuzie MorenoDarlene Newsom

Wendy OwensBarbara PerryZee PetersConnie PhillipsNeil SalkinNancy ShasteenTim SmithArlene StrandbergMarie StrohmYolanda StrozierRuth SwansonBonnie TemmeMarissa TheisenElizabeth ThompsonAyako & Fred TomookaElizabeth WalkerDarla WellsSusan WilkinsGwendolyn WinzerKimulet WinzerStewert WomackBuffy Wooton

Number of callers 554Number of referrals 330

This directory is a comprehensive, one stop resource containing up-to-date information about human services offered in Maricopa County.

Over 5,700 ListingsPrograms and services offered by non-profit organizations, faith-based resources, government agencies, and national service providers including self-help support groups for people experiencing a wide variety of issues.

Valley Lifeline is a personnel emergency response service which enables elderly or disabled persons. To obtain help and support from a list of identified responders the

service subscriber provides at the time of enrollment. By pushing a Button anytime day or night, a Lifeline operator will respond to the call and send help needed. There is an initial subscription and monthly fee for this service. For additional information or enrollment call Laura at 602-263-8845 Extension 100.

VAlleY liFeliNe


hiV CAre hotliNe (1-877-448-7020)The HIV CARE Hotline is a toll-free 24-hour resource line for HIV/AIDS patients and their families which directly connects callers to HIV/AIRS testing and counseling service providers in Maricopa and Pinal Counties. The HIV CARE Hotline targets individuals who have been diagnosed HIV positive and are currently not receiving care. It is estimated that in Maricopa County nearly half of the estimated 8,000 people diagnosed as HIV positive are not receiving care according to the Ryan White Title 1 Director, Kevin McNeal.

HIV/AIDS Hotline callers can also get help with food, dental care, and other social services. Services are available in English and Spanish. No insurance is required.

Funding for the Hotline is provided through a grant from the U S Department of Health and Human Services, HIV/AIDS Bureau and the Ryan White Comprehensive AIDS Resources Emergency (CARE) Act.

Do you want more information about hiV? Call the toll-free hiV CAre hotline at 1-877-448-7020.

CAllS By CiTy pER MONTH

2011 Directory of human Services & Self help Support Groups


VoluNteer At Cir

h1N1 hotline Volunteers in the Spring

Cir hotline Volunteers July 09-June 10 Total hours contributed 3,450

Volunteers are a tremendous asset to Community Information & Referral as we meet the challenges of keeping abreast of an ever changing social service delivery system and meet the needs of Arizonans in need of health and human services. Our volunteer program has been revitalized by the efforts of our Volunteer Program Manager, Margie Coggins, who recruits, trains, and manages our volunteers unconditional commitment to the community and CIR.

Our growing volunteer program contributes greatly to our organization’s success and effectiveness. They help us expand existing programs, serve more people in need, and help stretch our resources through their engagement and the use of their skills beyond our own capabilities.

In addition to our own volunteer program, CIR contracts with the Arizona Department of Economic Security (DES) to recruit, screen, train, refer, place, monitor, and conduct a volunteer recognition program for the department. This fiscal year CIR placed a total of 158 volunteers at 43 DES offices located in Maricopa County. These volunteers contributed a total of 11,655 volunteer hours benefiting the State.

CIR will also assist individuals with disabilities who are engaged in a rehabilitation training and/or education plan to find an appropriate volunteer setting in order to gain experience, confidence, and exposure to job opportunities in their chosen volunteer field. Thank You CIR Volunteers!

Lisa AmosBarbara EvansChris HelmuthJudith LibbyMarilyn Moor

Beberly MorganLisa NeldonJobi RosenDuane ShearerBarbara Sherman

Volunteer Specialist: Volunteers will be trained and gain experience to be phone specialists in preparedness for the community’s everyday needs and especially during a major disaster, natural and/or man made.

Community Outreach Volunteer: Speak as an advocate on behalf of the organization to various interests groups. Assist with the grassroots efforts distributing posters, creating flyers, distributing literature, attending professional fairs.

Development Volunteer: Assist with miscellaneous tasks related to fundraising events.

Resource Specialist Volunteer: Resource(s) verification of agency information, contacts, programs & services

Administrative Volunteer:Basic office support and functions; data entry, copying, filing collating & Faxing.

Mortgage Foreclosure Volunteer: Assisting people in danger of having their homes repossessed.

Volunteer Positions Available

Ayako and Fred Tomooka, a sister and brother volunteer team, have contributed thousands of volunteer hours benefiting CIR since 1981! Thank you Ayako and Fred for your untiring dedication, devotion, support, and kindness over the years! You inspire all of us to stay focused, give of ourselves, help others, one person at a time, one hour at a time, one day at a time, year after year! THANK YOU so very much. There is no greater gift than your friendship and gift of time helping to make life better for others!

SAlute to AYAKo & FreD toMooKA

Timothy AllamnAlejandra AtaydeEggie BivensBob CermackArmando FaustiniDerek HuffmanDoug LaPedes Jeanne MontoyaPaul Reyes

Joe RowlesAlejandro SamanigoIris SanabriaBryan SebestaLloyd SherkCharlene ShugrueHelen SpeltsEdith TerpstraAyako Tomooka

Freddie TomookaLatoya TorresCinthya VillegasLeonard WainwrightRudy Ward

H1N1 Volunteer: Basic office support and functions; data entry, copying, filing collating & Faxing.

EITC Volunteer: Assist people with tax site locations, dates & times

Call-back Volunteer: Connect with inquiries who have given us permission to find out if they received the help they were looking for.

If interested in volunteering, call me Margie at 602-263-8445 Ext. 140

Expenditures By ProgramInfromatIon & referral ............................................................................................................... $668,563Homeless management InformatIon system ........................................................................... $485,303ContaCs sHelter HotlIne ............................................................................................................. $224,470DIreCtorIes anD outreaCH PublICatIons ..................................................................................... $76,071CommunIty VoICe maIl ..................................................................................................................... $64,695lIfelIne ................................................................................................................................................. $9,471Volunteer serVICes ......................................................................................................................... $54,187aDmInIstratIon ............................................................................................................................... $181,995

total ....................................................................................................................................... $1,764,755


Statement of Activities Fiscal Year Ending June 30, 2010*

2009-10FiNANCiAl rePort

FiSCAl YeAr

*unaudited financial report

Expenditures Payroll anD relateD exPenses ................................................................................................. $1,149,416 ProfessIonal serVICes .................................................................................................................. $196,700 traVel ................................................................................................................................................ $14,376 rent .................................................................................................................................................... $98,712 telePHone ......................................................................................................................................... $112,145 equIPment .......................................................................................................................................... $18,344 PrIntIng anD reProDuCtIon ........................................................................................................... $38,655 materIals & suPPlIes ...................................................................................................................... $21,306 aDVertIsIng/telePHone books ....................................................................................................... $16,389 otHer oPeratIng exPenses ............................................................................................................. $95,413 In-kInD exPense .................................................................................................................................. $3,300

total ........................................................................................................................................ $1,764,755

Revenue grant/ContraCt reVenue .......................................................................................................... $1,093,380 ContrIbutIons ................................................................................................................................ $366,578 funDraIsIng ....................................................................................................................................... $26,680 DIreCtory & relateD sales ............................................................................................................ $58,286 otHer InCome ...................................................................................................................................... $4,394 unrealIzeD gaIn on InVestments .................................................................................................. $19,846 In-kInD .................................................................................................................................................. $3,300agenCy CasH reserVes. .................................................................................................................. $192,292

total ...................................................................................................................................... $1,764,755

37.9%27.5%12.7%4.3%3.7%0.5%3.1%10.3%


Free informational outreach materials are provided to the public each year by Community Information & Referral. Materials were sent to agencies and directly to the public during FY 2009/2010.

Cir outreach Materials

Number Distributed:24 Hour Help Hotline brochure ...................................... 24,40024 Hour Help Hotline Wallet Cards ................................ 24,600food brochure ............................................................... 13,940 lifeline brochure ............................................................. 3,425ContaCs brochure ........................................................ 13,325ContaCs Cards ............................................................. 15,100ContaCs Posters ............................................................... 141

total ............................................................................... 94,931

To purchase a Directory or order free brochures:2200 N. Central Ave., Suite 601, Phoenix, AZ 85004Order Online www.cir.orgOrder by Phone 602.263.8845

It’s rare to have a job that gives me so much satisfaction as my Community Information & Referral’s Help Hotline Call Center Manager job does! It is even rarer to have a job that allows one to help people make meaningful improvements in their lives. My job at Community Information & Referral is just such a job!

I would like to thank every I&R Specialist who worked with us during the 2009-2010 fiscal year for understanding how important their responsibility is and for working hard to match callers to services they needed. It’s a heady responsibility to assist people in need and highly rewarding when you are able to inform, educate and direct callers to resources that often times help change their lives for the better.

Many callers took time to call me and commend the Specialist who assisted them and it was gratifying to hear first hand how they made an impact in the caller’s life. One particular poignant message was conveyed by a caller who said, “She treated me like I was a person.” This simple statement conveyed so much and was indicative of the despair and hopelessness felt by many of our callers.

I would like to thank all I&R Specialists for their hard work, compassion, for their understanding of how difficult a caller’s situation is, and for the respect shown them. You each make us better Help Hotline while helping to improve caller’s lives.

Mark Lewis ~ CIR Help Hotline Call Center Manager

Thank You

Community Connections toursCIR extends an invitation to all reading this report to go beyond it and

witness first-hand our call center operations and to meet the volunteers and staff serving our communities. Tours are conducted to share the

power and affect of CIR’s program impact on those we serve.

For a list of upcoming CIR Community Connection Tours, a schedule of upcoming tours, or to arrange a tour for

yourself or your group, please contact Laura at 602-263-8845 extension 100 or send an email to lsteigerwald@

cir.org. We will be honored to know that you are interested and care about the work we have been

entrusted to do.

To schedule an eye-opening one-hour tour of the Community

Information & Referral facilities and its programs, contact Roberto at 602-263-8845 ext. 111 or email him a [email protected], you will know

more than you didbefore, guaranteed!

Documents

AnnuAl RepoRt - 2-1-1 Arizona · that connects people to services, and offers help, and hope. Since 1964 this has been our mission. Every year we strive to deliver a high level service,