Annual Report 16-17 · Annual Report 2016-2017 8 Acts intended to cause injury, 23 Age of consent, 143 Age of criminal responsibility / doli incapax, 6 Alcohol, 15 Criminal records,

NATIONALCHILDREN’SANDYOUTHLAWCENTRE

ANNUALREPORT2016-2017

ProudsupportersofNCYLC

AnnualReport2016-20171

FormoreinformationcontactMatthewKeeleyDirectorNationalChildren’sandYouthLawCentreT:(02)93859585E:[email protected]

Connectwithusonwww.facebook.com/lawstuff.australiawww.twitter.com/Lawstuff_AusNationalChildren's&YouthLawCentre ABN73062253874CFN10092


Contents

Director’sreport................................................................................................................3

Servicesummary...............................................................................................................5Legalassistance..........................................................................................................................5Communitylegaleducationandinformation..............................................................................5

Legalassistance.................................................................................................................6Classificationbreakdown............................................................................................................7Demographicprofileofourclients..............................................................................................9

Age.................................................................................................................................................9Indigenousstatus...........................................................................................................................9Disability.........................................................................................................................................9Gender............................................................................................................................................9Regionalaccess............................................................................................................................10

Clientsurveys..................................................................................................................12Previoussurvey:July2016–April2017.....................................................................................12Newsurvey:May2017–July2017............................................................................................13

Communitylegaleducationandinformation...................................................................14Communitylegaleducationactivities.......................................................................................14Communitylegalinformationresources...................................................................................15

Lawstuffperformance..................................................................................................................15NewLawstuffpages.....................................................................................................................18

Collaborativeserviceplanningandleadership.................................................................19NGOReportontheInternationalCovenantonCivilandPoliticalRights(ICCPR)........................19Contributionto‘ChildrenandtheLawinAustralia’2ndEdition...................................................19TeachLaw......................................................................................................................................20AustralianProBonoCentre’s‘WhatWorks’Guide......................................................................20

FinancialReport..............................................................................................................21


Director’sreportTheNationalChildren’sandYouthLawCentre’s(NCYLC’s)missionistoworkforandinsupportofchildrenandyoungpeople,theirrightsandaccesstojustice.Weadvancethismissionbyprovidinglegalservicestargetedatchildrenandyoungpeople.Specifically,weprovide:

• Lawstuff:theleadingnational,plainlanguagecommunitylegalinformationwebsiteforyoungAustralians;and

• Lawmail:thefree,onlinelegaladviceserviceforyoungAustralians.

Inaddition,wesupportandadvocatesforchildrenandyoungpeople’srights,includingthrough:

• collaborationwithleadingnon-legalandlegalserviceagenciestogenerateintegratedresponsestolegalandnon-legalproblems;and

• contributionstotheevidencebase:leadingresearchanddevelopmentintheareasofyouthlawandpolicy,andchildren'shumanrights.

Inbrief,weprovidetheonlypracticalandlegalproblem-solvingserviceforallAustralianyoungpeopleunder25andtheiradvocates.YoungpeoplefindusattheirtimeofneedbysearchingabouttheirproblemsorconcernsviaGoogleandothersearchengines.Whentheydothis,aclientwillbedirectedtoourlegalinformationwebsite,Lawstuff(www.lawstuff.org.au).Here,clientswillreceiveaccurate,usefulandplainEnglishlegalinformation.Iftheywish,aclientmaythenself-selectpersonalisedinformation,advice,assistanceorreferralsatLawmail:https://www.lawmail.org.auInNovember2016,welaunchedournewLawmailICTplatformaftermanymonthsofcollaborativework.Thenewsystemhasenhancedusabilityforboththeclientandtheserviceandhasresultedinamuchsmootherprocessforsubmittingandrespondingtoclientcontacts.

Theclientcontactformisaguidedprocesswithclearandhelpfulinstructionsandopportunitiestore-directpartiesthatwecannotassisttoamoreappropriatelegalservice.Theformappearanceitselfhasalsobeenupdated.Inaddition,clientscannowuploaddocuments.Thefinaladvicethatissenttoclientsisinrichtextformatting,beingamoreviewer-friendlyformat.


Wereceivedthefollowingcommentsaboutthenewsystemfromourstaffandvolunteers:

“ThenewLawmailsystemisgreat–Ilovethetrackchangede-mailIgetthatcompareswhatIdraftedtothefinalresponse.ThisletsmeseewhereIcanimprove.Otherhelpfulfeaturesincludethefootnotingandcommentsfeatures.Theymakereviewingmucheasierasyoucanseethedrafter’slegalresearch,anditreducesthetimeittakesyoutoreviewaresponse.IfeellikethenewsystemhashelpedourCentretochurnoutmorehighqualityadvices,atamuchfasterrate.”(On-sitevolunteer,2017)

“ThenewLawmailsystemhasmadeahugedifferencetomyexperienceasacyber-volunteer.Thesystemissignificantlymoreintuitiveandreliablethanitspredecessor,whichhasallowednewvolunteerstopickitupmuchmorequicklyandhasreducedtimeineachsessionspentsolvingtechnologicalissues.ThefeedbackfeaturehasmadeabigdifferencetoallthevolunteersbecausewenowgetamuchclearerpictureofhowourdraftsarechangedbytheCentre.IknowthatIhavebenefitedgreatlyfromseeingcertainerrorshighlightedandIhopenottokeepmakingthem!Thechecklistandreferencingfeatureshavealsomadeitmucheasiertodraftandcheckworkandensurethetechnicalaspectsoftheworkareright.Allinall,Ithinkthenewsystemhasbeenahugesuccess–ithascertainlymadevolunteeringmucheasier!”(Cyber-volunteer,2017)

WewouldespeciallyliketothankICMConsultingfortheirworkwithusindevelopingournewplatformandtheCommonwealthAttorney-General’sDepartmentforfundingthedevelopment.


ServicesummaryActivity Progress1.Advices Weprovided1677legaladvicestoclients.2.Legaltasksand/orotherrepresentation

Wecompleted9legaltasksfor9clients.

3.Legalinformationandreferrals

Weprovided259informationservicesandreferralstoclients.

4.Communitylegaleducationactivities

Weundertook21communitylegaleducationactivities.

5.Communitylegalinformationresources

Wedeveloped130communitylegalinformationresources.

TheperiodhasbeenaveryproductiveonefortheCentre.LegalassistanceWereceivedoverwhelminglypositiveandgratefulfeedbackfromourclients.Inparticular,ourfeedbackdemonstrateshighlevelsofsatisfactionwithourcapacitytohelpclientsunderstandtheirlegalproblems,andassistthemtoknowwheretogethelpinthefuture.ThedataevidencesthatLawmailis,inparticular,animportantsourceofcivillawadvice.LawmailisalsoanimportantnationalsourceofadviceonareasofCommonwealthlaw,includingfamilylaw,workplacelaw,consumerlaw,andCommonwealthcriminaloffences.CommunitylegaleducationandinformationLawstuffhasgrowntobecomeanincrediblyvaluablesourceoffreelegalinformation,particularlyinareassuchassexualassault(includingageofconsentlaws),drugoffences,cyber-safety,andpolicepowers.WecontinuedtoimproveLawstuffbyconstantlyreviewingandupdatingpagesforaccuracy.WealsointegratednewfeaturesontoanumberofLawstuffpages,suchasvideosandinteractivequizzes.Lawstuff’sendofyearresultswerethestrongestever.Justover1.4millionuniquevisitorsvisitedLawstuffin2016-2017toobtaintheirplainlanguagelegalinformation,amassinganincredible2.5millionpageviews.Intheperiod,wealsocommenceddevelopmentofaNSW-basedpilotofanew,nationalcommunitylegaleducationproject,TeachLaw.


LegalassistanceFortheperiod8November2016–30June20171*:

• 189LawmailsinvolvedCommonwealthlaw;• 125Lawmailsindicatedariskofharmtotheclient;• 53Lawmailsindicatedfamilyviolence;and• 153Lawmailsaskedaboutacyber-relatedproblem.

ByFebruary2017webegangenerallytomeetanaspirationaltargetof50writtenadvicesandinformation/referralsperweek,roughlyequatingtoanextraordinary1.33writtenlegaladvicesorinformationsperservicehour.Ultimatelythetargetprovedunsustainablefromaresourcingandworkplacesafetyperspectiveandwasreducedto30to40advicesperweek,meaningthatsomeadviceseekerscannotbeassistedeachweek.

*Note:Unfortunately,wedon’thavetheabovedataforLawmailsearlierthan8November2016becauseonthatdaywetransferredLawmailtoanewITsystemwiththismoresophisticatedclassificationfunctionality.Wewillbereportingontheseindicatorsintothefuture.**Note:thisdataincludeslegaladvice,information,andreferrals.

0

50

100

150

200

250

300

YearlyTrend2010-2017**

2017

2016

2015

2014

2013

2012

2011

2010


Civil&AdministrativeLaw,1699CriminalLaw,1093

FamilyLaw,360LegalSytem&Legal

Help,10

Classifications

Wills&estates,2

Tattoos&piercings,16

Privacy,70

Property,11

Parties&events,6

Other,13

Neighbourhooddisputes,3

Motorvehicle,20Intellectualproperty,7

Injurycompensation,12

Immigrationlaw,7 Identification,

16Housing,25Healthandmedical,31

Government&humanservicesdispute,4

Gillickcompetence,34

Fines,13

Employment,109

Education,526Domesticviolenceprotectionorders,10

Discriminationandhumanrights,21

Defamation,27

Credit&debt,37

Consumer,72

Childprotection,

42Bullying,

89

Accesstoinformation,3

Socialsecurity,5

Victimsservicesandcompensation,9 Assault/battery/false

imprisonment,10

Civil&AdministrativeLaw

ClassificationbreakdownLegaladviceclassificationsmaybemorethanthetotalnumberofadvicesintheperiodbecausemanylegaladviceswegiveinvolvemultiplelegalissues.


Actsintendedtocauseinjury,23

Ageofconsent,143

Ageofcriminalresponsibility/doliincapax,6

Alcohol,15

Criminalrecords,15Childabusematerial,68

Dangerousornegligentactsendangering

persons,9

Domesticandfamilyviolence,56

Extortionandrelated

offences,26Fraud,deceptionandrelatedoffences,20

Grooming,6

Harassment&otheroffencesagainstthe

person,145

Illicitdrugoffences,57

Juvenilejusticeapproach,13

Motorvehiclepropertydamage,2

Offencesagainstgovernmentprocedures,governmentsecurityandgovernmentoperations,

2

Other,6

Policepowers,46

Prohibitedandregulated

weaponsandexplosivesoffences,6

Prohibitedonline

material,19

Propertydamage,10

Publicorderoffences,7

Sexualassaultandrelatedoffences,35

Theftandrelatedoffences,15 Trafficandvehicle

regulatoryoffences,44

Unlawfulentrywithintent/burglary,break

andenter,5

CriminalLaw

Adoption,7

Childsupport,3

Divorce,de-factoseparationsorannulment,2

Gillickcompetence,163

Forcedmarriage,3

Marriage/de-facto,4

Other,8

Parenspatriae/welfarejurisdiction,5

Parentage,6

Parentingarrangements,53

Pregnancy,3

Property,1

Relocation,2

Spousemaintenance,1

FamilyLaw


Male40.86%

Female55.01%

Unknown3.49%

Transgender0.23%

Intersexorindeterminate

0.12%

Notmaleorfemale0.29%

Gender

Demographicprofileofourclients

AgeWerespondedto1119Lawmails(advices,informationandreferrals)fromchildren18andunder,404Lawmailsfromadultswritingonbehalfofachild,and347Lawmailsfromyoungpeopleaged19-24.39peoplewereovertheageof25andwereonlygiveninformationandreferrals.IndigenousstatusWeadvised61clientswhoindicatedthattheywereAboriginal,5clientswhoindicatedtheywereTorresStraitIslander,and18clientswhoindicatedthattheywerebothAboriginalandTorresStraitIslander.DisabilityWehad23clientsthatvoluntarilydisclosedadisability.Lawmaildoesnotaskaboutdisability.GenderThefigurebelowshowsthegenderbreakdownofourclientsforthisperiod.


Lawmailclientdistributionfor2016-2017. Lawmailclientdistributionfor2015-2016.

RegionalaccessFrom1July2016to30June2017,1,936writtenlegaladvicesandinformationswereprovidedviaemail,and1legaladviceand5informationswereprovidedoverthephone.NewSouthWalescontinuestohavethehighestnumberofLawmailsfollowedbyQueensland,VictoriaandWesternAustralia.

State/Territory NumberofLawmails

AustralianCapitalTerritory 30

NewSouthWales 676

NorthernTerritory 30

Queensland 530

SouthAustralia 144

Tasmania 31

Victoria 297

WesternAustralia 186

Notstated 8

International 4

Total 1,936

Thedistributionofclientsin2016-2017remainsfairlysimilarto2015-2016withthemajorityofclientsoriginatingfrommajorcities,andparticularlycapitalcities.

Weanalysedthecentre’soutreachtoRRRclientsbyexamining250Lawmailsfrom1Aprilto1June2017.InformationonlyandadultLawmailswereremovedfromthesampleaswellasanyinquirieswhichdidnotincludeapostcode12orsuburb.

1PostcodeandstatewereextractedandthencategorisedusingtheAustralianStandardGeographicalClassificationsystem(ASGC).2Accessedvia:http://www.doctorconnect.gov.au/internet/otd/publishing.nsf/Content/locator


Classificationsare:

• Majorcities(RA1)• InnerRegional(RA2)• OuterRegional(RA3)• Remote(RA4)• VeryRemote(RA5)

Results

• LocationofLawmailinquiriesgenerallymirrorsthepopulationspreadofAustraliaacrosstheaboveclassifications(seebelowtable).

• MajorityofclientsfromNSWandQueensland• MajorityofveryremotefromQueensland(2of3)• MajorityofouterregionalfromNSW(11of19)• MajorityofremotefromWesternAustralia(2of2)

AustralianpopulationspreadcomparedwithLawmailspread RA1 RA2 RA3 RA4 RA5

AustraliaTotalPopulation

68.4% 19.7% 9.5% 1.5% 0.8%

LawmailSampleData

68% 22% 7.6% 0.8% 1.2%


Clientsurveys

InMay2017wecreatedanewsurveyforclientfeedback.Below,wehavecollatedtheresultsfromourprevioussurvey(July2016-April2017)andfromournewsurvey(May2017–July2017).Intheperiod,wereceived27responsestotheprevioussurveyand66responsestothenewsurvey.Thissurveydatadisplaysahighleveloverallofclientsatisfactionwiththeadvice,informationandreferralservicesweprovideoverLawmail.

Previoussurvey:July2016–April2017

0

5

10

15

20

25

Notuseful Useful Veryuseful

Usefulnessofourservice

0

5

10

15

20

25

30

Difficult OK Easy

Easeofcontactingus

0

5

10

15

20

25

30

Notwell Quitewell Verywell

Howwelltheclientwastreatedbyus

0

5

10

15

NotquicklyenoughQuicklyenough Veryquickly

Ourresponsivenesstotheclient'squery

0510152025

Didn'tunderstandat

all

Understood Understoodverywel

Clientscomprehensionofourresponse


0

20

40

60

Stronglyagree

Agree Disagree Stronglydisagree

Wouldyouagreeordisagreethatyouknowwheretogethelpifyouhaveanotherlegalprobleminthefuture?

0

20

40

60

Veryeasy Easy Okay

Howeasywasittocontactuswhenyouneededhelp?

0102030405060

Stronglyagree

Agree Disagree Stronglydisagree

Wouldyouagreeordisagreethatwelistenedtoyourlegalproblem?

0

20

40

60

Veryuseful Useful Okay Notuseful

Howusefulwereweinhelpingyouunderstandanddealwithyour

problem?

0

20

40

60

Yes No

Doyouhavepersonalorculturalneedsthatweneededtoconsider

whenhelpingyou?

0123456

Verywell Well

Ifyousaid'Yes'tothelastquestion,howwelldidwemeetthoseneeds?

0

20

40

60

Verylikelytorecommend

Likelytorecommend

Unlikelytorecommend

Ifyouknewsomeonewithalegalproblem,wouldyourecommendus?

Newsurvey:May2017–July2017


Communitylegaleducationandinformation

CommunitylegaleducationactivitiesWeparticipatedin21communitylegaleducationactivitiesduringtheperiod.

CommunitylegaleducationactivitiesDate Jurisdiction Activity11/08/2016 WA PresentedatNACLCNationalConferenceonNCYLC’sDigital

TransformationStrategy.11/08/2016 NSW StallatUNSWExperientialLearningInformationDay.16/08/2016 NSW HostedpresentationtostudentvolunteersbyNSWVictimsServices.22/09/2016 NSW PanellistatUniversityofSydneyOnlineHarassmentPanelorganised

byWom*n’sCollectiveoftheUniversityofSydneyStudents’RepresentativeCouncil.

28/09/2016 QLD ProvidednewLawmailtrainingtoBrisbaneCyberVolunteers.29/09/2016 NSW ProvidednewLawmailtrainingtoSydneyCyberVolunteers.30/09/2016 WA ProvidednewLawmailtrainingtoPerthCyberVolunteersvia

videoconference.30/09/2016 ACT ProvidednewLawmailtrainingtoCanberraCyberVolunteersvia

videoconference.05/10/2016 VIC ProvidednewLawmailtrainingtoMelbourneCyberVolunteers.10/11/2016 National SpoketoTripleJ’s‘Hack’programaboutforcedmarriage.21/11/2016 National PresentedforBenchTVonchildren’srights.08/12/2016 National Co-hostedAGDNGOHumanRightsForum.17/03/2017 ACT ProvidednewcybervolunteeringtrainingtoCanberraCyber

Volunteers.10/03/2017 WA ProvidednewcybervolunteeringtrainingtoPerthCyberVolunteers.20/03/2017 QLD ProvidednewcybervolunteeringtrainingtoBrisbaneCyber

Volunteersviavideoconference.20/03/2017 VIC ProvidednewcybervolunteeringtrainingtoMelbourneCyber

Volunteersviavideoconference.23/03/2017 SA PresentedattheNationalAccesstoJusticeandProBonoconference

oninnovationandtechnology.07/04/2017 NSW ProvidednewcybervolunteeringtrainingtoSydneyCyber

Volunteers.27/05/2017 NSW Providedlegaladvicetrainingtoon-sitevolunteers.30/05/2017 NSW PresentedattheAdvocateforChildrenandYoungPeople’sYoung

ThinkingSeminarSeries–ChildRightsProgramming.25/06/2017 National SpoketoTripleJ’s‘TheHookUp’programaboutageofconsent

laws.


0

20000

40000

60000

80000

100000

120000

140000

160000

180000

200000Lawstuffvisitsfor2013-2017

2013

2014

2015

2016

2017

CommunitylegalinformationresourcesLawstuffperformanceLawstuffsummaryTotalvisits 1,687,451Uniquevisitors 1,437,527Pageviews 2,596,988Newvisitors/returningvisitors 84.59%/15.41%Incomparisontothepreviousreportperiod(1July2015to30June2016):

• Therewasanincreaseof13.13%intotalvisits;• Therewasanincreaseof12.18%inuniquevisitors;• Therewasanincreaseof8.34%inpageviews.

TherehasbeenadramaticincreaseinthenumberofLawstuffvisitsinthepastfouryears,reflectingitsenduringvalueasasourceofinformationaboutthelawforchildrenandyoungpeoplenationally.TherewereovertwotimesasmanyvisitstoLawstuffin2016comparedto2013.


SearchenginescontinuetobetheprimarymethodofaccessingLawstuff.ThisreflectstheneedforconstantreviewofallLawstuffpagestotakeadvantageofkeysearchtermstore-directbrowserstoLawstuff.

AccesstoLawstuffaccordingtostateindicatesthatNSWreceivesthemostvisitors,followedbyQueenslandandVictoria,asindicatedbythethermalheatmap.


LawstuffbytopicsApproximately61%ofpageviewswereconcentratedinthetoptenmostpopulartopicareas:● Sex(348,298pageviewsacrosssexting,ageofconsent,sexualassaultandsexual

harassmentandpregnancy)● Privacyanddefamation(222,232pageviewsacrossprivacy,defamationandphotos

andvideosonyourphone)● School(204,309pageviewsacrossbullying,leavingschool,searchesand

confiscations,suspensionsandexpulsions,discrimination,disciplineandpunishmentandschoolrules)

● Drugs(159,515pageviews)● Cars(147,657viewsacrosslicensing,fakeIDs,insurance,buyingacar,roadrules,

propertydamageandtravelandconcessioncards)● Cyberlaw(120,763pageviewsacrossourpagesoncyber-bullyingandcyber-safety)● Employment(104,569pageviewsacrossstartingwork,typesofwork,gettingfired,

tradeunions,payissues,apprenticeships,discrimination,leaveentitlementsandworkingconditions)

● Police(98,704pageviewsacrosspolice,transitofficersandsecurityguards,complaintsaboutpoliceandsnifferdogs)

● Alcohol(93,395pageviews)● Tattoosandpiercings(84,535pageviews)


NewLawstuffpagesOvertheperiod,wereviewedandupdatedanumberofLawstuffpages.Manyofthepageswerere-writtenwiththegenerousassistanceoflawfirmsKing&WoodMallesonsandHall&Wilcox.SupportwasalsoprovidedbytheFairWorkOmbudsman.BelowisalistoftheLawstuffpagesupdatedovertheperiod.UpdatedLawstuffCategoriesandPagesTopic Commonwealth/

AllStatesIndividualState/Territorypages

Dateupdated

BirthCertificates Qld December2016SecurityGuards Allstates(x8) January2017Alcohol Allstates(x8) January2017Medical Allstates(x8) January2017Discrimination Allstates(x8) January2017RestrainingOrders Allstates(x8) January2017SuingandBeingSued Allstates(x8) January2017TransitOfficers Allstates(x8) January2017Privacy Allstates(x8) January2017Renting Allstates(x8) January2017Shopping–YourConsumerRights Allstates(x8) January2017Shopping–OnlineShopping Allstates(x8) January2017Shopping–PaymentMethodsandFinePrint

Allstates(x8) January2017

Shopping–Scams Allstates(x8) January2017Defamation Allstates(x8) January2017Employment–WhatAgeCanIStartWork?

Allstates(x8) March2017

Employment–WhatDifferentTypesofWorkCanIDo?

X March2017

Employment–WorkingConditions X March2017Employment–PayIssues X March2017Employment–Discrimination,Violence,HarassmentandBullying

X March2017

Employment–LeaveEntitlements X March2017Employment–TradeUnions X March2017Employment–GettingFired X March2017Apprenticeships X March2017Sex Qld April2017Total 25topics;130pages


Collaborativeserviceplanningandleadership

NGOReportontheInternationalCovenantonCivilandPoliticalRights(ICCPR)Wepreparedthe“Children’sRights”sectionoftheNGOReportforthe6thperiodicreportoftheICCPR.

The purpose of this report was to assess the implementation of the ICCPR in Australia(whichwasimplementedinAustraliaon13August1980).

Inundertakingthisreport,thefollowingissueswereaddressed:

● TheTreatmentofChildreninImmigrationDetention● TheTreatmentofChildrenintheJuvenileJusticeSystem● HomelessChildren● FreedomofMovement● BirthRegistration

Wemade10recommendationstobeincludedinthereportwithreferencetoArticles7,9,10,12,14,17and24.

Contributionto‘ChildrenandtheLawinAustralia’2ndEditionWecontributedtothewritingofChildrenandtheLawinAustralia2ndEdition,editedbyLisaYoung,MaryAnneKennyandGeoffreyMonahanbydevelopingseveralcasescenariosoncommonlegalissuesfacedbychildren.ThescenarioswerebasedoncommonLawmailqueriesreceived,andtheadviceprovided.ThepurposeofthesescenarioswastodemonstratehowthelawworksinpracticeinadvisingchildrenandyoungpeoplethroughoutAustralia.


TeachLawWecommenceddevelopmentofanewcommunitylegaleducationproject,TeachLaw.TeachLawwillbeanational,onlineplatformtoassistteachersineducatingchildrenandyoungpeopleaboutthelaw.ThroughTeachLaw,wehopetoenhanceyoungpeople’slegalliteracyandunderstandingoftheirlegalrightsandresponsibilitiesandtoplaceparticularemphasisonensuringthatdisadvantagedstudents,andstudentsinrural,regionalandremotelocationsareabletobenefitfromahigh-quality,legallyaccurateeducationalresource.WewouldliketothankSlaterandGordonfortheirgrantof$10,000tobeusedin2017-2018tobuildaprototypefortheNSWpilotofTeachLaw.

AustralianProBonoCentre’s‘WhatWorks’GuideOuronlineservicemodelwashighlightedin“ProBonoPartnershipsandModels-APracticalGuidetoWhatWorks”,publishedbytheAustralianProBonoCentreinOctober2016.Thisisdesignedasaguideforprovidersofprobonolegalassistance.LawmailandLawstuffwereincludedinchapter26,‘Technology-BasedServices:Telephone,VideoConferencing,OnlineandMobileTechnology,’ as case studiesofeffective technology-based services in theprobonosector.

Youcanaccessthepublicationonlineathttp://www.probonocentre.org.au/whatworks/


FinancialReport






advocacy • education • information

Documents

Annual Report 16-17 · Annual Report 2016-2017 8 Acts intended to cause injury, 23 Age of consent, 143 Age of criminal responsibility / doli incapax, 6 Alcohol, 15 Criminal records,