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Annex 1 – WFP ICT Standard Reference Model
The ICT Standard Reference Model defines the taxonomy and organization of services provided by ICT to WFP. Not all services and functions are present or used in an emergency context.
STANDARD LIFECYCLE STATUS
The status classification for any components is as follows:
Status Meaning/Definition None (0) No standard exists for component. Standards may
be under research or pilot, or may not have been dealt with in WFP previously. Such components need to undergo a standard acceptance process (to be defined). No such components may be deployed in any WFP sites.
Proposed (1) Standard has been proposed and is undergoing acceptance procedure. Such components may be deployed only under trial or pilot conditions needed to complete the acceptance process.
Current (2) Standard has been is current and is recommended for usage.
Retired (9) Standard was previously current but is now no longer valid. Steps should be taken to migrate the component affected by retired standards to current.
Rejected (8) Component was proposed for standards acceptance but has been rejected, with documented reasons.
2
3
THE ICT STANDARD REFERENCE MODEL
WFP ICT Standard Reference Model v0.7
ID Service Area Category Item StandardStatus(0-None1-Proposed2-Current9-Retired)
Manuf orSupplier
Make/Model Version Spec Type LicenseIssues
EmergencyUsage
PersonalKit forICT Staff
PersonalKit fornon-ICTStaff
Officekit
HQUsage
HQItemsStandards(0-Established 1-Proposed)
Procurement Plan
1 User Front-end ICT services separated as a distinct, stand-alone components directly related to basic operating environment
1.1 Platform
1.1.1.a Desktop 2 Specificationto be written;Brand to bespecified
TBI Generic X X X 0 LTA(IBM)
1.1.2.a Laptop 2 Specificationto be written;Brand to bespecified
TBI Generic X X X X X 0 LTA(IBM)
4
1.1.3.a Subnotebook 0 TBI TBI
1.1.4.a PDA 0 TBI TBI
1.2 Software
1.2.1.a Wordprocessing
2 Microsoft Word 10.x(OfficeXP)
Specific X X X X X 0 Microsoft
Agreement
1.2.2.a Spreadsheet 2 Microsoft Excel 10.x(OfficeXP)
Specific X X X X X 0 Microsoft
Agreement
1.2.3.a Presentation 2 Microsoft Powerpoint 10.x(OfficeXP)
Specific X X X X X 0 Microsoft
Agreement
1.2.4.a Browser 2 Microsoft InternetExplorer
7.x Specific X X X X X 0 Microsoft
Agreement
1.2.5.a Diagramediting
2 Microsoft Visio 11.x(2003)
Specific X X X X X 0 Microsoft
Agreement
1.2.6.a Personalagenda/calendaring
2 IBM/Lotus Notes 7.0.2 Specific X X X X X 0 NotesAgreement
5
1.2.7.a To-do list 2 IBM/Lotus Notes 7.0.2 Specific X X X X X 0 NotesAgreement
1.2.8.a Out of officeattendant
2 IBM/Lotus Notes 7.0.2 Specific X X X X X 0 NotesAgreement
1.2.9.a Personaldatabase
2 Microsoft Access 10.x(OfficeXP)
Specific X X X X X 0 Microsoft
Agreement
1.2.10.a Filecompression
2 Microsoft Windows XPzip utility
n/a Specific X X X X X 0 Microsoft
Agreement
1.2.12.a Documentexchange andviewer
2 Adobe Reader 7.x Specific X X X X X 0 Adobe
Agreement
1.2.13.a Calculator 2 Microsoft Windows XPcalculator
5.1 Specific X X X X X 0 Microsoft
Agreement
1.2.14.a CD/DVDwritingapplication
1 Nero Nero - CloneCD
TBI Specific X X X X X 0 LocalRapresentat
ive
6
1.2.15.a Image editing 0 e.g.Photoshop
TBI X X X X X 0 LocalRapresentat
ive
1.2.16.a Media player 2 Microsoft MS WindowsMedia Player
11.x Specific X X X X X 0 Microsoft
Agreement
1.2.17.a Personalpublishing
0 e.g. MSPublisher
TBI TBI
1.2.18.a Personal webauthoring
2 Microsoft Frontpage 10.x(OfficeXP)
Specific X X X 0 Microsoft
Agreement
1.2.19.a Desktop GIS 1 ESRI ArcGISDesktop
TBI Specific X X X 0 LocalRapresentat
ive
1.2.20.a Desktopsearch
0 Microsoft Windows XPSearch utility
TBI Specific 0 Microsoft
Agreement
1.2.20.a Personalbackupsoftware
1 Microsoft Windows XPBackup Utility
TBI Specific X X X X X 0 Microsoft
Agreement
7
1.2.21.a Data querytool
0 SAP BusinessExplorer
Specific X 1 Sapagreement
1.2.22.a Desktop fileantivirus
2 McAfee VirusScanEnterprise
8.0i Specific X X X X X 0 LocalRapresentat
ive
1.2.23.a Desktop anti-spyware
0 e.g. McAfeeAntispywareEnterprise
TBI LocalRapresentat
ive
1.2.24.a Desktop mailantivirus
0 TBI TBI
1.2.25.a Desktopfirewall
2 Microsoft Windows XPFirewall
SP2 Specific X X X X X 0 Microsoft
Agreement
1.2.26.a Desktop dataencryptionsystem
0 e.g. PGP orMcAfee E-business client
TBI TBI
8
1.2.27.a Desktop hostintrusiondetectionsystem
0 e.g. Windowsfirewall
TBI TBI
1.3 Storage
1.3.1.a External/internal CD/DVDwriter
0 TBI TBI X X X X X 0 IBMAgreement
1.3.3.a Portable harddisk
0 TBI TBI X X X X X 0 IBMAgreement
1.3.5.a USB memorystick
0 e.g. SanDiskCruzer Mini1GB USBFlashdrive
TBI X X X X X 0 IBMAgreement
1.3.6.a Diskette 9 Obsolete Specific
1.3.7.a Personalbackup device
1 IOMega Zipand JazzDrives
Specific TBI
9
1.4 Peripherals
1.4.1.a Personalprinter
2 HP GenericLaserjet
Generic X X X X X 0 LTA
1.4.2.a Personalscanner
0 TBI X X X 0 LTA
1.4.3.a Fax machine 0 TBI X X X 0 Localrapresentat
ive
1.4.4.a Digital camera 1 Canon Generic X X X X 0 Localrapresentat
ive
1.4.5.a Personalprojector
0 TBI X X 0 Localrapresentat
ive
1.4.6.a Digital voicerecorder
0 TBI TBI TBI
1.5 Accounts
1.5.1.a Lotus Notesaccount
2 WFP Specific X X X X X 0 Notesagreement
10
WINGS 2account
2 WFP Specific X X X X X 0 Wings
agreement
2 Infrastructure ICT services run as a back-end or shared services. These may have front-end components.
2.1 Server platform
2.1.1.a Entry levelserver
1 Specificationto be written;Brand to bespecified
Generic X X X 1 LTA(IBM)
2.1.2.a Midrangeserver
1 Specificationto be written;Brand to bespecified
Generic X X X 1 LTA(IBM)
11
2.1.3.a High-endserver
1 Specificationto be written;Brand to bespecified
Generic X X X 1 LTA(IBM)
2.1.4.a Servermanagementsystem
0 TBI X X 1 TBI
2.2 Storage
2.2.1.a Storage areanetwork (SAN)
0 e.g. EMC2 CX600
TBI X 0 TBI
2.2.2.a Networkattachedstorage (NAS)
0 e.g. EMC2SELER
TBI X 0 TBI
2.2.3.a Wide Area FileSystem
0 e.g. Cisco TBI X 0 TBI
12
2.2.4.a ContinuousBackupSystem
0 e.g. Availl,Signiant
TBI X 0 TBI
2.2.5.a Diskexpansionsystem
1 e.g. Dell orIBM
Specific X X X 0 IBMAgreement
2.2.6.a Tape backupsystem
1 Magstar TBI Specific X X X 1 Localagreement
2.2.6.b Tape backupsystem
1 Quantum ML 1500 Specific X X X 1 Localagreement
2.2.6.c Tape backupsystem
1 Storage TEK STKL 180 Specific X X X 1 Localagreement
2.2.7.a Tape media 0 e.g. LTO2 -LTO3
TBI X X X 1 TBI
2.2.8.a Storagesystemsmanagementsoftware
0 e.g.Brightworks orArcserve
Specific TBI
13
2.3 OS and SystemSoftware
2.3.1.a Networkoperatingsystem
2 Microsoft Windows 2003Server
2003 Specific SpecifyCALlicenseconditions
X X X X 0 Microsoft
agreement
2.3.2.a Serveroperatingsystem
2 Microsoft Windows 2003Server
2003 Specific X X X X 0 Microsoft
agreement
2.3.3.a Desktopoperatingsystem
2 Microsoft Windows XPProfessional
SP2 Specific X X X X 0 Microsoft
agreement
2.3.4.a Laptopoperatingsystem
2 Microsoft Windows XPProfessional
SP2 Specific X X X X 0 Microsoft
agreement
2.3.5.a Subnotebookoperatingsystem
0 TBI TBI
2.3.6.a PDA operatingsystem
0 TBI TBI
14
2.3.7.a Server fileantivirus
2 McAfee VirusScanEnterprise
8.0i Specific X X X X 1 Localrapresentat
ive
2.3.8.a Server anti-spyware
0 TBI TBI TBI
2.3.9.a Server mailantivirus
2 TrendMicro ScanMail forLotus Domino
3.0 Specific X X X X 1 Notesagreement
2.3.10.a Server dataencryptionsystem
0 TBI TBI TBI
2.3.11.a Server firewall 0 Microsoft Windows ISA TBI Specific X X X X 0 LTA
2.3.12.a Host intrusiondetectionsystem
0 e.g. Tripwire TBI TBI TBI
2.4 Basic officeservices
15
2.4.1.a File 2 Microsoft Windows 2003File service
Specific X X X 0 Microsoft
Agreement
2.4.2.a DHCP 2 Microsoft Windows 2003DHCP service
TBI Specific X X X 0 Microsoft
Agreement
2.4.3.a DNS 2 Microsoft Windows 2003DNS service
TBI Specific X X X 0 Microsoft
Agreement
2.4.4.a Time 2 Microsoft Windows 2003Time service
TBI Specific X X X 0 Microsoft
Agreement
2.4.5.a Proxy 2 Microsoft Windows 2003ISA Server
TBI Specific X X X 0 Microsoft
Agreement
2.4.6.a Identity anddirectoryservice
2 Microsoft Windows 2003ActiveDirectory
TBI Specific X X X 0 Microsoft
Agreement
16
2.4.6.b Identity anddirectoryservice
9 Novell NDS Specific
2.4.7.a Portal server 0 TBI TBI
2.4.8.a Web 2 Microsoft InternetInformationServices (IIS)
6.0 Specific X X X 0 Microsoft
Agreement
2.4.8.b Web 2 OSS Apache TBI Specific TBI
2.4.9.a Clustering 0 Microsoft MicrosoftCluster
TBI Specific Microsoft
Agreement
2.4.10.a Terminal 2 Citrix Metaframe XP TBI Specific GESCA
Techonlogi
esAgreement
2.4.11.a File transfer 0 e.g. EMC2OnDemand
TBI TBI
17
2.5 Voice and VideoCommunications
2.5.1.a Mobile cellularcarrier
0 Specification/carrier featuredoc to bewritten
TBI X X X X 0 Localrapresentat
ive
2.5.2.a Mobile cellularhandset
0 e.g. Nokia6xxx
TBI X X X X X 0 Localrapresentat
ive
2.5.3.a Mobile satelliteprovider
1 Thuraya Specifyservice/contract type
Specific X X X Thuraya
2.5.4.b Mobile satelliteprovider
1 Inmarsat Specifyservice/contract type
Specific X X X Inmarsat
18
2.5.5.a Mobile satelliteterminal
1 Thuraya TBI Specific X X X X Thuraya
2.5.6.b Mobile satelliteterminal
9 Nera Mini-M Specific X X X X
2.5.7.a PSTN providerspecification
1 Vodafone orsimilar
Specificationdoc to bewritten
Generic X X X X 0 Localrapresentat
ive
2.5.8.a Desktopphone handset
2 Ericsson DIALOG 2601- 2631 - 2661 -2662 - 3210 -3212 - 3213 -4222 - 4223
Specific X X X 0 Ericsson
19
2.5.9.a PBX system 2 Ericsson BP 125 - BP150 - BP 250 -MD 210;Includemodulespecifications
Specific X X X 0 Ericsson
2.5.10.a PBX cabling 1 Cablingspecificationsto be written
Generic X X X 0 TBI
2.5.11.a PBX voicemailsystem
2 Ericsson One Box TBI Specific X X X 0 Ericsson
2.5.12.a PBX systemsmanagement
2 Ericsson S.A.M. ServiceAssistantManagement
TBI Specific X X X 0 Ericsson
20
2.5.13.a SIP gateway 1 e.g. Checkwith PeterMusoko
TBI TBI TBI
2.5.14.a Audio / Videoconferencebridge
2 Polycom MGC 50 Specific X X X 0 Polycom
Agreement
2.5.15.a Audioconferenceterminal
2 Polycom Sound Station(specifymodel)
Specific X X X 0 Polycom
Agreement
2.5.16.a Videoconferenceterminal
2 Polycom View Station(specifymodel)
Specific X X X 0 Polycom
Agreement
2.5.17.a Officeprojector
0 e.g. HPsomething
TBI X X 1 TBI
2.6 Messaging
2.6.1.a E-mail server 2 IBM/Lotus Notes 7.0.2 Specific X X X 0 LTA
21
2.6.2.b E-mail server 2 UUPlus DFMS II TBI Specific X X UUPlus
agereemen
t
2.6.3.a E-mail client 2 IBM/Lotus Notes 7.0.2 Specific X X X X X 0 Notesagreement
2.6.4.a Instantmessaging
2 Microsoft MSNMessenger
TBI Specific X X X X X 1 TBI
2.7 Networktransport
2.7.1.a Protocol 2 IETF IP 4 Specific X 1 TBI
2.7.2.a Routingprotocol
2 IETF OSPF TBI Specific X 1 TBI
2.7.3.a Networkmanagementprotocol
2 IETF SNMP 2 Specific X 1 TBI
2.7.4.b Networkmanagementprotocol
2 IETF RMON 2 Specific X 1 TBI
22
2.8 Wide AreaNetworking
2.8.1.b Remoteaccessprovider(dialup)
2 IPASS Ipass Dialupservice(specify whichspecificproduct and/orcontract)
Specific X X IPASS
2.8.2.b Remoteaccessdialer/connection manager
2 IPASS TBI TBI Specific X X X X IPASS
2.8.3.a Remoteaccess system
2 Microsoft Windows 2003RAS
Specific X X X 0 Microsoft
agreement
2.8.4.a VSAT system 2 FOODSAT FOODSAT Specific X X X 0 LTA
23
2.8.5.a ISP providerspecification
0 Specificationdoc to bewritten
Generic X X X 1 Localrapresentat
ive
2.8.6.a Edge router 2 Cisco Cisco 1760 Specific X X X 0 LTA
2.8.7.a Core router 2 Cisco Cisco 7200 Specific X X X 0 LTA
2.8.8.a WANcompressionedge system
2 Juniper WX15 Specific X X X 0 AT&T
2.8.9.a WANcompressioncore system
2 Juniper WX100 Specific X X X 0 AT&T
2.8.10.a Trafficoptimization/shaping system
0 e.g. PacketeerPacketshaper(model?)
TBI TBI
24
2.8.11a Externalmodem
1 US Robotics 5686E A 56KV.92 ExternalFaxmodem
Specific X X X X 1 LocalRapresentat
ive
2.9 Local AreaNetworking
2.9.1.a Workgroupswitch -managed
2 Cisco Catalyst 2950 Specific X X X X 0 LTA
2.9.2.a Workgroupswitch -unmanaged
0 e.g. 3COM orDLINK
Specific LocalRapresentat
ive
2.9.3.a Backbone/coreswitch
2 Cisco Catalyst 6509 Specific X X X 0 LTA
2.9.4.a LANarchitecturespecification
0 Specificationdoc to bewritten
TBI X X X X TBI
25
2.9.5.a LAN cabling 0 UTP + FOspec doc to bewritten
TBI X X X X TBI
2.9.6.a Wirelessaccess point
1 Cisco Aironet 1200AP
Specific X X X X 0 LTA(ITALTEL)
LTA(ANIXTER)
2.9.7.a Wirelessinterface -USB type
1 Cisco Linksys ClientUSB
Specific X X X X X 0 LTA(ITALTEL)
LTA(ANIXTER)
2.9.8.a Wirelessinterface -cardbus type
1 Cisco Cardbus802.11 a/b/g
Specific X X X X X 0 LTA(ITALTEL)
LTA(ANIXTER)
2.9.9.a WLANarchitecturespecification
0 Specificationdoc to bewritten
Generic X X X X 1 TBI
2.10 Personal AreaNetwork
2.10.1.a Bluetooth 0 IEEE 802.15.1Bluetooth
2.0 TBI X X X X X 1 TBI
26
2.10.2.a Infra-red 0 TBI IrDA TBI X X X X X 1 TBI
2.10.3.a WIFI 9 Not supported Specific
2.11 Network security
2.11.1.a Networkfirewall
2 Cisco PIX 515E Specific X X X 0 LTA
2.11.1.b Networkfirewall
2 Nokia Nokia/Checkpoint TBI
TBI Specific X X 1 TBI
2.11.2.a Networkintrusiondetectionsystem
0 TBI TBI TBI
2.11.3.a VPN system 1 Cisco VPNConcentrator6000
Specific X X 0 LTA
2.11.3.b VPN system 1 Cisco PIX 515E Specific X X X 0 LTA
2.11.4.a VPN client 0 TBI TBI
2.11.5.a Anti-spamsystem
2 CipherTrust Iron MailEnterprise
TBI Specific X X X 1 TBI
27
2.11.6.a Internetfiltering andweb securitysystem
2 TBI TBI TBI Specific X X 0 Teleconsys
2.11.6.b Internetfiltering andweb securitysystem
2 e.g. TBI for amoreinexpensivefield system
TBI Specific X X X 1 TBI
2.11.7.a SSL VPNSystem
2 Aventail Aventail(model TBI)
TBI Specific X X X 0 Alphasistemi
2.12 RadioNetworking
2.12.1.a HF base 2 Codan Codan NGTSRX
Specific X X LTA
2.12.2.a HF handset 2 Codan Portable/Manpack, Codan2110
Specific X X X X LTA
28
2.12.3.a HF mobile 2 Codan Codan NGTSRX
Specific X X LTA
2.12.4.a UHF/VHFbase
2 Motorola GM360 baseVHF/UHFradio, with keypad
Specific X X LTA
2.12.5.a UHF/VHFhandset
2 Motorola GP380handheldUHF/VHFradio with fullkeypad, 2 highcap batteries,highbandantenna
Specific X X X X LTA
2.12.6.a UHF/VHFMobile
2 Motorola GM360 mobileUHF/VHFradio
Specific X X LTA
29
2.12.7.a UHF/VHFRepeater
2 Motorola GR500UHF/VHFRepeater
Specific X X LTA
2.12.8.a UHF/VHF linkkits
2 Motorola GM360UHF/VHF Linkradio
Specific X X LTA
2.12.9.a UHF/VHFMobile andhandheldprogrammingkit
2 Motorola GP380/GM360programmingkit + SW
Specific X X X LTA
2.12.10.a Multi-coupling 2 Polar Coupling kit for3 rptrs or more
Specific X X X X LTA
2.13 Peripherals
2.13.1.a Print server 0 Microsoft Windows 2003Server
Specific X X 0 Microsoft
Agreement
30
2.13.2.a Networkprinter - blackand white
2 Hewlett Packard HP LaserJet4250n -4250dtn
Specific X X X 0 LTA
2.13.3.a Networkprinter -colored
2 Hewlett Packard HP ColorLaserJet3600n - 3800n- 3800dn -4700n -4700dn -5550n
Specific X X X 0 LTA
2.13.4.a Plotter 2 Hewlett Packard HP DJ4000series
Specific X X X 1 Localrapresentat
ive
2.13.5.a Networkscanner
0 TBI X X X 0 LTA
2.13.6.a Network faxmachine
0 TBI X X 1 Localrapresentat
ive
31
2.13.7.a Digital Sender 2 Hewlett Packard HP 9100c Specific X X 1 Localrapresentat
ive
2.13.8.a Multifunctiondevice
0 e.g. HP,Xerox, Brandto be specified
Generic X X 1 TBI
2.14 Globalpositioning
2.14.1.a Handheld GPSreceiver
0 e.g. Garmin,eTrex Summit
TBI X X X X Localrapresentat
ive
2.14.2.a Vehicle GPSreceiver
0 e.g. Garmin,eTrex Summit
TBI X X Localrapresentat
ive
2.15 Power
2.15.1.a Powergenerator
9 DEUTZ Specific X X
2.15.1.b Powergenerator
9 HONDA Specific X X
32
2.15.1.c Powergenerator
9 LOMBARDINI Specific X X
2.15.1.d Powergenerator
9 VOLVO Specific X X
2.15.2.a Powergenerator-Medium/Large
1 FG Wilson TBI Specific X X LTAWILSON
2.15.3.a Powergenerator-Small
1 Europower Specific X X TBI
2.15.4.a UPS 9 Emerson/Liebert Specific X X
2.15.4.b UPS 9 Victron Specific X X
2.15.4.c UPS 9 Merlin Guerin Specific X X
2.15.5.a UPS -(Desktop)1kva
1 MGE Pulsarextreme
Specific X X X 0 LTASANTPOORT
LTAWILSON
2.15.6.a UPS - (server)3 kva
1 MGE Pulsarextreme
Specific X X X 0 LTASANTPOORT
LTAWILSON
33
2.15.7.a UPS - (serverrack) 6kva
1 MGE Pulsarextreme
Specific X X X 0 LTASANTPOORT
LTAWILSON
2.15.8.a UPS - (central)load specific
1 MGE TBI Specific X X X 0 LTASANTPOORT
LTAWILSON
2.15.9.a Powerstabilizer -small 1 kva
1 Sollatek TBI Specific X X X 0 LTASANTPOORT
LTAWILSON
2.15.10.a Powerstabilizer -load specific
1 Sollatek TBI Specific X X X 0 LTASANTPOORT
LTAWILSON
2.15.11.a Solar panels 1 Naps TBI Specific X X LTA
2.15.13.a Grounding kits 1 Electromec Ekit Specific X X X 0 LTASANTPOORT
LTAWILSON
2.15.14.a Inverter - small1200va
1 Vectron TBI Specific X X LTASANTPOORT
LTAWILSON
34
2.15.15.a Inverter - loadspecific
1 Vectron TBI Specific X X LTASANTPOORT
LTAWILSON
2.16 HVAC
2.16.1.a ICT roomairconditioningspecification
1 Specificationto be written;Includes sizingrecommendations
Generic X X X 1 TBI
2.17 Facility
2.17.1.a ICT roomfacilityspecification
0 TBI TBI X X X 1 TBI
2.17.2.a Radio roomfacilityspecification
0 TBI TBI X X X 1 TBI
35
2.17.3.a Office facilityspecification
0 TBI TBI X X X 1 TBI
2.17.4.a Fire detectionand preventionsystem
0 e.g. Inergen,etc.specification
Specification X X 1 TBI
2.17.5.a Temperaturesensor system
0 TBI Specification X X 1 TBI
2.18 Rackinfrastructure
2.18.1.a Free-standingrack enclosure
1 e.g. Dell racks(specifymodel)
Specification X X X 1 TBI
2.18.2.a Wall-mountedrack enclosure
9 Not used TBI X
36
2.18.3.a Mobile/portable rackenclosure
1 e.g DELLPortable 12UServer Rack
Specification X X X 1 TBI
2.18.4.a LAN/MDF/patch panel rackenclosure
1 e.g. 12U telcorack fromracksolutions
Specification X X 1 TBI
2.18.5.a Server/racktransport case
1 e.g. 6U/8Uservertransport casefromracksolutions
Specification X X X 1 TBI
37
2.18.6.a Cablemanagement/arm
1 e.g. cablemanagementarm from Dell,racksolutions
Specification X X X 1 TBI
2.18.7.a Rackconsole/remote control
1 e.g. Dell 1Urack console
Specification X X X 1 TBI
2.18.8.a Rack consoleswitch
1 e.g. DELL4161DS
Specification X X X 1 TBI
2.19 ICT servicemanagement &utilities
38
2.19.1.a Systemsoperationsmanagementsoftware
0 e.g. NetIQ orMicrosoftOperationsManager
TBI Microsoft
Agreement
2.19.2.a Networkavailabilitymonitoring
2 IPMonitor Ipmonitor TBI Specific X X X X 0 IPMonitor
Agreement
2.19.3.a Networkbandwidthmonitoring
2 OSS MRTG(windows)
TBI Specific X X X 0 TBI
2.19.3.a Networksystem andpatchmanagement
0 e.g.Ciscoworks
TBI LTA
39
2.19.4.a Host systemand patchmanagement
0 e.g. NetIQ orMicrosoftOperationsManager
TBI Microsoft
Agreement
2.19.5.a Host remotecontrol system
0 e.g. MicrosoftRDP
TBI Microsoft
Agreement
2.19.6.a Serviceavailabilitymonitoring
0 e.g. IPMonitor TBI X X X X 0 IPMonitor
Agreement
2.19.7.a Service eventmanagementsystem
0 e.g. NetIQ orMicrosoftOperationsManager
TBI Microsoft
Agreement
40
2.19.9.a ServiceDesk -Incident andProblemmanagementsoftware
0 e.g. Infra orcSupport
TBI X X X X 1 TBI
2.19.10.a Change,configurationand releasemanagement
0 e.g. Infra TBI TBI
2.19.11.a Service levelmanagement
0 e.g. Infra TBI TBI
2.19.12.a Configurationmanagementdatabase
0 e.g. Infra TBI TBI
41
2.19.13.a Assetmanagementdatabase
0 e.g. Infra TBI TBI
2.19.14.a Service andcall accountingsystem
1 Stella Nova TBI Specific X X X X 1 TBI
2.19.15.a PCcloning/imaging software
0 TBI Specific X X X 1 TBI
2.19.16.a IT servicecontinuityspecification
0 TBI TBI
2.19.17.a Basicdocumentationformat
0 WFP TBI TBI X X X X 1 TBI
2.19.18.a LAN sniffer 0 OSS Ethereal TBI Specific X X X X 0 LTA(ITALTEL)
LTA(ANIXTER)
42
2.19.19.a Network loadsimulationsoftware
2 TBI Bricks Specific X X X X 1 TBI
2.20 ICT support andtoolkits
2.20.1.a Network toolkit
1 TBI FITTEST Generic X X X X
2.20.2.a ElectricalToolkit
2 FISKARS AttachedDocument
Generic X X X X
2.20.3.a TelecommsToolkit
2 FISKARS AttachedDocument
Generic X X X X
2.20.4.a Vehicle Kit 2 KVM1StandardGM360 VHFmobile kit
Generic X
43
2.20.4.b Vehicle Kit 2 WFP-HF02SRXStandard NGTSR HF RadioMobile Kit,WFP-HF02package
Generic X
44