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Wednesday, 4 Feb 2009 | SGTP Conference

Government Travel Trends and Providing Solutions for the Future

Chris Kroeger, President, GetThere and Senior Vice President, Sabre Travel Network

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Agenda

• Overview of GetThere/Sabre

• Government Travel Trends

• GetThere/Sabre Solutions

• Q & A

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Customer-friendly usability

100% focused on corporate and government online travel

A Synthesis of Travel Expertise

Leading worldwide GDS

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Sabre: The World’s Leading GDS

40% global booking share

58% booking share in North America

Present in 112 countries

112

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Sabre: The World’s Leading GDS

40% global booking share

58% booking share in North America

Present in 112 countries

11240 58

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Sabre: Content Leader

• Over 430 airlines

• Over 86,000 hotel properties

• 37 rental car agencies

• 48 rail lines

• Numerous cruise lines, tour companies, and ground transportation providers

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GetThere: The Leading Online Travel Procurement Solution

• Serving:– Numerous US Government agencies – The Canadian Federal Government– 3,000 corporations globally

• Majority of the Business Travel News 100 and Fortune 200

• Operates on all major GDSs

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GetThere: Newest Platform, Most Global Deployment

• Deployed in more than 60 countries

• Processed more than 10 million trips in 2008

• 99.92% uptime in 2008

• Average customer adoption of 73%

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A Few of Our Clients

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Travel Procurement Practices

• Corporate Travel Procurement Practices extend into the government space

GovernmentTravel

Procurement Practices

Corporations

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“President Obama promises to dunk the Federal world in the deep end of the cyber pool.”

January 12, 2009, Federal Times

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The Obama Administration has created:

• The Nation's first CTO

• The TIGR Team – Technology, Innovation and Government Reform– dedicated to fostering innovation within government

"I think you're going to see a lot more experimentation across the federal government and a lot more implementation of these kinds of tools that are really commonplace on the Web right now.”

Andrew McLaughlinHead of Global Public Policy and Government Affairs for Google & TIGR Team Member

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Pioneering Partnerships

• We are partnered with pioneers in the government space

• GetThere integrated in both EDS’s and CWT/Sato’s eGov travel solutions – Thus powering 75+ government agencies– Long-standing partnership with CWT/Sato– FedTraveler.com launched with GetThere end of August last year

• We work closely with EDS and CWT/Sato, and their clients– Short-term and long-term product needs assessment and planning– Bringing the best of the corporate world into the government space

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Trends in Government Travel

• Heightened Security Requirements

• Total Travel Procurement

• Content Fragmentation & Unbundling

• Flexible Technology

• User-focused Design

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Heightened Security Requirements

• Traveler tracking – anytime / anywhere

• iJet / Sabre TSDS integration

• Enhanced Single sign-on (SAML)

• Data encryption

• Government compliant standards

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Total Travel Procurement

• Expanded travel policy and compliance

• Demand management

• Total ticket cost management

• Enhanced pre-trip approval and expense integration

• Controlling unmanaged spend

• SLAs, KPI service model

• Business intelligence

• Green: GetThere Green, carbon reporting

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Content Fragmentation & Unbundling

• Focus on efficient access

• Aggregator solutions

• Direct connections

• Supplier-led attribute shopping / ancillary fees

• GetThere dynamic messaging

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Flexible Technology

• Automation

• Standards-based web services

• SaaS

• Reliable and scalable systems

• Mobility: GetThere2Go and Sabre VirtuallyThere

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User-focused Design

• Award-winning Travelocity look & feel

• Usability testing methodology

• Social networking: GetThere Community, Cubeless

• Hotel Traveler Reviews

• Persona Portal strategy

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Persona-Based Portals

• Delivers the right experience to the right role

• Extends Business Intelligence to: – Traveler – Travel Arranger – Travel/Procurement Manager– Government Reseller/Administrator

• Expands delivery of relevant content, localized experience and meeting/collaboration options

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Travel / Procurement Manager Portal

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Government Reseller/Administrator Portal

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Easy-to-Use Interface: Government-User Air Shopping

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Easy-to-Use Interface: Government-User Air Shopping

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Easy-to-Use Interface: Government-User Air Shopping

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Easy-to-Use Interface: Government-User Air Shopping

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Easy-to-Use Interface: Government-User Air Shopping

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Easy-to-Use Interface: Government-User Hotel Shopping

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Easy-to-Use Interface: Government-User Hotel Shopping

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Easy-to-Use Interface: Government-User Car Shopping

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GetThere and Sabre

• Travel experts

• Proven track record

• Reliable, now and in the future

+

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Questions and Answers