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Helping you grow your business with scalable IT services & solutions for today’s challenges & tomorrow’s vision. © 2017 Peters & Associates, Inc. All rights reserved. Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President of Business Strategy Dr. Rachael Narel, Solution Strategist Adam Gassensmith, Manager of Client Engagement

Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

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Page 1: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

Helping you grow your business with

scalable IT services & solutionsfor today’s challenges & tomorrow’s vision.

© 2017 Peters & Associates, Inc. All rights reserved.

Anatomy of a Cyber AttackA Reality Check for Business Decision Makers including Executives, Directors, and Owners.

Bruce Ward, Vice President of Business StrategyDr. Rachael Narel, Solution StrategistAdam Gassensmith, Manager of Client Engagement

Page 2: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsAgenda

Page 3: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsChanges Keep Changing

Page 4: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsChanges Keep Changing

2005 2013

Page 5: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsBreaches Keep Breaching

www.hhs.gov/ocr/privacy/hipaa/enforcement/index.html https://ocrportal.hhs.gov/ocr/breach/breach_report.jsf

Page 6: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

“Cyber crime only happens to large companies like Chase, Target and Home Depot.”

31% - incidents of losses at organizations with <100 employees

61% - incidents of losses at organizations with <250 employeesSource: Symantec Internet Threat Report

Common Misconceptions

Page 7: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsCloud Shift only Shifts

Page 8: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsLooming Risk Offset

Above The Surface

Below The Surface

• Customer Breach Notification• Technical Investigation

• Loss of Client Relationships• Reputation / Brand• Cost of Raising Capital• Loss of Intellectual Property• Impact on Operations• Insurance Sources:2017 Reports:

Ponemon and Deloitte

Page 9: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsInformation Security Is Complex & Dynamic

DATA“A lot of moving parts”

Page 10: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsInformation Security Industry

Page 11: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsCyber Security Framework

Data Protection

Page 12: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

People

Process

Technology

NIST CSF

Page 13: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsCyber Security Framework

Data Protection1

Page 14: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsSignificant Data

Page 15: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

Helping you grow your business with

scalable IT services & solutionsfor today’s challenges & tomorrow’s vision.

© 2017 Peters & Associates, Inc. All rights reserved.

Creating a Culture of Security and Effective Training Programs

Rachael NarelSolution Strategist

Page 16: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

The security of systems is dependent on the people that use them. Effective institutional assessment of risks and implementation of secure practices rely on a shared understanding of the threats and challenges facing the institutions….

Lohrmann, 2014

Page 17: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

• Time and budget for training

• Say one thing and do another

• Lack of buy-in

• Not organizationally mandated

• “I’m not a target” mindset

• History of failed programs

• Lack of communication or purpose

• Change is hard….

Some Challenges….

Page 18: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsOrganizational Culture

Edgar Schein

Page 19: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

• The leadership team needs to support and promote a security culture– Does the strategy support the realization of the goals? (do people

know the strategy?)

– Is the right structure in place?

– Do key business processes support the strategy?

– Are the outcomes and behaviors that are rewarded and recognized support the strategy?

– Does the current talent of the organization support the strategy?

It starts at the top…

Page 20: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

• Security belongs to everyone

• Overall awareness

• Rewards and recognition for those who do the right thing

• Creation of a security community

• Fun and engaging

• Continual learning and improvement

• Communication

Key Elements of a Security Culture

Page 21: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsEngage the entire system

Page 22: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

• Security training ≠ cyber awareness program

• Ongoing, continuous, communication, reinforcement

• Go beyond compliance and ‘check the box’ mindset

• Keep it simple!

Cyber Security Awareness PROGRAM

Page 23: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

• Just one piece of the program

• Not a point in time event

• Relevant to the audience and consistent with the values and goals of the organization

• Influence behavior changes that deliver measureable results

Training IS important!

Page 24: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsUse a variety of approaches

Page 25: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsMeasure and share results

Page 26: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

• Is there a security policy that is enforced across the entire organization?

• Do employees know the policy?

• What are the practices and technologies in place that can detect a breach?

• Do employees know what to do if they detect a security violation?

Simple Assessment

Page 27: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

Sugar Rush: How to select an IT Managed Services and Cybersecurity Partner in a Crowded Marketplace

Adam Gassensmith – Manager of Client Engagement

This Photo by Unknown Author is licensed under CC BY-ND

Page 28: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

Happy (belated) Halloween!

This Photo by Unknown Author is licensed under CC BY-NC

This Photo by Unknown Author is licensed under CC BY-NC-ND

This Photo by Unknown Author is licensed under CC BY

Page 29: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

Partnering for Security

Average Salary of an IT Security Specialist

$120,000/year

Average Direct Cost of a Cyberattack on a Small Business

$9,000

The Cost of the Slow Burn

???

Page 30: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

Choosing your Candy

Beware of Dum Dums

Avoid Kit Kat’s Rigidity

Peanut Butter and Chocolate

– Better Together

Page 31: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

Are you Asking the Right Questions?

• Who is your ideal customer?

• What do you see as the greatest security threat to our business?

• How can you uniquely support our business?

Table Stakes• Security Expertise• Certification

This Photo by Unknown Author is licensed under CC BY-NC

Page 32: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

IACCE Participant Entitlements Greater Chicago Area

Lunch and Learn - on-site

Security Review in a Day - on-site

Non-Profit Pricing

Page 33: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsChamber Engagement 2016 …2017

Page 35: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

Successful Community Everyone Wins With The Right Cybersecurity Mix

Page 36: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

Peters IL Chamber Program

•Connect•Engage•Measure•Evaluate

Page 37: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

• Participated in 100 + Events Made 2000+ New Connections

• Chamber Cyber Security - 3 events and over 500 Participants

• 160 Cyber Community Businesses Educational Activities

• Results:• Improved Awareness Inquiries For Education lots more to do…..

Peters Community Programs 2017

Page 38: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutions

Contact Tim O’Hara [email protected] to:

Set up your Community Awareness Program (CAP)

Learn About Microsoft Non-Profit Program

Chat about Risk

What Next – Chamber Challenge

Page 39: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2017 Peters & Associates, Inc. All rights reserved.

IT SecuritySolutionsKnowledge is Power

www.peters.com/blog

www.peters.com/event

Page 40: Anatomy of a Cyber Attack - IACCE€¦ · Anatomy of a Cyber Attack A Reality Check for Business Decision Makers including Executives, Directors, and Owners. Bruce Ward, Vice President

© 2015 Peters & Associates, Inc. All rights reserved.© 2016 Peters & Associates, Inc. All rights reserved.