Analysis Planand Procedure

Why do we need to analyze?

Descriptive Results

Index Scores• Service Net

Scores• Service Area Net

Scores• Overall Index

Score

Adjectival Ratings

Recommendations

• To transform data into information that the audiences can identify with

• To generate insights that the audience can use to formulate recommendations or actions

What we should know first?

Descriptive Results versus

Index Scores

CSIS Analysis

Descriptive Result

Index Score

• Frequency/Count, Percentage

• It describes the sample only based on the number of responses

• How many said they were definitely satisfied?

• Net Scores, composite or combination of scores

• It summarizes data to provide more information

• There is deliberate identification of items.

• What is their level of satisfaction on health services?

Descriptive Results

Item

AwareTotal

Number of Responses

PercentageYes No

Vaccination for infants/children 75 75 150 50.00%

Pre-natal/post-natal/child birth services 45 105150 30.00%

Free General Consultations/Access to secondary and/or tertiary health Care 104 46

150 69.33%

Free Basic Medicine or Low-Cost Medicine Program 67 83

150 44.67%

Prevention and management of Communicable and Non-Communicable Diseases

94 56150 62.67%

Basic dental/oral hygiene 126 24 150 84.00%

Descriptive Results

• Frequencies of responses–Example: 67 said they were aware

of vaccination services• Percentages

–Example: 44.67% of the 150 respondents said they were aware of vaccination services

Index Scores

Item

AwareTotal Number

of Responses

Item Net Score

Yes (A1) No (A2)

Vaccination for infants/children 75 75 150 0.00

Pre-natal/post-natal/child birth services 45 105 150 -0.40

Free General Consultations/Access to secondary and/or tertiary health Care

104 46 150 0.39

Free Basic Medicine or Low-Cost Medicine Program 67 83 150 -0.11

Prevention and management of Communicable and Non-Communicable Diseases

94 56 150 0.25

Basic dental/oral hygiene 126 24 150 0.68

How are frequencies and index scores generated?

Questionnaires Frequencies

Database orStatistics Software

IndexGenerator

IndexScores

Area Awareness Computation

Item Awareness Net Score

= (yes – no) / total number of responses

Score Range: -1 ~ 11 is the highest possible positive score

Service Area Awareness Net Score

= sum of all item net scores / total number of subareas * 100

Awareness: Index ScoresComputation

Area Availment Computation

Scoring: Availment

Item Availment Score

= yes / total number of responses

Score Range: 0~11 is the highest possible positive score

Service Area Availment Score

=sum of all item net scores / total number of subareas * 100

Availment: Index ScoresComputation

Satisfaction Net ScoreComputation

Importance Net ScoreComputation

Weighted Scores

Definitely Satisfied/ Very Important = frequency x 2Satisfied/Somewhat Important = frequency x 1

Can’t say = frequency x 0Dissatisfied/ Somewhat not Important = frequency x -1

Definitely Dissatisfied / Not at all Important = frequency x -2

Item net score= sum of all weighted frequencies / total number of responses (average)

Service Area Net Score= (sum of all item net scores / total number of sub-areas * 2 ) * 100

Score Range: -2 ~ 22 is the highest possible positive score

Satisfaction/Importance: Index ScoresComputation

Index ScoresComputation

• Computing the Overall Citizen Awareness Index Score. The score will be computed by adding the area citizen awareness score divided by the total number of areas (8).

• Computing the Overall Citizen Availment Index Score. The score will be computed by adding the area citizen availment score divided by the total number of areas (8).

• Computing the Overall Citizen Assessment/ Satisfaction Index Score. The score will be computed by adding the area citizen satisfaction score divided by the total number of areas (8).

• Computing the Overall Citizen Needs/ Importance Index Score. The score will be computed by adding the area citizen satisfaction score divided by the total number of areas (8).

Criterion Reference Rating

What you will need:– Importance Index Scores of all Service

Areas– Satisfaction Index Scores of all Service

Areas– Leverage Plotter

Importance VS SatisfactionComputation

*Adopted from Customer Leverage Analysis

Importance-Satisfaction Leverage Analysis

0.60

0.16

Tourism Support

Agricultural Support

Environmental Management

Public Works and In-frastructure

Governance and Response

Social Welfare

Support to Education

Health

Citizens’ Attitude Toward the Local Government Unit

Weighted Scores (LBCi-LBCIv)

Definitely Agree= frequency x 2Agree = frequency x 1

Can’t Say = frequency x 0Disagree = frequency x -1

Definitely Disagree = frequency x -2

Item net score= sum of all weighted scores / total number of responses

(average) *100/2

Score Range: -2 ~ 22 is the highest positive score possible

Attitudes of Citizens Toward LGU: Index Scores

Computation

• L2: In the next five years, will you choose to stay in your current city or transfer to another one?– Get the frequency of those who said yes and

divide it by the total number of responses

• L3: What is your primary consideration/issue regarding your decision? ? – %, ranked– Split the results between “leave” and “stay”

participants

Attitudes of Citizens Toward LGU: Index Scores

Computation

Optional Analysis

• Disaggregation of descriptive results (Aw, Av, Sat and Imp) by barangay

• Disaggregation of service area index scores by socio-demographic category– For example: beneficiary of Pantawid Pamilya,

sex, age, house ownership, source of news etc.

• Cross Tabulation of between Index Scores per Socio-demographic indicator

Citizen Satisfaction Index System

END. Thank you!