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An open solution to a hidden problem
FREQUENT CALLERS
Rhian Monteith
Advanced Paramedic PractitionerClinical lead for frequent callers
RIGHT CARE APPROACH
Five Key Ingredients:
1. Clinical Leadership
2. Indicative Data
3. Clinical Engagement
4. Evidential Data
5. Effective processes
60% women
Average age 35 – 45
80% live alone
44% overlap with the police
Intelligent, resourceful, resilient
individuals
TOP 100
• 89% reduction in 999 calls
• 92% reduction in A&E attendances
• 82% reduction in non-elective admissions
• 52% reduction in police calls
• 98% reduction in self-harm
• Savings of £2.2m if activity remained
constant
RESULTS
INDIVIDUALS FLOURISH !
Lower the stigma associated with ‘frequent callers’
An adequate reduction in ‘avoidable’ 999 calls
The speed and intensity of response to a call for anxiety or social issue is now in line with a physical presentation
To truly know and understand the needs of our community – What matters to you?
SUCCESS !