12
R Vol. Janu Introduc E-Govern Why M-G M-Gover Best M-Gover Benefits Impact Usage Achievem Co The Co Rajkot Muni R Edit Dr. N Ms. M 9 | No.1 ary, 2012 ction nance in R Governanc rnance Ser Practices rnance ments ourtesy By ommissione icipal Corp Rajkot orial Team Neeta Shah Monali Shah RMC e rvices s in er poration h - An P R the ce weste sq.km Electe nomin Rajkot of Guj Rajk comm entert well k partic in man differe betwe Raj The c long b half, citizen Raj time e-Gove Gover n e-Governan Page 1 of 12 Rajkot is on enter of Sau rn part of In s and has a ed councilor ated by G t is divided jarat state. kot Municip itted to pro tainment fac known for ipation as w nagement t ent plans een services kot is a city omputerizat back in 1989 and in true n of Rajkot. jkot Municip and techno ernance pr nance. nce Bulletin fro ne of the fa urashtra reg ndia. The cit population rs headed b Governance, into 23 war pal Corporat ovide basic cilities to th managing t well as intro o serve peo for improvi and demand y which keep tion in Rajk 9, and has co e sense Com pal Corporat ology. Afte roject we om GUJARAT astest devel gion of Guj ty has geogr of one millio by the May handle ad ds, and is a tion (RMC) infrastructu he people o the city by oduction of ople efficien ing services ds. ps pace with kot Municip ompleted m mputerizatio tion always t er successfu have dec T INFORMATIC oping cities arat State s raphical are on plus (Cen yor and Com dministratio mong four m is local G ure facilitie of the city. R y using priv innovative ntly. City ha s and to h time and t al Corporat more than a on in RMC i tries to keep ul impleme cided to g CS LTD. s located in situated on ea of 104.86 nsus, 2001). mmissioner; on of city. major cities Government es including RMC is very vate sector mechanism as prepared nullify gap technology. tion started decade and is boon for p pace with entation of go for m-

An on e-Governannce Bulletin from GUJARAT INFORMATICCS LTD · adm com Raj e-G Mun 1) 2) overnan ’s approac 1. Citize 2. Back Office ma gave equa lic related e compute inistration

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R

Vol. Janu

Introduc

E-Govern

Why M-G

M-Gover

Best M-Gover

Benefits

Impact

Usage

Achievem

Co

The CoRajkot Muni

R

Edit

Dr. NMs. M

9 | No.1 ary, 2012

ction

nance in R

Governanc

rnance Ser

Practicesrnance

ments

ourtesy By

ommissioneicipal CorpRajkot

orial Team

Neeta ShahMonali Shah

RMC

e

rvices

s in

er poration

h

- An

P

Rthe cewestesq.kmElectenominRajkotof Guj

Rajkcommentertwell kparticin mandifferebetwe

RajThe clong bhalf, citizen

Rajtime e-GoveGover

n e-Governan

Page 1 of 12

Rajkot is onenter of Saurn part of Ins and has a

ed councilorated by Gt is divided jarat state.

kot Municipitted to protainment facknown for ipation as wnagement tent plans een services

kot is a cityomputerizat

back in 1989and in truen of Rajkot.

jkot Municipand technoernance prnance.

nce Bulletin fro

ne of the faurashtra regndia. The cit population rs headed b

Governance, into 23 war

pal Corporatovide basic cilities to thmanaging t

well as introo serve peofor improvi and demand

y which keeption in Rajk

9, and has coe sense Com

pal Corporatology. Afteroject we

om GUJARAT

astest develgion of Gujty has geogrof one millioby the May handle adds, and is a

tion (RMC) infrastructuhe people othe city byoduction of ople efficiening servicesds.

ps pace withkot Municipompleted mmputerizatio

tion always ter successfu

have dec

T INFORMATIC

oping citiesarat State sraphical areon plus (Cen

yor and Comdministratiomong four m

is local Gure facilitie

of the city. Ry using priv innovative ntly. City has and to

h time and tal Corporat

more than a on in RMC i

tries to keepul implemecided to g

CS LTD.

s located in situated on

ea of 104.86 nsus, 2001). mmissioner; on of city. major cities

Government es including RMC is very vate sector mechanism

as prepared nullify gap

technology. tion started decade and is boon for

p pace with entation of go for m-

e-G RMC

RMCpubweradmcom Raje-GMun

1)

2)

Governan

C’s approac

1. Citize 2. Back

C gave equablic related re computeministration.mplete e-Gov

kot MunicipGovernance pnicipal Corpo

City Civic C

- Prop- Wat- New- Onli- Birth- Misc- Prof- Awa- Prop- Obje- Thea- Drai

Website

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nce in Ra

ch towards c

en centric S

Office man

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erized so fa. RMC propoverned Muni

pal Corporatproject is doration. Und

Centres

perty Tax Coer Charges C

w Water Connne building h and Deathcellaneous Tfession Tax as Yojna EMI perty Name ection petitiatre Tax, Venage Tax Co

ment of Propperty Tax Deer Charges Dfession Tax Dh and Death

mawali (suggzen Forum (Gount Bill Stastatus

mplain regist

ajkot Mu

computeriza

Services

nagement

ce to both.d back offic

ar. Citizens ose to give ricipal Corpo

tion provideesigned, deder e-Gover

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perty Tax/Wemand Bill aDemand Bill Demand Bill Certificate estive nameGujarati and

atus for vend

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unicipal C

ation is divi

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(Zonal Officn and Certif

on (Account

erty

Water Chargeand Payment and Payme and Paymen (1999 onwa

es of new bod English) dor and cont

ts status

n e-Governan

Page 2 of 12

Corporat

ided into tw

ed RMC for (which help

eived as thelock service

ance serviced implemen

ect services a

ce City Civic ficate issuan Deposit and

es through Ct History (Lant History (Lnt History (Lards) orn baby on

tractors

nce Bulletin fro

ion:

wo parts

giving bettep in strengte most impe with intera

es from tected by In-hoare provided

Center) nce d Other Fees

Credit Card/ast 6 years) Last 6 yearsLast 2 years

moon sign a

om GUJARAT

er municipathening of aportant stakactive web

chnically posouse team od through

s)

/Debit Card

) )

and alphabet

T INFORMATIC

al services. administrativkeholder ofportal, aimi

ssible all arof IT expert

t)

CS LTD.

Almost 80% ve process) f municipal ing towards

reas. Entire ts of Rajkot

3)

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Post office - Prop- Wat- Awa- Prof

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me for poorVery soon)

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Page 3 of 12

Types of

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f Complains

4

17

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ction

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T INFORMATICCS LTD.

Inn RMCtran

 

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Why

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novative

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ptures the rorsteps of th

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n number anner. All th

ance in R

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d universal nd above atiatives res to internal from e-go

n technologiknowledge, frastructural

can usher in urban locaaring enableof mobile teceptance ofrequired skihe citizens b

ves by Ra

of Innovatihese initiativ

Rajkot Mu

corner stoall accountaulted in colize the advvernance toes) results icreation of l support for

n approach tl bodies, thes the servechnology af these serll levels thy minimizin

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ajkot Mun

ve Initiativves are truly

unicipal C

ones of gooable and trmputerizativances in io M-Governin radical di secure mobr multi-mod

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Page 4 of 12

nicipal C

es to servey online-real

Corporat

od governanansparent pon of the lnformation ance (whichifferences inbile transace direct citi

of Governandvanced toors to increm understandm-Governan

technology action costs.

nce Bulletin fro

orporati

e citizens il time.

tion:

nce are quprocess meclegacy systeand commu

h leveragesn the key ption & delivzen interfac

nce services ls such as tmentally add text messance in urbato deliver q

om GUJARAT

on

in a faster

uality of sechanism. Th

ems/practiceunication tes the converocesses of very systemce and deliv

to the doorthe ICT and d services qages has enan local boquick and q

T INFORMATIC

r, efficient,

ervice, quiche first genes in Goverechnologies ergence of m creating, m, establishm

very mechan

rstep of the Mobile Tecquite easilynabled us toodies is repquality serv

CS LTD.

effective,

 

ck response neration e-rnance with (ICT). The mobile and

maintenance ment of the isms.

citizens. In hnology for

y. The wide o lower the licable and ices at the

Afteredmak

Nowmobthe mob

M-Gpreprocdiff

The

Serv

er successfuucing the dke RMC to m

- All the registrainternet

- Earlier have to the tougchargedevery daover tha

w a days albile technol effective sebile services

Governance -defined prcess of m-Gferent m-Go

e main featu

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vices are pro

ully implemdelay to get move toward

informatiotion, RTI is t, then what

people used stand in anoghest job fo

d on pendingay the total an citizen ha

lmost all falogy and ICTervices. Thes. The span

at RMC is Crocess-cyclesovernance ivernance se

ure of M-Go

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ovided unde

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n related t now on wet to do for re

d to stay in other queue

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milies are T as tool to e project waof the proje

Convenient s and Back-is acting as aervices, to p

overnance p

ions, no batce integratioArchitectureacked by eff

er M-Governa

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overnance iax and wateance :

to propertyebsite www.emaining 90

queue for e for paymenen. This alsoroperty tax

erent. So eacin the queue

having mob solve the aas started wiect is expand

Communica-office Coma major toorovide effic

project at RM

tch mode opon of all citize fective imple

ance:

n e-Governan

Page 5 of 12

in almost aer charges

y tax, watermc.gov.in.

0%.

1-2 hours tont of proper

o resulted in/water charch day aftere next day ju

bile phone fbove probleith the aim ded to almo

ation Point fmputerization

l for immedient, timely

MC is

peration zen centric

ementation

nce Bulletin fro

all service arelated info

er charges, But rough

o get the prty tax. To pn low recoverges by the r wasting 1-2ust to know

for communems. RMC haof providingst all the se

for Time Bon. To meet

diate and tray information

services

of e-Govern

om GUJARAT

areas, RMC ormation. Fo

profession hly 10% peop

property taxpay municipaery of prope municipal 2 hours, if w pending du

nication. RMas implemeng informatioervices of Mu

ound Servicet the Expecansparent sen to Citizens

nance

T INFORMATIC

had conceollowing two

tax, birth ple in Rajko

details andal dues was

erty tax. 18%corporation

working houes.

MC had decinted m-Goven immediateunicipal Corp

e Delivery pctation of Cervice. RMC s of Rajkot.

CS LTD.

entrated on o dilemmas

and death ot are using

d then they in that way % interest is and hence rs of RMC is

ided to use ernance for ely by using poration

powered by Citizens the has started

How

Be 1. V

RajservbirtChilNat

w to Access

est Practi

Vaccination

kot Municipvice is very th date of cld Year). RMtional Immun

M-Governa

ices in M

Alerts

al Corporati fruitful as child. This MC send SMnization Sch

ance Service

M-Govern

ion has starsystem auto service waS to all regeme. So far

- An

P

es

ance

ted vaccinaomatically s

as launched gistered parer more than

n e-Governan

Page 6 of 12

tion alerts tsend alerts during Gujents having 55000 alert

nce Bulletin fro

to all registebased on Narat Govern child from SMSs alread

 

p

om GUJARAT

ered births ational Immnment’s Niro age of 7 ddy sent. 

The impbeen endorse

and pediatobservation Preventable 

past and drop is continu

T INFORMATIC

from 20/10munization Sogi Bal Varsays to 16 y

pact of this served by leading htricians, as peroccurrence of Diseases has bout ratio of vauously decreas

CS LTD.

/2009. This Scheme and sh (Healthy

years as per

vice has hospitals r their Vaccine become accination sing. 

2. 2

Rajregi

accseawillSMScomcom

namnigh

dratotaout

M- Ben

Ben

24x7 Call Ce

kot Municipaistered by P

All munepted at Carch right ofl receive meS only. Oncemplain statumplain status

There numbme, etc. A cht at 9.00 PM

Earlier RMainage, solial expendi

tsourced, th

Governa

nefit to Citiz

Informa Equal qu Cheapes TRIQEE Access t Interact Eliminat

nefit to RMC

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transpar Citizen Human Nationa Direct c Officers Reducti

enter

al CorporatiPhone, SMS a

icipal servicall Center ffficer for thessage mente registeredus system ws by SMS or

ber of facilitcomplete MIM higher off

MC used to d waste maiture for rhe expendit

ance Ben

zens

tion is just Suality of sest transactio Administrattime for sertion becometion of midd C

e in revenueve Integratioce managemon in operaton in direcrency become moErrors avoidl Immunizat

communicatis become moon in paper

on’s 24x7 Cand Website

ces are coveor as many e registeredtioning his c, there won

will generateby Website.

ties by whicIS for Call Cficers receiv

run more anagement

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efits

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e on of Back oment becomting cost ct interactio

re loyal to Rded due to Ftion programion reduces ore producti usage

- An

P

all Center is.

red under C as 18 depad complain complain non’t be any che alert SMS

ch officer caCenter is avve Call Cente

than 10 c, electric pcomplains

ely Rs. 8.0 L

dless of sociaow as 1 pais

uced ult oriented ervice

office and Cie more effic

on with cit

RMC Fully automamme is now m the responsive due to le

n e-Governan

Page 7 of 12

s running on

Call Center, artments. Aand will sen

o. In additiohange by Ca and send it

an know penvailable on eer statistics

complain cepole. The s was Rs. 9Lacs.

al or economse)

itizen Centrcient

tizen resulti

ated processmore effectse time of tesser public

nce Bulletin fro

n SMS. In the

more than 7As soon as cnd detail SM

on to that coall Center ot to compla

nding complevery office SMS.

enters, for service was96.00 Lacs

mic status

ic Services

ing into les

s tive he Officers interaction

om GUJARAT

e Call Center

75 different complain is MS to the ofomplain staperator. If ainant. Com

ain on his ner’s desk by

different s not 24x7,s. But with

sser grievan

responsible

T INFORMATIC

r, complain

types of co registered fficer and ctus can be there is any

mplainant ca

name, his su RMC’s intra

services li not outsou

h Call Cent

nces and In

for the spec

CS LTD.

can be

mplains are system will

complainant changed by y change in

an know his

bordinate’s anet. Every

ke, water, urced, and ter totally

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pact of t

s project hazen of RajkC. Below tabivery of e-G

know municip

erent Complad to remembe

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mechanism to

payer get /water charge

fessional taxting RMC offic

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details of dail

details of com

Details for Ch

the Proje

as producedkot. It also hble shows soovernance s

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pal dues citize

ain centers fer different p

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rvice not poss

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transactiones only by vis

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ly income/ex

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heque Return

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Before

en need to sta

for each typephone no for

nual, overhea

sible

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n informatioiting the RMC

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rtant while roperty tax ot get any in

penditure to

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making any /water chnformation if

higher officia

n e-Governan

Page 8 of 12

ct on the poverall perfoe and after ajkot.

ueue

ns, citizen vice

g different

th

property

n only by

y kind of harges or f someone

als

nce Bulletin fro

performanceormance ane-Governan

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Only one cen

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Every weekintranet, 9hours

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om GUJARAT

e of e-Goverd motivatioce project i

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enter, all comn to remembe

nter, fully com

e

k monitoring0% complain

to parents/r

saction occurcount owner

l tax payer gsaction occurs

end to propel tax payers if

higher officiapenditure

higher officiastered compl

cheque retSMS

T INFORMATIC

rnance delivon to the emimplement s

overnance

mediately inf

mplain register only one p

mputerized

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elative for Bi

rs in propertyr gets trans

get transactis.

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very to the mployees of situation of

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Details of RM

n e-Governan

Page 9 of 12

Services

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alert through

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T INFORMATIC

Beneficia

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unicipal Corpanthan Awarvernance Ca

tion had rec

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Running of Ca

Group SMS fo

Total

d

n e-Governan

age 10 of 12

following Aw

ment Services

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nce Statistics

all Center thr

r RMC’s offic

nce Bulletin fro

wards:

s

SMS to highe

to Higher Off

rough SMS

ials

Nagar

Rajko

won

Com

om GUJARAT

er officers

ficers

r Ratna Aw

ot Municipa

Nagar Ratn

mplaint & R

T INFORMATIC

5483

7164

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34

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ward 2011 (A

l Corporatio

a Award 201

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CS LTD.

7

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Value Add

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Rajkot Municihad won eINDIEGOV- mGove

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010 Awards

ipal CorporatioIA 2011 Award ernance-Citize Category

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oration had sion Award is category

on in n

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Pa

1

d in

14th Natio

Rajkot Mun

had won eB

Innovative U

e-Gover

n e-Governan

age 11 of 12

onal eGoverna

Award

nicipal Corpora

Bronze Icon Aw

Use of Technol

rnance Catego

nce Bulletin fro

Rajkot w

ance

ation

ward in

logy in

ry

om GUJARAT

EDGE Awar

Municipal Cwon EDGE Aw

 

mBillio

Rajkot

h

M-g

T INFORMATIC

rd 2011

Corporation ward 2011

onth South Asia

2011

Municipal Cor

had won Award

governance Cat

CS LTD.

had

a Award

rporation

d in

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W

w

www.w

Web C

www.rmc.g

webratna.in

Corer gov.in

ndia.gov.in

- An

Pa

n e-Governan

age 12 of 12

nce Bulletin fro

For elect

bulletin

youwebmaste

www.g

C

GujaBlo

GanPhoFax

om GUJARAT

tronic subs

n, please e

ur email ader@gujarati

or visit u

gujaratinfo

Contact Ad

arat Informck No. 1, 8Udyog Bh

ndhinagar ne: 079 – 2x: 079 – 23

T INFORMATIC

scription t

email us w

ddress at: informatics

us at:

ormatics.c

ddress:

matics Ltd.8th Floor, havan, – 382010 23256022 3238925

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with

s.com

com

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