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AN INTERNATIONAL STUDY OF ORGANIZATIONAL ... AN INTERNATIONAL STUDY OF ORGANIZATIONAL CHANGE: A SIMULTANEOUS ANALYSIS OF PROCESS, CONTEXT, AND INDIVIDUAL ATTRIBUTES THESIS Hee-Hyoung

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  • AN INTERNATIONAL STUDY OF ORGANIZATIONAL

    CHANGE: A SIMULTANEOUS ANALYSIS OF PROCESS,

    CONTEXT, AND INDIVIDUAL ATTRIBUTES

    THESIS

    Hee-Hyoung Jung, Captain, Republic of Korea Army

    AFIT/GLM/ENV/03-05

    DEPARTMENT OF THE AIR FORCE AIR UNIVERSITY

    AIR FORCE INSTITUTE OF TECHNOLOGY

    Wright-Patterson Air Force Base, Ohio

    APPROVED FOR PUBLIC RELEASE; DISTRIBUTION UNLIMITED.

  • A

    AN INTERNATIONAL STUDY OF ORGANIZATIONAL

    CHANGE: A SIMULTANEOUS ANALYSIS OF PROCESS,

    CONTEXT, AND INDIVIDUAL ATTRIBUTES

    THESIS

    Hee-Hyoung Jung, Captain, Republic of Korea Army

    AFIT/GLM/ENV/03-05

    IR FOR W

    APPROVED F

    DEPARTMENT OF THE AIR FORCE AIR UNIVERSITY

    CE INSTITUTE OF TECHNOLOGY

    right-Patterson Air Force Base, Ohio

    OR PUBLIC RELEASE; DISTRIBUTION UNLIMITED.

  • The views expressed in this document are those of the author(s) and do not reflect the official policy or position of the United States Air Force, Department of Defense, United States Government, Republic of Korea Army, Department of Defense, the Korea Government, the corresponding agencies of any other government, or any other defense organization.

  • AFIT/GLM/ENV/03-05

    AN INTERNATIONAL STUDY OF ORGANIZATIONAL CHANGE:

    A SIMULTANEOUS ANALYSIS OF PROCESS, CONTEXT,

    AND INDIVIDUAL ATTRIBUTES

    THESIS

    Presented to the Faculty

    Department of Operational Sciences

    Graduate School of Engineering and Management

    Air Force Institute of Technology

    Air University

    Air Education and Training Command

    In Partial Fulfillment of the Requirements for the

    Degree of Master of Science in Logistics Management

    Hee-Hyoung Jung, B.S.

    Captain, Republic of Korea Army

    March 2003

    APPROVED FOR PUBLIC RELEASE; DISTRIBUTION UNLIMITED.

  • AFIT/GLM/ENV/03-05

    AN INTERNATIONAL STUDY OF ORGANIZATIONAL CHANGE:

    A SIMULTANEOUS ANALYSIS OF PROCESS, CONTEXT,

    AND INDIVIDUAL ATTRIBUTES

    Hee-Hyoung Jung, B. S. Captain, Republic of Korea Army

    Approved: _________________//signed//____________ 7 Mar 03

    Daniel T. Holt, Maj (USAF) (Chairman) date ________________//signed//_____________ 7 Mar 03

    Stephen M. Swartz, Lt Col (USAF) (Member) date _______________ //signed//______________ 19 Feb 03

    Michael T. Rehg, Maj (USAF) (Member) date _______________ //signed//______________ 7 Mar 03

    Professor Daniel E. Reynolds (Member) date

  • Acknowledgements

    My journey at AFIT has been strenuous and challenging. However, Maj. Holt

    taught me why the “thorns of roses” are beautiful and why gracious swans are restless

    below the water. He showed dedicated, passionate, creative teaching styles as an

    instructor, and he expressed sincere care and concern toward students as a senior soldier.

    As my thesis advisor, he was my mentor. Sometimes, I wanted to give up everything,

    but, he always encouraged me, saying, “I trust you can do it.”

    I would also like to thank Lt. Col. Stephen Swartz for his endless advice,

    generous guidance, and patience. He showed me how brave and intelligent USAF

    officers are! From his outstanding logistics management knowledge, I came to know that

    what logistics really is. Dr. Reynolds! When I wanted to cry, to share my pleasure and

    sadness, he was always there. I will miss his enthusiastic class and loud voice, which

    used to echo all through AFIT. I would like to express my appreciation to Maj. Rehg for

    his sincere care and warm-hearted concern. I need to thank each of my classmates

    (especially, I would like to thank Capt Wardak and Capt Kossow. When I was faced with

    the “despair wall,” they were always there and encouraged me to stand up again. It’s my

    turn to help you!), Korean soldiers, faculty, and staff of AFIT. During the last 18

    months, I learned more than I could ever have imagined. Also, I would like to thank the

    Korean Government for this amazing opportunity. I really want to remind them that their

    choice was best. Above all, I want to give the most special thanks to my parents for their

    incredible mental support. They were always with me during my 18 months.

    God bless you all who know me.

    Hee-Hyoung, Jung

    iv

  • Table of Contents

    Page

    Acknowledgments........................................................................................................... iv List of Figure.................................................................................................................. vii List of Tables ................................................................................................................ viii Abstract ........................................................................................................................... ix I. Introduction and Literature Review………………………………………………………………. 1 Comprehensive Model of Change ...........................................................................3 Change Content........................................................................................................6 Individual Attributes ................................................................................................8 Positive Affect .............................................................................................10 Negative Affect.............................................................................................12 Change Internal Context ........................................................................................13 Perceived Organizational Support ................................................................14 Perception of Co-workers .............................................................................16 Change Implementation Process............................................................................18 Participation ..................................................................................................20 Communication.............................................................................................22 Current Study .........................................................................................................25 Summary of the Thesis ..........................................................................................26 II. Method ...................................................................................................................29 Sample and Procedures ..........................................................................................29 Change Context......................................................................................................32 Translation .............................................................................................................32 Questionnaire .........................................................................................................33 Individual Attributes .....................................................................................34 Change Internal Context ...............................................................................36 Change Implementation Process...................................................................37 Readiness for Change ...................................................................................38 Attitudinal Work Outcomes..........................................................................38 Summary ................................................................................................................39

    v

  • Page

    III. Results and Analysis ..............................................................................................40 Preliminary Analysis..............................................................................................40 Correlations............................................................................................................43 Meta-analytics Correlations ..........................................................................43 Comparison of Three Samples...............................................................................46 Meta-analytic Comparison............................................................................46 Regression Comparison ................................................................................47 Comprehensive Model ...........................................................................................50 Preliminary Analysis.....................................................................................50 Combined Regression Model........................................................................51 Mediating Model...........................................................................................54 IV. Discussion and Conclusion ..........