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an inspiring way to learn
The Flow Background
Using the latest technology, Flow delivers a continually evolving comprehensive learning and development solution.
Tailored specifically to the hospitality and tourism sector, it provides accredited certificated training throughout the industry.
o Supporting businesses with learning and development
o Flexible and accessible
o Consistent and engaging learning
o Tracking and recording all progress
o Developing vital service knowledge and skills
o Blended learning approach
Partnering with
o Designed and Developed by Outer Hebrides Tourism– Ian Fordham and Mairi Thomson, Flow Hospitality Training Ltd
o In partnership with the Glasgow Welcomes initiative, headed by Stella Callaghan of Visit Scotland
o Recent projects include: Aberdeen, Ayrshire, Lanarkshire and Edinburgh
The Outer Hebridean Welcome Module
Supported and funded by Outer Hebrides Tourism, Visit Scotland, Skills Development Scotland, Highlands & Islands Enterprise and Comhairle nan Eilean Siar
o Breath-taking imageryo Empowering videoso Interactive activities
o Vital customer service skills and knowledgeo Varied methods of consolidating learningo Certification on completion of module
o Informative tourism knowledge for local businesseso Consistent delivery o Full participation from all Islands
o Blended learning approach
How to get started
For anyone who signs up to complete this exciting module, this is all you need to know!
o Sign up via Outer Hebrides Tourism
o Receive your unique access code via email from Outer Hebrides Tourism
o Launch Our Hebridean Welcome module via your personal module manager
o Certification, refresher content and an ambassador booklet available on completion
o learning
o Begin your learning experience and enjoy the flexibility of working at a pace to suit you
o Use your computer, laptop, iPad or Tablet
Thanks for Listening
Any Questions?
