AMY HOLLOWAY116 whispering lane, guntown, Mississippi 38849 H: 6625230618 C: 6625230618 hogs1979@gmail.com

Dedicated Store Manager with more than 19 years in store management. Well-versed in directing personnel,creating effective merchandising projects and using sales strategies to boost store sales.

Excellent customer service skillsHourly shift managementPOS systemsPersonnel developmentCustomer relationsMerchandisingStrategic thinkerDetail-orientedGoal-orientedMathematical aptitudeStore displaysStaff training and developmentOpening and closing procedures

Customer-orientedRecruitment and talent developmentInventory controlTalented multi-taskerFlexible thinkerEffective workflow managementEffective problem solverExcellent time management skillsSkilled trainerReliable and punctualFashion industry knowledgeCreative

Store Manager, 06/2015 to CurrentCharlotte Russe – 1001 Barnes Crossing Road,Tupelo, MS 38801

Assigned employees to specific duties to best meet the needs of the store.Hired, trained and evaluated personnel in sales and marketing.Managed staff of 33 sales associates, 4 team leaders and 1 assistant managers.Interviewed job candidates and made staffing decisions.Scheduled and led weekly store meetings for all employees.Reported to the district manager regarding all store and staff issues.Increased profits through effective sales training and troubleshooting profit loss areas.Completed profit and loss performance reports.Trained and developed new associates on POS system and key sales tactics.Conducted store inventories two times a year.Decreased shrink by 33.3%

Store manager/Assistant Manager, 09/2005 to 06/2015Justice – 1001 Barnes Crossing Road. Tupelo, MS

Stocked and replenished merchandise according to store merchandising layouts.Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed customers into the store and helped them locate items.Educated customers about the brand to incite excitement about the company's mission and values.Developed positive customer relationships through friendly greetings and excellent service.Handled understaffing, disputes, terminating employees and administering disciplinary procedures.Supervised a sales force of 25 sales associates.Evaluated staff performance against expectations.

Associate of Applied Science: Fashion Merchandising, 1999

PROFESSIONAL SUMMARY

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WORK HISTORY

EDUCATION

Norteast Mississippi College - Booneville, MS