AMITAVA CHATTERJEE

Mob – (0)9831290496

E-Mail – amitava.amitavac@gmail.com

Address: 10/2A, Gour Sundar Sett Lane Kolkata - 700050

Career Objective:

A responsible and challenging position that will allow me to explore my capabilities, skills and sense of dedication towards my duties with a sole aim of seeing the progress of the organization, also to pursue a good and rewarding career in Challenging Technologies.

IT Skills:

Operating System: Windows 2003 & Win 2008 and 2008 R2, Windows 7, Windows XP,Network Support: Basic LAN NetworkingVirtualization Technology: VMware ESXi 5.5, V-spare 5.5 Remote Support: SCCM, Nagios, RDC, V-Sphere web client. Mail Client: Microsoft Outlook, Lotus notes 8.5Mail Server: IBM Lotus Domino 8.5

Education Qualifications:

Secondary Examination · Name of Board: W.B.B.S.E· Year of Passing: 2004

Higher Secondary Examination · Name of Board: W.B.C.H.S.E· Year of Passing: 2006

GNIIT (Diploma in System Engineering &Networking)

· Institution: NIIT LTD· Year of Passing: 2009· Duration: 3 years.

A+ (Diploma in PC Technician fromComptia).

· Institution: NIIT LTD· Year of Passing: 2009

BSc. IT

· University: Kuvempu University· Major: Information Technology· Year of passing: 2010

Work Experience:

Ø Currently working with Capgemini Technology Services India LimitedDuration: 15th Dec 2014 to till DateJob Title: Windows and VMware Administrator“Consultant (P3)” Wintel L2

JOB RESPONSIBILITY:

· Managing Virtualization Environment using VM Ware ESXi 5.5, VM Ware Vsphere 5.5.· Installation, Configuration, Administration and Trouble shooting of ESXi4.1,Vsphere 5.5.· Creating and Managing Virtual Machines and Templates.· Creating Templates from VM's, deploy VM's from templates and allocate resources.· Monitoring of Virtual Machine's & ESXi servers (CPU, Memory, Disk and Network Utilization) for

Security.· Creating duplicate Virtual Machine's using cloning technology.· Creation of Virtual Switches, Ports and Port groups and setting up Layer 2 Security Policies for

Virtual Networks.· Setting up Users and Groups for access to the Virtual Center.· Moving VM's from one LUN to another LUN using Storage V-Motion.· LUN addition and deletion.· VM disk expansion.· Performance tuning of VMware servers, Virtual sessions and management of server resources

between Virtual Machines.· Root Cause & System Log Analysis and reporting.· Up gradation from ESXi 4.1 to ESXi 5.0· Adding ESXi Host to the Cluster.· Installation and configuration of New VMs.· Troubleshooting VM OS performance issues.· Perform software installation. · Ticketing system used BMC Remedy-EARS, Service Now and ITSM to keep track of issues.· Trouble shooting and working on Auto generated tickets.· Handling Client Escalation and attending conference call with Client as well as other support

teams.· Trouble shooting and working on User generated tickets (User account, file folder access, etc)

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· Troubleshooting Active Directory issues for various Corporate Network.· Creating OU, user and computer accounts, groups.· Maintenance of AD user, group, and computer accounts.· Manage Group Policy Objects (GPOs).· Managing cluster in case of host down environment occurs.· Creating backup of AD and troubleshooting system state backup.· AD rights managements.· Working on change management and problem management environment.· ADManager Plus upgrade.

Ø Worked with TERCERO SOFTTECH PVT LTD.

Duration: 17th JUL 2013 – 7th Aug 2014Job Title: “Solution Engineer”

JOB RESPONSIBILITY:

· Maintenance & troubleshooting of different server like Lotus Notes and domino server, Exchange server 2010 and different application server.

· User ID, Mailbox mapping, Generic Mail ID, Distribution List, Contractor Account (External Account) Creation in exchange server2010.

· Adding user with the appropriate group for accessing different type of software and application.· Maintaining BMC remedy, ITSM tools and Service Now.· Domain user creation, creation of Exchange mailbox for user, User and Group creation, Roaming

profile setup, Software deployment, Default firewall configure, Account and audit policy settings, RDP sharing, system logon etc.

· Domain Join, User privilege setup, IE security settings like ActiveX control, CA certificate setup, default home page, favorite link add, custom title bar, proxy and property settings. Active desktop, custom start menu, custom screen saver, desktop redirection, drive disable, software deployment, antivirus deployment.

· Responsible for third-level support for all Windows related issues,· Responsible for antivirus, data backup, restore management, Microsoft Outlook setup, desktop

support and other software support.· Network connectivity checking and Wireless profile creation.· File transfer through FTP between Kolkata and others country.· Managing Virtualization Environment using VM Ware ESXi 5.5, VM Ware Vsphere 5.5.· Installation, Configuration, Administration and Trouble shooting of ESXi4.1,Vsphere 5.5.· Creating and Managing Virtual Machines and Templates.· Creating Templates from VM's, deploy VM's from templates and allocate resources.· Monitoring of Virtual Machine's & ESXi servers (CPU, Memory, Disk and Network Utilization) for

Security.· Creating duplicate Virtual Machine's using cloning technology.· Creation of Virtual Switches, Ports and Port groups and setting up Layer 2 Security Policies for

Virtual Networks.· Refresher training for new joiners.

Ø Worked with A1DIGICOM.Duration: 08th Jan 2013 - 30th June 2013Job Title: “Remote Support Specialist”

JOB RESPONSIBILITY:

· Provide inbound technical support to Customers via phone. Windows (XP, WIN-7, Vista, WIN-8) & MAC OS Support, Email Support, Printer & Fax Support, Wireless Internet support, Web browser support, I-Tunes Support and other peripherals support.

Ø Worked with LIMTEX INFOTECH.Duration: 16th July, 2012 – 7th Dec 2012Job Title: “Technical Specialist”

JOB RESPONSIBILITY:

· Provide inbound technical support to Customers via phone. · Windows Operating System Support (XP, WIN-7, Vista & Win-8) · Email Support, Antivirus & Anti-Malware Support· Registry fix, Optical Media (CD/DVD) support, Data storage support, Webcam Support· Printer & Fax Support · Wireless Internet support· Web browser support and other peripherals support.

Ø Worked with A1DIGICOM.Duration: 04th Jan, 2011 – 30th June 2012Job Title: “Remote Support Associate”

JOB RESPONSIBILITY:

· Provide inbound technical support to Customers via phone. · Windows Operating System Support (XP, WIN-7, Vista & Win-8) · Email Support, Antivirus & Anti-Malware Support· Wireless Internet support· Web browser support and other peripherals support.

Professional Certifications:

ü Completed CCNA Global Certification. ü Completed A+ PC Technician certification from CompTia.ü GNIIT (MCSE 2003)ü VMware V-Spare 5.5 training.

Strengths:

ü High standard of excellence, integrity, honesty and hard work.ü Efficient, effective and can work with speed.ü Dependable, adaptable, quick learner, logical mind, for analysis.ü Can undertake and complete any task independently and with team.ü Cool temperament, amiable nature and good public relation.

Personal Details:

Date of Birth : 25th Oct, 1986.

Religion : Hindu.

Material Status : Married.

Language Known : English, Hindi and Bengali.

Current Location : Kolkata.

Preferred Location : Anywhere in India & Abroad.

Notice Period : 3 months (90 days).

DECLARATION:

I confirm that the information provided by me is true to the best of my knowledge and belief.

Place: Kolkata

Date:

(AMITAVA CHATTERJEE)