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8/19/2019 Amir Pathan
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SUMMER TRAINING REPORTSUMMER TRAINING REPORT
ON ON“TO STUDY THE POLICY AND PROCEDURE
OF RECRUITMENT & SELECTION”
AT
WHIRLPOOL OF INDIA LTD.WHIRLPOOL OF INDIA LTD. SUBMITTED IN THE PARTIAL FULFILLMENT OF DEGREE OF
BACHELOR OF BUSSINESS ADMINISTRATION
(SESSION 2013-1 !
S"#$% ' )* S"#$% ' #+*
MRS. JYOTI MALHOTRA AMIR KHAN
(LECTURER BBA DEPARTMENT) BBA 5 th semester
Ro No! "#$"$
D.A.,. CENTENARY COLLEGE
N.H.-3 N.I.T. FARIDABAD-121001 (HARYANA!
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AC NOWLEDGEMENT
I %o& ' e to th*+ * the em, o-ees %ho 'es, te the r &s- s/he'& e too the ,* +s o0
1 2 +1 the r 2* &* e t me.
A rese*r/h st&'- /*++ot e /om, ete % tho&t * e *+' % +1 +s, r*t o+3 1& '*+/e *+'
/o!o,er*t o+ 0rom 2*r o&s 4&*rters.
I t* e th s o,,ort&+ t- to e ,ress m- 'ee, se+se o0 1r*t t&'e to * those %ho ' re/t - *+'
+' re/t - he , me + ,&rs&*+/e o0 th s rese*r/h st&'-.
I %o& ' e to th*+ o0 Mrs. JYOTI MALHOTRA3 %ho ,ro2 'e' me % th her 2* &* e
t me3 s&,,ort *+' +s, r*t o+ '&r +1 the ,&rs&*+/e o0 th s rese*r/h st&'-. 6 tho&t her
1& '*+/e3 th s st&'- %o& ' +ot h*2e ee+ + ,rese+t 0orm.
I %o& ' * so e to th*+ 0*/& t- 1& 'e )/ DA, CENTENARY COLLEGE 0or
2* &* e s&11est o+ *+' /oo,er*t o+ * the t me.
The e ,ert se + th s st&'- e o+1s to those me+t o+e' * o2e3 * the errors *re m +e.
AMIR KHAN
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PREFACE
I+ th s er* o0 1 o * 7*t o+ *+' er* 7*t o+s o0 e/o+om-3 &s +ess ,r*/t /es h*2e
E2o 2e' *+' *re + the ,ro/ess *+' ,ro/e'&res o0 1o2t. I+ th s /o+te t 3te/h+ /* *+' 0 e '
e'&/*t o+ h*s * so /h*+1e' ts str 2e 0or e /e e+/e to meet 1 o * st*+'*r'
8 2 +1 th s '&e /o+s 'er*t o+ 3,r*/t /e tr* + +1 s/he'& es h*2e ee+ + +'&/te' + /
/&rr /& &m o0 te/h+ /* st&' es *s the- 1 2e ,r*/t /* e ,os&re to */t&* /o+' t o+.
It s m*tter *s 1re*t , e*s&re 0or me to ,rese+t the 0o o% +1 re,ort o+ m- +'&str *
tr* + +1 + *t 6HIRLPOOL INDIA LTD.
It o&t +es the %ho e /o&rse o0 m- tr* + +1 + * s,e/ 0 / *+' or e+te' m*++er. The *s /
* m o0 th s re,ort s to m- st&'- the or1*+ 7*t o+ set &, o0 the +'&str-3 to st&'- * o&t the' 2 s o+ o0 2*r o&s o/ s3 *& *r- &+ t *s %e *s *test te/h+ 4&es.
AMIR KHAN
INDE9
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C ' P %4"5 6 P 7' N).
1 INTRODUCTION TO THE TOPIC :!"
2 COMPANY PROFILE #!";
3 REVIEW OF LITERATURE #
8 RESEARCH METHODOLOGY Objective of st !" Sco#e of st !" Rese$%c& 'et&o! Li'it$tio(
=$!5"
9 DATA ANALYSIS ) INTERPRETATION 5#!?=
CONCLUSION ) SUGGESTION ?5!?>
: *I*LIOGRAPHY ?$!?;
; APPENDICES >#
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CHAPTER-1
INTRODUCTION
TO THE TOPIC
INTRODUCTION TO THE TOPIC
T ' T% 5' )/ ' P )
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Re/r& tme+t s the ,ro/ess o0 se*r/h +1 0or ,ros,e/t 2e em, o-ees *+' st m& *t +1 them
to *,, - 0or @o s + the or1*+ 7*t o+ .To re/r& t me*+s to e+ st3 re, e+ sh or re +0or/e. It
re0ers to the ,ro/ess o0 r +1 +1 to1ether ,ros,e/t 2e em, o-ees *+' em, o-er % th *
2 e% to st m& *te *+' e+/o&r*1e the 0ormer to *,, - 0or * @o % th the *tter. The ,r m*r-
,&r,ose o0 re/r& tme+t *+' se e/t o+ s to */h e2e o+e 'es re' * m .e. , / +1 the r 1ht
,erso+ 0or the r 1ht @o s
Se e/t o+ s the ,ro/ess o0 /*re0& - s/ree+ +1 the /*+' '*tes to /hoose the most s& t* e
,erso+ 0or the @o 2*/*+/ es to e 0 e'. U+'er t 4&* 0 /*t o+s3 tr* + +13 e ,er e+/e3 *+'
*/ 1ro&+' o0 *,, /*+t *re e2* &*te' + the 1ht o0 @o re4& reme+t. It ' 2 'es the
/*+' '*tes +to t%o /*te1or es +*me -3
*) Those %ho *re em, o-e'. ) Those %ho *re to e re@e/te'..
INTRODUCTION TO THE COMPANY
The Re0r 1er*t o+ +'&str- + I+' * s 0*st 1ro% +1 *+' % th the *'2e+t o0 1 o * r*+'s
the +'&str- h*s %o e+ &, to +e% o,,ort&+ t es *+' +e% /h* e+1es. 6h r ,oo s
*sso/ *t o+ % th I+' * 1oes */ to the -e*r :;$> % th the est* shme+t o0 the @o +t
2e+t&re 6h r ,oo Lt'.
6h r ,oo Cor,or*t o+ s the %or ' s e*' +1 m*+&0*/t&rer *+' m*r eter o0 m*@or home
*,, *+/es the +'&str- s 0*st 1ro% +1. There h*s ee+ * r*, ' e+tr- o0 1 o * r*+'s
%h /h h*s res& te' + o/* +0r*str&/t&re +'&str- %* +1 &, to o,,ort&+ t- *+' o0
/o&rse the thre*ts.6h r ,oo , *+s to *&+/h ,ro'&/ts to s& t the I+' *+ /&stomer +
2*r o&s +/ome 1ro&,s. 6h r ,oo ,ort0o o % 0o o% ts to,!= *1e+'* + I+' *
Re0r 1er*tors3
6*sh +1 m*/h +es3
A r /o+' t o+ers
M /ro%*2es
I+ to'*- s /om,et t 2e e+2 ro+me+t or1*+ 7*t o+s 1re*test *ssets *re the h&m*+ /*, t*
,ossesse' - them. It s the em, o-ees %ho m* e m*@or ' 00ere+/es to
or1*+ 7*t o+sre1*r' +1 the ,ro0 t* t-3 1ro%th3 /om,et t 2e+ess3 e00e/t 2e+ess3 *+' the
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smooth 0&+/t o+ +1 o0 the s-stems. E2er- se*r/h /o+'&/te' 0or * +e% em, o-ee sh*,es
the 0&t&re o0 the or1*+ 7*t o+. E*/h se*r/h h*s the ,ote+t * o0 *'' +1 to the r*+1e o0 e-
t* e+ts3
/*,* t es *+' %or +1 st- es esse+t * 0or or1*+ 7*t o+ s s&//ess.
It s * so tr&e th*t there s * r s + e2er- se*r/h. I0 +ot 1 2e+ the t me3 *tte+t o+ *+'
/*re0& tho&1ht3 there s * r s o0 m* +1 * *' m*t/h et%ee+ /*+' '*te *+' ,os t o+ +
%*-s th*t h*m,er the /om,*+- s s&//ess. The o @e/t 2e o0 the ,ro@e/t &+'ert* e+ s to
&+'erst*+' *+' m,ro2e the ,ro/ess o0 Re/r& tme+t Se e/t o+.
St*00 +1 s * o&t h r +1 the r 1ht ,eo, e % th the r 1ht s s *t the r 1ht t me.
M* +1 s&re -o& h re %e s so m,ort*+tF Comm tte'3 mot 2*te'3 4&* 0 e' em, o-ees
*re the re*so+ -o&r or1*+ 7*t o+ */h e2es ts ,&r,ose. L e other sm* or1*+ 7*t o+s -o&
/*++ot *00or' to e short!st*00e'. Yo&r m te' 0 +*+/ * reso&r/es me*+ th*t h r +1m st* es /*+ e * h&1e 0 +*+/ * &r'e+. H r +1 the %ro+1 ,erso+ s * ,oor &se o0
reso&r/es 0or re/r& t +1 *+' or e+t +1 * +e% st*00 mem er3 *+' the /ost s /om,o&+'e'
%he+ * h r +1 m st* e ero'es em, o-ee mor* e3 ' sr&,ts -o&r o00 /e *+' ,erh*,s e2e+
/*&ses * 2* &e' em, o-ee to 4& t. Re,* r +1 the '*m*1e /*+ t* e * ot o0 t me *+' e00ort.
H r +1 the r 1ht ,eo, e t* es t me *+' /*re0& , *++ +1. A+' h r +1 e00orts *re more e -
to ,*- o00 %he+ the 1ro&+'%or to s&,,ort them s + , */e
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CHAPTER-2
COMPANY PROFILE
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ABOUT COMPANY
The Re0r 1er*t o+ +'&str- + I+' * s 0*st 1ro% +1 *+' % th the *'2e+t o0 1 o * r*+'s
the +'&str- h*s %o e+ &, to +e% o,,ort&+ t es *+' +e% /h* e+1es. 6h r ,oo s*sso/ *t o+ % th I+' * 1oes */ to the -e*r :;$> % th the est* shme+t o0 the @o +t
2e+t&re 6h r ,oo Lt'.
6h r ,oo Cor,or*t o+ s the %or ' s e*' +1 m*+&0*/t&rer *+' m*r eter o0 m*@or home
*,, *+/es the +'&str- s 0*st 1ro% +1. There h*s ee+ * r*, ' e+tr- o0 1 o * r*+'s
%h /h h*s res& te' + o/* +0r*str&/t&re +'&str- %* +1 &, to o,,ort&+ t- *+' o0
/o&rse the thre*ts.6h r ,oo , *+s to *&+/h ,ro'&/ts to s& t the I+' *+ /&stomer +
2*r o&s +/ome 1ro&,s. 6h r ,oo ,ort0o o % 0o o% ts to,!= *1e+'* + I+' *
Re0r 1er*tors3
6*sh +1 m*/h +es3
A r /o+' t o+ers
M /ro%*2es
A h 1h 1ro%th *re*s3 %h /h * o% t to e2er*1e 6OI s e st +1 stre+1ths.
The %h r ,oo ,ro'&/ts /&rre+t - *2* * e + the m*r et +/ &'e Re0r 1er*tors *+'
%*sh +1 m*/h +es. 6h r ,oo 1&*r*+tees ,er0orm*+/e3 ,rom se *+' re * t- o0 ts
,ro'&/ts. A 6h r ,oo ,ro'&/ts *re */ e' - s& t* e %*rr*+t es *+' * % 'e +et%or o0
ser2 /e /e+ter. Em,h*s s s , */e' o+ *0ter s* es ser2 /e *+' %h r ,oo str 2es to */h e2e
those 1o* s. I+ re0r 1er*tors the +'&str- 1ro%th h*s ee+ ess th*+ ">G. The :?5L
o//&,- *ro&+' >5G se1me+t o0 m*r et. The m* + , *-ers + the m*r et *re L83 8o're@3BPL3 6h r ,oo 3 E e/tro & *+' 'eo/o+. 6h r ,oo h*s * m*r et sh*re o0 * o&t #
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COMPANY ,ALUES
E>' + H)$'... E>' +? ' '. W% P % ' P 66%)= = P' /) $ =4' .
These %or's re,rese+t the 2 s o+ th*t % 1& 'e 6h r ,oo +to the 0&t&re.
6h r ,oo /re*te the %or ' s est home *,, *+/es3 'es 1+e' to m* e 0e e*s er *+' more
e+@o-* e 0or * ,eo, e. O&r 1o* s * 6h r ,oo ,ro'&/t + e2er- home3 e2er-%here.
6h r ,oo % */h e2e th s - /re*t +1
P % '... + o&r %or *+' e*/h other
P 66%)=... 0or /re*t +1 &+m*t/he' /&stomer o-* t- 0or o&r r*+'s
P' /) $ =4'... res& ts th*t e / te *+' re%*r' 1 o * +2estors % th s&,er or ret&r+s
6h r ,oo r +1 th s 're*m to 0e thro&1h the ,o%er o0 o&r &+ 4&e 1 o * e+ter,r se *+'
o&r o&tst*+' +1 ,eo, e... %or +1 to1ether... e2er-%here. O&r em, o-ees 2e - the
2* &es! *se' str*te1- th*t h*s m*'e 6h r ,oo the +ter+*t o+* e*'er th*t %e *re to'*-.
O&r 2* &es re,rese+t %ho %e *re to o&r /&stomers3 o&r +2estors *+' to e*/h other. A+'
the %*- the- re,rese+t the /om,*+- 'emo+str*tes ho% %e 'o &s +ess the r 1ht %*-.
R'6 '4
The- 2e & t *+ em, o-ee /& t&re %here * e e0s3 ,ers,e/t 2es *+' o, + o+s *re
%e /ome *+' 2* &e'.
I= '7 % + The h 1h ro*' s the o+ - o+e %e t* e 0rom the ,eo, e %e h re to the / e+ts %e ser2e. As
%e o0te+ s*-3 There s +o r 1ht %*- to 'o the %ro+1 th +1.
D%>' 6% +
B- /o+st*+t - see +1 0resh *,,ro*/hes3 +e% 'e*s *+' ' 00ere+t o&t oo s3 %e & ' o&r
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s&//ess *+' se/&re o&r 0&t&re.
T' $?) @ rom the 0 rst to the *st3 %e t* e e*/h ste, 0or%*r' *s * te*m.S, r t o0 % + +1.6e %
e/ome * e*' +1 1 o * /o+s&mer so &t o+s /om,*+-. O&r /& t&re *+' 2* &es %
e+* e +' 2 '&* s *+' te*ms to re*/h e tr*or' +*r- e2e s o0 ,er0orm*+/e th*t % /re*te
/om,*+- s, r t3 ,r 'e + *//om, shme+ts *+' o&tst*+' +1 res& ts 0or * o0 o&r
st* eho 'ers.
,ISION
+Re$c&i(, -o%.!-i!e to b%i(, e/ce..e(ce &o'e +
EVERYHOME, EVERYWHERE WITH PRIDE, PASSION AND
PERFORMANCE’
6h r ,oo 3 + ts /hose+ +es o0 &s +ess3 % 1ro% % th +e% o,,ort&+ t es *+' e the
e*'er + *+ e2er!/h*+1 +1 1 o * m*r et. 6e % e 'r 2e+ - o&r /omm tme+t to/o+t +&o&s 4&* t- m,ro2eme+t *+' to e /ee' * o&r e t +1 stre+1ths *+' 'e2e o, +1
+e% /om,ete+/ es. 6e % e m*r et 'r 2e+3 e00 / e+t *+' ,ro0 t* e. O&r s&//ess %
m* e 6h r ,oo * /om,*+- th*t %or '% 'e /&stomers3 em, o-ees *+' st* eho 'ers /*+
'e,e+' &,o+.
MISSION
6e % e 'em*+' +1 o0 o&rse 2es so *s to /*re 0or o&r /&stomers e +o other r*+' 'oes.
6e % ser2e % th ,r 'e + e2er- I+' *+ home *+' r +1 ,ros,er t- to o&r +2estors.
6e % '*re to /h*+1e the st*+'*r's o0 o&r +'&str- *+' e the e+2- o0 o&r
/om,et tors.
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INTRO ISION STATEMENT O 6HIRLPOOL
“E,ERY HOME E,ERYWHERE ?% PRIDE PASSION
PERFORMANCE.”
THE 6HIRLPOOL MISSION STATEMENT
6e % e 'em*+' +1 o0 o&rse 2es so *s to /*re 0or o&r /&stomers e +o other
r*+'s.
6e % ser2e % th ,r 'e + e2er- I+' *+ home *+' r +1 ,ros,er t- to o&r +2estors
6e % '*re to /h*+1e the st*+'*r's o0 o&r +'&str- *+' e the e+2- o0 o&r
/om,et tors.
6e % e the e*'er + home *,, *+/es3 %h /h * others % %*+t to em& *te.
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ABOUT WHIRLPOOL CORPORATION
6h r ,oo Cor,or*t o+ s the %or ' s e*' +1 m*+&0*/t&rer *+' m*r eter o0 m*@or home
*,, *+/es. He*'4&*rtere' *t Be+to+ He ro+3 M /h 1*+3 *+' the m*@or r*+' +*mes +
* o&t :=< /o&+tr es. Tho&1h +o% * 1 o * e*'er3 the /om,*+- e1*+ *s * 0*m - o%+e'
m*/h +es sho, o/*te' + * sm* to%+ o+ E*ster+ Shore o0 L* e M /h 1*+.
WHIRPOOL CORPORATION TODAY
6or ' s e*' +1 m*+&0*/t&r +1 *+' m*r eter o0 m*@or home *,, *+/es.
& +e o0 m*@or home *,, *+/es.
M*+&0*/t&re :" /o&+tr es.
Re2e+&e :" o+.
Em, o-ees =5
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THE HISTORY
o&+'e' + :;:: *s U,to+ M*/h +e Com,*+- ,ro'&/e' motor 'r 2e+ %r +1er %*sher.
So ' 0 rst or'er o0 %*sher + :;:? to se*rs Roe &/ *+' Co!o&r *r1est ret* /&stomer
to'*-.
I+ :;5< the /om,*+- %*s re+*me' the The 6h r ,oo Cor,or*t o+ *&tom*t / '-ers
%ere *''e' to %*sher +e.
I+ :;5$ 6h r ,oo m*'e ts 0 rst +2estme+t o&t s 'e +orth Amer /* + Br*7 .
Re2e+&e re*/he' : o+ + :;?$.
6h r ,oo ,&r/h*se' K t/he+ A '3 r*+' + :;$? *+' e1*+ ts 1 o * 7*t o+ e00orts +
:;$< s
PRODUCTS WORLD WIDE
6*shers
Re0r 1er*tors
M /ro%*2es
A r /o+' t o+ers
Dr-ers
D sh%*shers
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ree7ers
Coo +1 r*+1es
E h*&st 0*+s o2e+s hoo's et/.
WHIRLPOOL S GOAL IN INDIA
To e/ome the most ,ro0 t* e ,ro'&/er o0 t!" ,ro'&/ts re0r 1er*tors *+' %*sh +1
m*/h +es3 + I+' *.
MANUFATURING FACILITES
6h r ,oo h*s m*+&0*/t&r +1 0*/ t es *t three , */es !
6*sh +1 M*sh +es Po+' /herr-3 M*'r*s St*rte' A,r ;=
Re0r 1er*tors *r '* *'3 H*r-*+* St*rte' e ;5
C C 0ree re0. R*+@*+1o*+3 P&+e St*rte' M*r/h ;$
WHIRLPOOL IN FARIDABAD
O+ e r&*r- "= th :;;5 6h r ,oo */4& re' /o+tro +1 +terest + e 2 +*tor o0 I+' *3
tr*' t o+* - the /o&+tr- s *r1est m*+&0*/t&rer *+' m*r eter o0 re0r 1er*tors. 6 th the
m*+&0*/t&r +1 *se + *r '* *'3 H*r-*+*3 th s *sso/ *t o+ * so - e 'e' * +et%or o0
o2er #5
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PRODUCTION CAPACITY IN FRO PLANT
The ,ro'&/t o+ /*,*/ t- + *r '* *' Re0r 1er*t o+ Or1*+ 7*t o+ P *+t s:
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The ++o2*t o+s *re ,*rt o0 6h r ,oo s str*te1- o0 & ' +1 /&stomer o-* t- - *,, - +1
* 'ee,er3 0&+'*me+t* &+'erst*+' +1 o0 /&stomers +ee's3 'es res *+' 0est- es. The
6h r ,oo D&et / othes %*sher *+' 'r-er ,* r ( HE3t &+'er Se*rs3 Roe &/ *+' Co. s
Kenmore Elite r*+')3 %h /h %*s *&+/he' +*t o+% 'e + "
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6h r ,oo o0 I+' *3 *r '* *' /*ters to ts ,o%er re4& reme+ts thro&1h ts o%+
,o%erho&se %h /h h*s >'1 sets o&t o0 %h /h rem* + 0&+/t o+* *t * t me. It * so
/o+s&mes e e/tr / t- 0rom H*r-*+* e e/tr / t- o*r'. Its mo+th - ,o%er re4& reme+t s
*ro&+' :5
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M*ster P e/e
*t Door Re0r 1er*tor
Coro+* De & e
BPL S +1er
OPERA RANG
:;< E te
:;< De & e
":5 E te
":5 De & e
FINANCIAL PERFORMANCE
S* e !:=$
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the /om,*+- * so m*+&0*/t&res 0or some other /om,*+ es .O+ *+ *2er*1e *ro&+' "5"?
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ABOUT THE PLANT
The %ho e , *+t s ro*' - / *ss 0 e' +to s mo+th ,*rts3 %h /h *re
PRESS SHOP
PAINT SHOP
ACCUM OAMIN8 (Door o*m +1 *+' C* +et o*m +1)
E9TRUSION
E APORATOR SECTION
ASSEMBLY LINES
INFORMATION AND HISTORY
I+ :;::3 the U,to+ Brothers (Lo& s3 re'er / 3 *+' Emor-) /re*te' the U,to+ M*/h +e
Com,*+- + St. Jose,h3 MI to ,ro'&/e e e/tr /3 motor!'r 2e+ %r +1er %*shers. Jo +e'
% th Se*rs3 Roe &/ *+' Co. + :;:?3 the U,to+!m*+&0*/t&re' %*shers so ' 0*ster th*+
the rothers /o& ' m*+&0*/t&re them3 th&s /re*t +1 the m&t&* - e+e0 / * re *t o+sh ,
et%ee+ Se*rs *+' 6h r ,oo .
S +/e the :;>
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To'*- the 6h r ,oo Cor,or*t o+ rem* +s the *r1est North Amer /*+ s&,, er o0 m*@or
*,, *+/es to Se*rs &+'er the Ke+more r*+'. I+ter+*t o+* -3 6h r ,oo s * so
re/o1+ 7e' 0or e+er1- e00 / e+t *,, *+/es3 *s %e *s 0or the r /omm tme+t to
e+2 ro+me+t* ,*/ *1 +13 ,ro'&/t o+3 *+' 'es 1+. 6h r ,oo s the %or ' s e*' +1
m*+&0*/t&rer *+' m*r eter o0 m*@or home *,, *+/es3 e/om +1 * tr&ste' ho&seho '
+*me * o2er the %or '.
Lo/*te' + Be+to+ H*r o&r3 MI3 6h r ,oo s Cor,or*te He*'4&*rters 0o/&ses o+ the
so/ * res,o+s t es to the r /omm&+ t- *+' to the e+2 ro+me+t. At 6h r ,oo
Cor,or*t o+ %e t* e o&r e+2 ro+me+t* res,o+s t es 2er- ser o&s -. J&st *s %e h*2e
t* e+ * 1 o * *,,ro*/h to o&r home *,, *+/e &s +ess3 %e e e2e o&r %or ' se+2 ro+me+t* ss&es m&st e *''resse' + * s m *r - /om,rehe+s 2e %*-3 s*-s Je00 M.
ett 13 Pres 'e+t3 Ch* rm*+ *+' CEO o0 6h r ,oo Cor,or*t o+.
6h r ,oo * so 'o+*te' * : m o+ + /*sh3 ,ro'&/ts3 *+' ser2 /es to H&rr /*+e K*tr +*
re e0 e00orts + "
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C&stomer o-* t- e*' 6h r ,oo to -e*rs o0 s&//ess % th *++&* s* es o0 more th*+ :;
o+3 m*r et +1 r*+'s e M*-t*13 K t/he+ A '.
INTRODUCTION O 6HIRLPOOL ( RO) PLANT
The *r '* *' , *+t s o+e o0 the , *+ts + I+' *3 h*2 +1 he*' o00 /e + De h . It s * so
+o%+ *s *r '* *' Re0r 1er*t o+ O,er*t o+ ( RO) *+' %*s est* she' + :;?#. I+
:;;53 % th the mer1e o0 t%o 1 *+t /om,*+ es3 QKe 2 +*tor o0 I+' * *+' Q6h r ,oo
Cor,or*t o+3 USA 3 the rth o0 6h r ,oo o0 I+' * too , */e. It m*+&0*/t&res ' re/t
/oo r*+1e o0 re0r 1er*tors. The tot* s te *re* + RO s :3 ::3">
tot* &t 7e' *re* s ?
RO +o% &ses C C 0ree re0r 1er*+ts (H C) s&/h *sR!:#=* *+' ,o -o so/-*+*te 0or 0o*m +1. The RO * so e ,orts re0r 1er*tors to N 1er *3 B*+1 *'esh3 Sh*r@*h3Ph ,, +es3 Ne,* *+' to /ert* + E&ro,e*+ /o&+tr es. Th s , *+t *//o&+ts 0or
*,,ro m*te - ?
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COMPETITOR
I+ the m*r et o0 home *,, *+/es 6HIRLPOOL3 SAMSUN83 8ODREJ *+' L8 *re
m*@or , *-ers. B&t + the m*r et o0 re0r 1er*tors 6HIRLPOOL 1ot the e*' 0rom * ts
/om,et tors oth - 2o &me *+' re2e+&e (e /e,t L8). The m*@or /om,et tors +
re0r 1er*t o+ m*r et *re ELECTROLU93 8ODREJ3 L8 *+' SAMSUN8
WHIRLPOOL FREE E MODEL
MODEL FEATURES BASE
MSRP
"=.5 C&. t. 6h r ,oo 8o '
S 'e!B-!S 'e Co&+ter!De,th
Re0r 1er*tor
ENER8Y STAR &* 0 e'
GC9SHE N
"";;.
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6h r ,oo 8o ' "#.: C&. t.Co&+ter De,th S 'e!B-!S 'e
Re0r 1er*tor
ENER8Y STAR &* 0 e'
GC3NHA ,
":;;.
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F%ee3e% o( To# e% *
•
":.> C&. t. 6h r ,oo 8o '
To,! ree7er Re0r 1er*tor
GR2SHW P
:"?;.
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:$.; C&. t. To,! ree7er
Re0r 1er*tor
ENER8Y STAR &* 0 e'
GR FHT ,
;$;.
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REPRESENTATI,E OF THE MANAGEMENT IN FRO
:. Mr. *s S +1h* ! P *+t D re/tor
". Mr. P.K S* %*+ ! 8e+. M*+*1er HR
#. Mr. S*+@*- A11*r%* ! 8e+. M*+*1er A//o&+ts
=. Mr. A+ r&'h* es *r ! 8e+. M*+*1er O,er*t o+
5. Mr. A2 +*sh M*th&r ! 8e+.M*+*1er Te/h+ /*
REPRESENTATI,E OF THE WOR MEN IN FRO
:. Mr. Br @ Bh&s*+ ! Pres 'e+t
". Mr.8 r sh ! 8e+er* Se/ret*r-
#. Mr. N.B. S +1h ! /e Pres 'e+t
=. Mr. S*me- S +1h ! Jo +t Se/ret*r-
5. Mr. Pr*2ee+ 8er* ! C*sh er
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CHAPTER-3
RE,IEW OF
LITERETURE
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R'4 "% $'=
AN INTRODUCTION TO RECRUITMENT AND SELECTION
A s&//ess0& em, o-ers *re st* +1 me+ *+' %ome+ %ho % 'o the &+&s&* 3 %ho
th + 3 %ho *ttr*/t *tte+t o+ - ,er0orm +1 more th*+ s e ,e/te' o0 them.C 5'6 S4 ? #
Re/r& tme+t s the ,ro/ess o0 se*r/h +1 0or ,ros,e/t 2e em, o-ees *+' st m& *t +1 them
to *,, - 0or @o s + the or1*+ 7*t o+ .To re/r& t me*+s to e+ st3 re, e+ sh or re +0or/e. It
re0ers to the ,ro/ess o0 r +1 +1 to1ether ,ros,e/t 2e em, o-ees *+' em, o-er % th *
2 e% to st m& *te *+' e+/o&r*1e the 0ormer to *,, - 0or * @o % th the *tter. The ,r m*r-
,&r,ose o0 re/r& tme+t *+' se e/t o+ s to */h e2e o+e 'es re' * m .e. , / +1 the r 1ht ,erso+ 0or the r 1ht @o s.
The re/r& tme+t ,ro/ess e1 +s %he+ *+ em, o-ee s to e tr*+s0erre' or ,romote' to
*+other ,ost3 +ot /e o0 res 1+*t o+ or ' sm ss* s 1 2e+ or ret reme+t s , *++e'. The 0 2e
e-%*-s to 'e2e o, to, 4&* t- ,eo, e
Re/r& tme+t!1ett +1 the r 1ht ,eo, e + the r 1ht @o
De2e o, +1 ,eo, e!thro&1h tr* + +1 'e2e o,me+t.
Mo+ tor +1!to e+s&res o+1!term 'e2e o,me+t *+' ,er0orm*+/e.
De2e o, +1 M*+*1ers!e+s&r +1 th*t these e- ,eo, e *re 'e 2er +1 %h*t the
or1*+ 7*t o+ re4& res.
M*+*1 +1 0or ,er0orm*+/e! te/h+ 4&es th*t e+s&re to, 4&* t- ,er0orm*+/e
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F 4 ) 6 A//'4 %=7 R'4 "% $'= * -
I+ re/r& t +1 +e% em, o-ees m*+*1eme+t m&st /o+s 'er the +*t&re o0 * or m*r et3 %h*t
sort o0 ,ote+t * * or *re *2* * e *+' ho% 'o oo 0or %or s. The 0*/tor *00e/t +1 /*+ e s&mme' &, &+'er the 0o o% +1 he*'s
L #) M @' B)"= %'6 *- The +o% e'1e o0 the o&+'*r es he , m*+*1eme+t
+ est m*t +1 the *2* * e s&,, - o0 4&* 0 e' ,erso++e 0orm3 %h /h t m 1ht re/r& t.
A * or m*r et /o+s sts o0 * 1eo1r*,h /* *re* + %h /h the 0or/es o0 'em*+' *+'
s&,, - +ter*/t *+' th&s *00e/t the ,r /e o0 * or.
A> %5 #5' S@%556*! Com,*+ es m&st o/*te the *re*s %here the- /*+ 0 +' em, o-ees
%ho 0 t the @o s *//or' +1 to the r s s.
E4)=)$%4 C)= % %)=* E/o+om / /o+' t o+s * so *00e/t re/r& tme+t.
U+em, o-me+t %or er m*- s%*m, * +e% , *+ o/*te' + * 'e,resse' * or m*r et
%here*s * 0 rm tr- +1 to est* sh t or to e ,*+' + *+ *re* %here * 0e% 4&* 0 e'
%or ers *re o&t o0 %o h*s 4& te * ' 00ere+t re/r& tme+t ,ro em.
A 4 %>'='66 )/ ' C)$ =+ * The *ttr*/t 2e+ess o0 the /om,*+- + terms o0
h 1her %*1es3 / e*+ %or 3 etter 0r +1e e+e0 ts *+' r*, ' ,romot o+s ser2es *s
+0 &e+/ +1 0*/tor + re/r& tme+t.
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SCOUTIN8
PROCESS OF RECRUITMENT
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Re/r& tme+t e1 +s - s,e/ 0- +1 the h&m*+ reso&r/e re/r& tme+t3 + t *t +1 */t 2 t es
*+' */t o+ to 'e+t 0- the ,oss e so&r/es 0orm %here the- /*+ e met3 /omm&+ /*t +1
the +0orm*t o+ * o&t the @o s3 terms *+' /o+' t o+s *+' ,ros,e/ts the- o00er3 *+' e+th&se
the ,eo, e %ho meet the re/r& tme+t to res,o+' to the +2 t*t o+ - *,, - +1 0or @o s.
There*0ter the se e/t o+ ,ro/ess e1 +s. The ,ro/ess s *s 0o o%s
*) D'4% ' )= )? $ =+ ') 5' +)" ' 55+ =''
I0 e2er-th +1 s e +1 'o+e to m,ro2e ,er0orm*+/e *+' st there s * 1*, et%ee+ %h*t
the /&rre+t ,er0orm*+/e s *+' the 1o* s set3 the+ the est %*- s to re/r& t more ,eo, e.
#! A= 5+ %=7 '
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SELECTIN8UALI IED
PERSONNEL
/) D / %=7
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HUMAN RESOURCEPLANNIN8
RECRUITIN8RE UIREDPERSONNEL
PLACIN8SELECTEDPERSONNELON JOBS
'! E> 5" %)= /" " ' ='' 6
or E2* &*t o+ 0&t&re +ee's m*+,o%er s 'r*0t +1. A m*+,o%er , *+ e2o 2es st&'- +1 the
m* e!&, o0 ,rese+t %or 0or/e3 *ssess +1 0orth/om +1 /h*+1es *+' /* /& *t +1 0&t&re
%or 0or/e3 %h /h s re4& re'. M*+,o%er , *++ +1 he ,s + 'e2 s +1 o+1!term
re/r& tme+t , *+s.
/!F%= %=7 6)" 4'6 )/ '4 "% $'=
The h&m*+ reso&r/e re4& reme+t /*+ e met 0rom +ter+* or e ter+* so&r/e
I= ' = 5 S)" 4'6
These re0er to ,erso+s * re*'- em, o-e' + the or1*+ 7*t o+. Promot +1 ,erso+s 0rom
o%er e2e s m*- 0 &, 2*/*+/ es *t h 1her e2e s. Short*1e o0 m*+,o%er + o+e r*+/h
0*/tor- m*- e met - tr*+s0err +1 s&r, &s st*00 0rom *+other r*+/h 0*/tor-. Promot o+
me*+s sh 0t +1 o0 *+ em, o-ee to h 1her ,ost /*r +1 1re*ter s* *r-3 st*t&s *+'
res,o+s t-. O+ the other h*+' tr*+s0er re0er to the sh 0t +1 *+ em, o-ee % th s* *r-3
st*t&s *+' res,o+s t-. Some t me e !em, o-ee o0 the or1*+ 7*t o+ m*- e re!
em, o-e'.
A > = 7'6 )/ I= ' = 5 S)" 4'6*
:. +1 2*/*+/ es 0or h 1her @o - ,romot +1 em, o-ees 0rom % th + the or1*+ 7*t o+
he ,s to mot 2*te *+' m,ro2e' the mor* e o0 the em, o-ees. Th s +'&/es o-* t-
*mo+1 them.". I+ter+* re4& reme+t h*s to m + m 7e * or t&r+o2er *+' * se+tee sm. Peo, e %* t 0or
,romot o+ *+' the %or 0or/e s more s*t s0 e'.
#. C*+' '*tes %or +1 + or1*+ 7*t o+ 'o +ot re4& re +'&/t o+ tr* + +1. The- *re * re*'-
0*m *r % th or1*+ 7*t o+ *+' % th the ,eo, e %or +1 + t.
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INDIN8 ANDDE ELOPIN8 SOURCES OPOTENTIALEMPLOYEES
SEARCH OR PROSPECTI EEMPLOYEES*). DE ELOPIN8TECHNI UES
). ATTRACTIN8CANDIDATES
E ALUATIN8E ECTI ENESSORECRUITIN8
INTERNAL SOURCES
E9TERNALSOURCES
PERSONNELRESEARCH
JOB POSTIN8
E9PERIENCE
EMPLOYEE RE ERRALS
AD ERTISIN8
TRANS ERRIN8 TO NE6 JOBS
UP8RADIN8 INSAME POSITION
PROMOTIN8 TO HI8HER JOBS
PRO IDIN8 IN ORMATION
CLARI YIN8DOUBTS
D%6 > = 7'6 )/ I= ' = 5 S)" 4'6*
:. There m*- e + ree' +13 *s 0resh t* e+t 0rom o&ts 'e s +ot o t* +e'. I+ter+*
/*+' '*tes m*- +ot e 1 2e+ * +e% o&t oo *+' 0resh 'e*s to &s +ess.
". U+s& t* e /*+' '*tes m*- +ot e ,romote' to ,os t o+s o0 h 1her res,o+s t-
e/*&se the /ho /e s m te'.
#. The em, o-ees m*- e/ome eth*r1 / 0 the- *re s&re o0 t me o&+' ,romot o+. There
m*- e +0 1ht +1 *mo+1 those %ho *s, res 0or ,romot o+ % th + the or1*+ 7*t o+.
=. I+ter+* re/r& tme+t /*++ot e /om, ete metho' + tse 0. The e+ter,r se h*s to resort to
e ter+* re/r& tme+t *t some st*1e e/*&se * 2*/*+/ es /*++ot e 0 e' 0rom % th +
or1*+ 7*t o+.
E ' = 5 S)" 4'6
It re0ers to re/r& tme+t o0 em, o-ees 0rom o&ts 'e the or1*+ 7*t o+. E ter+* so&r/es
,ro2 'e % 'e /ho /e o0 the re4& re' +&m er o0 the em, o-ees h*2 +1 the 'es re'
4&* 0 /*t o+. It * so ,ro2 'es the ,eo, e % th +e% 'e*s *+' s,e/ * 7e' s s re4& re' to
/o,e % th +e% /h* e+1e *+' to e+s&re 1ro%th o0 the or1*+ 7*t o+. I+ter+* /om,et tors
h*2e to /om,ete % th the o&ts 'ers. Ho%e2er3 e st +1 em, o-ees rese+t the ,o /- o0 0 +1 h 1her! e2e 2*/*+/ es 0rom o&ts 'ers. Moreo2er t s t me /o+s&m +1 *+'
e ,e+s 2e to re/r& t ,eo, es 0rom o&ts 'e. Re/r& tme+t 0rom the o&ts 'e m*- /re*te
0r&str*t o+ *mo+1 the e st +1 em, o-ees th*t *s, res 0or ,romot o+s. There s +o
1&*r*+tee th*t the or1*+ 7*t o+s % *ttr*/t s&00 / e+t +&m er o0 s& t* e /*+' '*tes.
A > = 7'6 )/ E ' = 5 S)" 4'6*
:. The e+tr- o0 0resh t* e+t + to the or1*+ 7*t o+ s e+/o&r*1e'. Ne% em, o-ees r +1
+e% 'e*s to the or1*+ 7*t o+.
". E ter+* so&r/es ,ro2 'e % 'er so&r/es o0 ,erso++e to /hoose 0rom.
#. Re4& s te t-,e o0 ,erso++e h*2 +1 the re4& re' 4&* 0 /*t o+s3 tr* + +1 *+' s *re
*2* * e 0rom the e ter+* so&r/es.
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D%6 > = 7'6 )/ E ' = 5 S)" 4'6*
:. The e+ter,r se /*+ m* e the est se e/t o+ s +/e se e/t o+ s m*'e 0rom *mo+1 * *r1e
+&m er o0 *,, /*+ts.
". There s * 1re*ter 'e/or*t o+ + em, o-er! em, o-ee re *t o+sh ,3 res& t +1 + +'&str *
str es3 &+rest3 *+' o/ o&ts.
#. The ,erso++e s se e/te' 0rom o&ts 'e m*- s&00er 0rom the '*+1er o0 *'@&stme+t to the
+e% %or e+2 ro+me+t
METHODS OF RECRUITMENT
A metho's o0 re/r& tme+t /*+ e ,&t +to three /*te1or es
*) D re/t metho'
) I+' re/t metho'
/) Th r'!,*rt- metho'
! D% '4 M' ) *
These +/ &'e the /*m,&s +ter2 e% *+' ee, +1 * 2e re1 ster o0 @o see ers. Us&* - &+'er th s metho'3 +0orm*t o+ * o&t @o s *+' ,ro0 e o0 ,erso+s *2* * e 0or @o s s e /h*+1e' *+'
,re m +*r- s/ree+ +1 s 'o+e. The short ste' /*+' '*tes *re the+ s& @e/te' to the rem* +'er
o0 the se e/t o+ ,ro/ess. Some or1*+ 7*t o+ m* +t* +s 2e re1 sters or re/or' o0 *,, /*+ts *+'
re0ers to them *s *+' %he+ the +ee' *r ses.
#! I= % '4 M' ) *
The- /o2er *'2ert s +1 + +e%s,*,ers3 o+ the r*' o3 + tr*'e *+' ,ro0ess o+* @o&r+* s3
te/h+ /* @o&r+* s *+' ro/h&res.
6he+ 4&* 0 e' *+' e ,er e+/e' ,erso+s *re +ot *2* * e thro&1h other so&r/es3
*'2ert s +1 + +e%s,*,ers *+' ,ro0ess o+* *+' te/h+ /* @o&r+* s + m*'e. 6here*s *
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t-,es o0 *'2ert seme+ts /*+ e m*'e + +e%s,*,ers *+' m*1*7 +es3 o+ - ,*rt /& *r t-,es
o0 ,osts sho& ' e *'2ert se' + the ,ro0ess o+* *+' te/h+ /* @o&r+* s.
A %e tho&1ht!o&t *+' , *++e' *'2ert seme+t 0or *,,o +tme+ts re'&/es the ,oss t- o0
&+4&* 0 e' ,eo, e *,, - +1. I0 the *'2ert seme+t s / e*r *+' to the ,o +t3 /*+' '*tes /*+
*ssess the r * t es *+' s& t* t- 0or the ,os t o+ *+' o+ - those %ho ,ossess the
re4& s te 4&* 0 /*t o+s % *,, -
4! T % P + M' ) *-
*r o&s *1e+/ es *re &se' 0or re/r& tme+t &+'er these metho's. These +/ &'e /ommer/ * *+'
,r 2*te em, o-me+t *1e+/ es3 st*te *1e+/ es *+' , */eme+t o00 /es o0 s/hoo s 3 /o e1es *+'
,ro0ess o+* *sso/ *t o+s 3 re/r& t +1 0 rms 3 m*+*1eme+t /o+s& t +1 0 rms3 +tro'&/t
sem +*rs 0or /o e1e ,ro0essors 30r e+'s *+' re *t 2es .
E$ 5)+$'= A7'=4%'6*-
The- *re s,e/ * 7 +1 + s,e/ 0 / o//&,*t o+ e 1e+er* o00 /e he ,3 s* esm*+3 te/h+ /*%or ers3 *//o&+t*+ts3 /om,&ter st*003 e+1 +eers *+' e e/&t 2es *+' s& t* e ,erso+s
*2* * e 0or * @o . Be/*&se o0 the r s,e/ * 7*t o+3 the- /*+ +ter,ret the +ee's o0 the r
/ e+ts *+' see o&t ,*rt /& *r t-,es o0 ,erso+s.
S ' ) P"#5%4 E$ 5)+$'= A7'=4%'6*-
The- * so +e% *s Em, o-me+t or L* or E /h*+1es3 *re the m* + *1e+/ es 0or ,& /
em, o-me+t. The- * so ,ro2 'e * % 'e r*+1e o0 ser2 /es3 e /o&+se +13 *ss st*+/e +
1ett +1 @o s3 +0orm*t o+ * o&t the * or m*r et3 * or *+' %*1e r*tes3 et/.
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E '4" %>' R'6' 4 A7'=4%'6*-
The- m* +t* + * /om, ete +0orm*t o+ re/or's * o&t em, o-e' e e/&t 2es *+'
re/omme+' ,erso+s o0 h 1h /* er 0or m*+*1er * 3 m*r et +1 *+' ,ro'&/t o+ e+1 +eers
,osts. These *1e+/ es *re oo e' &,o+ *s he*' h&+ters 3 r* 'ers 3 *+' , r*tes .
T ' U=%)=6*-
The em, o-ers to s&,, - %h*te2er *'' t o+* em, o-ees m*- e +ee'e' o0te+ /* o+
Tr*'e U+ o+s. U+ o+s m*- e *s e' 0or re/omme+'*t o+s *r1e - *s * m*tter o0 /o&rtes-
*+' *+ e2 'e+/e o0 1oo'% *+' /oo,er*t o+
P )/'66%)= 5 S)4%' %'6*-
The- m*- ,ro2 'e e*'s *+' / &es + ,ro2 ' +1 ,rom s +1 /*+' '*tes 0or e+1 +eer +13
te/h+ /* *+' m*+*1eme+t ,os t o+s. Some o0 these m* +t* + m* or'er , */eme+t
ser2 /es.
SELECTION
Se e/t o+ s the ,ro/ess o0 /*re0& - s/ree+ +1 the /*+' '*tes to /hoose the most s& t* e
,erso+ 0or the @o 2*/*+/ es to e 0 e'. U+'er t 4&* 0 /*t o+s3 tr* + +13 e ,er e+/e3 *+'
*/ 1ro&+' o0 *,, /*+t *re e2* &*te' + the 1ht o0 @o re4& reme+t. It ' 2 'es the
/*+' '*tes +to t%o /*te1or es +*me -3
/) Those %ho *re em, o-e'.
') Those %ho *re to e re@e/te'..
A 0orm* 'e0 + t o+ o0 se e/t o+ s *s 0o o% +1QIt s the ,ro/ess o0 ' 00ere+t *t +1 et%ee+ *,, /*+ts + or'er to 'e+t 0- (*+' h re) those
% th * 1re*ter e hoo' o0 s&//ess + * @o .
Se e/t o+ ,ro/ess *ss&mes *+' r 1ht - so3 th*t there *re more +&m er o0 /*+' '*te
*/t&* - se e/te' /*+' '*tes *re m*'e *2* * e thro&1h re/r& tme+t ,ro/ess.
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m*- /ome to 1ht3 %h /h e*' to the re@e/t o+ o0 the *,, /*+t. A ,ro/e'&re m*- e
/o+s 'ere' to * ser es o0 s&//ess 2e h&r' es or *rr ers3 %h /h *+ *,, /*+t m&st /ross.
These *re +'e+te' *s s/ree+s *+' the- *re 'es 1+e' to e m +*te *+ &+4&* 0 e' *,, /*+t*t *+- ,o +t + th s ,ro/ess. Th*t te/h+ 4&e s +o%+ *s the s&//ess 2e h&r' e te/h+ 4&e.
Not * se e/t o+ ,ro/ess +/ &'es * these h&r' es. The /om, e t- o0 ,ro/ess &s&* -
+/re*ses % th the e2e *+' res,o+s t- o0 the ,os t o+ to e 0& 0 e'.
A %e !or1*+ 7e' se e/t o+ ,ro/e'&re sho& ' e 'es 1+e' to se e/t s&st* +* e /*+' '*tes
0or 2*r o&s @o s. E*/h ste, + the se e/t o+ ,ro/ess sho& ' he , + 1ett +1 more *+' more
+0orm*t o+ * o&t the /*+' '*te. There s +o ' e se e/t o+ ,ro/e'&re *,,ro,r *te 0or *
/*ses.
S ' 6 %= ' 6'5'4 %)= )4'66*-
Pre m +*r- S/ree+ +1
A,, /*t o+ B *+
Em, o-me+t Tests
Se e/t o+ I+ter2 e%
Me' /* or Ph-s /* E *m +*t o+
Che/ +1 Re0ere+/e
+* A,,ro2*
P '5%$%= + S4 ''=%=7*-
Th s s esse+t * - to /he/ %hether the /*+' '*te 0& 0 s the m + m&m 4&* 0 /*t o+. The
,re m +*r- +ter2 e% s 1e+er* - 4& te r e0. Its * m s to e m +*te the &+s& t* e
/*+' '*te. The @o see ers *re re/e 2e' *t the re/e,t o+ /o&+ter o0 the /om,*+-. The
re/e,t o+ sts or other o00 / * +ter2 e%s the /*+' '*tes to 'eterm +e %hether he s
%orth%h e or the /*+' '*te to 0 &, the *,, /*t o+ *+ . C*+' '*tes ,ro/ess +1 the
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m + m&m 4&* 0 /*t o+ *+' h*2 +1 some /h*+/es o0 e +1 se e/te' *re 1 2e+ the
,res/r e' *,, /*t o+ 0orm +o%+ *s *,, /*t o+ *+ .
A 5%4 %)= B5 =@*-
The /*+' '*tes *re re4& re' to 1 2e 0& +0orm*t o+ * o&t the r *1e3 4&* 0 /*t o+3
e ,er e+/e3 0*m - */ 1ro&+'3 *,t t&'e *+' +terests */t + the *,, /*t o+ *+ . The
*,, /*t o+ *+ ,ro2 'es * %r tte+ re/or' * o&t the /*+' '*te. The *,, /*t o+ 0orm
sho& ' e 'es 1+e' to o t* + * re e2*+t +0orm*t o+ * o&t the /*+' '*tes. A
*,, /*t o+s re/e 2e' 0rom the /*+' '*tes *re /*re0& - s/r&t + 7e'. A0ter the s/r&t +-
more s& t* e /*+' '*tes *mo+1 the *,, /*+ts *re short! ste' 0or %r tte+ tests *+' others
*re re@e/te'.
E$ 5)+$'= T'6 6 *-
C*+' '*tes *re *s e' to *,,e*r 0or %r tte+ or other tests. Tests h*2e e/ome ,o,& *r
s/ree+ +1 'e2 /es. These tests *re *se' o+ the *ss&m,t o+ th*t h&m*+ tr* ts *+' %or
eh*2 ors /*+ e ,re' /te' - s*m, +13 ho%e2er tests *re +ot 0& - re * e *+' the- * so
+2o 2e t me *+' mo+e-. Test s more &se0& + 'e+t 0- +1 *+' e m +*t +1 &+s& t* e/*+' '*tes there0ore sho& ' e &se' o+ - *s s&,, eme+ts r*ther th*+ *+ +'e,e+'e+t
te/h+ 4&e o0 se e/t o+. The m* + t-,es o0 tests *re
I+te 1e+/e tests
A,t t&'e Test
I+terest Test
Perso+* t- Test
De ter t- Test
S'5'4 %)= I= ' >%'?*-
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It +2o 2es * 0*/e!to!0*/e /o+2ers*t o+ et%ee+ the em, o-er *+' the /*+' '*te the
se e/tor *s s * @o re *te' *+' 1e+er* 4&est o+s. The %*- + %h /h * /*+' '*te res,o+'s
to the 4&est o+ s e2* &*te'. The o @e/t 2es o0 the +ter2 e% *re *s 0o o% +1
To 0 +' o&t the /*+' '*te s o2er* s& t* t- 0or the @o .
To /ross!/he/ the +0orm*t o+ o t* +e' thro&1h *,, /*t o+ *+ *+' tests3 *+'
To 1 2e *+ *//&r*te , /t&re o0 the @o *+' the /om,*+-.
I+ter2 e% s the most % 'e - &se' ste, + em, o-ee se e/t o+. Ho%e2er3 +ter2 e% s&00ers
0rom se2er* 'r*% */ s
rst -3 t s * t me /o+s&m +1 *+' e ,e+s 2e 'e2 /e. Se/o+' -3 t /*+ test o+ - the
,erso+* t- o0 the /*+' '*te *+' +ot h s s 0or the @o . Th r' -3 the +ter2 e%er m*- +ot
e *+ e ,ert *+' m*- 0 to e tr*/t * re e2*+t +0orm*t o+ 0rom the /*+' '*te. o&rth -3
the ,erso+* @&'1me+t or *s o0 the +ter2 e%er m*- m* e the res& t o0 the +ter2 e%s
+*//&r*te.
I+ter2 e% sho& ' e ,ro,er - /o+'&/te' + * ,ro,er ,h-s /* e+2 ro+me+t. The +ter2 e%
room sho& ' e 0ree 0rom +o se *+' +terr&,t o+s. The e+2 ro+me+t sho& ' e /o+0 'e+t
*+' 4& te. Peo, e 1e+er* - t* 0ree - *+' 0r*+ - %he+ there s ,r 2*/- *+' /om0ort.
There0ore3 /*+' '*tes sho& ' e ,&t *t e*se. The +ter2 e%er sho& ' ,*- 0& *tte+t o+ to
%h*t the /*+' '*tes h*2e to s*-.
M' %4 5 ) P +6%4 5 E $%= %)= *-
C*+' '*tes %ho *re 0o&+' s& t* e *0ter +ter2 e% *re /* e' 0or ,h-s /* e *m +*t o+. A
P*+e o0 'o/tors to +s&re th*t the- *re he* th- *+' ,h-s /* - 0 t 0or the @o 'oes *
me' /* /he/ !&, o0 s&/h /*+' '*tes. A ,ro,er me' /* e *m +*t o+ % * so e+s&re th*t
the /*+' '*tes se e/te' 'o +ot s&00er 0rom *+- ser o&s 'es ro&s %h /h m*- /re*te ,ro ems + 0&t&re.
C '4@%=7 R'/' '=4' *-
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8e+er* -3 e2er- /*+' '*te 0 re4& re' to st*te + the *,, /*t o+ 0orm3 the +*me *+'
*''ress o0 *t e*st t%o res,o+s e ,erso+s %ho +o% h m. The re0ere+/e m*- +ot 1 2e
the r r*+ o, + o+ &+ ess ,rom ses m*'e th*t + * +0orm*t o+ % e e,t str /t -
/o+0 'e+t * . Moreo2er the +0orm*t o+ 1 2e+ - them m*- e *se' + the 0orm o0
/*+' '*te.
F%= 5 A )> 5*-
The /*+' '*tes %ho *re 0o&+' s& t* e *0ter the me' /* /he/ !&, *+' */ 1ro&+'
+2est 1*t o+ *re 0orm* - *,,o +te' - ss& +1 *,,o +tme+t etter to them. The- *re
*s e' to @o + '&t- - the s,e/ 0 e' '*te. No se e/t o+ ,ro/e'&re s 0oo ,roo0 *+' the est
%*- @&'1e * ,erso+ s - o ser2 +1 h m %or +1 o+ the @o . C*+' '*te %ho 1 2es
s*t s0*/tor- '&r +1 the ,ro *t o+*r- ,er o' *re m*'e ,erm*+e+t
SUCCESSI,E HURDLES IN THE SELECTION PROCESS
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MANPOWER PLANNING
M*+,o%er , *++ +1 me*+s ' 00ere+t th +1s to ' 00ere+t or1*+ 7*t o+s. To some
/om,*+- s m*+,o%er , *++ +1 me*+s m*+*1eme+t 'e2e o,me+t to others. It me*+sest m*t +1 m*+,o%er +ee's3 %h e some other m*- 'e0 +e m*+,o%er , *++ +1 *s
or1*+ 7*t o+ , *++ +1. A tho&1h the term3 Qm*+,o%er , *++ +1 /*+ e 'e0 +e'3 *s the
,ro/ess - %h /h *+ or1*+ 7*t o+ e+s&res th*t t h*s the r 1ht +&m er o0 ,eo, e *+' the
r 1ht +' o0 ,eo, e *t the r 1ht , */es3 *t the t me 'o +1 th +1s 0or %h /h the- *re
e/o+om /* - most &se0& .
M = )?' P5 ==%=7 I=>)5>'6*-
M*+,o%er , *++ +1 s * /o+t +&o&s ,ro/ess. I+ o,er*t o+* terms t +2o 2es the *+* -s s
o0 the /&rre+t *+' 0&t&re m*+,o%er reso&r/es terms *+' re4& reme+t to e+s&re th*t s&/h
+ee's *+' reso&r/es *re * %*-s e,t + ,ro,er * *+/e3 oth + terms o0 4&*+t t-.
N'' /) M = )?' P5 ==%=7*-
A s* ' *+' 'o+e3 t /*++ot e 'e0 +e th*t the 4&* t- o0 m*+,o%er /*+ e res,o+s e 0or
s 1+ 0 /*+t ' 00ere+/e + the short *+' o+1 r&+ ,er0orm*+/e *mo+1 /om,*+ es. As R* ,h
Besse o+/e s* '3 QThere s +oth +1 %e /*+ 'o * o&t ,er0orm*+/e o0 ,*st m*+*1eme+t or
the 4&* 0 /*t o+ o0 to'*- s m*+*1eme+t &t tomorro% s m*+*1eme+t /*+ e *s 1oo' *s
to'*- s m*+*1er /*re to m* e t.
Her M*-er h*s em,h*s 7e' the m,ort*+/e o0 h&m*+ *ssets *+' the r &t 7*t o+ *s
&+'er
QThe e00 / e+t &t 7*t o+ o0 h&m*+ reso&r/es m*- 2er- %e e the most m,ort*+t
'eterm +er o0 s&//ess + the &s +ess %or ' + the /om +1 'e/*'e. I th + th*t the
/om,*+ es th*t ,ros,er + the 0&t&re % e those th*t 'o the est @o + 0& - &t 7 +1
the r h&m*+ reso&r/es.
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A or1*+ 7*t o+s *re *s /* - h&m*+ or1*+ 7*t o+s. The- +ee' ,eo, e to /*rr- o&t the
or1*+ 7*t o+* m ss o+3 1o* s *+' o @e/t 2es. E2er- or1*+ 7*t o+ +ee's to re/r& t ,eo, e
The re/r& tme+t ,o /- sho& '3 there0ore3 *''ress tse 0 to the e- 4&est o+ %h*t *re the
,erso++e h&m*+ reso&r/e re4& reme+t o0 the or1*+ 7*t o+ + terms o0 +&m er3 s s3
e2e s et/ to meet ,rese+t *+' 0&t&re +ee's o0 ,ro'&/t o+ *+' te/h+ /* *+' other /h*+1es
, *++e' or *+t / ,*te' + the +e t -e*rs.
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CHAPTER-8
RESEARCH
METHODL0GY
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RESEARCH METHODOLOGY
A Rese*r/h Metho'o o1- 'e0 +es the ,&r,ose o0 the rese*r/h3ho% t ,ro/ee's3ho%
To me*s&re ,ro1ress *+' %h*t /o+st t&te s&//ess % th res,e/t to the o @e/t 2es
'eterm +e' 0or /*rr- +1 o&t the rese*r/h st&'-.The *,,ro,r *te rese*r/h 'es 1+ 0orm& *te' s 'et* e' e o%.
E , or*tor- rese*r/h th s +' o0 rese*r/h h*s the ,r m*r- o @e/t 2e o0 'e2e o,me+t
o0 +s 1hts +to the ,ro em. It st&' es the m* + *re* %here the ,ro em es *+' * so
tr es to e2* &*te some *,,ro,r *te /o&rses o0 */t o+.
The rese*r/h metho'o o1- 0or the ,rese+t st&'- h*s ee+ *'o,te' to re0 e/t these
re* t es *+' he , re*/h the o1 /* /o+/ &s o+ + *+ o @e/t 2e *+' s/ e+t 0 / m*++er.
The ,rese+t st&'- /o+tem, *te' *+ e , or*tor- rese*r/h
SAMP%E DESI&N
M- s&r2e- s /o+'&/te' % th :
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The o @e/t 2e o0 m- st&'- s to &+'erst*+' *+' /r t /* - *+* -7e the re/r& tme+t *+'
se e/t o+ ,ro/e'&re *t 6h r ,oo O0 I+' * t'
:) To /r t /* - *+* -7e the 0&+/t o+ +1 o0 re/r& tme+t *+' se e/t o+ ,ro/e'&res.
") To 'e+t t- the ,ro * e *re*s o0 m,ro2eme+t to m* e re/r& tme+t *+' se e/t o+
#) To +o% the m*+*1er * s*t s0*/t o+ e2e * o&t re/r& tme+t *+' se e/t o+ ,ro/e'&re.
SCOPE OF THE STUDY
The ,rese+t st&'- s *se' o+ re/r& tme+t *+' se e/t o+ + H.R 'e,*rtme+t o0
6HIRLPOOL O INDIA LTD. COMPANY
RESEARCH DESIGN
D C)55'4 %)=
The '*t* 0or the s&r2e- % e /o+'&/te' 0rom oth P %$ %'6*s %e *sS'4)= +
so&r/es.
P %$ + D * -
Us +1 ,erso+* +ter2 e% te/h+ 4&e the s&r2e- the '*t* % /o e/t - &s +1
4&est o++* re. The ,r m*r- '*t* /o e/t o+ 0or h s ,&r,ose s s&,,ose' to e 'o+e -
@&'1me+t s*m, +1 /o+2ers*t o+ s*m, +1. &est o++* re h*s ee+ 0orm*tte' % th oth
o,e+ *+' / ose str&/t&re 4&est o+s.
S'4)= + D * -
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B- 1o +1 thro&1h 2*r o&s re/or's.
B- 1o +1 thro&1h the m*1*7 +e o0 the /om,*+-.
LIMITATIONS OF STUDY
The ,ro@e/t h*s +here+t m t*t o+s '&e to ts ,ote+t * s/o,e
:) S %ee s s too short to 1 2e sh*,e to * +e% 'e* + *+ o ' set &, e
6HIRLPOOL
") Less m,ort*+/e to o+1 term o,er*t o+* e+e0 ts.
#) E ,e+ses 0or HR De,*rtme+ts *re +ot 2 e%e' *s +2estme+ts.
S +/e 6HIRLPOOL s * *r1e or1*+ 7*t o+ % th ts stro+1 - set &s +ess ,r*/t /es3 so
e te+s 2e e00orts *+' /h*+1e + or1*+ 7*t o+ th + +1 % e +e/ess*r- + or'er HR
De,*rtme+t.
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CHAPTER-9
DATA ANALYSIS &
INTERPRETATION
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DATA INTERPRETATION
“TO STUDY THE POLICY AND PROCEDURE TO RECRUITMENT AND
SELECTION”
A 4&est o++* re %*s ,re,*re' 0or the ,&r,ose o0 1ett +1 0ee' */ 0rom the em, o-ees *+'
m*+*1er re1*r' +1 QRe/r& tme+t Se e/t o+ Pro/e'&re o0 the r /om,*+-. #< em, o-ees *re
se e/te' 0rom ' 00ere+t 'e,*rtme+t *+' %ere ' str &te' the 4&est o++* re 0rom the ,&r,ose o0
the st&'-.
A= 5+6%6 )/ '
The *+* -s s o0 the '*t* s 'o+e *s ,er the s&r2e- 0 +' +1. The '*t* s re,rese+te'
1r*,h /* - + ,er/e+t*1e.
The ,er/e+t*1e o0 the ,eo, e o, + o+ %ere *+* -7e' *+' e ,resse' + the 0orm o0 /h*rts
*+' h*2e ee+ , */e' + the +e t 0e% ,*1es.
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M = )?' P5 ==%=7
K-1 . D)'6 +)" 4)$ =+ $ @' /) '4 6 )/ /" " ' $ = )?' 5 ==%=7 ' "% '$'=
S.NO. OPINION NO. ORESPONDENT
PERCENTA8E
:. Yes #< :
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TABLE8.2
Time Period for Estimate
30%
20%30%
20% 0-2years
2-3years
3-4years
4&above years
INTERPRETATION
#
0ore/*st +1.
K-3. W ) +)" 6"77'6 6 )"5 #' ' # 6%6 )/ /) '4 6 %=7
S.N
O.
OPINION NO. O
RESPONDENT
PERCENTA8E
S.NO. OPINION
(YEARS)
NO. O
RESPONDENT
PERCENTA8
E
:.
#. #!= ; #
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:. Tot* /ost o0 the ,ro@e/t ? "
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:. Yes #< :
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#. To some e te+t ; #
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=. I'e+t 0 /*t o+ o0 the /ost o0
re/r& tme+t
? "
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#. Both ? "
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5. A+- other # :
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TABLE8.
Latest Reqruitment Policy
100%
0%
Yes
No
FIGURE8.
INTERPRETATION
:
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se !wn We" Site
.0%
10%
Yes
No
FIGURE8.10
INTERPRETATION
;
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CONCLUSION
&
SUGGESTION
CONCLUSION
E2er- /om,*+- %*+ts to re/r& t the est em, o-ees so the- 0o o% * st*+'*r' ,*tter+ 0or
RECRUITMENT & SELECTION. There0ore3 *t th s t me3 the ,o / es *re /o+s 'ere'
2er- m,ort*+t 0or s&//ess '&e to to&1h /om,et t o+ so e2er- /om,*+- 0o o%s *
*,,ro,r *te ,ro/e'&re 0or Re/r& tme+t Se e/t o+.
I+ the s*me m*++er WHIRLPOOL OF INDIA P,T L . h*s * so *'o,ts s*me /r ter *.
It * %*-s tr es to se e/t the est /*+' '*te th*t s %h- 0o o%s * o+1 to&1h Se e/t o+
Pro/e'&re. Somet mes t /re*tes /o+0&s o+s 0or the /*+' '*tes &t *t *st the /om,*+-
se e/ts the /*+' '*tes *//or' +1 to the re4& reme+t.
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: The m*+*1ers *re 0& - s*t s0 e' % th the e st +1 Re/r& tme+t *+' Se e/t o+
,ro/e'&re.
" The re/r& tme+t *+' Se e/t o+ ,ro/e'&re sho& ' +ot e e+1th-.
# To some e te+t * / e*r , /t&re o0 re4& re' /*+' '*tes sho& ' e m*'e + or'er to
se*r/h 0or *,,ro,r *te /*+' '*tes.
= The Re/r& tme+t *+' Se e/t o+ ,ro/e'&re sho& ' e m,*rt * .
RECOMMENDATIONS FOR THE IMPRO,EMENT OF THE
SYSTEM AND PRACTICES OF RECRUITMENT AND SELECTION
PROCEDURE
The 0o o% +1 *re the re/omme+'*t o+s re/e 2e' 0rom the res,o+'e+ts o0 the
4&est o++* re. These re/omme+'*t o+s *re *se' o+ the r *%*re+ess re1*r' +1 the
Re/r& tme+t *+' Se e/t o+ ,ro/e'&re.
:. D&r +1 the se e/t o+ ,ro/ess +ot o+ - the e ,er e+/e' /*+' '*tes &t * so the 0resh
/*+' '*te sho& ' e se e/te' so *s to *2* the ++o2*t o+ *+' e+th&s *sm o0 +e%
/*+' '*tes.
". I+ the or1*+ 7*t o+ %here s&mmer +!, *+t m*+*1eme+t tr* + +1 0*/ t- ,re2* +1
the+ s&/h +' o0 ,r*/t /es m&st e *'o,te' so th*t the st&'e+t /*+ e*r+ *+' *1* +
0rom the r ,r*/t /* 2 e%s.
#. .C*+' '*tes sho& ' e e,t o+ the @o 0or some t me ,er o' 0 s& t* e the- sho& ' e
re/r& te'. D&r +1 the se e/t o+ ,ro/ess3 the /*+' '*tes sho& ' e m*'e re * e' *+' *t
e*se.
=. Com,*+- sho& ' 0o o% * the ste,s o0 re/r& tme+t *+' se e/t o+ 0or the se e/t o+ o0
the /*+' '*tes.5. Se e/t o+ ,ro/ess sho& ' e ess t me /o+s&m +1.
?. The +ter2 e% sho& ' +ot e or +13 mo+oto+o&s. It sho& ' e m*'e +terest +1. There
m&st e ,ro,er /omm&+ /*t o+ et%ee+ the I+ter2 e%er *+' the I+ter2 e%ee *+- the
t me o0 +ter2 e%.
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>. E2* &*t o+ *+' /o+tro o0 re/r& tme+t *+' se e/t o+ sho& ' e 'o+e 0* r @&'1me+t.
$. Metho's &se' 0or se e/t o+ o0 /*+' '*tes sho& ' e 'o+e /*re0& - *+' s-stem*t /* -
;. The *tt* +me+t o0 1o* s *+' o @e/t 2e o0 *+- or1*+ 7*t o+ 'e,e+' o+ the t-,e *+'
4&* t- o0 ts m*+,o%er. To h*2e r 1ht t-,e o0 me+ *t r 1ht @o *+' *t r 1ht t me3 the
re/r& tme+t *+' se e/t o+ ,ro/e'&re sho& ' e 0* r *+' m,*rt * .
:
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CHAPTER-:
BIBLIOGRAPHY
BIBLIOGRAPHY
A s h % * t h * , * K . 3 H & m * + R e s o & r / e M * + * 1 e m e + t 3 M / 1 r * % H 3 =t h
E ' t o + 3 " < < 5 .
CHHABRA T.N3 Pr +/ , es ,r*/t /es o0 m*+*1eme+t3 Dh*+,*t R* *+' /o. (,)
Lt'3 De h 3 "
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WEBSITE
%%%.%h r ,oo +' *./om
%%%./ tehr./om
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CHAPTER-;
ANNE URE
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KUESTIONERE
K-1 DOES YOUR COMPANY MA E FORECAST OF FUTURE MANPOWER
PLANNING REKUIREMENT
YES
NO
K-2 SPECIFY THE TIME PERIOD(S! FOR WHICH THE ESTIMATES ARE
MADE
#!= YEARS
= AND ABO E YEARS
K-3 WHAT DO YOU SUGGEST SHOULD BE THE BASIS OF FORCASTING
TOTAL COST O THE PROJECT
PAST E9PERIENCE
DI ERENT PHASES O THE PROJECT
ALL O THE ABO E
K-8 DOES YOUR ORGANISATION PLAN RECRUITMENT POLICIES
YES
NO
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K-9 DO YOU THIN THE PRESENT RECRUITMENT POLICY IS HELPFUL IN
ACHIE,ING GOALS OF THE COMPANY
YES
NO
TO SOME E9TANT
K- DOES THE COMPANY S RECRUITMENT POLICY ENABLE TO
IDENTIFYTHE FOLLOWING AREAS
RECRUITMENT NEEDS O THE OR8ANISATION
PRE ERED SOURCE O RECRUITMENT
APPROPRIATE CRETERIA OR SELECTION
IDENTI ICATION O THE COST O RECRUITMENT
K-:THROUGH WHICH SOURCE YOUR ORGANISATION RECRUIT THE
EMPLOYEES
INTERNALLY
E9TERNALLY
BOTH
K-; WHICH OF THE E TERNAL YOU CHOOSE FOR THE RECRUITMENT
OF THE EMPLOYEES
EMPLOYEE E9CHAN8E CONSULTANT
PRI ATE EMPLOYEE A8ENCIES
AD ERTISEMENT
INTERNET
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ANY OTHER
K- DOES YOUR ORGANISATION RECRUIT EMPLOYEES THROUGH
LATEST METHOD OF RECRUITMENT %.' THROUGH INTERNET
.YES
NO
K-10 IS COMPANY USE OWN WEBSITE FOR RECRUITMENT
YES
NO