Always Use Caution

Many companies, including Atlantic City Electric,contact customers in person or via phone forvarious reasons. If someone claims to represent acompany, whether the company is Atlantic CityElectric or another entity, it is important that youtake precautions to verify that the person isaffiliated with the company, especially if thatperson is requesting an immediate monetarypayment. When addressing past due accounts, wealways offer multiple payment options.

Ask for official photo identification from anyperson who shows up at your door. Ouremployees always carry an official companyidentification card. If proper identification cannotbe produced, you should notify the police and thecompany with whom the individual claims to beassociated.

Similarly, if someone calls saying they represent acertain company, you should ask them to verifytheir identity and affiliation. If you have any doubtabout the validity of a person’s claim to representAtlantic City Electric, please call us immediately at1-800-642-3780.

Be Alert for Scammers

Several scams are taking place in ourarea. Look inside for more details andtips to keep you safe.

n Avoid phony invoices

n Be mindful of reloadable debit cards

n Ask for identification

07POT106906© Atlantic City Electric, 2017

We want to alert our residential and commercial customers to several scams taking place in our area.

Phony Invoices

Scammers are posing as third-party suppliers andsending phony utility bills via email to some utilitycustomers. The email asks you to click on a linkcontained within the message. It is suspected that,by clicking the link, your computer could becomeinfected with a virus or malware.

We ask our customers to pay their utility bill onlyby visiting atlanticcityelectric.com, mailing thehard copy of the remittance portion of the invoiceor visiting one of our Customer Courtesy Centersin person. Do not open any email asking thatpayment be made on your utility bill unless sentby Atlantic City Electric or your respective third-party energy supplier.

Reloadable Debit Cards

Scammers also are visiting or calling targetedcustomers to tell them that their electric accountis delinquent and will be shut-off for non-paymentunless they purchase a reloadable debit card(Green Dot MoneyPak, Vanilla) for a specificamount from a local retail store.

Victims are then instructed to call a scammertelephone number with their credit card’s accountnumber and unique serial number. Once thescammer obtains the card’s identifying

information, the value is then downloaded, sweptand stolen without a trace. (Reloadable debit cardsin themselves are legitimate products when usedproperly).

Business customers also are being told to use thismethod to make payment of about $500 to havea new meter installed. Scammers tell customersthat the state has mandated these meter changes.This is not true.