Altaf Hospitality Industary

Hospitality Industry

Assignment front sheet

Qualification Unit number and title

BETC LEVEL-3 1 hospitality industary

Student name Assessor name

Altaf khan Saurab palsule

Date issued Completion date Submitted on

28 august 2015 20 september 2015 20 september 2015

Assignment title: To understand the scale and diversity of the hospitality industry &

classification systems and standards used in the hospitality industry.

Learning Outcome

Assessment CriteriaIn this assessment you will have the opportunity to present evidence that shows you are able to:

Task no.

Evidence

1

P1 You must identify the following types of hospitality business: one hotel and whether it is budget or has a brand attached to it and the star rating if any, one restaurant, one pub, bar or nightclub, one contract food service provider, one hospitality service, one membership club and one events business. The explanation for each business within the hospitality industry should include its size and scale. You should provide evidence which links the type of business to its facilities, products and services. Evidence could take the form of a report and should use examples from the hospitality industry at national level.

3-7

2 P2 You should explain the key classification systems used in the hospitality industry to classify both accommodation and food, and can understand the purpose of these systems. You should show

8-13

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an understanding of the symbols used by organizations

3 M1 You need to analyse the links between the size and style of hospitality businesses and their structures and organizations. You should explain, through comparison of products and services, why small, independently-owned businesses are operated in a different way to large, branded operations.

14-17

Learner declaration

I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.

[email protected]

Student signature: Date: 20 september 2015-09-20

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Task 1

What is Hospitality Industry

hospitality industry is a broad category of fields within service industry that includes loading event planning theme park transportation cruise lines, and additional fields within the tourism industry. A hospitality unit such as a restaurant, hotel, or an amusement park consists of multiple groups such as facility maintenance and direct operations (servers, housekeepers, porters, kitchen workers, bartenders management, marketing, and human resources etc.).

The hospitality industry is much broader than most other industries. The hospitality industry is a multi-billion dollar industry that depends on the availability of leisure time and disposable income. While this industry is very broad, there are some defining aspects that are important to understand. The majority of business niches are composed of only a handful of different

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businesses, but this industry applies to nearly any company that is focused on customer satisfaction and meeting leisurely needs rather than basic ones.

History of Hospitality Industry

Hospitality is the way of treating people in the way you want yourself to be treated.Hotels are called "home away from home" because it's the only place where we get food & accommodation, provided all luxuries and comfort. The hospitality also increases profit and reputation of the hotel. it also provide handsome amount of revenue and give name and fame to the hotel. These days we can easily get hospitality in retail outlets hotels hospitals and offices and competition is so high that everyone wants to attract customer by one mean or other.

Types of Hostility Industry Business?

o Hotel:- water stone

o Resort:- Silent Resort

o Air Industry:- Taj stats

o Railways:- IRTC

o Cruise:- Costa

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o Canteen:-school canteen

o Coffee Shop:- CCD

o Retail outlets:- dominos

o Pub:- Hard Rocks

o Clubs:- Water stone club

o Bar:- Barwings

o Membership clubs:- water stone club

Following are the different types of business in Hospitality Industry

1. Hotel

Hotel is a place where a person can stay for a while by taking room or apartment in it and

Hotel is a place which have various facilities

2. Restaurant

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A restaurant is a business which prepares and serves food and drinks to customers in exchange for money, either paid before the meal, after the meal, or with an open account. Meals are generally served and eaten on premises, but many restaurants also offer take out and food delivery service

3. Pub

An Pub is an establishment licensed to serve Alcoholic Drinks for consumption on the premises. Irish pubs are to be found in cities throughout the world. Pub also have Dance floor to enjoy dance and alcoholic Beverages.

4. Bar

An Bar is an establishment licensed to serve Alcoholic Drinks and mocktail for consumption on the premises

5. Contract Food Service Provider

A small cafeteria or snack bar, especially one in a military establishment, school, or place of work. A temporary or mobile café used in an emergency or on a film location etc. A box with compartments for storing eating utensils, silverware etc. A military mess kit. A water bottle used by a soldier or camper.

6. Membership club

Membership club is a place where a person can take a membership of monthly basses or yearly. in membership club we get various type of sports games etc.

7. Event Management

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Event management is the application of project management to the creation and development of large scale events such as festivals, conferences, ceremonies, formal parties, concerts, or conventions. It involves studying the brand, identifying the target, devising the event concept, planning the logistics and coordinating the technical aspects before actually launching the event

Task 2

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1. Difference between size, style and product& services of small & large hotel in Hospitality Industry

1)Taj hotel

2)Water stone

Taj hotel Water stone

A)Taj hotel have 151cover restaurant luxury restaurant

A)Water stones Hotel have 70 covers of restaurant fine dine restaurant

B)Taj Hotel luxury hotel B)Water stones Hotel Boutique hotel

C)Taj Hotel is a luxury hotel so it has very new type of services and it have room and suites of same theme and the guest are stars, sportsmen etc

C)Water stones Hotel has given car service from hotel to air port and help guest to get car or private vehicle for guest and this hotel have a very different type of rooms with different type of theme

2. Organisational structure of Hospitality Industry

Hotel

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Front Office

Information Desk

House Keeping

Laundry

Food & Beverages

Bar

Food Production

(Kitchen)

Front Desk Room Service Room Service Restaurant

Bell Desk Club Bar

Switch Board

Operator

Restaurant Room Service

Club

3. Following are the reasons why small independently owned business are pressurized by large branded hotel or company For Example.

1)water stone hotel

2)sai rasidency

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Water stone Sai residency

1)The cost of rooms and food in this hotel is Expensive and middle class family cannot afford in this hotel

1)The cost of rooms and food in this hotel is Expensive and middle class family cannot afford in this hotel

2)The Quality of food is Nice and Fresh

2)The Quality of food is Average

3)The Quantity of food in this hotel is high and fine for 2 persons

3)The quantity of food in this hotel is less and is lees for 2persons

4)The service in this hotel is Nice And the staff is fully trend and Groomed properly

4)The service in this hotel has low and the staff is not trend properly

5)This hotel is very hygienic and sanitize

5)This hotel don't take of hygiene

6)This hotel have various Restaurant with different numbers of covers

6)This hotel have 30covers

7)The menu in this hotel have all cuisine

7)The menu have less number of cuisine

8)The guest in this hotel are high class like sports person, stars, etc

8)The guest in this hotel are Middle class guest

9)The ambience in this hotel is high class and peace ful

9)The ambience in this hotel is average in class

10)The Marketing and Advertisement is famous all over world

10)The Marketing and Advertisement is limited in a specific area

STAR RATING ORGNATION AA :-Alcoholics Anonymous

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United States in December 1933

FHRAI :- Federation Of Hotel And Restaurant Associations Of India

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Budapest, Austria-Hungary, in 1915

Egon Ronay:- ( 1915 )

Gault et Millau :- Austrilia

Michelin :- londan

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Task 3

1. Why Small scale hotel Business are dominated by few large scale hospitality industry Business

The small hotels are not well known as the large hotels are. the large hotel are known by there name, service, and their brand and the small hotels are hidden but famous is small area so the large hotel dominate the small hotels.

2. How the scale of hotel Business affects its ability to expand its product and services

The hotel starts to work in force and it start to get a big name so it has to produce good quality of product and they have to improve the service to keep their name big and to also be in top of the industries so it affect the business and the ability to expand its product and services.

ORGANIZATION & STRUCTURES

• HOTEL TAJ MAHAL

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The Company was incorporated in 1902 and it opened its first hotel, The Taj Mahal Palace by constructing an adjacent tower block and increasing the number of rooms from 225 to 565 rooms. With the completion of its initial public offering in the early 1970s, the Company began a long term programme of geographic expansion and development of new tourist destinations in India which led to its emergence as a leading hotel chain in India. From the 1970s to the present day, the Taj Group has played an important role in launching several of India's key tourist destinations, working in close association with the Indian Government. The Taj Group has a philosophy of service excellence which entails providing consistently high levels of personalized service and innovative means of improving service quality.

The Taj Group has been active in converting former royal palaces in India into world class luxury hotels such as the taj lake palace in Udaipur, the rambag palace in Jaipur and umain bhavan palace in Jodhpur. In 1974, the Taj Group opened India's first international five star deluxe beach resort, the Fort Aguada Beach Resort in Goa. The Taj Group also began its business in metropolitan hotels in the 1970s, opening the five-star deluxe hotel Taj Coromandel in Chennai in 1974, acquiring an equity interest and operating contract for the Taj President, a business hotel in Mumbai, in 1977, and opening the taj mahaj palace in Delhi in 1978.

In 1980, the Taj Group took its first step internationally by opening its first hotel outside India, the Taj Sheba Hotel in Sana'a, Yemen and in the late 1980s, acquired interests in the Crown Plaza - James Court, London and 51 Buckingham Gate Luxury Suites and Apartments in London.

CRUISE• Celestyal Cruises

• Celestyal cruises is a cyprus-based cruise line that operates cruises from cyprus, France, Italy, India and greece the operations from Greece were previously marketed under the name Louis hellenic cruise lines but as of 2008 there is no mention of the brand on Louis the company also charters several ships to thomson cruises although Celestial started operating short cruises out of cyprus in the early 70 Celestyal Cruises was officially established in 1986 as louis cruises when MV princesa Marissa, its first owned cruise ship, was purchased. celestyal cruises is a subsidiary of Louis plc and member of louis group,

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the leading tourism group in the eastern mediterranean, founded in 1935 by the late louis loizou as the father of cyprus tourism

contract food provider

IRCTC:- ( Indian Railway Catering and Tourism Corporation )

Railways were first introduced to India in the year 1853 from mumbai to thane. In 1951 the systems were nationalised as one unit, the Indian Railways, becoming one of the largest networks in the world. IR operates both long distenecs and subarbun rail. on a network of broad, metre and narrow gauges. It also owns locomotive and coach production facilities at several places in India and are assigned codes identifying their gauge, kind of power and type of operation. Its operations cover twenty nine states and seven union territories and also provides limited international services to Nepal, Bangladesh and Pakistan.

• Indian Railways is the world's sevent largest commercial or utility employer, by number of employees, with over 1.307 million employees as of last published figures in 2013 . As for rolling stock, IR holds over 239,281 Freight Wagons, 62,924 Passenger Coaches and 9,013 locomotives (43 steam, 5,345 diesel and 4,568 electric locomotives)

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• The trains have a 5 digit numbering system and runs 12,617 passenger trains and 7421 freight trains daily.

• As of 31 March 2013, 20,884 km (12,977 mi) (31.9%) of the total 65,436 km (40,660 mi) route length was electrified.

• Since 1960, almost all electrified sections on IR use 25,000 Volt AC traction through overhead catenary delivery

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Altaf Hospitality Industary