ALM101 How To Optimize Your Application Lifecycle

1

ALM101

How To Optimize Your Application

Lifecycle Management Processes

Define Your ALM Roadmap

David Birkenbach, ALM Solution Management

John Krakowski, ALM Solution Management

© 2010 SAP AG. All rights reserved. / Page 2

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other

agreement with SAP. SAP has no obligation to pursue any course of business outlined in this

presentation or to develop or release any functionality mentioned in this presentation. This

presentation and SAP's strategy and possible future developments are subject to change and

may be changed by SAP at any time for any reason without notice. This document is provided

without a warranty of any kind, either express or implied, including but not limited to, the implied

warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP

assumes no responsibility for errors or omissions in this document, except if such damages

were caused by SAP intentionally or grossly negligent.

2


Agenda

1. Application Lifecycle Management (ALM) Portfolio

2. Many roads lead to ALM

3. Define Your Roadmap to ALM


Application Life-Cycle Management from SAP

A Comprehensive and Integrated Solution

Provides processes, tools, services, and an organizational model to manage SAP and non-SAP solutions

throughout the complete application life cycle

End-to-end Application Life-Cycle

Management processes Leverage best practice processes

SAP Solution Manager and integrated SAP

and 3rd-party management tools Optimize your tool portfolio

Support & Consulting services Gain access to expert knowledge

Educational services Empower your workforce

Organizational Aspects Utilize best-practice methodology,

organizational model, and standards

3


Application Lifecycle Management (ALM)

An approach in six phases of ITIL application management

Template Management Standardize configuration across

multiple projects

Test Management Change impact analysis

End-to-end test management

Technical Operations Central monitoring & alerting infrastr.

Unique End-User Experience monitoring

Central administration tools

Change Control Management Integrated quality management

Synchronized transports of various components

Controlled and documented adjustment of business

processes incl. approval process

Maintenance Management

Management of corrective

software packages

Business Process Operations Ensure business continuity

Provide Business KPIs

Business process benchmarking

Application Incident Management Integrated service desk

Involvement of partners in problem resolution

Provide root-cause analysis for complex

landscapes with diverse technology stacks

Landscape TransformationManagement of business and IT

driven changes in SAP landscapes

Solution Implementation Discover and realize enhanced

business functionality

Avoid disruption of business

Upgrade ManagementComprehensive project support for release transitions

Reduce effort for custom Code

Solution Documentation Central documentation of business processes,

system landscape, custom code,

partner applications, …


SAP Solution Manager

Reduces risk and lowers TCO

through standardized and integrated application

life-cycle management according to ITIL

Optimizes business benefits

through a comprehensive and integrated

quality management process

Leverages built-in innovation

by making innovation a non-event and

protecting existing investments

SAP Solution Manager provides comprehensive capabilities

and services for Application Life-Cycle Management for

SAP and non-SAP applications

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Life-Cycle

Management


Platform for Application Life-Cycle Management

4


SAP PPM by IDS Scheer

16. Monitor and

manage implemented

business processes

SAP CPS by

Redwood

14. Central Process

Scheduling

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

SAP Productivity

Pak by RWD

3. Create

BPP based

upon SAP

transaction

process

4. Transfer

business blueprint

and create test

requirements

SAP TAO

6. Requirements provide

information for components to

be generated by SAP TAO

SAP TDMS

8. Create test data

for test cases using the

Test Data Migration

Server (TDMS)

SAP

LoadRunner

by HP

10. Run Load Test

before GoLive

SAP Quality Center by HP

5.Build manual test cases

7. Compose test

cases based on

TAO components

12. Update project

analysis with test

results

SAP UEM by Knoa

15. Monitor and measure

end-user experience and

performance

11. Synchronize

defects between QC

Defect Management

and Solution Manager

Service Desk

2. Update blueprint

after redesigning the

current business

processes

1. Create business

processes

documentation

SAP Enterprise Modeling

by IDS Scheer

SAP Solution Manager Adapter

for Quality Center by HP

9.Run manual and

automatic test cases

SAP Extended

Diagnostics

13. Integrate 3rd party and

custom developed

applications in monitoring &

alerting infrastructure


Extending functionality through integrated SAP Products


Usage of SAP Solution Manager

SAP Standard Support vs. SAP Enterprise Support

SAP Standard Support

Functional baseline

for management of

SAP components

Improvements of existing functionality

SAP Enterprise Support

Application Lifecycle Management

for complete customer solution

Significant enhancement of use cases

for SAP Solution Manager

Continuous ALM innovations

Openness

Customers are entitled to use the functionality of SAP Solution Manager

according to their SAP Support Agreement

5


SAP Solution Manager Functional Baseline

For SAP Standard Support Customers

Solution Documentation Solution documentation assistant

System landscape management

Template Management Template definition and usage

Implementation content & roadmaps

Test Management Test workbench

CATT & eCATT

Change Control Management Change Request Management

Enhanced Change and Transport System (CTS+)

Business Process Operations Business process monitoring

Upgrade Management Upgrade content & roadmaps

E-learning management

Solution Implementation Blueprinting & Configuration

Implementation content & roadmaps

Customizing synchronization

E-learning management

The functional baseline is based on SAP Solution Manager 7.0 Ehp1.*

SAP Solution Manager under SAP Standard Support can be used for

SAP software components exclusively.


Maintenance Optimizer

Standard Support Customers will receive continuous improvements for the functional baseline including bug fixes and

functions required to support the SAP product strategy.

* Custom Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of

EhP 1, BUT ONLY available under SAP Enterprise Support

Application Incident Management Service Desk

Integration of 3rd-party help desks

Root Cause Analysis

Technical Operations CCMS-based system monitoring

Central system administration

Solution reporting

EWA-basiertes Service Level reporting

SAP EarlyWatch Alert


Expert-Guided Implementation

―Training on the Job‖ at Its Best

Training, practical experience, remote consulting

Day 1 Day 2 Day 3 Day 4 Day 5

SAP expert explains step-by-step

configuration using training materials

Execution, 2-3 hours on the same day

Participants have direct access to an

SAP expert who directly supports

them remotely, if necessary, during

the execution

Empowering, Web session, 1-2 hours each morning

Participants perform demonstrated steps

in their own project, on their own SAP

Solution Manager software

Expertise on demand, during execution

6


SAP Solution Manager Consulting @ SAP

Expertise

SAP‘s support and consulting organizations engage in helping customers with SAP Solution Manager since 2001 – since the product came into existence.

Today, more than 250 trained and certified specialists cover all topics and aspects of the SAP Solution Manager application. They are organized in virtual expert teams around the globe.

Offerings & Services

This particular service is part of the portfolio of predefined services around SAP Solution Manager delivered by SAP field services and SAP support services. The services in the portfolio will help to plan the deployment of SAP Solution Manager including installation of the system, configuration of the mandatory and desired functions, and training users and administrators on best practices for use of the application.

All services are offered with a fixed scope, defined deliverables, and usually at a fixed price.

Besides, SAP‘s experts are able to handle all additional requests regarding SAP Solution Manager individually, such as landscape planning, provider / multi-client ability, system merges / splits, service desk implementation etc.

Contact

Global mailbox for consulting requests:

[email protected]


SAP Solution Manager Consulting –

Services

Level of SAP

Engagement

PLAN BUILD RUN

Complete Execution

Expert Guidance

Quality Management

Enablement

Installation and upgrade services for SAP

Solution Manager

Implemention

services for SAP

Solution Manager

Assessment and

roadmap services for


Coaching for SAP Solution Manager

mailto:[email protected]

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Training Curriculum:

Methodology and E2E Solution Operations Courses

Level 1 Methodology Level 2 Standards

Business Configuration

SMI310 (3d ILT): SAP Solution Manager:

Implementation Methodology and Tools in

Detail

Business Continuity

Quality Management

E2E060 (3d ILT): Customer Center of

Expertise

E2E040 (2d ILT): Run SAP – End-to-End

Solution Operations

How to Use How to Configure

E2E100 (5d ILT): E2E Root Cause Analysis

E2E200 (5d ILT): E2E Change Control

Management

E2E220 (3d ILT): Test Management

E2E300 (5d ILT): Solution Support

Business Process

E2E400 (3d ILT): Technical Upgrade

Management & Unicode Conversion

E2E500 (3d ILT): Custom Development

Management

Application Mgmt. & Tech Operations

Application Management

Business Process Operations

Program Management Office

Custom Development

SM100 (5d ILT): SAP Solution Manager

for Operations of SAP Solutions

SM200 (5d ILT): SAP Solution Manager

Change Request Management

Application Mgmt. & Tech Operations


* E2E220 is scheduled to be released in Q4 2009 : Certification available


Solution Implementation and Operations

Standards for SAP Solution Operations

SAP Standards for Solution Operations:

Define mission-critical operations processes

Provide Best Practices and Implementation

Roadmaps

Based on a general organizational model

Trainings/certifications are available

Available for download at

http://service.sap.com/supportstandards

SAP standardizes E2E Solution Operations

The standards allow you to set up best-in-class operations

http://service.sap.com/supportstandards

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The SAP Standards for Solution Operations

are Based on an Organizational Model

BUSINESS

Global Business ProcessChampion

Regional Business ProcessChampion

Program Management Office (PMO)

End User,Key User


BusinessProcess Operation

Custom Development

SAP Technical Operations

IT Infrastructure

IT

SAP Standards for Solution Operations define

Operations Processes

Exception Handling

Data Integrity


Test Management

Upgrade

eSOA Readiness

System Administration

System Monitoring

Security

Incident Management

Root Cause Analysis

Change Control Management

Solution Documentation

Remote Supportability Business Process and Interface Monitoring

Data Volume Management

Job Scheduling Management

Transactional Consistency Custom Code Management


SAP Provides Aligned Methodologies

Along the Application Life Cycle

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Lifecycle Management

Run SAP

Optimize the

implementation

and ongoing

execution of

Application

Lifecycle

Management

Accelerated SAP

Streamline

implementation

and upgrade

projects

Application Lifecycle Management provides roadmaps

which cover the most typical customer situations

– implementation, operation, upgrade

SAP provides these roadmaps inside SAP Solution Manager

(incl. a roadmap tool)

9


Customer COE as the Single Source of Truth

Business

Continuity

Business

Process

Improvement

Protection

of

Investment

Safeguarding

Integration

Validation

Advanced

Customer Center of Expertise


Run SAP Accelerated

SAP

Application

Lifecycle

Management

Integrated Quality Management

Ex

ec

uti

on

Go

ve

rna

nc

e

The advanced Customer COE is the

Single Source of Truth who defines and

establishes the same tools,

methodologies and processes

throughout the application management

lifecycle across Business and IT units.

Benefits:

Transparency

Accountability

Mission critical control

SAP Solution Manager gives the

Customer COE the infrastructure to

maintain the ―Single Source of Truth.‖


SAP Guidelines for Best-Built Applications


Process orchestration and SOA

User interface and user experience

Enterprise information management

Business intelligence tools

Application development

Governance and security

2010 Topic Areas

SAP guidelines for best-built applications are simply recommendations on what partners and

customers can do to align their complementary software with SAP Business Suite software

Download your copy from

10


Agenda


2. Many Roads Lead to ALM



Which Road is the best?

Relevant factors

Factors that impact the selection

of the Road to ALM:

Which phase of the ALM lifecycle?

Are processes outsourced?

How mature are your IT processes?

How much resources are available?

How do you prioritize your goals?

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

ALM

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What Is Your Current IT Landscape?

SAP applications

NON-SAP applications

Number of users

ALM tools

3rd-party

ERP


In Which Phase of the Application Lifecycle

Are You?


Solution Implementation

Template Management

Test

Management

Change Control Management

Application Incident Management

Technical Operations

Business Process Operations


Landscape Transformation

Upgrade Management

Requirements Design Build & Test Deploy Operate Optimize

Quality Manager

Business Process

Expert

System

AdministratorBusinessSystem

AdministratorBusiness Process

Expert

Business Process

Expert Business

This presentation and SAP‗s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or

implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

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Example:

Solution Implementation

Solution Implementation Represents the identification, adaptation and implementation of new and enhanced future-proof business

and technical scenarios

Is a part of the application lifecycle and is designed to decouple technical installation from business

innovation

Uses the SAP Solution Manager to implement the innovation in the system landscape

Demand SAP Service Marketplace

SAP Community Network

SAP Solution Composer

Business and

Technical Aspects Project Administration

Business Blueprint

Implementation Content

Maintenance Optimizer

Installation Tools

Enterprise Service

Repository / ES workplace

Configuration Central Template

Configuration

Business Process

Configuration

Custom Development

Documentation

Composition Environment/

Business Process

Management

Test Management Test Management

capabilities

Requirements Design Build Test

Quality ManagerBusiness

Process ExpertSystem

Administrator

Business

Process ExpertBusiness

Deploy

System

Administrator

Deployment Quality Gate Management

capabilities


Example:


Technical Operations Represents all capabilities for monitoring, alerting, analysis and administration of SAP solutions

Allows customers to reduce TCO by predefined content and centralized tools for all aspects of operations

in SAP Solution Manager

Provides End-to-End reporting functionality either out-of-the-box or individually created by customers

Monitor Analyze Change

E2E Root Cause Analysis

End-to-End Trace

Analysis

End-to-End Change

Analysis

End-to-End Workload

Analysis

End-to-End Exception

Analysis

Technical Administration

Operational Guidance

IT Calendar / Work

mode Management

Task Management

Central Tool Access

Technical Reporting

SAP EarlyWatch Alert (for Solutions)

Service Level Reporting

Standardized IT reporting

Customer specific reporting

Alert

Reporting

Technical Monitoring & Alerting

Status Monitoring

Connection Monitoring

Scenario-specific monitoring

Central Alert Inbox

Central Template maintenance

Open data provider & consumer interface

13


Example:

Change Impact Analysis

Support

PackageSupport

Package

EHPEHP

TimeSAP

System

Business Functions deployed via EHPs

Support

Package

Support

Package

Business Function 01 - inactive

Business Function 02 - activated

Business Function nn – inactive – planned activation

…

Order to Cash

Sales Order

Delivery

Goods Issue

Billing

Procure to Pay

Create Purchase Order


Business Process Change Analyzer (BPCA) Create Sales Order

Goods Issue

Business Blueprint

BPCA identifies Business Processes affected

by planned Business Functions usage

before activation


Outsourcing – Relevant Questions

Do you outsource ALM processes?

Who is your outsourcing partner?

External Partner

Central IT of your corporate group

Which processes are outsourced?

Hosting


Maintenance

Incident Management

…

Do you trust your partner?

Do you have enough flexibility?

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How Mature Are Your IT Processes?

Initial

Processes are undocumented and in a state of dynamic change,

tending to be driven in an ad hoc, uncontrolled and reactive

manner by users or events.

Repeatable

Some processes are repeatable, possibly with consistent results.

Process discipline is unlikely to be rigorous, but where it exists,

existing processes may be maintained during times of stress.

Defined

There are sets of defined and documented standard processes

established and subject to some degree of improvement over

time.

Managed

Using process metrics, management can effectively control the

AS-IS process. In particular, management can identify ways to

adjust and adapt the process to particular projects without

measurable losses of quality or deviations from specifications.

Optimizing

The focus is on continually improving process performance

through both incremental and innovative technological

changes/improvements.

Source: www.wikipedia.org


Example:

Central System Administration

GoalTechnical Administration comprises tools and capabilities to support the Technical Management and the IT

operations management teams in the efficient planning, implementation, execution, and reporting of the day-

to-day operational activities. Cross landscape tools and central access to tools on the managed systems are

available in SAP Solution Manager, tools on the managed system are offered by SAP NetWeaver.

As a result the systems have the desired stability and run at high performance.

Scope Plan and document your operational tasks (e.g. daily tasks, downtime

management)

Perform routine and corrective measures to keep systems in good

shape such as database management, job management, print and

output management, user management etc.

Benefits

High system stability and high performance of the business process

by maintaining the status quo of infrastructure and systems

Savings through continuous improvement measures

Optimized administration efficiency through standardized and

centralized management

Well aligned with the industry leading IT management standard ITIL

15


Advantages

Easy to Implement

Different reports per SAP System possible with customized

content and frequency

Pre-configures content could be individually tailored

Alert thresholds could be customized

Evaluation of KPIs from BPM is possible

Evaluation of KPIs from CCMS is possible

Restrictions

Data are available only with day resolution and for a fixed

period of time

Solution-wide reporting is restricted

Output Documents

SAP Service Level Report in Word/HTML format

Source Data

EWA data via SDCCN

CCMS Data and Business Process Monitoring (BPM)

Example:

Service Level Reporting (SLR)

© SAP 2009 Page 29


Example:

Business Process Analytics (BW based)

SAP BW based Business Process Analytics

Benchmarking

Age structure of document backlog

Trend analysis

Benchmarking Age Structure

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How much resources are available?

Size of the IT organization

Available Budget

Project Portfolio

External Partners


How do you prioritize the goals

of your IT organization?

CPU Utilization and "overall power

growth rate"

Storage Utilization and growth rate

Run & Maintain work required for

deploying support packages and

enhancement packages

Increase number of days without an outage

Reduce mean time to resolve

Reduce overall incidents

Number of emergency changes

Impact of change

Number of failed changes

On current technology stack

Number of redundant custom code/

objects; functionality available on

newer releases

Business Continuity Business Process Improvement

Protection of Investment and

Accelerated Innovation

Reduced Total Cost of Operations

Application

Life-Cycle

Management

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Agenda


2. Many Roads Lead to ALM



Explore Customer Experiences

ALM Customer Quote Program

‖We implemented enhancement package 3 …. In comparison to the upgrade from R/3 4.6C to ECC 6.0 we could reduce the costs for installation, configuration, test & go-live of EHP3 by almost 10 times.‖

Didier Magnien, Director Global SAP Systems, Sappi Limited

‖Realized Benefits due to E2E Solution Operations: Up to $ 5 million (one time) due to performance optimization, up to $10 million p.a. due to data volume management, and IT Operations productivity increased by 100%.‖Rinat Gimranov, CIO, Surgutneftegas

‖System successfully supported Unilever end-of-year business target of shipping $732 million without any performance issues.‖

Irlei Homero, IT Application Services Manager, Unilever Americas

‖By eliminating recurring problems, SAP Solution Manager has let DuPont improve system availability by 18% and reduced average system response time by 58%.‖

Michael J. Stoko, Director Global Operations, DuPont

Business Continuity Business Process Improvement

Protection of Investment

and Accelerated Innovation

Reduced Total

Cost of Operations

18


Gain an Overview of ALM Processes

General ALM Overview

http://service.sap.com/alm

Presentations and Demos of

ALM Processes

http://service.sap.com/alm-processes


Documentation

http://help.sap.com => SAP Solution

Manager

ALM Community on SDN

http://www.sdn.sap.com/irj/sdn/alm

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Life-Cycle

Management


Which 3rd

-Party Tools Need to be Integrated?

SAP Productivity Pack

by RWD

Links to other

training material

SAP Quality Center by HP

Links to documents

in external data warehouses

Require-ments

Design

Buildand Test

Deploy

Operate

Optimize

Technical

Documentation

Business

Blueprint

E-Learning

Management

TestWorkbench

Configuration

Enhanced Change

and Transport System

JobScheduling

Service

Desk

Technical

Monitoring

Change Request

Management

Interface types:

SAP Adapter

OEM

Open Interface

Partner Interface

Link

PlannedARIS

eCATT *)*) 7 certified solutions

Non-SAP Software

Certified software

Axios Assyst

HP OpenView

IBM Tivoli

Run Book Automation1)

Cisco Tidal

Intelligent Automation

CCMS* *) 9 certified solutions

Root Cause Analysis

CA Wily Introscope

BMC Appsight

CCMS -XBP* *) 24 certified solutions

SAP Central Process

Scheduling by Redwood

CMDB1)

SAP Solution Manager as an application management platform provides multiple

interfaces to 3rd party products.

System

Administration

1) Planned





http://help.sap.com/


19


ALM Roadmap Services –

Different Flavors

SAP Solution

Manager Roadmap

(RIG)

ALM Roadmap

Workshop

(Consulting)

ALM Roadmap Design

(Remote)

Objective

Analyzing and designing ALM

processes and tool usage with

focus on improving ALM

processes by incorporating


capabilities

Analysis of current and future

customer IT processes.

Identification of pain points and

improvement areas.

Mapping of pain points with


capabilities

Provide an overview of ALM,

analyze current ALM processes

at customer, and propose

possible improvements

Target group Max AttentionLarge SAP Enterprise

Support Customers

SAP Enterprise Support

Customers

Delivery Onsite, 3-5 days Onsite, 1 day Remote, 1 day

Outcome

Detailed architecture and

design of custom-specific ALM

processes and SAP Solution

Manager tool integration

including a roadmap plan how

to improve

Customer specific roadmap

recommendation for

implementation of SAP Solution

Manager

Identification of quick wins in


utilization

Service report containing

recommendations for

improvements of ALM

processes:

related benefits

how to use

configuration effort

available resources

Follow-up

Reviews and Architecture

Designs for single processes

and tools; Expert on Demand

solves questions during

implementation

SAP Consulting offers services

to help the customer implement

the recommended roadmap

components

Customer implements

recommendations and can

contact SAP Consulting or SAC

for support


SAP Solution Manager Roadmap Servie –

General Proceduew

Provide

Recommen-

dations

ALM Overview

Presentation

Analyze current

ALM processes

at customer

Kick-off Interview PhaseRoadmap

Presentation

Dependent on

flavor of service:

Summary

presentation

Service report

with details

regarding

recommen-

dations

Explain scope of

Application

Lifecyle

Management

Gain common

understanding of

ALM terminology

What is the

current

situation?

How are ALM

processes

executed today?

Which

improvements

make sense?

Method

Content

Prepare Results

Preparation

phase

Derive recom-

mendations from

answers to

interview

(No customer

interaction

required)

1 2 3 4

Feedback loop of results of interview

20


Example: Change Control Management –

Sample Questions

Which TECHNOLOGY do you use?

ABAP only Java & ABAP Java only

How do you manage TRANSPORTS of changes?

TMS CMS 3rd-Party Manually

Do you VALIDATE if transport are executed correctly?

Yes NO

Do you have specific requirements regarding QUALITY assurance?

Yes NO

Do you need a specific APPROVAL process for changes?

Yes NO


Execution by customerCheck and fulfill prerequisites by

customer in own system backed by

on-demand expertise and support

(Remote support in the afternoon)

Execution by customerImplementation by customer in own

system backed by on-demand expertise

and support


Execution by customerExecution by customer in own system

backed by on-demand expertise and

support


Empowering lessonSAP expert explains the concept, the

planned CTS+ scenario and shows

fulfillment of prerequisites

(Web session, 1-2 h. in the morning)

Empowering lessonStep-by-step implementation explained

by SAP experts based one a example

use case


Empowering lessonSAP expert shows best practice for using

scenario; tips and tricks out of the praxis


Day 1 Day 2 Day 3

Expert-Guided Implementation

Schedule: Basic Configuration Enhanced Transport Management

Goal of the day

Concept of CTS+

Basic Components for CTS+

Prerequisites for a Setup of CTS+

Goal of the day

Basic TMS configuration steps

Use Case: Configuring CTS+ for

Portal

Use Case: Transporting Portal

content

Goal of the day

Landscape Scenarios

Integration into Applications (e.g.

NWDI)

Questions & Answers

Final goal Scenario is ready to use

21


Run SAP Methodology

Assessment &

Scoping

Operational

Requirements

Analysis

Governance

Model for

Operations

Scope Definition

Plan Solution

Transition to eSOA

Technical

Requirements and

Architecture

Project Setup

Operations &

Optimization

End User Support

SAP Technical

Operations

Change

Management

Technical

Infrastructure

Management

SAP Application

Management

Business Process

Operations

Design

Operations

End User Support

Concept

SAP Technical

Operations

Concept

Change

Management

Concept

Technical

Infrastructure

Design

SAP Application

Management

Concept

Business Process

Operations

Concept

Setup

Operations

End User Support

Implementation

SAP Technical

Operations

Implementation

Change

Management

Implementation

Technical

Infrastructure

Implementation

SAP Application

Management

Implementation

Business Process

Operations

Implementation

Handover into

Production

Knowledge Transfer

and Certification

Final Testing

Transition into

Production

Handover and Sign-

Off

Run SAP

Phases

Assessment and

Scoping

Run SAP

Implementation


Explaining the Roadmap Structure

Project phases

Work packages and

topics for each phase

Description of the selected

work package or topic

Relevant accelerators,

links, services, and best

practices

22


Example: Consulting Service – Change

Request Management - Proof of Concept

Basic configuration of Change Request Management

including integration of 3 logical systems (DEV – QAS – PRD)

Set-up for the scenarios „Normal correction― and „Urgent correction―

Training of support employees and end users (1 day)

Workshop on additional functions

The service:

is offered onsite (preferred) or remote,

if necessary,

can be sold as a fixed price,

lasts 5 business days.


SAP Online Knowledge Products –


Role-specific Learning Maps provide timely, first-hand information on the

implementation and operation of SAP Solution Manager

Optimization with SAP Solution Manager

=> Improvements of Processes, Components, and Solutions: Change

Management

Change Request Management – Overview (presentation)

Change Request Management – Create a project (recorded demo)

Change Request Management – Regular Correction (eBook)

…

http://service.sap.com/rkt-solman

23


Training –

E2E200: E2E Change Control Management

5-day instructor led classroom training

Goals:

Understand the value of E2E Change Control Management.

Describe the concept and methods of E2E Change Control Management.

Leverage the SAP Solution Manager as an application platform for E2E Change Control

Management.

Content:

Software Change Strategies

Enhanced Change and Transport System


Quality Gate Management



Test Management

Change Diagnostics

Certification test

http://www.sap.com/services/education/

catalog/solutionmanager.epx


Summary: Define Your ALM Roadmap

Call to Action

Analyze Your Current Situation !

Define Your Mid-Term ALM Strategy !

Select The Next Steps !

Start Your Journey With The First Step !

Integrate All Steps In A Holistic Approach!

24


Further Information

SAP Public Web:

SAP Developer Network (SDN): http://www.sdn.sap.com/irj/sdn/alm

SAP Service Marketplace: http://service.sap.com/alm

Related SAP Education and Certification Opportunities

http://www.sap.com/education/

Related Workshops/Lectures at SAP TechEd 2010

ALM100, How Top Notch Customers Manage Their Application Lifecycle (L)

ALM201, Run SAP like a Factory (L)

ALM202, How SAP Solution Manager Integrates with 3rd-Party IT Management

Tools (L)

ALM217, Run IT as a Business with SAP ERP for IT (L)

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