ALM100

ALM 100

From Requirements to Deploy and Operations with SAP Solution Manager

© 2012 SAP AG. All rights reserved. 2

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a

purchase decision. This presentation is not subject to your license agreement or any other agreement

with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at any

time for any reason without notice. This document is provided without a warranty of any kind, either

express or implied, including but not limited to, the implied warranties of merchantability, fitness for a

particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

document, except if such damages were caused by SAP intentionally or grossly negligent.

Solution Manager – Executive Scorecard

Time to Value Reduce requirements after project start by 80% Reduce duration of test phase by 25% Increase end-user satisfaction by 12% Increase availability of project systems by 7%

Efficiency Increase innovation coefficiency by 15% Reduce redundant custom code by 25% Reduce project complexity by 12% Increase request for change efficiency by 25%

Compliance All quality gates passed on time Increase level of utilization of standard processes to 99%

CIO Head of Apps Head of Ops Head of LoB

Quality of service Reduce no. of prio 1 incidents in hypercare by 80% Increase availability of production system in hypercare by 7%

7%

3%

56%

19%

7%

13%

9%

19%

5%

19%

83%

Supporting scores

Confidential

Application Lifecycle Management:

From Requirement to Deploy


End to End: From Requirements to Deploy

… Application

Architect

Developer

Build UAT

Test

Manager

Release

Release

Manager

Portfolio

Manager

(PMO)

Business Relationship

Manager (BRM)

Demand

Portfolio & PMO

Deploy

Technical

Operator OCC

Operate

IT Operations

Business Strategy

Projects

Solution

Architect

Business Change Business Operations

Design

Business

Process Owner

Key User

Train Requirements

LO

B

Po

rtfo

lio

Re

le

ase

IT

IT Project Manager

BRM Test

Manager

Regression

Test

../ALM Demos/02 Design.exe

../ALM Demos/03 Build.exe

../ALM Demos/05 Manual Testing with Defect.exe

../ALM Demos/08 Automated Regression Test with integrated QTP.exe

../ALM Demos/06 Release.exe

../ALM Demos/01 Requirement.exe

../ALM Demos/11 SolDoc_Verification.exe

../ALM Demos/07 BPCA.exe

../ALM Demos/08 Automated Regression Test with integrated QTP.exe


Change

Application Lifecycle Management Run SAP like a Factory

Business Process Monitoring

and Analytics

Monitoring of Systems, Technical

Scenarios and End User Experience

Build

Execution

Test

Execution

Deployment

execution

Build Mgmt

Test Mgmt

Release &

Deployment Mgmt

Design Mgmt

IT Service Management

Minor Release

Urgent Change

IT Portfolio and Project Management

Project

Portfolio

Major Release

ITSM or ITPPM initiated Change executed in ALM

Business

Requirement Enhancement

Incident

Problem

Request for Change

Single Source of Truth

Single

Source

of Truth

Service Request

../ALM Demos/00 RfC from BPmon incident.exe


Release Management

Maintenance

Implementation and Enhancements

Release 1 Release 3

Technology

….

ITSM Normal and

Emergency

Changes

Minor Release

Admin Changes

Project /

Portfolio

Major Release /

SAP Updates

Release 2 3-6 months

1-4 weeks

On Request

1.1 1.2 1.3 2.1 2.2 2.3 3.1 3.2 3.3

On Request

RFC

RFC

1 Year


Enhanced Change and Transport System to transport all kind of objects

CHANGE AND TRANSPORT SYSTEM

Developer Studio

and

NWDI

Exchange

Infrastructure

Integration Builder

ABAP Workbench

SE80 Development

System

Quality

System

Production

System

Enterprise Portal

Content

Administrator

…

(open Interface for

non-SAP objects)

Development

System

Quality

System

Production

System

Development

System

Quality

System

Production

System

Transport Transport

Transport Transport

Transport Transport

TPZ

EPA

SCA

SAP Business

Objects Development

System

Quality

System

Production

System Transport Transport

ZIP


Managing Complex Landscapes Dual Landscape Synchronization with Retrofit

Maintenance Landscape

Implementation Landscape

Retrofit improves the quality in running a phased transport landscape and reduces the amount of

manual effort for double maintenance

Ensure stability of production and manage

complex projects

Different development system for production support and long term implementation projects

Independent work of implementation team and maintenance team

Ensure bug fixes can always be done in a close to production environment

Synchronization of the two environments needs to be done

../ALM Demos/04 Retrofit.exe


Managing Complex Landscapes Avoid Downgrades with Cross System Object Lock

With Cross System Object Lock a developer is informed about a conflict immediately when a

change is made and the downgrade risks is limited significantly

Workbench and Customizing Objects are locked

during change cycle

Lock Objects until transport reaches production environment

Improved Customizing with SAP Solution Manager 7.1

Identify changes on the same objects across systems and projects (immediate message to the developer)

Available for all transport tools in SAP Solution Manager (ChaRM, QGM)


Test Option 1

Business Blueprint

Test Planning

Test System Setup Test Execution

Change

Deployment

Change Impact Analysis SAP Solution

Update

New SAP

Solution

Test Scope Identification Type of Change

Test Option 2

Test Option 3

SAP Quality Center by HP

new

Test Workbench

Work Center TM

SAP Solution Manager 7.0 SAP Solution Manager 7.1

Test Automation Framework

new

Quality Manager, ReqPro, Worksoft Certify...

Business Blueprint

BPCA

SAP TAO

advanced advanced

ALM: Test Management Test Options for functional testing of SAP-centric business processes

HP QTP and other 3rd party tools

../ALM Demos/09 QC adapter - transfer results.exe

../ALM Demos/10 Repair Test Case with TAO.exe


Reverse Process Documentation and Verification against REAL data C

om

ple

tio

n &

Qu

ality

Start of Project Go-live

Business

Blueprint

Solution Lifecycle

Regular degradation

Operations

Reverse Business Process

Documentation

Usage analysis

Productive System Landscape IT Solution not

accepted by

end users Undocumented

Change

Reverse Business Process Documentation (RBPD) is the key accelerator for Solution

Documentation. It allows the customer to re-document business processes by analyzing the

actual usage of the SAP Systems based on a SAP reference structure.


Reducing the Effort for Custom Code Management

Scope Detect used and unused custom code in complex SAP landscapes

Document ownership, contract and other information for custom code

Automatic refresh mechanism of master data (development class, source system or

software component) maintained information like owner, contract or lifecycle status

will be untouched

Transparency of custom code transaction data like quality and version in SAP

landscapes

Benefits Reduction of custom code and replacement by SAP Standard functionality in order to

save costs

Reduce test effort by replacement of custom code

Use integration and interaction in SAP Solution Manager with other tools (Code

Inspecter, Clone Finder)

Custom Code Lifecycle Management (CCLM) was designed to manage ABAP developments along the entire life cycle

of custom code objects from creation of an object to use in productive systems all the way to clearing of unused

custom code objects.


Businesses are changing at high speed … How to catch up with your IT solutions?

SAP Landscape Transformation (LT) software, the transformation platform of SAP based on

SAP Solution Manager facilitates change

Extend your customer CoE with SAP LT software expertise

Speed time to value

Transformation without business

disruption

Comprehensive support by

SAP’s expert network

via

SAP MaxAttention

and

SAP Active Embedded

sap-landscape-transformation-software-speed-time-to-value-demo-us.mp4

Run SAP Like a Factory


Operation Control Center

Business Process

Operations

Application

Operations

Central Monitors/ Dashboards Change M

anagem

ent

Operations Control Center (OCC)

Continuous

Optimization Process

Incident Management

Do Study

Plan Act


The Central Monitors / Dashboards

The central monitors / Dashboards:

Address key operational pain points customer may have – because they

are designed per customer, tailored to customer specific operational needs.

Provide full transparency about the status of the core business

processes and the IT landscape.

Are running in auto-refresh mode, and presented on large screens in the

Operations Control Center.

Turn to red – meaning trigger alerts - in case of major business exceptions

and technical problems.

Are the first tools technical operators work with, in case of alerts.

Are enriched by reporting functionality and dashboards, to provide

detailed information to all IT support levels.

SAP Solution Manager 7.1 is the foundation for the central

monitors, as well as the monitoring infrastructure behind. 3rd

party information can be integrated.


Continuous Optimization

The continuous optimization process:

Analyzes and documents the root cause of major incidents (coming from the incident management

process), or negative indicators / trends / events (coming from the central monitors).

Once the root cause is clear, the optimization process determines and documents if and how the root

cause can be solved. In case there are no realistic solving options, the optimization process looks for

improvement potential for the central monitors, to be able to detect the same in future ideally before the

business is impacted.

Finally the appropriate change procedure is being

triggered.

In case of an improvement proposal of the central

monitors, a new Run SAP like a Factory project

might be triggered.

Overall, the customer will gain a significant

and continuous improvement in software

and IT service quality.

Do

Study

Plan

Restore/

Improve Service Act


Run SAP like a Factory: Application Operations Capabilities

Monitor

Proactive real-time monitoring

System, DBMS and Host Monitoring

End User Experience Monitoring

Connection Monitoring

Process Integration Monitoring

Business Intelligence Monitoring

Solution Manager Self Monitoring

Administrate

Optimize excellence of

technical operations

Task Inbox

Down Time and Work Mode

Management

IT Calendar

Notification Management

Central Tool Access

Analyze

Lower mean time to problem

resolution

End-to-End Change Analysis

End-to-End Workload Analysis

End-to-End Exception Analysis

End-to-End Trace Analysis

Notify

Reactive handling of critical

events

Unified Alert Inbox

Alert correlation and propagation

Central Template Maintenance

Open data provider and alert

consumer

Report

Technical Reporting EarlyWatch Alert (for Solutions)

Interactive reporting

Customer specific reporting

Management Reporting Document based SLA reporting

Interactive SLA Reporting

Management Dashboard

Technical Monitoring & Alerting Root Cause Analysis Technical Administration

Incident Management

Prove value to business


System Monitoring User interface overview

Graphical display to

get current system

status overview

Switch for different

managed object

types to display

detailed selection

Context-sensitive

access to Status-

Monitoring as well as

CA Wily Introscope

Flexible query based

monitored object

selection as systems,

hosts and databases

Detail view with

measured values per

managed object

Jump-in in metric

monitoring based on

BW data

Drill down in

monitoring category

per managed object

Context sensitive jump-

in to alerts for managed

object


Run SAP like a Factory: Business Process Operations Out-of-the-box Content for Business Process Analytics and Monitoring

Revenue Stream • Sales Orders without invoice

• Sales Orders with billing block

• Outb. Deliveries with GI & without invoice

• Invoices not transferred to FI

• Number of credit memos/ credit memo requests

Supply Chain & Planning

Accuracy • Overdue Purchase Reqs& Order items

• Overdue STO items

• Open Planned Orders

• COGI errors

• Production / Process Orders overdue for release

• Schedule lines initially not confirmed

Stock Levels & Capital tie-up • Slow moving items*

• Vendor consignment withdrawels

• Materials with expired shelf life*

• Inspection lots without usage decision

• Overdue Sales Orders

• Sales Ordes with delivery block

• Overdue outbound delivieries

• Number of returns

Customer Satisfaction

Performance

• Zero stock batch segments

• Overdue reservation items

• Production / Process / PM Orders TECO but without

deletion flag

• Transaction response times

• Background job runtimes

Data Accuracy

• Incomplete Sales Document items

• Application Log errors

• Update errors

• ABAP dumps

Integration & Automation

• Interface errors

• Background job cancellations

• Batch Input errors


Run SAP like a Factory: Business Process Monitoring

Go to ‘Operations Setup’

Backlog of CRM Orders in Status

‘Error in Distribution’

qRFC Monitoring of

critical queues

Backlog of open ERP

Sales Orders Backlog of open

Outbound Deliveries

Invoices not transferred to

Accounting

No. of Inbound SHPCON

IDOCs in Error Status


ALM: Incident, Problem and Request Management (ITSM)

Call Center

IT Professional Processing in Backoffice

End-User Self

Service

E-Mail inbound

SAP Frontend

Report incidents with context of

SAP solution

SAP & Partner

External Support

SAP Notes

Database

3rd Party Support

Customer IT End User

End User Portal

Alerting, Testing…


Application Incident Management

Incident & Service Request Processing

Highlights:

Guided Service Request in

Self Service UI

TOP Service Requests

Flexible UI configuration of

individual Service Request

forms

Task Checklist and approval

procedure for Service

fulfillment

Service Request Management

Offer predefined IT services to the end user and enable service

fulfillment with checklists

Push buttons for easy

creation of service

requests


Application Incident Management

Collaboration Portal for Business Users

Highlights: Display own incidents, and

service requests

Guided procedure to create

incident or service requests.

Include guidance

documentation for end users

Interact with IT help desk

Enable search for known

solutions

Set own data (my objects,

password, contact data, ..)

Web Self Service UI – End Users can Manage their Requests

Create and view your

incidents in one single

UI


New SAP IT Service Management Web Templates

Using SAP BW in SAP Solution Manager 7.1

Incident Management

Average Processing time

Time recording Analysis

Workload

Total amount by…

New incidents

Source Analysis

SLA Analysis

Status iteration analysis

Problem Management



Workload

Total amount by…

New problems


0,001,002,003,004,005,006,007,00

Change Size

Normal Change

Urgent Change

Defect Correction

0

5

10

15

Project A Project B Project C Project D Project F

Object D

Object C

Object B

Object A

T009T

Top 5 Most Changed Technical Objects

0

1

2

3

4

5

6

01.2011 02.2011 03.2012 03.2012

IRT

MPT

Change Control Management



Workload

Total amount by…

New change requests


Top 5 Changed Objects

Size of Changes

ITSM-Cross

Total ITSM tickets by priority



Workload

Total amount by…

New ITSM tickets

IRT vs. MPT


SAP Infrastructure Management and

SAP Solution Manager 7.1

Modelling of IT infrastructure components within SAP Solution Manager Agentless auto discovery based on technology & functionality

provided by REALTECH

Storage of modelling data in REALTECH‘s Configuration Management Database (CMDB) including integration in SAP Solution manager

Integration in IT Service Management on SAP Solution Manager for Incident & Problem Management (e.g. End-User issues with

dektop PC)

Request for Change & Change Management (e.g. Deployment of firmware to network infrastructure)

Integration in End-to-End Monitoring & Alerting on SAP Solution Manager Integration of alerting data for IT infrastructure (e.g. availability of

network devices)

Visualization of IT infrastructure components in context of influenced systems, databases and hosts

Business Process

Applications

Infrastructure

Incid

ent,

Pro

ble

m &

Ch

an

ge

Monitoring &

Ale

rtin

g

Model business process

based on delivered

templates

Deep modeling of systems,

instances, hosts,… out of the

box for SAP & manually non-

SAP

Auto Discovery of Hosts, Printers,

Storage, Network with SAP

Infrastructure Management


SAP Solution Manager Roadmap

How to orchestrate your SAP Solution powered by HANA

System Monitoring for HANA Appliance

File System and Log Browser

SM7.1 SP03 HANA SPS03

DBA Cockpit for HANA

E2E Change Analysis

E2E Workload Analysis


E2E Trace Analysis

E2E Exception Analysis

Integration with Business Intelligence Monitoring

CTS+ for HANA studio content

Auto-discovery of HANA systems


1

2

3


SAP Solution Manager Supports Mobile

E2E Change Analysis

E2E Exception Analysis

E2E Workload Analysis (ODP scenario only)

SM7.1 SP04 SUP 2.1 / Gateway 2.0

E2E Trace Analysis for online scenarios

E2E TA for offline scenarios with DOE

Transport and Deployment Management

System Monitoring integration (SUP 2.1+)

SM7.1 SP05/06 SUP 2.2 / Gateway 2.0

E2E TA for offline scenarios with SUP

Continuous Improvements

Planned

1

2

3

Planned Innovation: This is the current state of planning and may be changed by SAP at any time.


SAP Solution

Manager BW

Dashboards and Scorecards

Data Compression

Filter

Aggregation

Correlation

Data Composition

Configuration

Data Source

Management Dashboards

Other

SAP BW

External

data

source

Executive Scorecards

2

3 Interactive BI Reporting 1

../ALM Demos/12 BI Analytics.exe

demo_5.2_execute.exe

../ALM Demos/13 Dashboards.exe


3rd Party IT Management Integrated

EA

M ID

E T

est

RB

A

Mo

nito

rin

g

Sc

he

du

lin

g

Se

rvic

e D

esk

http://www.microsoft.com/net

http://www.irise.com/pages


Setup Remote Support

Component for SAP

Business Objects

Basic

Configuration Upgrade to 7.1

SAP BusinessObjects BI

(4.0) Basic Config. and

Setup EWA

Migration Charm

7.0 to 7.1

Business Process Analytics

and Improvement

Job Scheduling

Management

Solution Documentation I:

Basic, Initial Upload,

Verification

Authorization

Concept & Roles

Solution Documentation

& Implementation

Incident Problem and

Request Management

Business Process

Operations

Application

Operations

Change Control

Management

Test Management

Custom Development

Mgmt Cockpit

Software Quality and

Clones Maintenance Optimization

Security

EG

I S

AP

So

luti

on

Ma

na

ge

r R

oa

dm

ap

Updated Portfolio of Expert Guided Implementations SAP Solution Manager 7.1 – Planned EGIs until Q2 2012

Solution Documentation II:

Reverse Process

Documentation

Solution Implementation

Test Management I: SAP

Test Workbench

Test Management II:

Business Process Change

Analyzer

Test Management III:

Automation with HPQC

Change Control

Management I: CTS+

Change Control

Management II: Quality

Gate Management

Change Control

Management III: Change

Request Management

Incident, Problem and

Request Management

(ITSM)

Incident, Problem and

Request Management

(ITSM) for VARs

Business Process

Monitoring and

Stabilisation

System Monitoring and

Reporting

End-User Experience

Monitoring Reporting

Analytics

Configuration Validation

Data Volume Management


More Information

SAP in Internet:

Service Marketplace (SMP): service.sap.com/solutionmanager

SAP Developer Network (SDN): www.sdn.sap.com/irj/sdn/alm

Cloud Demo: www.sapsolutionmanagerdemo.com

Expert Guided Implementations

service.sap.com/solutionmanager

=> Services

=> Expert Guided Implementation

New Book

SAP Solution Manager 7.1

http://www.sap-press.de



http://www.sdn.sap.com/irj/sdn/alm

http://www.sapsolutionmanagerdemo.com/



http://www.sap-press.de/




sapsolutionmanagerdemo.com


4000 SAP Solution Manager 7.1 Went Life in One Year!

Supporting the end-to-end Customer Solution

• Open modeling of non SAP applications in new Landscape Management Database

• Open CTS to integrate non SAP, Open Diagnostics and Monitoring/Alerting Infrastructure

• From “Application Incident Management” to a complete ITIL V3 compliant ITSM for the customer solution

• Enhanced integration with 3rd party IT management: HP QC, IBM Rational, Worksoft, Cisco Tidal

• Upcoming: Integration into Infrastructure Management (CMDB)

Simplified User Interface and Management Dashboards • 100% transparancy into IT and business with Management Dashboards

• Fully Work Center Enabled

• Change and Incident Management : Complete web-based user interface

• Test Management : New intuitive user interface for Tester work list

• Enhanced Business Blueprinting: Easily blueprint your solution with one BPMN compliant tool

Run SAP like a factory with 2 FTEs per shift • New Monitoring and Alerting Infrastructure to automate repetitive tasks and avoid alert flooding with one central infrastructure and correlation /

aggregation of alerts

• Operation Control Center for central control of mission critical operations support

Business Process Modeling, Reverse Documentation & Usage Analysis

• Enhanced Business Blueprinting: Central visbility into your business processes in BPMN notation

• Reverse engineering of business processes with IBIS content fully integrated in SolDocA

• Business Analytics: otimize execution of business processes with throughput and Backlog analysis

Extended usage rights • A complete solution for the midmarket CIO to run IT like a business

• Included in your SAP Enterprise Support contract!

End-to-End

Ease of Use &

Dashboards

Efficiency

Relevance to

Business

Scope

Thank you

Contact information:

Marc Thier

SVP SAP Solution Manager

Dietmar Hopp Allee 16, 69190 Walldorf

Phone: +49 6227 743488 Mail: [email protected]

Feedback Please complete your session evaluation for ALM100.

Thanks for attending this SAP TechEd session.


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ALM100