Allan Gordon 155 West Main Street #202, Vernon - Rockville, CT 06066 (860) 604- 2919 | [email protected] ____________________________________________________________________________ ________________________________________________ EDUCATION A + Certification, July 2016 American Institute, West Hartford, CT | Computer Networking and Security Program | Graduate 2016 Computer Technology: Ability to troubleshoot different issues causing a PC to malfunction including hardware, software and malware issues. A + Certification. Understand the principles of computer operation including hardware and software interactions. Proficient with core operating systems from Microsoft Windows XP Professional, Vista Business, and Windows 7 Professional. Networking |Networking Security: Ability to prevent, detect, remove and identify security threats to a network. Ability to configure for internet access. Understand the principals and practice of computer networking. “Hands-On” Skills Training: Fluent use of Microsoft Office applications Program macro’s in excel Johnson & Wales University, Providence RI Completed coursework towards Computer Science, Jun 2007 Computer help desk, installed computers, machine imaging and troubleshooting: Work study at Johnson & Wales IT department. _______________________________________________________________ ____________ WORK EXPERIENCE The Jumping Frog, Hartford, CT | Shipping Manager | June 2007 to present Customer relations on phone and in person. Manage computer systems – remove hardware. Catalog and Organize Merchandise – Ship and sell merchandise. Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment. Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.

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Allan Gordon155 West Main Street #202, Vernon - Rockville, CT 06066 (860) 604- 2919 | [email protected]

____________________________________________________________________________________________________________________________E D U C A T I O N

A + Certification, July 2016

American Institute, West Hartford, CT | Computer Networking and Security Program | Graduate 2016

Computer Technology: Ability to troubleshoot different issues causing a PC to malfunction including hardware, software and

malware issues. A + Certification. Understand the principles of computer operation including hardware and software interactions. Proficient with core operating systems from Microsoft Windows XP Professional, Vista Business, and

Windows 7 Professional.

Networking |Networking Security: Ability to prevent, detect, remove and identify security threats to a network. Ability to configure for internet access. Understand the principals and practice of computer networking.

“Hands-On” Skills Training: Fluent use of Microsoft Office applications Program macro’s in excel

Johnson & Wales University, Providence RICompleted coursework towards Computer Science, Jun 2007

Computer help desk, installed computers, machine imaging and troubleshooting: Work study at Johnson & Wales IT department.

___________________________________________________________________________W O R K E X P E R I E N C E

The Jumping Frog, Hartford, CT | Shipping Manager | June 2007 to present Customer relations on phone and in person. Manage computer systems – remove hardware. Catalog and Organize Merchandise – Ship and sell merchandise. Examine contents and compare with records, such as manifests, invoices, or orders, to verify

accuracy of incoming or outgoing shipment. Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.

Macy’s West Hartford, CT | Cashier | June 2006 to June 2007 Greeted customers and ascertain what each customer wants or needs. Recommended, selected, and helped locate or obtain merchandise based on customer needs and

desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answered questions regarding the store and its merchandise. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges,

and security practices.