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Aligning IT Organization Structures toAcademic and Business Needs
Kyle Johnson, Keith McIntosh, Joseph Moreau, Jennifer Sparrow
7/26/2019 Aligning IT Organization Structures to Academic and Business Needs (288761383)
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Get well
Mac!
7/26/2019 Aligning IT Organization Structures to Academic and Business Needs (288761383)
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The Big Picture
Technology is changing substantially and raidly• loud"based alications and ser#ices• $irtualization• Modularized alications % &As'• Mobile de#ices• So(tware is &rented' #ersus owned
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New Otions
)nd users ha#e new * di+erent otions (or technologysolutions Ser#ices only a#ailable (rom traditional IT are now a#ailable
as commodities ,osted ser#ices o(ten re-uire less in#ol#ement o(
traditional IT .unctional users can go (ar down the ath with a
solution ro#ider be(ore IT is e#en aware a ro/ect ishaening
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New Otions
onsortial ser#ices may need little or no in#ol#ement (romtraditional IT
Shadow systems ersist % both locally and cloud0 SaaS0 etc1
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emaining 2ele#ant
How does a college’s IT organization remaina relevant and vital contributor to the
strategic capabilities of the college? Traditional organizations de#eloed to align with
technology or the nature o( IT wor3 4IT centric5 New structures should be re6ecti#e o( the needs and
riorities o( institutional sta3eholders 4customer centric5
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2emaining 2ele#ant
7in3ed to core mission o( teaching and learning 4strategicartnershi #s1 utility5 8ata to suort solutions and ser#ices
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Traditional Structures
What are some of the traditional ITorganizational structures in higher ed andother industries?
,ardware9so(twareAdministrati#e comuting9academiccomuting
Product9deartment structure,ybrid % internal9contract OutSize o( college 3ey to structure
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Traditional Structures
7earning technologies9academictechnologies
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New Structures
What are some of the newer ITorganizational structures in higher ed andother industries?
Oerations9ro/ect management8e#eloment9oerations 48e#9Os5)nterrise systems9des3to Systems
.unctional9PM9Os,ybrid % internal9outsource
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New Structures
enters (or teaching andlearning9learning saces
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Barriers To hange
What might be some of the barriers tomoving from a traditional IT organizationalstructure to a newer structure?Sta+ entrenchment and9or entitlement
Management entrenchmentOrganization entrenchment
ollecti#e bargaining limitations,uman 2esources restrictions
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Barriers to hange
.ear o( change and /ob securityA#ailability o( s3illed sta+ 4internal9e:ternal5
ultural (easibility
;nclear rocesses
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O#ercoming Barriers
What might be some of the strategies toovercome the barriers to IT organizationalchange?
)ngage all sta3eholdersAddress concerns directly8e#elo a clear transition lan
Articulate the bene<ts0 large andsmall0 to all sta3eholders0 the ITorganization0 and the college as a
whole
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)mloy a (ormal change management methodology
;tilize an e:ternal assessment o(current IT organization
)nsure training and educationrocess (or s3ills enhancements)nsure e:ecuti#e suort
onsistent communications
O#ercoming Barriers
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):lain how new strategy with ma3e their /obs better=easier
.ind ower users to be chamionsShare the alternati#es
O#ercoming Barriers
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onclusions
hange is ine#itable1 2esistance is(utile1
.unding is being lin3ed to e?ciencyand results % adat or erish)mloy e?cient technology solutionsto o+set manower loss
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Our IT ersonnel will be turning o#ersubstantially in the ne:t (ew years
mostly due to retirementsSuccess(ul recruitment and retention o(new IT sta+ will be a+ected by thenature and #itality o( our IT organization
onclusions
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2egardless o( new otions andser#ices a#ailable to end users0 a
#ital IT organization is still essentialto the success o( a college9districtIdenti(y and continually de#elo alin3 to the core mission o( teachingand learning o( your institution
onclusions
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Contact Information
• Kyle Johnson
– 3yle1/ohnson@chaminade1edu
• Keith McIntosh
– 3mcintosh@ithaca1edu
• Joseph Moreau
– moreau/oseh@(hda1edu• Jennifer Sparrow
– /enni(er1sarrow@su1edu
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